Absolutely unacceptable experience. We called this towing company because someone was parked in our reserved parking space that we PAY for. This is already the 4th time this month we've dealt with someone taking our spot. Their driver arrived, hooked the vehicle up, and was ready to tow it. The owner came outside and was told the drop fee was $100. He said he only had $80, and somehow the driver decided $80 was good enough and released the vehicle. So apparently their own fees are negotiable depending on what someone has in their pocket? We immediately called the company because we wanted an explanation and asked to speak with a supervisor. They refused to provide a supervisor's phone number or email address and just told us someone would call us back. Meanwhile, we're the residents who actually PAY for the reserved space and were standing there needing somewhere to park. If your company is contracted to enforce private/reserved parking, residents should be able to depend on you to actually do that. I've also emailed the company and our apartment management because this needs to be addressed. I'm happy to update this review if management reaches out and provides a reasonable explanation or resolution. read more

Retired my older Honda today through the buy back CA program. I drove it to Fernandes Auto wrecking and it literally took less than 10min. A special thank you to the lady who assisted me (forgot her Name) such a sweet lady who understood how sad I was to let go and offered to let me get a few pictures for memories. Also, Taylor & Steve were extremely nice as well. Today was hard but working with them made it a bit easier. I had 25 great years with my ol faithful Honda! read more

Unreliable service. I called for a tow for an unauthorized vehicle parked in my assigned parking stall at 7:30 p.m. It is now 10:15 p.m., and there is still no tow truck in sight. No one has called to provide an update or communicate the delay, and it appears that no tow truck was ever dispatched. If you need prompt assistance, I recommend contacting another towing company. read more

Great guys great service I highly recommend them . Family run business and they treat you like a family when u walk in

Great service nice guys and great prices. highly recommended. allways willing to help. Steve and the guys are on point.

Wow the actual worst. Just called to ask a simple question and the person answering the phone was rude, cut me off before I could even finish a sentence then hung up on me. read more

If your looking to grab quick part they usually have your parts here however it never hurts to call and make sure. I've always had a good time here and never had a bad experience. read more

A tow company is probably not anyone's favorite service to review but it's one I feel could be helpful for other Yelpers. Unfortunately, I recently had to deal with a vehicle theft which was later recovered and towed to this storage facility. My experience aside from the incident itself was pleasant. Fernandes Auto Wrecking and Towing went above and beyond helping me. The staff was responsive to all my phone questions. When I arrived, they took the time to kindly detail the situation and even walked me back into the tow yard so I could inspect the vehicle first hand. The staff directly coordinated with insurance on my behalf and handled all the paperwork to make everything go smoothly. Thank you for all the help! read more

The people with the bad reviews don't know how to talk to people. Fernandez towing; is and always will be the best towing company in the area. If you talk kindly; know where you are and think before you call, they will take the stress out of you needing a tow. Reasonable; fast response and the tow drivers are great people too. Yes it's hot; yes they are tired. Give them a tip. They earned it. read more

They towed my car for having it parked on the street. I had no neighbors complain and they charged me a ridiculous fee to get it out. The car was towed from Antioch to their facility which isn't that far. They charged me $740 for the tow of a car less than 10 miles and for 3 days of storage ridiculous. My car was only worth $1200 and this is is a huge scam. I am reporting them to to the California Department of Consumer Affairs. read more

One call right away they will call back fire lane red lane in your neighborhood towing truck comes right away

I am an active member since 2019 of the Pacheco Lodge #117 located at 4349 Cowell Road whereupon my vehicle was parked. I have always had permission of the Lodge to park my vehicle there after an automobile accident. As the attached minutes included herewith illustrate, the members of the same Lodge knew that I had been incapacitated due to the injury I sustained. The same never contacted me about their intent for me to move the vehicle. Only after I transmitted a letter to an individual proclaimed to be homophobic, Susan Baker Van Brocklin, did I learn that almost immediately after did she have my car towed. I will be filing a claim against both Fernandez Auto Wrecking and Towing and Pacheco Lodge #117 under the auspices of the RALPH CIVILS RIGHTS ACT OF 1976 and the TOM BANE CIVIL RIGHTS ACT. read more

I turned my car in for the BAR buyback program and the staff here was just wonderful. They processed everything quickly and efficiently. The owner took a concern I had very seriously and had it addressed immediately. Great business overall. read more

Even though my situation with my car has caused me to depart with it, Fernandez Towing has done a great job with providing the very best customer service that a person could ask for. Therefore I am happy to have done business with them despite having to get my vehicle smashed since the repairs are much more than the car is worth. Mike and Rachel are the ones who have helped me through this experience in a seamless fashion. I could not have asked for a better experience and I am grateful to be free and clear of the previous issues I've had. Awesome work! read more

Great service! Special thanks to Mike (the driver?? Since we were told there are more than 1 Mike there, and the driver who helped us was Mike). "Thank you" for being so patient with us and provided thorough assistance in a timely manner. It was very kind of u! Over all, we are very happy with the service we received. Please keep up the good work, and so proud to have business like yours around our neighborhood d:) read more

Took my clunker to Fernandez auto was treated really well. Steve explained what needed to be done to qualify for Cash for Clunker program. His young assistant helped me fill out the remaining forms, I gave him all the DMV forms that I had brought & he explained the process. Quick & simple. Good staff! Thank you guys! read more

Horrible establishment the Manager Mike is rude and a liar. They wrongfully tow cars with NO empathy or compassion.!

I walked in this morning and not a single worker was wearing a face mask. It's a family owned business & they have covid flyers on testing but won't bother to protect themselves or their customers. This place is a joke. Not safe at all read more

My car was towed 11/2021 so I went to get my car when I got there the guy who was there was so disrespectful made comments like. "Bet you ain't got the money to get your car" then he proceeded to lite up a cigarette I asked him not to smoke due to me having asthma. He blew the smoke at me. The level of rudeness was so disrespectful He saw two women and showed no respec. read more

We hired this company to remove a large RV from a backyard. Very difficult job and they got the job done. Not only did they have to deal with tree stumps, trees, and brush, but they had to work around a gas line. Mike Fernandez was professional and brought his team. He performed way above what we expected, and pretty sure no other company could not have provided this service at a very reasonable and fair cost. I would highly recommend this company. They are the best, reliable and know what they are doing. Cara & Victoria read more

My car was towed from my apartment complex over a simple mistake and charged me $450 for less than 24 hours ! I'm forsure getting money back one way or another! read more

Although I didn't get anything done from them I put 4 stars because of the simple fact that they were going out of their way to offer recommendations to other businesses to help me out. Thanks again. read more

Okay I wanted to be mad at this place for towing my car and that's why it's negative a star, but after dealing with Mike at the Antioch location I have to say I'm pretty happy with the customer service. Yes I had to sign my car over because I couldn't afford the charges but Mike was so nice about everything. Unfortunately just moving from San Jose I didn't know that you couldn't park your car on the st in the same spot for 3 days or more. Registered and insured doesn't make any difference. The city also doesn't care if you're disabled and are limited to how much you can drive. So they basically have the tow company come and steal your car at 10 pm at night. I'm not mad at the tow company for doing what they're told by APD. Anywho just watch out where you park and for how long in Antioch the cops will have your cars towed for no good reason. But make sure to deal with Mike if you do, he's a good dude! read more

Horrible customer service , car was towed which isn't their fault but the guy mike was rude kinda threw the papers at me, told me to follow him while he got in his car and drove a block down made a turn and disappeared. We were walking because they had our car! We literally had to find our way. read more

My daughters car was towed while in front of our house which, is not the fault of the company however, they had no empathy in the process she had to go through to get the car released as it was her recently deceased fiancee's car and the title had not been transferred over. Long story short it took several days to get the paperwork and release form to retrieve the car. The car was towed at 1pm and apparently there are not 24 hrs in a day anymore and they charge you basically by the minute is sits in their yard and not for the 24 hr period it is there although, this was not conveyed to us and we spoke with several people over the course of the three days it was there. Twice we were told to just surrender the car if the fee's were too high. Why would we surrender a car that was just paid off and the only means of transportation my daughter has for her and her baby. They wanted to basically take ownership of her car to sell it and they don't care about anyone other than themselves. Family owned really?! I did call to complain about the extra day of storage added on and was told I would be called back but I was not. The tow charge alone was $195 to go 6 or 7 blocks from our house and $85 per "day" for storage read more

I would really give them ZERO if I could. So rude to customers and not helpful. Employees sound and look like they hate their job. WORST CUSTOMER SERVICE! read more

Horrible customer service. Charged 380 for 14 hours. You would think because we were dealing with a death they could work with us. But instead we were met with zero empathy and the car was parked in a giant muddle puddle that we had to walk through. They were rude and over priced. I wish the CHP would have used any other service. I would give a zero star if I could. read more

I called about my 1991 toyota corolla to give to them and he said he wasn't interested. Wtf... is this even a business? Rude and unmotivated

I love this place really wide verity for small space. Old guy behind the desk is sort of sarcastic, but cool once you get to know his.

Great food at affordable prices , my only complaint is that British dude who works there is a chode

This yard has an extensive inventory of late model cars and truck that is always renewing. They have a large exclusive contract with insurance companies that demands taking all vehicles so the import selection is huge as well as all sizes of trucks, vans and domestic models. The yard is cleaned often and I have always received great pricing. This is also a cash for clunker facility so they crush on site with a never ending variety. The staff is great and the service is better than what you might expect from an auto wrecking company. They are fair and amicable. I have done a fair amount of business here and that always helps as in any business. There is little in the way of car parts these guys do not have, especially if you are the curious type and do not mind hunting down your own parts. Very cool place, Tell them Bob sent you! read more