After a disastrous experience with my home owners insurance dealing with a broken shower pan,…read moreleading to a leak on the first floor, I was finally able to work with ATI on getting the shower and ceiling from the leak repaired. Jeff F. and Jeff D. were both an absolute pleasure to work with. They communicated effectively, helped work with the insurance company adjustor on getting things moving, and made sure that everything was up to the standard we wanted. Special shout out to Luiz, who reconstructed the shower. He is meticulous and worked very long days to get the job done. Did an absolutely beautiful job.

I did not make it easy on these guys and yet they came through for me with flying colors!read more

Jaime and his team helped us out after we had water damage from Hurricane Helene. His team was…read moreprofessional, on time and super easy to work with. After his work it's like the damage never occurred. Attached are before and after pictures.

ERT responded promptly and consistently throughout my Master Bathroom water leak mitigation and…read morerestoration project. They communicated with my homeowners insurance company quickly and effectively for estimates and payments. Pricing was very reasonable for wall repair, painting, and ceramic tile replacement and Jaime was very responsive to all of my concerns throughout the project. I am very pleased with their work results, attention to detail, and quality of service. My Bathroom looks better than when they started! I highly recommend Emergency Response Services for bathroom restoration work.

Avoid this company at all costs. My bad experience was much like what I have now read in this…read morecompany's the other negative reviews on Yelp. The reconstruction which should have been done in a few weeks at most, took 5 months, with weeks during which no one showed up to work at all, and was done very poorly. Communication throughout was awful, both with me and between the project manager and his subcontractor. Servpro tried to get me to pay for work they didn't do and is refusing to pay for damage they did (which was documented in their own photographs). Yes, you will need a lawyer. This is absolutely one of the worst companies I have ever dealt with. They take advantage of you when you are already down. Shame on Tim Coffey and his entire company.

One of the worst companies I have ever experienced . No commutation , deceitful , paid for…read morework they didn't do . If you want to be displaced longer than you have too . Ashley will come into your home take pictures of everything claiming they will put your home back it was . A big lie , pretty much you are on your own . The project manager Bob will also tell you a bunch of lies . So you have to supervise your contractor , who doesn't speak English well also . Bob will also try to cheap out your insurance money , saying your claim adjust hasn't sent you the final total . Which I still havent received. Be aware of wolves in sheep clothes !

Surprise! Paul Davis was paid the money they were owed by the people who owed them the money and…read morethat wasn't me. Paul Davis bothered to work as diligently to collect money from the insurance as hard as they worked on making preparations to sue me, they may have been able to do what I did. I'm responsible for Paul Davis getting the money they so ineptly did not acquire a contract in writing when accepting a verbal "yes" from the manager of my insurance. claim! You're welcome Paul Davis.... And thank you for the threats, the holding hostage of my property, and the horrible communication of your intent that you would hold me responsible for your employee getting my home without proper documentation to do so. Then, holding me responsible for not getting that proper documentation and sending me notification of having to pay a bill that the insurance was supposed to have approved per all the text you sent me, which is the only reason I said OK. However, I'm still left in my predicament because my home is gutted, I'm still having to deal with the horrible insurance company. My choice of insurance companies is not anyone's fault but my own; however, I would rather have a place to live in a pot to pee in rather than me stuck homeless like I'm gonna be and I do fully blame this company for being in my situation. Thank God, I was able to stop their lawsuit since I was able to get WSOC TV channel 9's investigative reporter to help me in getting those funds for Paul Davis since their employees don't know how to get appropriate documentation prior to gutting someone's home, or at least my home! I will be getting my storage out of their control as soon as possible. Through this, I learned that they we're going to have me pay to have my storage returned to me, but didn't bother to let me know. It had already been paid for them to bring my storage to me or so it appears in the estimates I read through after educating myself extensively on this entire process. I really don't appreciate feeling as though things have not been provided to me in honesty and that is how I am left in complete understanding unfortunately!

Had an extremely positive experience with Paul Davis of Piedmont, NC. I especially appreciate them…read moreafter another company no-showed our appointment for an estimate and after being ghosted by a couple of different repairmen for a secondary job. After this, meeting with someone who keeps their word gains extra importance. The personable and professional Dean Flowers came out to give an estimate on water damage and possible mold. I was thrilled when I learned that the company would not only do the mitigation but the repairs as well. Making my life so much easier! Abraham Reyes was the project manager and was always timely, friendly and professional. His team was amazing, I really appreciated their workmanship, attention to detail, and that everything was left sparkling clean. Paul Davis worked seamlessly with our insurance company and we were so pleased with them that as mentioned above they completed a secondary job for us as well. We feel the services received were worth the money spent. As I told Abraham, I hope we won't need mitigation/repairs in future but if we do I know who we will call!

BluSky Restoration started remediation in our apartment after a biohazard leak, then walked away…read moreand abandoned us mid-project. They left containment half-done, ignored safety concerns, and never followed through -- leaving our family displaced and at risk.

1 star because there is no lower ! Absolutely the most dishonest business you can imagine ! A fire…read moreis a terrible experience but then you trust a company to come in and "supposedly " help clean up , lists of missing items repeatedly get ignored , their standby answer is ALWAYS "I don't know "! I could go on and on , 1instance : they told us they had an inspection for asbestos , long story short , when asked for a copy of the report , they had to admit they never had it done ! Their reply " we don't know "! But , they took the 500 charge off our bill , how great was that ??? The list of things they did wrong could fill this page , don't let it happen to you or your business !

Chris & Nicole are reliable, professional, good communicators & do quality work. I had an issue…read morewith water heater in basement which flooded throughout basement. I had just bought home recently & handyman was busy for next month so water heater decided since it had been around since 1973 it was time to go ! They were here within an hour & ready to work. Drain in floor had no pipe so water was standing no where to go. Pre-existing issues before this happened was stagnant air quality, opportunity for mold issues, smell, carpet in bad shape, walls bowed. Using dehumidifiers throughout humidity level went from 78% to 33%, has a nice smell now, wall is improved (still bowed but looks better), carpet had 2 layers no padding & sticky so is better is gone & baseboards removed. Every day they told me when what they would be doing & when they would be back plus called when on way. I would recommend them & suggest if you have water, mold, fire or anything they can help get it done professionally do not hesitate or it can cause further damage plus expense.

Due to recent heavy rainfall, I had water in my finished basement for the first time in twenty five…read moreyears. It was a very frustrating time for me, but thanks to Restoration 1 of Patrick County, it wasn't as painful as it could've been. They returned my call promptly and were here early the next morning. They explained what I needed to be concerned about and made recommendations to address these concerns in a very professional and caring manner. It took several days for everything to dry out and they came back each day to check on the progress, always telling me what time they would by here and even calling to let me know they were on their way. I am very pleased with the job they did and recommmend them highly to anyone who has water or smoke damage.

UPDATE: I recently used AREM for gutter cleaning as well and remained a satisfied customer. Robert…read moreand his team were not only able to clear our gutters of leaves and debris but also got some of our upper siding looking like new. They are experienced pros adept at everything from patching a hole to building a deck, and they have been great to work with.

From the owner: We work for our customers we work to make them happy ! And make sure the work we do is what they…read morewant and need.