Got off to a great start. Bob was friendly and reassuring and was willing to work with our tight budget. We decided to hire AHRC to redo our kitchen. The employees on our project (except for Sandra and Eva - they rock) lack attention to detail. We had incorrect doors hung on one cabinet, 2 cabinets gouged due to careless removal, and vent and plumbing cuts that look like my 5 year cut them, the hardware/fixtures where installed sloppily and crooked, our microwave vent was broken during reinstallation. We even had a guy leave for lunch and never return. Bob immediately took responsibility and brought in a gentleman by the name of Mark who fixed what he could. Fast forward to backsplash installation. I had to call the office to have the install instructions explained by Bob. We were all on the same page so I thought. After 1/2 days work the job was not completed and the tile was hung so poorly that it needs to be taken down and rehung correctly. I emailed Bob and this is the response I got:
Good morning,
It appears that at this point we/AHRC owe you a full credit for the backsplash. Please feel free to seek a different installer. The balance will be minus the backsplash tile credited back to you.
Thank you
While I appreciate the tile credit what about all the other damages? And how could you quit without even viewing how the tile was hung?
I wish AHRC the best, but would not recommend for a kitchen project read more