We've (my S/O & I) been going here for the past 6 months, we both turned to vaping after quitting…read morecigarettes - the Vapor Room said they offer a "customer rewards" system and she promptly signed up the first day she went in. Due to covid, I don't go in with her. Today, she went & asked to use the reward points that an employee the last time we went mentioned she had accumulated, 10 stars, the rude employee she encountered today blew her off at first when she asked to use them and then, after asserting herself, said he "had to check" as if it was the most troublesome thing he'd ever been asked to do; he then told her that she didn't have enough stars and stated "I don't know what you want me to do" - I dunno, maybe honor your stores policy and reward points? Her card is directly linked with her rewards number, I'm quite confused how this all transpired, and she's used her debit/credit card on every transaction - which is super easy to look up (like we just did) and I'd love to see this review get refuted. I know this falls under consumer rights laws that protect Maine consumers and the AG monitors such. Also; they mark up prices to almost (if not more than) double to triple the amounts on some products they offer, she has been buying her coils and vape devices there (out of convenience) up until today, I swiftly started ordering all my non-liquid stuff via the internet a long time ago once I saw they were charging $60 for my $24 SMOK Novo 3. She continued out of convenience. Unfortunate. All this over asking for a $40 discount she is completely entitled to. It's just so rude, and she works so hard for her money and was so excited to save some today after months of patronage and allowing herself to be ripped off. Small things like this are really bad for your business in the age of digital reviews. I'm just glad I'm fairly familiarized with business law, specifically Maine state consumer rights law. While it may not help us since we no longer will support this business, it may help others - it will be good to see businesses held accountable for falsifying "reward" based programs to incentivize customers. We double checked her bank info before I posted this to ensure a fair review as to whether or not such a rating was warranted. Consumer rights matter!

Best service and value for what you're getting for vapes in Southern Maine will be coming back soonread more

Fantastic selection of glass and other necessities at cheap prices. Friendly service. Great…read morelocation.

I had been patronizing this place since it opened. Last week I bought a broken vape battery from…read morethem (light came on but no heat). The manager was very rude just repeating that "there's nothing we can do," and "it's store policy." I asked to see the owner who I had a good relationship with and she refused saying he was too busy. So, apparently it's their policy to rip off their customers by selling them faulty/broken products and then refusing to exchange them or make it right. I will never be back, and I used to be a regular costumer. They've lost $1000s of dollars of revenue because they refused to exchange a $15 vape battery. Do better.

Excessive cracks in multiple pieces, employee was vaping into customers faces, attempted to…read morepurchase a vape but all of them had defects ranging from having zero liquid, constantly ripping, somehow dead batteries, and one of them had the top mouth-piece completely removed, which led me to believe the employees are putting their mouths on the products.

From the owner: Smokers Haven offers the best selection you'll find in Maine. We carry a massive variety of premium…read moreproducts at prices that actually make sense for your budget. We know your time is valuable. Our shop focuses on a fast, professional experience so you can get what you need without the long waits or hassle. Stop in and see why we're the top choice for Maine locals.

Dear elite industries, I wanted to let you know that the new…read morerecycler piece made its way to the house in one piece the amazing selection that you have while maintaining a classy atmosphere is really something that I enjoy coming into. Being someone who is such a stickler and liking things that are rare to find I betrothed you a task to find the products and you came back and succeeded with it to things that I needed that we didn't know was one of the brands that I recently got it's amazing exactly what I wanted an asked for and the recycler that I'm going to post a picture of is just amazing and the turtle birthday piece was so well receptive. Thank you so much for making this a successful birthday for people that use cannabis your company is making a difference in peoples lives, and I wanted to make sure that you were noticed. I am so glad to be your first review. I also walked in tonight not only getting what I asked for. I also got some cool stickers and other merchandise that was to die for I wanted to thank you for an amazing shopping experience and if anyone else is looking for a trustworthy shop I would definitely give you the label of trustworthy and reliable look. I came up with another one anyway, it would be your mistake not to go to the shop if you were trying to quit smoking.

Nice little shop. Has a decent selection of mods, tanks and their juice selection is getting…read morebetter. Not much for rdas if that is what you are looking for. Staff is very friendly and somewhat knowledgeable.

Generally speaking this store is a good place to stop for better prices than other places. They…read morehave a good variety of smoking accessories such as cigarette holders for those that roll their own, pipes for tobacco & glass pipes, e-cigarettes, vape pens, tubes, cigarette rollers (hand & electric), a few snacks, drinks & gum etc. However, I went in one day to purchase an e-cigarette for my elderly neighbor. I explained exactly what I needed. Well, it turned out that what he sold me wasn't at all what I had asked for and after 3 uses it stoped working. So, I went to return it but I was told they couldn't take it back b/c I'd lost the receipt. Even though he knew I'd bought it from him just a few days prior. He wouldn't even exchange it for one that would work never mind one that was what I'd originally asked for. This is just the bad customer service this place usually offers. I've only kept shopping there b/c it's local and their prices are better but after my last visit I'm absolutely done and will never return. The main reason I will not return is because this location has an employee that is a total jerk. He really needs to either be fired or sent to training. He is RUDE and lacks proper manners for serving the public. He has zero personality & always makes me feel uncomfortable. It's like he hates having to wait on people. The store recently changed their hours but didn't bother to tell shoppers by posting a notice or telling them when they went in to shop. Although most people know stores are closing earlier due to the COVID-19 virus some aren't and the ones that are changing their hours have let people know via email, text, by posting a note on their door, or by letting people know when they cash out. So, my roommate shows up the day after he'd just been there to shop at about 6:40 & this guy didn't bother to tell him the next day they'd be closing at 6 and not 7pm. My friend arrives at 6:03 and the guy is just standing there staring at my friend. He shows the guy that he has the exact change for the cigars he wanted but the cashier just smirked at my friend and shook his head no. I get that he was closed but a decent human being would have come to the door, apologized for not letting him know the day before that hours had changed, let my friend get the cigars, take the exact change and IF he'd finished cashing out - put it aside for the next day. But nope! The rude hippy just stood there with his arms crossed, smirking as if he was enjoying the power he had and then turned his back and walked away. Imho, this location is probably losing a lot of business because of this employee! Even before this when I needed tobacco I'd go in and get just what I needed rather than shop around for other items. I don't recommend shopping here if you can avoid it because he is there most of the time. So, from one day to the next my friend had no idea they were closing at 6 and not 7pm.

Absolute trash, everything is dry and stale especially the attitude of the management who run the…read moreplace. They will never get any cigar you request and the ones they have suck but the worst part about this location is interacting with the people who run the store the guy who works there is pretty nice but the woman who runs the place is insufferably horrible, and makes it impossible and pointless to stop in.

Excellent vape shop. I have been vaping for many years and I am happy with this store. I have…read morealways had great service and I have no complaints. I drive out of my way to go here passing some other shops along the way. Definitely recommend.

From the owner: Find vape pens, mods, vape juice and locally-made glass pipes at Primo Glass. We'll be happy to…read moreassist you with any questions at our Brunswick, ME shop.