Alison is amazing. Truly worked wonders to find me the best possible option for my individual…read morehealth insurance plan. I have referred several friends to Alison as well...and all have thanked me. Highly recommend!!!

Where do I begin? To…read moresay my experience with this broker has been frustrating would be an understatement. I was originally enrolled in my health insurance through her back in 2017 by my former partner. After our separation, I needed to explore more affordable options since my financial situation had changed. Naturally, I contacted my insurance provider, Anthem, directly to discuss cancelling or modifying my plan. To my surprise, I was told I could not make changes through them and would need to go through my broker. That's where the difficulty began. When I attempted to contact Ms. Gordon, I was met with a voicemail stating that I needed to provide my credit card information just to speak with her. She would not answer questions via email or text--only through a paid phone consultation. This immediately raised concerns for me. I was trying to cancel my plan and transition to a different provider, Kaiser Permanente, and did not feel comfortable sharing my credit card information in that situation. Given today's environment, I believe it's reasonable to be cautious about providing sensitive financial information--especially when I was not trying to make a payment, but simply cancel a service. Interestingly, my former partner--who originally set up the policy--confirmed he was never required to provide credit card information just to communicate. It seemed that once my intent to cancel became clear, the process became significantly more difficult. Eventually, after I informed her that I had already secured new coverage independently, she reached out to me. During that conversation, she attempted to get me to state that she had enrolled me in the new plan, which I declined. At that point, I had deliberately chosen not to work with a broker due to how complicated the cancellation process had been. To be fair, when I spoke directly with Anthem, they were helpful--until they realized I had originally signed up through a broker. That experience made it clear to me that consumers can enroll directly with insurance providers and may have more control by doing so. In hindsight, it felt as though there was little incentive to assist me in cancelling, especially given that brokers often earn commissions tied to active policies. Whether intentional or not, the process felt unnecessarily obstructive. I'm sharing this experience as a caution to others: if you work through a broker, your insurance provider may direct you back to them for support--even for basic account changes or cancellations. That can create an added layer of difficulty when you're trying to make decisions about your own coverage. As a client for over seven years, I expected clearer communication and more flexibility--especially during a time when I needed to make a change. At the very least, alternative ways to communicate (email, basic support, or a receptionist) would have made a significant difference. Due to this experience, I plan to file a complaint with the California Department of Insurance so the situation can be reviewed.

I dislike everything that's has to do with insurance! Thank God for people like Hilda!…read more I had a wonderful experience working with Hilda Serrano for my Covered California needs. From start to finish, she was incredibly knowledgeable and made a confusing process feel simple and stress-free. She took the time to explain all my options clearly and guided me toward the plan that actually made sense for my situation, never rushing through anything. Lastly, Hilda's customer service is excellent -- she's warm, patient, and clearly cares about helping her clients find the right coverage. She answered all my questions and made the whole process easy to understand. I highly recommend her to anyone looking for an agent who knows their stuff and treats you like a person, not just a policy number. Thank you, Hilda!

Hilda Serrano helped us through the very difficult maze of untangling my Medicare and additional…read moremedical benefits put upon me once I turned the required age by law. She is extremely knowledgeable, detailed, capable, and insightful, giving us the BEST solutions to a very tangled and broken healthcare system that confuses a person more than it helps them! I HIGHLY recommend her and would advise anyone who is nearing the Medicare age to schedule an appointment with Hilda! She will advise you to take the necessary steps to make your life better while getting you the medical benefits you need and deserve. She is FIRST RATE!!! Rey Y. - Very Satisfied Customer!!

Jasmin was very helpful. I gave her the situation and she asked questions I normally wouldn't…read moreconsider. She looked into other ways to try and lower my payments and deductible. It took 2 days because my situation was a bit complicated (at least to me it was). Many insurance companies were giving me some sort of 14 day delay due to some BS California policy but Jasmin found companies that would get me setup immediately. I am very grateful.

Recently, I went back here to get an estimate for residential insurance. The current homeowner's…read morepolicy company which I have been with (auto and then home also - supposed bundling discount) for over 35 years jacked my rate up significantly (almost double), although I nor my family have ever made a claim (and the policy provisions have not changed in years). This is a shame because my parents had been with the company for over 40 years and they had made a significant amount of money off us and are exclusive to military members or veterans (USAA). Natalie reviewed my current policy and was able to get me a higher coverage limit at a lower price with a major insurer without bundling. It was such a pleasant, trouble-free experience because the ladies took care of everything and followed-up to ensure all was good.

In LA we have tons of agents. Some do it for different reasons. After getting in contact with…read moreDarren, you can immediately tell he's a super chill easy going guy with tons of knowledge from experience that way surpasses most other agents out there. He's also dialed in to help with all type of insurance needs. His way of breaking things down is almost as if you're talking to a friend as he's helping you understand what the best options are. Glad I reached out. This dude has solid feedback for a reason.

I had an excellent experience working with Morad Zakariaei at WHINS. Morad helped me find the right…read moreproviders and coverage for four separate policies: homeowners insurance, auto insurance, an umbrella policy, and earthquake insurance. His attention to detail was exceptional, and he made what could have been a complicated process feel smooth and well organized. Everything was streamlined and completed in just a few days. Morad also made sure that I received the payment schedule I wanted for all four policies, which I greatly appreciated. I found Morad after I fired an agent who was sloppy and didn't explain anything to me. Morad truly knows the insurance business inside and out. He is knowledgeable, responsive, thorough, and focused on finding coverage that works. I highly recommend Morad Zakaria and WHINS Insurance to anyone looking for a dependable and very capable insurance agent.

Mrs Carrie Ross is the best, always very helpful, very knowledgeable, very professional, I don't…read morehave enough words to describe how good she is. Has help me with Life insurance and Auto insurance.

Martin Gutierres and his staff have always been so helpful! We have been with them for over 20…read moreyears and Carrie is the best as well we enjoy her every time we call so helpful always. As well as Liza they are always so cheerful!We thank them for all the help they have given us through out the years and very trustful. God Bless them for being so helpful and professional

Overall experience was fantastic. Nancy was great. She…read morehelped me out and got me exactly what I wanted and needed. Thank you so much for everything

I had an outstanding experience obtaining my car insurance today, and I want to recognize Nancy for…read morethe exceptional service she provided. From the moment we spoke, Nancy was professional, patient, and genuinely courteous. She took the time to explain all of my coverage options clearly, answered every question thoroughly, and made sure I felt comfortable and confident with my decisions. What could have been a stressful process turned into a smooth and enjoyable experience because of Nancy's knowledge, attention to detail, and sincere commitment to outstanding customer service. She never made me feel rushed and went above and beyond to ensure I received the coverage that best fit my needs. It's rare to find someone who combines professionalism, kindness, and expertise so effortlessly. Nancy is a tremendous asset to her company, and I am truly grateful for the excellent service I received. I highly recommend working with Nancy if you're looking for someone who genuinely cares about her customers and delivers an exceptional experience. Sheila N.

Great service! Professional, responsive, and easy to work with. Fast response times, quick…read moresolutions, and clear answers to every question. Everything was handled efficiently and exactly as promised. Highly recommended!

Excellent customer service from start to finish. Pogos answered all my questions quickly and helped…read moreme get the best coverage for my needs. He is knowledgeable, trustworthy, and genuinely cares about his clients. I'm very happy with my experience and would definitely recommend him to friends and family.

My mom was notified by Blue Cross that her drug coverage was going to be canceled at the end of the…read moreyear. My sister put me in touch with Jeremy who she has been with for many years. Jeremy went to work and was able to get my mom a carrier that was able to cover her. By the way it was toward the end of the year so he had to jump through hoops to get this done, but he got her the coverage she needed. While I was talking to him I asked him to look at my coverage and give me any suggestions he had. Long story short he did and even saved me money for the exact same coverage. He put me in Blue Cross (Plan G) that I didn't even know existed. Also he mentioned that because my birthday month fell in a certian period of time that I was entitled to receive additional benefits through Blue Cross. Do yourself a favor and give Jeremy a call. Trust me you won't regret it.

My employer provided health insurance changed to one that wouldn't work for me due to a…read morepre-existing condition and the very expensive meds not being covered... Jeremy went above and beyond, helping me get insurance through the healthcare gov website outside of the open enrollment window... I highly recommend Jeremy's services.

It's been pleasure working with Shana insurance over 2 decades…read more They are professional. Knowledgeable. Great customer service, Trust worthy, and so much more. My special thanks to Christine for her outstanding service. In my opinion she should become company trainer to train every agent in this industry.

Christine is really reliable, she has been great to us for more than 18 years. She is very polite…read moreand knows her job very well. Very professional and kind. I highly recommend them!

Excellent customer service. Brenda took care of everything and saved me a trip to the DMV…read more Thank you so much!

The office is very neat and clean, and Brenda was very polite and professional I really do…read moreappreciate the great customer service and thank you