During a summer road trip to Texas to visit family and friends after seeing my in-laws in Ohio and…read moreIndiana, our truck suffered a blowout from running over a nail. With temperatures soaring to 103 degrees Fahrenheit and feeling more like 120 due to humidity, we were forced to stop for repairs. The truck got towed here. Contrary to other customers' experiences of slowness, the service was prompt and friendly. The staff worked diligently to install a new tire, which they got from Tennessee since it wasn't available in-shop. Although the repair resulted in an unexpected overnight stay and some delay, the shop's kindness and efficiency made up for it. They welcomed our dog inside and even offered a ride to our hotel. Given the situation, the service was courteous, efficient, and fairly priced for the truck tire. We highly recommend them for their professionalism, fair price and customer service. They do charge extra if you use a credit card.

I came to Donnie's for a second opinion after another mechanic tried to upsell me. They were able…read moreto fix the issue I was having within a day and a half (only one true issue) and saved me almost $6k that the other place tried to charge me. The staff is so friendly and helpful - I couldn't recommend Donnie's more!

They got me really right with my new muffler it sounds so good they work hard over there.read more

I am not this guy. I am a person that likes to build a relationship and speak one on one about…read moreservices. I understand that owning a business is a chore. Day to day can be a challenge. I am out of excuses for this business. I had no problem spending my money with them but it appears they can't deliver on their service. Repeated inquiries into my vehicle with very little, to no feedback, is unacceptable. I have tried repeatedly to contact the owner with no response in the last month or 2. I will not litigate this on the internet. I just need a man to man conversation. I don't have time for a business that repairs cars not to repair the car. Hell, they have had it in their possession almost more than I have.

Good guys that do good work and back it up. Saved us a lot of money from what the dealerships…read morewanted to do which was fix something that wasn't broken.

My Chevy Cruze had a radiator leak. The dealership told me I didn't. Firestone wanted to do $1300…read morein repairs. Brought it to double d for a second opinion. $65 later and no more leak. If you have a radiator issue, this is the place to go. They'll treat you right.

Outstanding service. Nice lobby with coffee, WIFI, and a TV. Fair Price. Checked my hoses and they…read moreclamped one for free.

Nancy Kline, I couldn't have had better service ! My…read morealternator was going out so I got on my cell phone and called WEST END GARAGE they aren't to far from my house so I called for an estimate they sent it to me ASAP and it was a great bid so I took it to them that was around 12:30pm and my Toyota was done before 4:30pm !! Now that impressed me !!! Fast in and Fast out at a fair price !!!

Replaced our Jaguar Headliner. Looks like new. Reasonable cost. Fast turnaround. Staff was also niceread more

In all sincerity, I had one of my absolute best customer service experiences at DJ's Auto Repair. I…read morereally can't recommend this shop highly enough. Here's what happened... I was coming through Little Rock, AR from Austin, TX on a road trip out to D.C. My car broke down about 15 miles east of Little Rock on an incredibly hot summer day. Not knowing anything about this shop, the tow truck dropped me and my car off at DJ's. When I got there around 1pm, stressed out from the breakdown, I immediately received attention and was told they could start working on my car the same afternoon. I told them what happened, that my engine had starting smoking while on the road, and then they told me to relax and that they would figure it out. Here's where it gets good: Don, the owner of the shop, LET ME BORROW HIS PERSONAL TRUCK SO I COULD GO GRAB LUNCH. Sorry for all caps, but really, that's correct and it still amazes me - after arriving and telling them about my situation, I asked if there were any lunch options within walking distance, and then Don handed me his keys and said "just use my truck to go wherever you want in the area while we work on your car". So, I did. After I got back from grabbing lunch in Don's truck - about two hours since first arriving at the shop - they had figured out the problem: a previous mechanic had done a poor job installing the car's water pump, which lead to the engine overheating. The repair would require several hours of labor and it was mid-afternoon, meaning that my car would need to stay overnight... so Don PERSONALLY DROVE ME TO A HOTEL in downtown Little Rock. Seriously... the guy took time out of his day to make sure I got to a hotel that was at least 10-15 miles away from the shop. It was his idea; I didn't ask for the ride, he just offered it to me, without any conditions. And the next day? He PERSONALLY PICKED ME UP FROM MY HOTEL, and DROVE ME BACK TO THE SHOP. Again, totally his idea. When we returned to the shop, they had fixed the problem, and then helped me communicate with the previous mechanic about the faulty part, which ultimately led to me being reimbursed by that previous mechanic. I was in my car that day, driving away, returning to my road trip. I have driven the car approximately 5,000 miles since then, all without issue. These guys helped get me out of a stressful situation, and everyone involved was competent, attentive, friendly, and helped make me feel cared for. And THAT is ultimately what good customer service is: making your clients feel at home doing business with you. These guys knocked it out of the park. I would absolutely do business with them again!

my car died late in the day and this shop was the only place nearby that was still open and had the…read moreresources able to take my car. towed my car here and their parking was filled with vehicles. multiple tow companies called told me they recommended this shop. the shop said they'll have it diagnosed by the following day, I didn't hear from them near the end of the business day so called and they said they'll have it diagnosed and contact me the following morning, which they did. the estimated price is on the higher side for the average estimated cost. they said they could get my car done by the following day by afternoon. l ended up cancelling additional service. the part for my car already arrived and they had to return it and didn't charge me extra. I ended up just getting a diagnostic with them and they ended up charging me less then estimated. all the employees talked to was very polite and patient. they sent way too many advertising and surveys to both my phone and email after was done with service with them. even after I left reviews and feedback, they kept sending more, feels like continuous spams

Summer in Little Rock means humidity and hot temperatures. Monday, my air quit blowing cold…read more Tuesday I started researching local mechanics that could help me. Wednesday I called Hinson Loop. Thursday at 10am, went in and they diagnosed a bad compressor. Dropped off later Thursday for a repair. Friday morning got the call it was ready. 2022 Jeep Grand Cherokee and they had me ready to go within 24 hours. Bravo! As a female I am somewhat skeptical of auto shops but these guys have won my business!

I had all four brake job done on my tundra. They beat everyone price. They're very nice and I would…read morehighly recommend them to anybody that needs automotive work done.

Not the best experience... took my car in for AC repair and spent a pretty penny. Lasted a month…read moreand they said it was something else that went out. Wouldn't work with me and wanted another huge amount. I just thought that my mechanic would take care of me and that I didn't need to be an AC expert.

Took my Yukon to these people check engine light was on due to evap sensor being bad. They gave me…read morean estimate of $500 to drop the gas tank plus whatever else they found. They also said I needed front brakes and that would be $1000. The gas tank has nothing to do with the sensor and does not need to be removed to replace the sensor. Big time ripoff here. I pulled my Yukon out without repairs and had to pay them over $100 for the ripoff estimate. I took the Yukon to Midas and parts and labor was $175 for the evap sensor. Brakes was $100