00% recommended! We had never left our dogs with anyone…read moreother than one specific family friend, but once we did the meeting with Jacob we could tell this would work out. He was very patient and sweet with the dogs and you could tell he knew how to handle situation with dogs like ours. We left for 4 days, and he was always in contact and sending us pictures, and our dogs looked so happy and spoiled! He was also very respectful of our home, which we really appreciate. We will definitely use his services again!

Stacie and her daughter Laurel stayed with our two Cavapoos for six days and they were amazing…read more Got lots of reports and pics which pet parents love to see. One of our pups was uncomfortable with us leaving and I felt so bad for her. Within about 30 mins of us leaving I received a photo of her cuddling up with Laurel on a chair. She was great from then on. Looked like there was lots of play time. They were so content when I returned. We even had issues with our security system which would have rattled me if I was staying in someone else's home, but they handled the situation calmly and responsibly. Stacie found some broken glass in our driveway and had no problem cleaning it up. I highly recommend both Stacie and Laurel and will definitely be calling them again!

I have used this service 2 times now and absolutely love it. Tracie is wonderful with my dog. My…read moredog is always happy to see her and is not afraid to go with her. It does cost a little extra versus going to Pet Smart or somewhere, but I like the fact that she comes to your house and there is no caging of my dog. Thanks Tracie!

It's so great to have a groomer come to your house. My dog feels comfortable. Tracie is a very good…read moregroomer and easy to talk to if you want to change a style. My dog loves her.

I started using Rachel and her team when I moved from intown to Roswell. Not only are they "above…read moreand beyond" in sending pictures of my three cats when they are watching them, and doing those little extras that make a difference like grabbing the mail, they also have been extremely flexible in their timing and availability with my odd schedule and occasional last-minute needs. I have come to rely on A Better Pet Sitter.

I have used "A better pet Sitter" for over a year now. They follow directions to the T. I have 3…read morecats and they are always well taken care of when I get home. Megan always sends me pictures and texts me for daily updates. I do not feel stressed when I am away because I know they are in good hands. - Lisa

This was the first time I left my dog since I got him so I was very concerned and nervous leaving…read morehim. I live in Smyrna so it was about a 20minute drive for me. Needless to say, the girls there were very nice and informative. I called at least twice and they would gladly go check up on him. As I went on my trip, I was happy to know that I could watch him on their webcams. He is pretty apprehensive when meeting other people and he generally does well with other dogs but he's not just use to seeing them everyday. They take a log of what you bring with your dog which I appreciated. The daycare hours are great, they are open until 8pm which is great for those who work a bit late. I'm thinking about taking other trips and will use them again.

Formal Complaint - Barking Hound Village Marietta…read more I am writing to formally express my disappointment with my recent experience at Barking Hound Village Marietta. I have been a loyal customer for years, and the level of service has declined significantly under the new management. When Jeremy managed the facility, he consistently demonstrated professionalism, excellent customer service, and genuine care for both the dogs and their owners. Unfortunately, my experience with the new manager, Austin, was the complete opposite. I scheduled my dogs' temperament evaluation approximately one month in advance. After loading my three dogs into the car and arriving in the rain for our appointment, I was informed that my dog, Gus, would not be accepted by the facility. This information should have been communicated well in advance, not after I arrived for a scheduled appointment. That lack of communication showed a complete disregard for my time and created unnecessary stress, especially since I had only one week before my planned travel to find alternative boarding. Fortunately, I was able to secure care elsewhere, but no long-term customer should be treated this way. The facility itself has also become disappointing. In my experience, it has often appeared unclean, is frequently under renovation, and the condition of the driveway has made visits inconvenient. Combined with the poor communication and lack of professionalism, it no longer reflects the quality of service I once expected. During my conversation with the manager, I expressed concerns about my dog's safety around larger dogs. Rather than acknowledging my concerns or explaining the facility's safety protocols in a reassuring manner, I felt my concerns were dismissed. As a pet owner, I expect my concerns about my dog's safety to be taken seriously. Instead, I left feeling that customer concerns were not valued. Perhaps the most disappointing part of this experience was the attitude toward loyal customers. Rather than attempting to resolve the situation, I was left with the impression that because the business is busy, customer service is no longer a priority. That is an unfortunate message to send to customers who have supported this business for years. Because of this experience, I will no longer be bringing my dogs to Barking Hound Village Marietta. I cannot recommend the facility based on the customer service, communication, and overall experience I received. I hope ownership takes these concerns seriously and works to restore the professionalism and customer-focused culture that once made this location a place I trusted with my pets. This was one of the worst recruitment and customer experiences I've ever had. There appears to be no cleaning schedule, no basic standards of professionalism, and no sense of decorum. The facility felt poorly managed, and I genuinely worry that dogs could become sick after spending time here. What was even more concerning was the presence of aggressive pit bulls. As a customer, I should never have to worry about my dog's safety while boarding or visiting a facility. Instead of taking customer concerns seriously, the manager seemed to have an obvious affinity for the pit bulls rather than prioritizing the safety and well-being of every dog in their care. Overall, the lack of cleanliness, professionalism, and accountability made this an experience I cannot recommend. If you're looking for a safe, well-managed place that treats all customers and pets with care and respect, I would strongly suggest looking elsewhere. Also they now require 50% upfront for boarding (new policy, probably new management) also unheard of. And the new manager has an UGLY BIG mouth and talks back to customers defending pitbulls. They welcome litigation should there be a dog fight and in response Austen said "we don't get more lawsuits than any other place, its the cost of doing business" he's a really inappropriate, too junior to be in this position. He doesn't have the requisite experience.

Reallly good place left my dog here for new years prices are reasonable and they would update the…read moreonly downside is my Dog came back with a lot of fleas but it is a dog place so it's expected

I took my pup here for her first visit. Everything was good. They took the time to say hi to her…read moreand she was off to play. I was able to watch her on the cameras and she did very well. Staff stopped to pet her when she was looking for some human attention. She had dinner when I brought her home and passed out. Perfect. Once home, they texted me to say they forgot to make notes for her "paw-gress" report. As a dog mom I want to know how things went. All they said was that she had a good day. They apologized and said I would get a free one next time. I hope they will work on whatever procedures need occur.

I have boarded my dogs here twice and have had them groomed here often for years. Since they bought…read morethe bfur and after groomers, creekside's attitude has gone downhill. The groomers are professional, but the behavior of the owner/manager has become unacceptably rude. Today was the last straw. I had purchased a gift certificate months ago before COVID surged. I bought it from 2 of our dogs that go there often for another dog who has since gone back to its owner. I asked if I could use the $45 from the certificate for today's groom. Now, if she has said "no we don't let people transfer them between pets," or "no, it's not recent enough," or "no you'll have to use it another time because you didn't tell me at drop off," I would have understood and would not likely be writing this review. BUT NO! She stood there and repeatedly accused me of printing it at home and lying. She insisted she's the only one authorized to print them. That may be so, but as I told her, it was a young girl at the desk who sold it to me about 4 grooms ago. She printed it right on the printer in the front area. Then, the manager accused me lying because I didn't tell her about the certificate when I dropped the dog off, but I wasn't sure at that time if I could even find it. Again, if that was an issue, couldn't she offer to let me use it the next time? Couldn't we compromise on a lesser amount? Or couldn't she let me know the certificate couldn't be used without accusing me of forging it!!?? I'm a regular customer. She could have easily said no without standing there for two+ minutes yelling at me and accusing me of forgery like a mad woman. THEN to top it off, she swore and slammed the desk door, yelled "after dealing with COVID for a year, I'm done!" And then slammed the door to the kennels. I wouldn't want this woman near my dogs again. I don't need her $45. However, I expect respect and appropriate responses to questions. Not accusations and rants. Looking forward to finding a new boarding and grooming facility that deserves my business. ---- Update: This morning, the owner called and admit she found the record of someone selling me a certificate in Jan 2020. I appreciate that she refunded yesterday's visit, but she failed to apologize or express accountability for the incident.

My dog has been going to Creekside Pet Hotel for the last 1-2 years and I will never change. I…read morealways look forward to picking up pebbles so I can chat with Megan. She's very sweet, nice and very bubbly. As soon as I walk in the door, she calls back to get pebbles. As I wait, she has a conversation with me. It's not just customer service bull either. She genuinely cares about our pets and us as customers. It feels more like a second home than a daycare. I will always come to Creekside Pet Hotel as long as Megan is there to greet me!

I highly recommend this veterinary practice. Dr Karen Clark is an amazing surgeon! She is caring…read moreand professional. Dr Clark performed a surgery on my Pomeranian puppy and did a wonderful job. He is healing quickly. She and her office were communicative and explained everything perfectly before and after surgery. The staff is friendly , no long waits, and readily available to answer questions. As a side note, the dogs coming out their grooming service looked beautiful and happy.

Great doctors and service. Highly recommend. They found a thyroid problem with my older beagle. She…read moreis showing more energy every day.

First time using Jamie, she is phenomenal. Provided updates for my boys. For once I was relaxed…read moreleaving them with a sitter. Upon returning they were relaxed and not hiding stressed ( been thru that). She takes pride in her services. Will only use her for future trips.