My Medicare Part D drug plan was going to double for 2026…read more My agent didn't warm me??? And then I met Alison. Wow She showed me the right away a good way to save the money and STILL have all my drugs covered.It was so easy,I was amazed and impressed! And I'm so relived that someone like Alison knows exactly what to do.I know I can talk to her whenever I need more help.

Where do I begin? To…read moresay my experience with this broker has been frustrating would be an understatement. I was originally enrolled in my health insurance through her back in 2017 by my former partner. After our separation, I needed to explore more affordable options since my financial situation had changed. Naturally, I contacted my insurance provider, Anthem, directly to discuss cancelling or modifying my plan. To my surprise, I was told I could not make changes through them and would need to go through my broker. That's where the difficulty began. When I attempted to contact Ms. Gordon, I was met with a voicemail stating that I needed to provide my credit card information just to speak with her. She would not answer questions via email or text--only through a paid phone consultation. This immediately raised concerns for me. I was trying to cancel my plan and transition to a different provider, Kaiser Permanente, and did not feel comfortable sharing my credit card information in that situation. Given today's environment, I believe it's reasonable to be cautious about providing sensitive financial information--especially when I was not trying to make a payment, but simply cancel a service. Interestingly, my former partner--who originally set up the policy--confirmed he was never required to provide credit card information just to communicate. It seemed that once my intent to cancel became clear, the process became significantly more difficult. Eventually, after I informed her that I had already secured new coverage independently, she reached out to me. During that conversation, she attempted to get me to state that she had enrolled me in the new plan, which I declined. At that point, I had deliberately chosen not to work with a broker due to how complicated the cancellation process had been. To be fair, when I spoke directly with Anthem, they were helpful--until they realized I had originally signed up through a broker. That experience made it clear to me that consumers can enroll directly with insurance providers and may have more control by doing so. In hindsight, it felt as though there was little incentive to assist me in cancelling, especially given that brokers often earn commissions tied to active policies. Whether intentional or not, the process felt unnecessarily obstructive. I'm sharing this experience as a caution to others: if you work through a broker, your insurance provider may direct you back to them for support--even for basic account changes or cancellations. That can create an added layer of difficulty when you're trying to make decisions about your own coverage. As a client for over seven years, I expected clearer communication and more flexibility--especially during a time when I needed to make a change. At the very least, alternative ways to communicate (email, basic support, or a receptionist) would have made a significant difference. Due to this experience, I plan to file a complaint with the California Department of Insurance so the situation can be reviewed.

Hilda Serrano helped us through the very difficult maze of untangling my Medicare and additional…read moremedical benefits put upon me once I turned the required age by law. She is extremely knowledgeable, detailed, capable, and insightful, giving us the BEST solutions to a very tangled and broken healthcare system that confuses a person more than it helps them! I HIGHLY recommend her and would advise anyone who is nearing the Medicare age to schedule an appointment with Hilda! She will advise you to take the necessary steps to make your life better while getting you the medical benefits you need and deserve. She is FIRST RATE!!! Rey Y. - Very Satisfied Customer!!

I met Hilda last year when we exchanged phone numbers to plan for my Medicare and supplemental…read morecoverages, she contacted me as promised a month before I became eligible for Medicare, took my information and researched and offered me best coverage with reasonable cost, she was very prompt on returning calls and emails and always available to help and discuss my options, I was so impressed with the way she handled my health coverages that i asked her to take care of my wife's insurance too. She saved us lots of money and I 100% recommend her for any insurance coverage anyone may needs

Jasmin was very helpful. I gave her the situation and she asked questions I normally wouldn't…read moreconsider. She looked into other ways to try and lower my payments and deductible. It took 2 days because my situation was a bit complicated (at least to me it was). Many insurance companies were giving me some sort of 14 day delay due to some BS California policy but Jasmin found companies that would get me setup immediately. I am very grateful.

Recently, I went back here to get an estimate for residential insurance. The current homeowner's…read morepolicy company which I have been with (auto and then home also - supposed bundling discount) for over 35 years jacked my rate up significantly (almost double), although I nor my family have ever made a claim (and the policy provisions have not changed in years). This is a shame because my parents had been with the company for over 40 years and they had made a significant amount of money off us and are exclusive to military members or veterans (USAA). Natalie reviewed my current policy and was able to get me a higher coverage limit at a lower price with a major insurer without bundling. It was such a pleasant, trouble-free experience because the ladies took care of everything and followed-up to ensure all was good.

In LA we have tons of agents. Some do it for different reasons. After getting in contact with…read moreDarren, you can immediately tell he's a super chill easy going guy with tons of knowledge from experience that way surpasses most other agents out there. He's also dialed in to help with all type of insurance needs. His way of breaking things down is almost as if you're talking to a friend as he's helping you understand what the best options are. Glad I reached out. This dude has solid feedback for a reason.

I cannot recommend WHINS Insurance highly enough. I had been playing phone tag with an agent for…read moreover a week and he was persistent enough to make it work. Finally one of the owners/managers gave me a call after hours and took the time to work through my options. Even though we couldn't find one that worked for my situation, he was patient and explained everything I needed to know--I will absolutely be reaching back out when the time comes!

Mrs Carrie Ross is the best, always very helpful, very knowledgeable, very professional, I don't…read morehave enough words to describe how good she is. Has help me with Life insurance and Auto insurance.

Martin Gutierres and his staff have always been so helpful! We have been with them for over 20…read moreyears and Carrie is the best as well we enjoy her every time we call so helpful always. As well as Liza they are always so cheerful!We thank them for all the help they have given us through out the years and very trustful. God Bless them for being so helpful and professional

I had an outstanding experience obtaining my car insurance today, and I want to recognize Nancy for…read morethe exceptional service she provided. From the moment we spoke, Nancy was professional, patient, and genuinely courteous. She took the time to explain all of my coverage options clearly, answered every question thoroughly, and made sure I felt comfortable and confident with my decisions. What could have been a stressful process turned into a smooth and enjoyable experience because of Nancy's knowledge, attention to detail, and sincere commitment to outstanding customer service. She never made me feel rushed and went above and beyond to ensure I received the coverage that best fit my needs. It's rare to find someone who combines professionalism, kindness, and expertise so effortlessly. Nancy is a tremendous asset to her company, and I am truly grateful for the excellent service I received. I highly recommend working with Nancy if you're looking for someone who genuinely cares about her customers and delivers an exceptional experience. Sheila N.

Jarrod is great to work with. Jarrod was very knowledgeable and helpful. Made the process less…read morestressful.

Great service! Professional, responsive, and easy to work with. Fast response times, quick…read moresolutions, and clear answers to every question. Everything was handled efficiently and exactly as promised. Highly recommended!

Excellent customer service from start to finish. Pogos answered all my questions quickly and helped…read moreme get the best coverage for my needs. He is knowledgeable, trustworthy, and genuinely cares about his clients. I'm very happy with my experience and would definitely recommend him to friends and family.

Jeremy is amazing. Having moved to the US from Germany, I found the healthcare system overwhelming,…read moreto say the least. Jeremy helped me immensely in figuring out the right medical plan for my needs. He answered all my questions and was always quick to get back to me. Even if he couldn't answer my call right away, he would send a quick message to let me know when he would be available. He was consistently patient and mindful of my individual circumstances. I can't recommend Jeremy highly enough to anyone looking for insurance services and someone they can genuinely trust to guide them through the process.

Jeremy Licht provided very clear and concise information and walked me through the process of my…read moreMedicare and supplemental Insurance applications. He was very detailed, was available to answer any questions, and responded promptly. Highly recommend!!

Christine is really reliable, she has been great to us for more than 18 years. She is very polite…read moreand knows her job very well. Very professional and kind. I highly recommend them!

Joseph Korele is possibly the best person to consult with about insurance in the valley. A smart…read moreand charming man, his knowledge about insurance is inexhaustible and he imparts his wealth of information in an expedient and truly entertaining way. If you are looking for any insurance , you are missing out if you don't meet with Joseph. He is supported by a marvelous team as well. We feel very lucky that Joseph met with us. He is an honest and honorable man who cuts to the chase and tells it like it is. He gave us exceptional service and possesses high energy and integrity.

Excellent customer service. Brenda took care of everything and saved me a trip to the DMV…read more Thank you so much!

The office is very neat and clean, and Brenda was very polite and professional I really do…read moreappreciate the great customer service and thank you