Skylar came to my house and professionally and friendly solved my problem with two estmates. Her…read moreknowledge was impeccable. She made me feel good and my washer had flooded my basement floor. I couldnt keep up with the mopping! She vacuumed the water up! I was never more happy than when she did that!!!!!. She fixed my plumbing issue and at the lowest cost estmate. Reserving the higher other estimate for later if i need to call again. I recommend Skylar.

Couldn't come out for two business days, then when their technician did come out, he couldn't do…read morethe work because he claimed he needed to bring in a 200 pound machine and this required two technicians, so this had to be rescheduled for two technicians. They wanted to charge me $660 to clear a toilet. I canceled the call. I called another company that came out the same day, brought a smaller rooter machine, and cleared the toilet line for a whole lot less than Roto Router wanted to charge me. Oh, by the way, it was a one-man job for this company.

Very rude and overpriced, they were trying to charge me 3 times what a similar job normally costs…read moreand when i asked for clarifications they said that they do not have time and will be charging me $120 service fee without getting any work done.

DON'T USE THIS PLUMBING SERVICE!! To make a long story…read moreshort, Rick sent Josh to do a job in the beginning of December. It's the middle of March now and still haven't heard back from Rick. We paid 5,200 dollars. Something wasn't right and water was backing up in the sink now. The ground has been very dry for weeks and the water still won't drain properly. Rick never came by to see what went wrong and won't return any calls. This speaks volumes! He does NOT guarantee his work or the guy he sends out. If it's something he can't handle fixing then he will ignore you. This is the attitude of a back yard plumber not a professional. I will retract this review if Rick ever does decide to come and see what Josh did or didn't do that caused the problem of water backing up into our kitchen sink now. I have a feeling Rick just doesn't care!! So if you still see this review then go with another plumber.

Tyler contacted me via Yelp to install a bathroom faucet. He arrived on time and did a very…read moreprofessional job. He replaced both shut off valves and the new pop-up drain stopper. I am extremely pleased with his work - neat, tidy, clean. A true professional! I wouldn't hesitate to highly recommend him!

Came on time. Fixed the problems quickly. Charged a reasonable fee. Would recommend.read more

I cannot brag on these guys enough. I had new quartz countertops installed. I needed them to come…read moreout before the install to remove my sink and then after to install a new sink. Tim came out and was wonderful. The sink we got was a fancy one with lots of options. It was a very entailed install. Some of the parts were missing (from Amazon) so Tim had to go get some missing pieces. He made it work and he did it without a complaint. I love it. It came out so nice. I dealt with Candy in the office to make the arrangements. She was wonderful as well. She communicated with me and went above and beyond to make them available around the counter install. I would highly recommend them above any others. I have used a few in the Tri-cities are and these guys are head and shoulders above the others. Thank you!!!

Response to request was quick. Service was also very quick. Plumber, was knowledgeable and…read morerespectful. I have used this business before, and will use again. Price was reasonable. Great value.

Found a leak from the main floor dripping from the ceiling of the finished basement on a Saturday…read moreafter 4:30 pm. Contacted my regular plumber (not Cox) and found out he was out of town on vacation. Finally called Cox after 5 pm. Was pleasantly surprised when he answered the phone. He had other jobs already scheduled but was able to come by on Sunday afternoon. (I had shut off everything I could think of so the leak had stopped. Was afraid it was the toilet by the kitchen.) He was able to arrive an hour earlier than he expected which was great. Long store short... he was able to diagnose the actual problem (wasn't the toilet) and the issue was resolved. Very professional, very knowledgeable, very personable. Nice guy and the cost was actually less than I expected for an emergency weekend plumbing call. Hope I never need a plumber again but I would definitely use Cox Plumbing again.

From the owner: Here at Cox Plumbing we are a family owned & operated business that has served the Tri-Cities area…read moresince 2015. We specialize in all plumbing services Residential and Commercial. As well as offer a wide variety of drainage services. We take pride in our work just as we do our customers. We are open 24/7 to suit any of your plumbing needs and emergencies. We will leave you with satisfaction and peace of mind knowing that the job is done right. All work includes a 30 day no hassle warranty. We aim to make your plumbing experience the best one yet. Call today, for any of your plumbing needs!

I had a plumbing issue that was started a month ago. They were to replace the shower due to a leak…read moreand toilets for my autistic son with a seat. The shower was not ordered on time neither is the door to shower and neither was the seat for my son. The job was supposed to be completed last week then this week now it's going to be next week and the water pressure sucks now they put a new water regulator in. Spoke with the Plumbing Manager who did not help resolve the issue nor offer me a discount when i have been a member over a year. You just lost my busine as well as my neighbors around me i assure you since this is how members who pay a month fee be treated!

I called and ask for an estimate on a garbage disposal (ONLY) . . . After a lengthy inspection…read moreunder my house (I did not ask for), he came back and gave me an estimate for: Option 1: $10,836.25 (install waterlines throughout home, install disposal, flush water heater and replace anode rod. 2 yr warranty Option 2: $ 6,367.22 (install new water line meter to house 5 yr warranty $6,367.22 Option 3: amounted to $1,226.31 plus $1,127.16 plus $632,98 plus $593.05 There was not option just to replace my garbage disposal. I told him to get out and never return. Why are these people given a great rating????

Great service. Great price. Mike at Blue Ridge Plumbing is now my go-to plumber. I had a sump pump…read moreissue that two other plumbers couldn't figure out. He fixed it immediately. I also appreciate how promptly he came to help us.

Called and Mike installed a new water heater the same day. Very reasonable price. Nice installationread more

I called them because of their commercials painting the picture of them being an honest,…read morerespectable family company. I had a burst water pipe and my two toddlers were without water. I told them my situation and they said I'd have to wait 2 days for them to come and "estimate" the final cost and it would cost $60 just for the estimate. Anyone who has kids knows you can't go two days without water. I reiterated the seriousness of my situation and the lady on the phone treated me with callous disregard and reiterated that they WOULD need cash up front, but offer financing IF I qualify. This was unacceptable to me. I grabbed a shovel, went outside and started digging. I found the problem myself. It was a broken coupling at the meter. I took the coupling to Lowe's and they showed me the exact parts I needed. The final cost was $58 (including candy for my babies) and several hours of digging. I had it fixed that very evening. I feel sorry for the people who absolutely need to depend on this company. The city of Kingsport confirmed no leaks and turned my water back on before bath time. I feel like I did the right thing. The pictures I posted are MY work, not theirs.

Price gouging SCAMMER! If I could give negative 5 stars I would! Dont EVER use this company. Called…read morefor a toilet reseat, they told me I had to replace my toilet with a new one, then tried to charge me $2200 for the replacement! After arguing with the manager on the phone over the ridiculous price he refunded me $900. Then they said I needed a new water heater -50Gal Direct vent gas heater- and told me it would cost $5700 for the entire job!!! I told them to take a hike, went to lowes, bought a new heater for $1850 and their installers did a great job and it cost me $2100 total. Steve Huff is one of the worst scammers Ive ever seen, oh and don't let them try to push you into their "Service contract" that's another one of their scame. They don't actually service anything, they just come around every few months and tell you that you need to fix or replace this or that, which they then over charge you for.

Cornerstone Plumbing is the only plumber I will use. Dustin is a true treasure and went above and…read morebeyond to get my leaks fixed for a price that didn't break the bank and did it all in record time.

We had the whole house replumbed for water. OUTSTANDING! Could not recommend Dustin more…read more Licensed, insured, quality work, professional service, timely, and very fair price! He goes above and beyond to make the customer happy and provides alternative options for customers rather than dictating to the customer. We will always use Dustin whenever needed. Brad & Angie

Just moved into a house and Needed a water line installed for a fridge. The tech took 3 1/2 hours…read moreto complete job. Had to make multiple trips to store for a fitting; told us there was a" small leak " in crawl space which we found out afterwards was a long standing major leak that was active and rotting out the floor between our two bathrooms which we still need to get resolved; and come to find out he never installed a water valve on line to fridge that we now need to have done by someone else for more money.

I was very disappointed with our experience with this company. We bought a house last year that…read morecame with a fireplace that we could not get running, even though we had propane. We suspected a leak outside near the tank and called this company for some help. The guy they sent was very nice and even covered his shoes before entering our house. He spent about 30 minutes messing in the fireplace then let us know that there must not be enough pressure in our tank. We told him how we expected it was leaking. He then informed us we owed a $90 service fee and was ready to leave. At this point, he had made no effort to fix our leak that we called for help for. We asked if he could go out and find the leak, which he then agreed to do. After finding the leak he let us know where it was and then tried to leave again. We then asked if he could fix the leak and he said, "sure", and did so. He just seemed in a hurry to leave and we had to poke him along the way to get him to actually do anything for the problem. The next week, we got some new propane in our tank and we came in to see if there was enough pressure to start the fire. As soon as we opened the fireplace gate for the first time since the repairman came, we quickly realized that one of our logs was very visibly broken now. This was an old fireplace and one that we had never taken the logs out to inspect. So it is very possible the log was already broken before he took them out (which he would have most likely done in the 30 minutes he was messing with it). Maybe it wasn't already broken though and maybe it accidently cracked when he took it out and that explains why he was trying to leave so fast. Only he knows at this point. My biggest issue is that no matter if he accidently broke it or if it was already broken, he should have brought this up to us! When someone is there to repair your fireplace and it is visibly broken and a safety hazard, they should notify the owners. Not letting us know is what I am most upset about. I called the company and asked if they would address this with our repairman and they blew me off and never got back to me. I would not recommend this company.