So after reading some of these reviews, I will be the first to admit I thought to myself, "Oh no! Another battle I'm going to have to fight in addition to the other BS." I could not be more wrong. Long story short, a family member of mine had their car repossessed bc they thought in their shallow mind, "oh, a few months wont hurt, I'll just catch up." WRONG. So thats where After Hours Auto Recovery got involved. I must say that both Madison and Taylor were very professional, informative and understanding of the situation my family member put herself in. In addition to telling us all we had to do to recover the vehicle, they provided phone numbers, etc to help us. After we paid the car off, etc, they were helpful in telling us what we needed to have (ID, cash, registration, etc) in order to pick up the car. No, the car wasn't damaged, property did not mysteriously disappear and the staff wasn't rude. Bottom line, PAY YOUR CAR NOTE and you wont have to deal with them from a repo aspect. The only reason I didnt give 5 stars was bc their hours sometimes make it difficult to get ahold of them. Not their fault. Again, pay your car note and its gravy.. read more

This man towed our vehicle from in front of my home, held it hostage because he claimed he was afraid due to a verbal disagreement which is normal for someone getting their car towed from in front of their home. and upon retrieving it, it was retrieved with 4 horizontal linear scratches across the passenger side to the rear door. These marks show that they were intentionally made and since he performed this act before arriving to the tow yard, the report currently says that these makes where there previous to being towed. I am currently making a claim against the towing company and an insurance claim, and a police report for threats made. This man yelled racist remarks, he also yelled false statements and backing down when I mentioned that my home is secured and we have footage, threatened me with bear spray and said he knows where I live all while my kids we outside watching this act of unprofessionalism, and pure hatred. I have extensive footage due to security. Everyone who knows me well knows I don't engage in drama. And my anxiety is through the roof filled with fear that this man will vandalize again. Never ever have I've felt like this. read more

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Horrible company stole everything of value money and all jumper cables gas can jacket loose change perfume phone brand new license plate and tags gone shoes window shield cover then when bring it up was the was told the affidavit of damages repossession and items I couldn't get one after I was told by my bank I can get one finally when I said that they gave me a form was told by the front desk lady she has to approve the forms for my missing items and she's not approving it so it don't matter if I fill it out or not cause she's not approving it after they took my items out my car not professional at all what's so ever no cumunication skills rude very argumentative and just unprofessional if you guys the only ones who empty my property out where's my stuff then read more

Absolutely awful company. My vehicle was returned with visible damage after they towed it, and when I tried to address the issue, I was met with nothing but hostility and rudeness. Instead of taking responsibility, they dismissed my concerns and treated me like I was the problem. No one should have to deal with a business this careless and disrespectful. If you value your car, stay far away from this towing company read more

1st the tow driver lied and said i hit him with my car. when i went to pick up my belongings my brand new cell phone worth almost $1000 was missing g with a whole list of my belongings missing. workee taylor and a big belly guy working at the location in vallejo. st stated they went through my car saw my lavender fold cell phone and put it in a bag. lies lies lies. this company are huge thieves. they stated all food liquids anything watering, soaps, hair stuff cleaing stuff would be thrown away! it wasn't. i had just finished waaing clothes and shopping for can fush and can fish. all was missing. my jewery box with my several sets of diamond and gold earring missing. random belongings missing! crooks lies and frauds. i saw a cameraman with a big red camera tapping me when the tow guy car jacked me from not saying who he was just telling me he was taking my car! i am going to sue this company and contact everybody that has also been ripped off by "after hours recovery" in vallejo, ca ja read more

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This place is the worst. The front desk person Taylor was rude, unhelpful, and would not give me the information to file a complaint. I Do Not Recommend doing business with After Hours Recovery. read more

My husband's car was towed while he was recovering from COVID at home. I made the very huge mistake of leaving my wedding ring in there. A few of my husband's things like FasTrak and accessport were taken, too. My wedding ring hurts the most though... My husband then mistakenly signed paperwork acknowledging he received all of our items from this towing company because he was in a hurry to Tracy to pick up his car, even though he had paid the due amount the night before. The insurance company and / or bank didn't even reimburse us for our losses. Everyone involved is a thief. YOU DO NOT HAVE TO SIGN THAT PAPERWORK TO GET YOUR ITEMS BACK! read more

After Hours Auto Recovery - My ring that went missing after being towed to After Hours. Just in case anyone sees it. - Towing Near Me - Vallejo, California

They are THIEFS they stolen my mothers make up out of her make up purse that she left in the car and they left the useless stuff in the purse. And that make up purse was full of new make up my mother bought and when we got it back was empty. And they stole papper rolls from my car and they just put everything I had in my car in a black garbage bag. read more

After Hours Auto Recovery - This was the only things left in the purse when we got our stuff back. Also this make up purse was full of make up. - Towing Near Me - Vallejo, California

I posted this business as their secondary Location that is unlisted except for on the web. Tucked back in the back of other industrial businesses. I recovered my stuff before it was all pilfered through like all the other web reviews stated. Probably the only reason I gave it a 3. I had an Appt at 2 which I set up through the Vallejo office which told me I had to make an Appt and pay $50 to recover my personally property. But I called my financial institution and they told me not pay anything. Shady Vallejo staff. Young Lady at This Oakland location was pleasant and didn't even ask me for payment. I did arrive at 10am to try and catch them by surprise before they could get through my car and it looked like a good plan. As the young lady helped me find my car in the lot, low and behold there were two lot employees with a clipboard and black trash bag getting ready to " document" my possessions in the car, as the trunk and doors were open. Don't think I would be able to give more than a star on the review if I stuck to my 2pm Appt. I also heard another person pissed off her car got pilfered and did not have nearly as positive result as I did. I fully expect this locations and especially the Vallejos locations stars to diminish as time and reviews pile on. Best of luck to all in these unfortunate times. read more

After Hours Auto Recovery - This is the side office to go to in order to get service. Enter on opposite street, Gould st. Go all the way back. - Towing Near Me - Vallejo, California

These type of businesses get a bad reputation because of the situation. But I had a great experience with this company. My ex wife kept the car in my name, but didn't make payments. And I found myself trying to revive my kid's belongings. After Hours Auto Recovery had a real friendly front desk and inventoried the car items and RETURNED EVERYTHING!! There was a laptop and other small things ... all returned. Everything was listed and returned. (I think they may have missed the movie is the disk player) but that's ok!! Thank you all So much!! read more

These people (especially the chubby receptionist) are low life bottom feeders. If you are coming here to pick up your car, YOU DO NOT HAVE TO SIGN ANY OF THEIR PAPERWORK! I had all of my documents to pickup my vehicle, and the lady went from nice (well trashy raised in a barn nice) to super ghetto unprofessional when I told I would only sign official documents (with bank letterheads) for release of my car. She tried to bully me saying, IT'S A WHOLE PACKAGE (talking about their liability release forms aka states that nothing is wrong ie can't sue for damages) then she wiggled my keys in front of me (I brought my keys!!) and taunted me. So I called my bank and they confirmed once again that I can't be compelled to sign their stuff. So the bank called her and by the time I had walked back in, she had shoved all of paperwork on the floor in front on the counter. Also these repo agencies are required by law to keep a detailed inventory of belongings, and they listed 2 things - paper n boxes - even though I had like a 100 items in my car, some valuable. They threw the most random items in a big black trash bag and left 70% of stuff out strewn about my car - probably sorting stuff they planned to steal... IN SUMMARY, YOU DO NOT HAVE TO SIGN THEIR PAPERWORK TO PICK UP YOUR CAR OR EVEN TO JUST PICK UP YOUR BELONGINGS!!! read more

The worst place that I've ever been to in my life. If your car was towed to this place I'm sorry but get ready for the worst experience.... first off they steal your stuff from your car, make you sign paperwork for insurance purposes but they don't let you see your car first. We went to go pick up my boyfriends car for a 10am appintoment, arrived for them to just tell us that they wouldn't be able to pull the car out until 2pm because they have stuff blocking his car in and they can't get anyone over to move it out of the way for 4hrs?!?!?!? Nobody wears masks, and all their tow trucks registrations are over a year old, and I even witnessed a worker in the tow truck flipping off a client for taking a picture of his tow truck. read more

Because of COVID, my car was repossessed. When I 1st called this place, Kaitlyn (sp?) told me what I needed to for my next step. After making phone calls all damn day, JP Morgan Chase finally got their life together and my payment. I probably called this place a dozen times; and each of the ladies I spoke with, Kaitlyn & Tarin (sp?), were and are professional without being pretentious. I'm sure people call here 100% pissed off. Just remember, they're doing their job, you're here cuz YOU didn't pay YOUR car payments, and they're not there fix YOUR mess. So, BE NICE!!! read more

Kaitlin was nothing but professional and courteous throughout our entire exchange. She helped worked to get our car back and gave excellent information. Contrary to other reviews, our car was left untouched for us and everything was in place. Thank you Kaitlin and after hours tow. read more

They stole everything out of my car including my registration and my daughters car seat

Called the Vallejo location multiple times only to be sent to voicemail and when they finally did answer, I was told that the didn't have a voicemail. How that's possible, I couldn't tell you but it was the first tip off that this would be a shitty company to deal with. Once I was finally able to get through, after days of calling, I was able to speak to someone and they proceeded to tell me I would be charged for the multiple days that my belongings were there, regardless of the fact that I'd been calling for 2 days and they couldn't fit me in for an appointment until the next day. The day of the appointment I come in and pay to have them give me my belongings in 2 trash bags and I bring up to the receptionist that I would like to check the car to make sure that they got everything, because I've seen it happen that they miss things, only to be told that they wouldn't do that. Next thing I know, as I am inventorying my belongings I find multiple broken items, and multiple MISSING items equaling over $150 in damage and missing items. I called to speak to them (again sent to the voicemail they apparently don't have) and when I was able to speak to someone, they told me the only thing I can do is file a claim for them to investigate themselves and decide on if I deserve a pay out for my missing and broken items. Avoid this company like the plague because they steal and have no regard for your belongings. read more

After Hours has the best Customer Service, the Tow Truck driver Sean was awesome and all the Ladies in the office. I hope they know how grateful they made my tow experience better. Thank you read more

They stole a lot of important/sentimental stuff from my car. I called to ask where it went and the lady said she would call back when she had more information. Here I am 4 days later with no call back. They gave me the receipts at the bottom of my car but couldn't bother to give me back anything of importance. If your car gets repossessed but this company then I am sorry, they are most likely going to steal your shit. :/ read more

Per police records. tow truck agent Matt was the tow truck driver on duty. Security cameras don't lie. read more

After Hours Auto Recovery - After hours tow truck permanently bending and displacing Driveway Gate V track. - Towing Near Me - Vallejo, California

I however didn't even want to post one star. My car was repo and they took everything in my car minus my baby's car seat and stroller. Where is my laundry my sons Jordan's my medicine that had my name on the bottles. I always kept spare in my car. All my Mac and benefit make up. My make up bag eyeshadows how is that parishables. Make up bags and eyeshadow. They were so rude on the phone. I guess don't ever keep anything in your car if your are keeping a car and fall under your payments because the repo places steal everything from your car but big stuff. Now 600.00 in make up I have to replace laundry and blankets I had in the trunk. Our clothes mine my kids my husbands work clothes. What kind of low life's do this. I never heard of repo places doing this. After dealing with the repo and not having s car. Now I have to re buy everything I lost. A water bottle that cost 25.00 from Starbucks didn't have nothing in it. It was a plastic cup. Come on petty ass shit. I'm so pissed. read more

These thieves stole my stuff after they found out I wasn't going to pick the car up then they stupid self screwed them selves by putting they found jewelry in my car but end up taking that and more when they knew I was only coming for my stuff like I or anyone has a car don't know what they have in there. Oh but I'm taking these crooks to court. I called the police just so I have legitimate time stamp for their cameras. So erase it if you want showing me opening up the 30gl huge black garbage bag with a dam paper and a charger with stuffed dice Fools stole my 2021 tags. That were inside my registration inside my. Locked glove box a pair of 60 dollar sunglasses. Oh yeh yah done not resisted the wrong stuff This was last week read more

Absolutely horrible place. All the people who works here are so rude. Had to call so many times to get an appointment to pick up the vehicle. And also when i picked my vehicle everything were misplaced including my important documents. I have so many things missing and my car has a dent now. It was all muddy inside. read more

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I have one payment behind, talked to the bank in person and they said all is ok. Just pay last payment. Which I did. This company came and try to town my car. I called police. read more

After hours recovery is ran by crooks,I was purposely told to call after closing so they could get two extra days out of me,on a Friday paid to get my car out at 11 am release was sent hours before closing I was told they hadn't received it,I was told to call back at a specific time in which she knew they would be closed and I would have to wait after the weekend to get my car.this kind of shady business is condoned and obviously encouraged at this place of business.I will definitely be contacting my lawyer read more

I got my car repossessed and they removed the continents out of my car before it was sent to another site. Not only did they steal i teams out of my car they charged me to get get the rest of my items back.. Wtf that's basically blackmail!! They are a bunch of THIEFS. They stole my gold bracelet along with my perfumes. When I told them that stuff was missing they said prove it. So there basically robing ppl because they can. read more

This place doesn't return phone calls or even pick up the damn phone. Very unprofessional for a business

hi i recently retrieved things from my car here that was said to not have any access to, when i arrived my car was dead, i unlocked the car with my keys and the seatbelt was tied multiple times around the steering wheel, and my things from my glove box and center console was ravaged through, i had family photos of mines that were in my glove box, scattered over my car and messed up as if they were stepped on etc, unfortuntely not everything in my car was there, i was missing my apple airpods and pieces of jewerly, i have filed a claim with there claims department and am hoping for a safe return and or rembursement , im hoping for the best outcome so i do not have to file this in small claims court but i will keep yelp updated with the status of this current situation read more

After Hour Recovery in Vallejo are a bunch of THEIFS!! I had my car reposessed and I went to get my items out the car. First I ask them can I check the car just to confirm they got everything out, and was told I couldn't because they can't let people back there. I had a BRAND NEW Raiders coffee cup in my trunk and I get all of my items back and the coffee cup is not in the bag with the rest of my items. I realized it after I got home and started going through all of my items. I called to tell them and they said "if it wasn't on the list we gave you, then it wasn't in the car". I bought the coffee cup 5 days prior and it's been in my trunk this whole time! Now they say it was not in my car. They stole my coffee cup! I'm very upset because I was planning to give my dad that coffee cup for Christmas. Just ridiculous and sad! To steal peoples belongings like that, just plain low lives! I'm trying to figure out how to go above them and report them. AVOID THEM IF YOU CAN!!!! read more