We've (my S/O & I) been going here for the past 6 months, we both turned to vaping after quitting…read morecigarettes - the Vapor Room said they offer a "customer rewards" system and she promptly signed up the first day she went in. Due to covid, I don't go in with her. Today, she went & asked to use the reward points that an employee the last time we went mentioned she had accumulated, 10 stars, the rude employee she encountered today blew her off at first when she asked to use them and then, after asserting herself, said he "had to check" as if it was the most troublesome thing he'd ever been asked to do; he then told her that she didn't have enough stars and stated "I don't know what you want me to do" - I dunno, maybe honor your stores policy and reward points? Her card is directly linked with her rewards number, I'm quite confused how this all transpired, and she's used her debit/credit card on every transaction - which is super easy to look up (like we just did) and I'd love to see this review get refuted. I know this falls under consumer rights laws that protect Maine consumers and the AG monitors such. Also; they mark up prices to almost (if not more than) double to triple the amounts on some products they offer, she has been buying her coils and vape devices there (out of convenience) up until today, I swiftly started ordering all my non-liquid stuff via the internet a long time ago once I saw they were charging $60 for my $24 SMOK Novo 3. She continued out of convenience. Unfortunate. All this over asking for a $40 discount she is completely entitled to. It's just so rude, and she works so hard for her money and was so excited to save some today after months of patronage and allowing herself to be ripped off. Small things like this are really bad for your business in the age of digital reviews. I'm just glad I'm fairly familiarized with business law, specifically Maine state consumer rights law. While it may not help us since we no longer will support this business, it may help others - it will be good to see businesses held accountable for falsifying "reward" based programs to incentivize customers. We double checked her bank info before I posted this to ensure a fair review as to whether or not such a rating was warranted. Consumer rights matter!

Best service and value for what you're getting for vapes in Southern Maine will be coming back soonread more

I had been patronizing this place since it opened. Last week I bought a broken vape battery from…read morethem (light came on but no heat). The manager was very rude just repeating that "there's nothing we can do," and "it's store policy." I asked to see the owner who I had a good relationship with and she refused saying he was too busy. So, apparently it's their policy to rip off their customers by selling them faulty/broken products and then refusing to exchange them or make it right. I will never be back, and I used to be a regular costumer. They've lost $1000s of dollars of revenue because they refused to exchange a $15 vape battery. Do better.

Don't waste your time here. Everything is significantly more expensive than any other smoke shop I…read morehave gone to. The building looks like it is about to fall apart and they don't have a real parking lot. Worst smoke shop I have ever gone to especially with their pricing. I laughed as I walked out the door.

I can not say thank you enough to the manager there, Brittany Berkey! She was friendly and…read moreknowledgable of all products. She pointed me to the best products, the Manna Patch and Topical Hydrogel Cream! They have both worked wonders on my lower back pain that I have struggled with since I was 12. Thank you all for what you do! Keep up the great work!

Made the mistake of stopping by here tonight this was around 7:50 p.m.. some dirty looking guy with…read morean Eagle's jersey with a beard on would not sell me two $1.50 pre-rolls because I was short $0.25. Then he proceeded to read me the riot act about not having $3 in change rolled up I told him "did you know in order to be able to roll change you need to spend more money and I obviously am not going to spend more money here because the flower here is ABSOLUTE TRASH!! There's no difference between a $17 eighth and a $35 1/8th. Whatever you decide to smoke when you get back to your vehicle it's all dust and powder!!

Excellent customer service! I was greeted kindly as soon as I walked in by a sweet young lady,…read moreBrooke. She was very helpful, professional, and kind. I will definitely be returning!

I purchased a Wulf Lx Slim dry herb vaporizer. The staff warned me not to put any product in it…read moreuntill I made sure it works because sometimes there's a problem with the Wulf. I should have known better at that point. first of all, why are you carrying and continuing to sell a product that has so many issues you need to warn people. I know your return policy is exchange only, but why would I want another one knowing they are prone to defects. I took it home, charged it for exactly 2 hours and then it would not work, it kept giving me the electric short indicator. I was hoping to just return it, I did not use it, I did not put any product in it. I don't want another one of the prone to fault products. You do not have any other dry herb vaporizers available so I can't get a similar product. I just want a refund. they gave me another one, but now I need to waste time charging it and going back and forth to the store. it took your employees and manager 20 minutes to review / examine it. Your manager wasnt rude but they were terse and short with me. as I tried to talk with them they got a weird fake smile and just pointed at the return policy over and over again without saying anything other than this is the return policy. I asked who the owners were or who ran the company so I could lodge my complaint and they refused to tell me. The manager then walked away. I asked what the manager's name was and the other employees just stood there, looked away and wouldn't say anything. I asked 4 times before I got a name. They said her name was xxxxxx, but the receipt for the exchange says the cashier was xxxx if you guys were not warning people about possible failures or if you had a decent alternative for the same price I would be fine with the exchange. but it's obviously an issue with this product line. I was told that if this one shorts and I haven't used it I could then get a refund. I asked for that in writing and they assured me all the cameras had audio. Which indicates to me that returns are possible. I won't be shopping with you ever again and I will be making a similar Yelp and Google comment relating my experience

I can't say enough good about these guys. From the time of my first visit I felt like family. Brent…read moreJess and Joe are such great people with a stack of knowledge between the three of them it makes for the perfect combination of salesmanship and quality product. Although they only have a dozen or so in house strains in rotation, as a result you can count on high a top tier product with a consistency that no others I am aware of can hold a candle to. At 25 dollars an eighth their price to quality ratio probably cant be beat. Definitely check these guys out grab a slice of chem dog D and take a hike through the beautiful western Maine mountains or have a meal at one of bethels many great restaurants.

When the local business chamber posted on Facebook about a new glass art / smoke shop in town I…read moreknew I had to check it out. I'm old and uncool enough to only know the function of about 30% of the stuff in the store but all of it is 100% awesome and 100% no-BS actual art. Most of it made by talented local/regional people. This ain't no grungy dive either. The glass pieces can range in price up to $800 bucks. A MFA exhibit in Boston made me a fan of blown glass art a long time ago. The pieces on display and for sale here are pretty amazing if occasionally incomprehensible. My favorite stuff was made by David Colton but the shop showcases a number of different glass artists. The shop also sells smoking accessories including stuff for vaping, oils and concentrates. It's maybe 80% high-end glass pieces and 20% smoke shop. Very interesting mix and a nice owner to boot.

NOT THE WAY CUSTOMER SERVICE SHOULD BE. they didn't honor the credit they gave me the last time i…read morewas here when they charged me for recreational instead of medical. They would not make it right. Don't trust them

The products in this store are good but the tall blonde lady made me feel very uncomfortable. She…read morewas dismissive, annoyed and very disinterested in the products she was selling. She didn't ask for my membership and she seemed to only be nice to people of the same ethnicity she definitely was the center of my bad experience at this wonderful dispensary I walked in feeling excited from my good experience in the past but left feeling uneasy and bothered as well as the people I brought with me.

Best 100$ ounces around! The indica strains they have are wonderful. The customer service is great…read more I've never been so high off "value" bud before.

‍‍‍‍‍‍‍ Do yourself…read morea favor and AVOID THIS SHOP AT ALL COST!!!!!!‍ Ultra low quality budcompared to what's around.. MORE IMPORTANTLY would NOT be surprised if they had a MOLD ISSUE. Three times in the span of a week in a half I had to go to the hospital for my eye swelling up like a balloon. At first I assumed it was some form of pink eye doctors cleared it wasn't. Went away quickly. Few days later I smoke 207 weed again ANOTHER SWOLLEN EYE started to think maybe it's the 207 weed so bought weed from ol' faithful Medco the last few days everything had been fine. I had 207 weed left from my OZ so I smoked some yesterday wouldn't ya know ANOTHER SWOLLEN EYE.. The rest of this oz is going in the trash and NEVER EVER WILL I SHOP HERE AGAIN BUYERS BEWARE