Be aware of overpricing tactics. They refuse to service my vehicle because I questioned their…read moreridiculous prices on parts from Autozone. I advised that I can buy the same parts at Autozone for much less with a lifetime warranty. They then stated that they will not warranty the labor if I buy the same parts from the same establishment!! They are obviously price gouging on parts! Beware!! (The price difference is about $200.00)

Dudes did a great job adding an auxiliary transmission cooler to my forester CVT transmission.read more

We were left stranded near the I-25 on-ramp when the car simply refused to move in any gear. Santa…read moreFe is not our home town so we were ~really~ feeling stranded! Five-Hundred miles from home, we got the tow-truck and the driver suggested A-1 Transmissions as the place to get help. We met Matt who immediately came across as wanting to help but also told us he was quite backed up. He said, however, that'd he'd try to get us a diagnosis as soon as possible. To our surprise, the diagnosis was completed in only a few hours. The part we needed (shift controller) would have to ordered, then programmed for our vehicle. We decided to rent a car and go home and wait. Matt kept to his estimated schedule for the repair and also, to-the-penny on his estimated cost. We drove the rental car back to Santa Fe to pick up our car, but after test driving Matt said that he was sorry but there was additional damage inside transmission that they had missed The controller was definitely bad, and the fluid inspection had indicated no internal problem ... but there was an internal mechanical failure. To be clear, I don't fault the shop for the diagnosis. Here's why ... as a former mechanic myself I would have made the same diagnosis. When it was discovered, the best course of action is just to replace the whole transmission. Matt put us in touch with a distributor in California and got us his very best price on a replacement transmission. Then, he let us order it directly ... no middle-man markup. Now, we had to return home and come back once the transmission was received and installed. Another thousand miles round trip and rental car. When the car was finished, Matt went a long way to help us out with the expense of the replacement and I felt as though he went way above and beyond in his customer service to us. It was a huge challenge to have a major transmission failure while on a road trip but I could not have asked for a more supportive shop than A-1. I also wanted to mention that I am very impressed by Matt's technical knowledge and obvious level of familiarity through experience. To summarize, we had a one-star kind of night with a broken car in a strange town and Matt turned that into a five-star experience with his shop. Everything about our situation was handled professionally and with utmost courtesy. He called us when he said he would, he always came to the phone to talk to me when I called him and he remembered us by name after two weeks' time gone by. The car came home 500 miles as our "test" drive. It worked flawlessly; actually it was better than the original transmission. So yes, I recommend Matt and A-1 should you need transmission work. I might go so far as to say go out of your way to use that shop.

I have a fried transmission after less than a year and six weeks of waiting. I'll see how this is…read moreremedied after contacting them during business hours. I spent $5K, with a five year warrantee. On account of this, the other components are not worth attending. I have no clue what they used for it. Used or reconditioned.

I wish I could give more stars than 5 for the high quality service and support that Leonard…read moreprovided to me. My wife and I had driven to Santa Fe from St Louis for a memorial for her sister A problem developed with the transmission on Sunday, the day before we were scheduled to drive home. On Monday, Leonard listened with empathy to my tale of woe, and offered to help when he could, even with a multi-week backlog. Thank goodness there were multiple cancellations that day. Leonard and his team were able to diagnose a complicated problem that required several hours to repair. He communicated constantly with me, while we worried how much longer we would have to stay in Santa Fe. Leonard and his team completed the repair the next day, and we were able to drive home. A big thank you to Leonard and his team for such terrific support!

Went to PT today and they were great - dropped me off at work, competitive pricing for Santa Fe,…read moreand let me know that there was a small leak I didn't need to do anything about besides keep an eye on it. Couldn't be happier.

I just received extraordinary service at Master Tech today. I'm heading out on a roadtrip, and…read moreneeded to make sure my Rav4 Hybrid is road-worthy. Not only did Amy and Annie do everything possible to get me in and out before my ETD, they were both warm and funny and authentically welcoming. Ari and his team are knowledgeable, skillful, and compassionate. While handling my tune up they found and resolved many issues for me, and alerted me to additional issues that might wait until after I return. Ari took the time to go over in detail, with both photos and drawings, everything that they discovered, and how they fixed the most pressing problems. They even popped my rear bumper back into shape where someone had caught the edge. Ari was keenly present and patient while reporting his findings. He answered all my questions and made helpful suggestions regarding what might be the next priortiy to address when I am ready. I walked away smiling, feeling like I received so much for a super reasonable final bill. I am beyond impressed. I feel 100% safe driving across the desert and beyond, and am looking forward to the next time I visit Master Tech. The integrity and caring are truly heartening. I've found my forever mechanic.

I originally went to the Master Tech garage on the advice of a friend of mine that started working…read morefor Ari. He told me that Ari was really thorough. Little did i know that Ari thoroughly ripped me off. He initially told me via text that my bill for the work would be $1100 plus tax but when i arrived to collect my vehicle, the price was more: $1587.51 Ari explained that my van needed new software for the electric engine and of course Chryslar charged for the software but having called the dealership after, I learned that Chryslar didn't charge anything for new software, Ari charged me $495 for software and charged me for labor (an hour) which normally takes 15-20 seconds to upload. He told me that he had to replace the electrical harness to replace the broken hood latch switch. If I had the foresight to order the hood light switch on Amazon, it would have cost $35.00, Ari charged me $225.00 for this item. After paying for service, I noticed that even though supposedly doing a overall performance check, ($75) they didn't bother to air up one of my tires, leaving me in a lurch and having to get it done somewhere else. At the performance review, Ari explained the repairs still needed on my vehicle, these included two new tires, a tuneup, allignment, replacing the spark plugs and other maintenance stuff. Of course, Ari and his technicians could do all of these repairs. He said that spark plugs would cost $400. When I looked them up on Amazon, they were priced at $99.00. I won't take him up on his offer to do the work on my vehicle. Thank goodness, I didn't make another appointment with Ari! Don't read any of the positive reviews, they were written by owner Ari. If you notice, the positive reviews are only a paragraph in length, whereas the negative ones are longer to include all of the complaints. I noticed advertisements for Master Tech in our local newspaper. How many mechanics need to advertise their services? Only the ones that have alienated previous clients, only the ones that are beginning to see their over charging finally costing them their reputations. Santa Fe is a "word of mouth" town, Ari 's karma is finally catching up to him and unfortunately, to the rest of the technicians that work at his garage. I told my friend that he needs to find another job. Even though I had to pay through the teeth, and I felt like I had been scammed, the garage fixed my car. It really was a win/win.

Ian and Theresa are excellent and professional. Ian not just an excellent technician, but also…read morehighly skilled at diagnostics. I have had mechanics who's work I really trusted, but had occasional difficulties zeroing in on the actual issue. Not a problem with Ian. Theresa's administrative skills and obvious experience with BMW's is the perfect complement to Ian's skillset. Now if only I could get appointments less than 6 weeks out they would have the perfect shop!

Used Ian and Theresa's shop the previous few years (before recently selling my MINI) and they…read moreprovided the best service I've ever had from a mechanic. Great communication, reliable, fast turn around, honest and kind! Can't recommend them enough.

This is the best shop, I have found in NM ! They were clearly honest and accommodating since there…read morewas some delay in the work, Sean the owner picked me up at the motel when the car was done. Everything is working better than ever and Eric, (a Subaru Master mechanic) treated his work with perfection and precision as if he was taking care of his own car. Very clearly did little thoughtful improvements. It is rare to get the mechanic face to face explaining what he found and what needed to be done now and later. And thank you again for the shocks on the lift gate not having to worry about it hitting me when open and just another thing,I do not have to deal with it. See you soon for more and the oil change. I was going to sell this car when I brought it in, thinking I had made a questionable purchase and having never owned a Subaru, but I authorized several k more of repairs and therefore decided to keep it longer due to this shop's performance.

(NOTE: This is 3 reviews, so read to the end -- all GOOD!)…read more Went in for an inspection to make sure my car was solid for a trip. They checked it all out and declared it good. Teo discussed things to watch for on my particular model. I pulled out my credit card & he didn't charge me!? Very nice & patient staff. I'll DEFINITELY be back if/ when we have an issue on EITHER car. I feel I can trust them. AND 7/2025, they did a pre-purchase inspection. Very thorough. Another GREAT experience here! AND 10/2025, third time is the charm... THIS is my GO-TO mechanic from now on with this 3rd GREAT experience. I'd been taking my car for oil changes to a place near my work, downtown. Recently they did some brake work and gave me a list of things to fix &/or watch. There was one item, in particular, a leak in front axle, that needed repair (replacement). I decided to shop around. I called 2 other shops that I've used and are in town. This shop not only beat the price of the other 2 by over $100, they TRIPLED the warranty on the work! I've never been surprised by a bill. They tell me up front how much it will be and if they find something extra during the work, they call and discuss with me before they do anything. He looked over the list of "issues" and said none were bad enough to fix right now and we'd watch them. When I take it in for oil changes, they'll monitor them. And, on top of that, I've never seen SUCH NICE STAFF at a garage. Everyone I've worked with was smiling and friendly and EASY to work with. Working with them going forward is a no-brainer. Both my grandfather's were TRUSTWORTHY mechanics... these guys do them proud by continuing that tradition. (How often do you see a HEART in a review of a garage!?) Thank you, Cutting Edge!

For many years Jim and his son Jim have done a great job on my vehicles. Recently, they…read moreaccommodated a repair (rear seal oil leak) I needed on my Honda Pilot before my trip to Mexico. I really appreciated them doing this work on a really short time frame. Great job guys to you and your mechanics. Mike Garcia, Santa Fe, NM

Chose this place due to a recommendation from a coworker and the good location (walkable distance…read moreto an Enterprise and several lunch spots right next to the shop). I c alled about an oil leak and they got me in about an hour later. The diagnosis was quick and the cost seemed a lot at first, but then I remembered it probably included the diagnosis cost. I also had no interest in fixing it myself so it was worth it to me. They have a very loyal clientele. Everyone that came in was familiar with the owner and spoke highly of the shop.