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    Agape Lab Express

    5.0 (1 review)
    Closed • 8:00 am - 4:00 pm
    Updated 3 weeks ago

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    2 months ago

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    Quest Diagnostics

    Quest Diagnostics

    1.2(5 reviews)
    4.2 mi•Lake Terrace

    This was not a good experience at this location. First of all, Quest seemed to have gotten rid of…read morefront desk staff so check in is mobile. We had scheduled an appointment so OK no big deal for us. However, this means there is no one to answer questions or to check the system for your DR's orders. Second, the technician was rude. She is also overworked having to act as front desk person and lab work tech. She said she couldn't find our bloodwork order, she wouldn't call or let us call our DR, wouldn't let us show her the order (on our phone), and we couldn't send her to an email address or printer while we were there. I repeated this information back to her twice and she confirmed she could not help us. We left and went to the Metairie location. Again no front desk staff. However the technician there did find our DR order right away. I also called Quest where their prerecorded message states they will contact your DR during their office hours if they cannot find your order. The tech in Metairie had to look up our order, check our insurance, process payment, and draw the blood. This is too much! Bring back customer service. You need a front desk person! Techs should just do tech work! Do better!

    I don't know what happened to this location but the current staff are nothing like the staff from…read moreroughly 3 yeas ago. There were majority elderly patients in the waiting room who were not comfortable using the check-in kiosk. My mother and another person stepped in to help them. I'm sure there are camera's in the back to view the waiting room, however no one ever came out to assist. It was not a bright idea to have a kiosk as the only means of checking in. Once they started calling patients to the back, they spoke very low and were short, not courteous or patient whatsoever. It's nice to have a close location to my home but it's worth the drive to another location for better service.

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    Agape Lab Express - laboratorytesting - Updated September 2026

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