the service was exceptional no long wait.. perfect tires and great customer service. clean…read moreatmosphere

From the owner: we are your local 24 hour tire shop in mobile tire service if offer aw tire services you need we…read morefix crack and bent rims as well same day service

After a referral, I scheduled an appointment via their web site. The place was packed even with an…read moreappointment. I had two to three people in front of me. (The line was worse later.) The team member examined the tire and suspected a puncture. The waiting room had a refrigerator with bottled water, so I helped myself. Seats lined the main area, and I never observed anyone having to stand. A bathroom is present. I was surprised to hear my name called by a technician versus an associate. I was sent on my way with a patched tire at no charge. I will definitely consider having Discount Tire replace the tires in the fall.

I called to see if they serviced trailers with tires. I had spoken to a very nice gentleman named…read moreAdam a couple of weeks ago and gave him all of the information on the tires for my trailer. He told me they had the size I needed in stock and quoted me a price and informed me that I could bring my trailer in anytime. I had 2 fairs to do and after unloading my trailer I decided to make an online appointment for 3:15. I arrived at 2:00 so that I could be there. Parking is limited so just beware there is parking on the street which is definitely where I parked. Jeffery was the associate that helped me. After looking at my tires he informed me that they didn't have the ones i had on in stock and would have to order them. I didn't want to have to come back so I asked if there were any other tires that would be a good fit as well as in my price range. He did go and look it up and found tires that he said would 99% be a good match. I paid for my tires (they give military discount with ID) and Jeffery said I will get a text message when they are finished. As u took a seat, the people started coming in. Glad I came early because there was a line out the door at 2:50pm. The associates were great. They acknowledged the customers coming in, waited on the ones at the counter, picked up the tickets to check customers out, answered the phones, pulled vehicles in and out of the bays and ended the transactions. That's not counting the ones working on the vehicles. They take appointments and walk-ins. They have plenty of open space seating inside and nice clean bathrooms. My recommendation is to schedule online, come in early, bring a snack, something to do or read and enjoy the comfortable seats. They had my trailer in the side of the building where they were working on tires for a truck as well. My invoice was emailed to me. 3:24 my trailer was ready and I was on the road with 2 brand new tires! Thanks again Jeffery for your help!

if you are ever in the Memphis area in need of a great tire shop this is it! Everywhere else…read morecharged significantly more, when I called the first time they took down my number and called me back within 10 mins with a solid game plan including the time frame it would take to resolve my issue which was a tire that is not very common due to the age of the vehicle and tire size. Highly recommend! don't waste your time anywhere else. Excellent service!

Arrived for an AM appointment to mount/balance 4 tires and get a wheel alignment - checked in and…read moresat down in pleasant waiting room - car was in a bay almost immediately and was out the door in less than 90 minutes for all - very friendly folks and all the work was perfect with tires balanced and alignment straight - fair price - highly recommended!

Helped me twice with ac Freon issues. They were great. Affordable service. Nice peopleread more

Steve's Tire and Auto recently provided an alignment for my car subcontracted by Caliber Collision…read more Unfortunately, two days after receiving my "aligned" and "ready" vehicle, I nearly had a blowout on the freeway due to faulty service. My friends noticed a flapping sound underneath the car because a piece had not been secured. The Firestone shop in Jackson found my tires were not aligned and were wearing so severely because of this they could have exploded on Interstate 40. I had to pay for a full realignment and two new tires in Jackson, to the tune of $900+. I had only had these tires for 18 months, installed in 2024 at Costco. I have not received any reimbursement from Caliber or from Steve's after this faulty work could have cost my friends and I our lives.

Before winter storm Fern. We needed to get 4 new tires. Taylor and Scott were fabulous in getting…read moreour new tires at a reasonable price. We did make an appointment for same day service. We got our new tires within an hour! Very happy and will definitely be using this discount tire from now on! Thank you!

The customer service was horrible. I bought a brand new set of four tires and now my low air…read morepressure sensor will not go off. My sensor has always worked until the very day. I had them replace my old tires now they're trying to charge me to fix my sensors.

I didn't catch the name of the guy who helped me, but he was working the front desk on Saturday…read moremorning, April 17 2021 and had both arms covered with tattoo sleeves. I wanted to leave this review because this guy saved my ass. I went to sleep early on Friday to go to Steve's Auto down the street because Steve's Auto told me to come in at 8am when I called ahead. I showed up at Steve's, and they told me they were too busy and to go somewhere else. So somewhere else I went. I'm new in town so don't know any places to get my car fixed, and Steve's was my only option that I researched. I went to Goodyear after dealing with that rude front desk guy at Steve's, and found the Goodyear rep at the front desk like a mechanical Jesus. He was so damn nice and accommodating. Within 10 minutes of walking in, he knew immediately what the issue was. He walked out with me to my car, did his thing under the hood, and viola..no more check engine light. Best part about it is that I didn't even spend a dime. I wish I caught this guys name, but Goodyear if you're reading this, find out who he is and give him a bonus. Dude deserves it. I will be coming here from now on with any repairs I need.

Turns out my husband told me to just go on and get a full set of 4 tires. Guess who I'm not buying…read morethem from??? Yep, went to Firestone. Will never forget that horrible experience at Goodyear. Goodyear , right, what year are they good?

Requested a repair today 28 June from Mr. Mobile Repair and the mechanic responded in a reasonable…read moreamount of time. He was knowledgable and fixed my problem efficiently. I will definitely use him again for future needs

I was involved in a minor car accident in Memphis while traveling from South Carolina. Since it was…read moreSunday, every tire shop and mechanic I called was closed. I needed to get back on the road to South Carolina the next morning, so I was extremely stressed. I contacted Brothers Mobile Tire Service & Tire Shop, and they were very helpful by giving me Mr. Robert's phone number. When I called him, he told me to come straight to his location. As soon as I arrived, he quickly diagnosed the issue and immediately started calling around to find the necessary part. What truly meant the most was the kindness shown by his family. They personally drove my family and me back to our hotel while the car was being repaired. This was a huge blessing because we had a family of five and Uber could only accommodate four passengers. At first, I thought the car wouldn't be ready until the next morning, but Mr. Robert called me shortly after and said he already had the part removed and would have the car ready that same night. Less than three hours later, he was on his way to deliver my vehicle back to me. When I got in the car, it drove like new again. Mr. Robert was truly a blessing to my family. He worked faster than any shop I've ever dealt with and went above and beyond to help us in a stressful situation. If you need any vehicle services in the area, Mr. Robert is definitely the person to call for fast, reliable, and excellent service.

Wonderful customer service! They got me in the same day and did not price gouge. Thanks for that!read more

Unprofessional with a dash of Twilight Zone at Firestone Poplar and Highland…read more Another Firestone location couldn't reattach my tire sensor after fixing a leak. A tool was locked inside a toolbox and the key was with someone who had left for the day. That was okay. Mistakes happen. They apologized, handed me my tire pressure sensor in a Firestone bag and asked me to come back so they could reattach it. I was traveling so I made an appt. and went to the Firestone at Poplar & Highland to have my sensor reattached. During the hour or so wait, I watched my sales manager and perhaps the store manager soothe a mildly irate customer by giving him a free oil change. To reattach my sensor, I was charged over $40. When I said it didn't make sense, the charge was reduced to $20. I said that it still didn't make sense. Why am I paying - it was Firestone's mistake. The service manager very politely explained that he had not had an opportunity to call the other branch to verify my story. I immediately volunteered to call. He ignored me and explained WALMART'S return policy. Yes, Walmart's product return policy. I couldn't see the face his associate who was 4feet away and silent. I wondered if the customers behind me were listening. Minutes earlier, this same service manager gave a customer a complimentary oil change to resolve a service concern. I was required to pay to resolve one. Why do customers with service concerns receive such different treatment? Was it my long blonde hair? Was it because I am "nice"? Or maybe he didn't like my dress or flowery umbrella. Help me, a former national director at a national service company, understand. I'm knowledgeable about how corporate brand continuity and customer service are supposed to operate. There are standards for pricing, standards for service, and standards for doing the right thing. I paid the $21.95 to the sales manager to whom I'd given a $5 tip the week prior for checking my tire pressure. And left. I left... with disappointment, anger, an explanation of Walmart's return policy and questions.