Doggie day care, buyer beware! The play yard has pea gravel mixed with sand and if you have a high…read moreenergy dog I'd recommend another place. Our dog was inadequately supervised during outdoor play for two days leading to what THEY euphemistically call "pebble paw". The fact that they have a name for it tells me it's not the first time they've seen it happen. His foot pads were so abraded and painful he could barely walk. Never going back.

Dr Dee and her staff were amazing and very compassionate in diagnosing and helping our chihuahua…read more Definitely will be back.

No long wait, friendly and efficient. Answered all questions and gave suggestions. Provided me…read more written notes.

I'm not sure what the doctor's name was but I took my dog in for a health certificate and…read morevaccinations on Jan 17, 2026. The vet brutally STABBED my dog with the first shot! She was already scared but now she is terrified of going to the vet. He tortured my dog for no reason. I'm glad I don't live in Alaska anymore. Mt McKinley has really gone downhill since Dr. Flame left.

We have spent THOUSANDS of dollars at this clinic for the care of our 12-yr-old Yorkie. We finally…read morehad to put him to sleep. When my wife called, the receptionists told her that we had been "fired from their services" because we had patronized another vet clinic in town once. Did I forget how business works since I received my business management degree a few years back? I guess this company makes too much $$$, so they don't need mine.

I brought my dog Copper (Havaneser) in today for grooming and asked if they could cut the fear…read moreshort. we are still shocked, our dog is naked, every hair is off, every single one incl. eye brows, nose and beard hair... when I asked what happened , the groomer Sarah told me that his undercoat was tangled up on some places and she thought this was a good idea, am speechless

Dr. Dowler has been extremely knowlegeable and sensitive to both my concerns and the comfort of my…read morepets. She is curtious, friendly, patient, and understanding. Having this service has saved me the necessity of upsetting my pets with a trip to the vets office and is much more comfortable and peaceful for them here at home. When it is necessary to travel for surgery or extinsive work, she has been there herself to take care of them and she keeps me informed as to their progress. I highly recommend this service to anyone who has a pet. Oh, and because she comes to my home, my costs are greatly reduced also.

They went out of their way to help us when our new puppy contracted Parvo, we were on a practically…read morenonexistent budget and they coached me in the hows and what's to do, so we could care for our puppy at home and not incur a huge bill we couldn't afford. They also gave me feedback when I would call and update them on his condition. Absolutely outstanding people! With some sleepless nights and round the clock home care, our Loki pulled through. I'm forever grateful for their support and kindness. Scott McMillan.

I do not like this vets office. I've heard great things about the one in North Pole and will be…read moreswitching to that one. This vets office has very rude staff. Even when you go to schedule an appointment they are very rude to you. Then when you see the vet and are trying to convey to them what's going on with your pet, they roll their eyes at you. Very rude staff who tries to upsell you the whole time you are there. They push allergy medications, I ask how much, they never told me just added it to my bill and gave it to me. Tried to sell me like a $200 leg wrap vs the $10 cone. I'm already paying $70 for you to listen to their heartbeat. I don't want to spend anymore on unnecessary items.

Dr.Olsen is the most caring and considerate Vet. I have ever seen…read more She treats the animal as if it was hers. We have to go 225 miles one way to get to her but the end result is worth anyamount of travel we have to do.

I brought my pitbull in there this morning and asked for some help cuz my dog has really bad aural…read morehematoma raven told me to do it at home thing because she didn't have any openings and told me to use a sewing needle to open my dog's ear to let it drain. While I appreciate not having an opening, we were willing to wait and she wouldn't oblige to this, and this situation has put my dog's ear in a bad situation. The amount of things that could go wrong from using a needle at home? Bascteria, infections, ruptures. Could've been horrible. Bad vet, obviously doesn't care about the animals. Also we left multiple voicemails and she never got back to us.

I had a senior chihuahua that had taken a turn for the worst and I called them the day of a snow…read morestorm, I had to leave a message but they returned the call within an hour and when I explained the situation and that it was time to put her down they got me right in and explained everything. It went just as explained and they were very sympathetic. I have been very happy with the care I have received there prior to this too.

I've used them for my horses, and they are WONDERFUL. They do farm calls, are always responsive…read moreand they KNOW their stuff!!!

We've loved Golden Heart for almost two decades! Great…read moreplace, caring and affordable. First choice when choosing a vet in Fairbanks

have been a loyal, long-term client at Golden Heart Veterinary Services for quite some time, but my…read moreexperience today was incredibly disappointing.I had a 1:00 PM appointment for my animals to get health certificates, rabies shots, and microchips before our big move out of Alaska this coming Monday. I mistakenly thought the appointment was at 1:30 PM, so I arrived 20 minutes late. I completely own that mistake. However, what happened next was a total lack of empathy and customer service.When I walked in, the parking lot and waiting room were completely empty. Despite the empty clinic, they refused to see me unless I came back hours later, which I couldn't do with my strict travel deadline. I sat in my car upset for 30 minutes before leaving, and not a single other client ever pulled into the parking lot. As a regular customer in a high-stress situation, I expected at least some willingness to squeeze me in or let me wait. They were completely rigid and perfectly fine letting a long-term customer walk out the door.Honestly, it turned out to be a blessing in disguise. I went straight to Animal House Veterinary Clinic, where the staff actually understood the urgency of my travel plans. They got me right in and charged me almost HALF of what Golden Heart was going to charge me.If you are looking for a vet clinic in Fairbanks that values customer loyalty, shows empathy in a pinch, and offers fair pricing, skip Golden Heart and head over to Animal House instead.

We just got our female cat she was 7 months old, so we took her here for her physical, shots and…read moregot her spade. Everyone was very good with our cat and took excellent care of her, so we were happy.We would happily return anytime as needed. Our only problem is Chena Veternarian clinic moved out of their bldg and we have no clue where to find them. Anyone know?

The polite, helpful staff was able to get my dog in for an emergency. Within a few hours they had…read morecompleted a full spectrum of tests and diagnosed him, and sent us home with appropriate medicine and aftercare instructions, as well as being flexible with our account. Especially considering the Covid-19 situation is in full swing, they went above and beyond to help. They are our new clinic, and the best vet care we have received locally. Thanks so much Chena Vet Clinic!