We've (my S/O & I) been going here for the past 6 months, we both turned to vaping after quitting…read morecigarettes - the Vapor Room said they offer a "customer rewards" system and she promptly signed up the first day she went in. Due to covid, I don't go in with her. Today, she went & asked to use the reward points that an employee the last time we went mentioned she had accumulated, 10 stars, the rude employee she encountered today blew her off at first when she asked to use them and then, after asserting herself, said he "had to check" as if it was the most troublesome thing he'd ever been asked to do; he then told her that she didn't have enough stars and stated "I don't know what you want me to do" - I dunno, maybe honor your stores policy and reward points? Her card is directly linked with her rewards number, I'm quite confused how this all transpired, and she's used her debit/credit card on every transaction - which is super easy to look up (like we just did) and I'd love to see this review get refuted. I know this falls under consumer rights laws that protect Maine consumers and the AG monitors such. Also; they mark up prices to almost (if not more than) double to triple the amounts on some products they offer, she has been buying her coils and vape devices there (out of convenience) up until today, I swiftly started ordering all my non-liquid stuff via the internet a long time ago once I saw they were charging $60 for my $24 SMOK Novo 3. She continued out of convenience. Unfortunate. All this over asking for a $40 discount she is completely entitled to. It's just so rude, and she works so hard for her money and was so excited to save some today after months of patronage and allowing herself to be ripped off. Small things like this are really bad for your business in the age of digital reviews. I'm just glad I'm fairly familiarized with business law, specifically Maine state consumer rights law. While it may not help us since we no longer will support this business, it may help others - it will be good to see businesses held accountable for falsifying "reward" based programs to incentivize customers. We double checked her bank info before I posted this to ensure a fair review as to whether or not such a rating was warranted. Consumer rights matter!

Best service and value for what you're getting for vapes in Southern Maine will be coming back soonread more

Fantastic selection of glass and other necessities at cheap prices. Friendly service. Great…read morelocation.

I had been patronizing this place since it opened. Last week I bought a broken vape battery from…read morethem (light came on but no heat). The manager was very rude just repeating that "there's nothing we can do," and "it's store policy." I asked to see the owner who I had a good relationship with and she refused saying he was too busy. So, apparently it's their policy to rip off their customers by selling them faulty/broken products and then refusing to exchange them or make it right. I will never be back, and I used to be a regular costumer. They've lost $1000s of dollars of revenue because they refused to exchange a $15 vape battery. Do better.

I can not say thank you enough to the manager there, Brittany Berkey! She was friendly and…read moreknowledgable of all products. She pointed me to the best products, the Manna Patch and Topical Hydrogel Cream! They have both worked wonders on my lower back pain that I have struggled with since I was 12. Thank you all for what you do! Keep up the great work!

Made the mistake of stopping by here tonight this was around 7:50 p.m.. some dirty looking guy with…read morean Eagle's jersey with a beard on would not sell me two $1.50 pre-rolls because I was short $0.25. Then he proceeded to read me the riot act about not having $3 in change rolled up I told him "did you know in order to be able to roll change you need to spend more money and I obviously am not going to spend more money here because the flower here is ABSOLUTE TRASH!! There's no difference between a $17 eighth and a $35 1/8th. Whatever you decide to smoke when you get back to your vehicle it's all dust and powder!!

Excellent customer service! I was greeted kindly as soon as I walked in by a sweet young lady,…read moreBrooke. She was very helpful, professional, and kind. I will definitely be returning!

From the owner: Smokers Haven offers the best selection you'll find in Maine. We carry a massive variety of premium…read moreproducts at prices that actually make sense for your budget. We know your time is valuable. Our shop focuses on a fast, professional experience so you can get what you need without the long waits or hassle. Stop in and see why we're the top choice for Maine locals.

I can't say enough good about these guys. From the time of my first visit I felt like family. Brent…read moreJess and Joe are such great people with a stack of knowledge between the three of them it makes for the perfect combination of salesmanship and quality product. Although they only have a dozen or so in house strains in rotation, as a result you can count on high a top tier product with a consistency that no others I am aware of can hold a candle to. At 25 dollars an eighth their price to quality ratio probably cant be beat. Definitely check these guys out grab a slice of chem dog D and take a hike through the beautiful western Maine mountains or have a meal at one of bethels many great restaurants.

When the local business chamber posted on Facebook about a new glass art / smoke shop in town I…read moreknew I had to check it out. I'm old and uncool enough to only know the function of about 30% of the stuff in the store but all of it is 100% awesome and 100% no-BS actual art. Most of it made by talented local/regional people. This ain't no grungy dive either. The glass pieces can range in price up to $800 bucks. A MFA exhibit in Boston made me a fan of blown glass art a long time ago. The pieces on display and for sale here are pretty amazing if occasionally incomprehensible. My favorite stuff was made by David Colton but the shop showcases a number of different glass artists. The shop also sells smoking accessories including stuff for vaping, oils and concentrates. It's maybe 80% high-end glass pieces and 20% smoke shop. Very interesting mix and a nice owner to boot.

NOT THE WAY CUSTOMER SERVICE SHOULD BE. they didn't honor the credit they gave me the last time i…read morewas here when they charged me for recreational instead of medical. They would not make it right. Don't trust them

The products in this store are good but the tall blonde lady made me feel very uncomfortable. She…read morewas dismissive, annoyed and very disinterested in the products she was selling. She didn't ask for my membership and she seemed to only be nice to people of the same ethnicity she definitely was the center of my bad experience at this wonderful dispensary I walked in feeling excited from my good experience in the past but left feeling uneasy and bothered as well as the people I brought with me.

Came to this location after my usual south portland store abruptly closed. They have a ton of…read moreofferings, and it's very roomy inside, so you don't feel like people are on top of you while you're trying to decided on a purchase. Budtenders were friendly and knowledgeable. Location is less than desirable for me, but I'm willing to make the trek whenever I need refills. Overall a solid experience.

The doctor I went to recommended I go here to get tincture and I see why…read more The staff here are great, they are able to answer a lot of my questions I had. They have a great selection and prices are really good too. Oh and did I mention that each day they have a different special or deal. Like free edibles, a percentage off certain items or free flowers?