I couldn't be happier with the job Agawam Pack and Ship did sending a Bose sound system to my home. They padded and packed that thing so that it would have survived a nuclear attack. (Slight exaggeration). I didn't have the original packaging, so they wrapped it in 3 layers of bubble wrap, built a box around that and wrapped THAT in several more layers of bubble wrap liberally securing it with about three rolls of packing tape per layer, (Another slight exaggeration). It did take me about 15 minutes to get it unpacked and it was in perfect condition. this was a legacy from my sister who passed away so it was a lot more important to me than just a sound system and I was very grateful they did such a great job. Given all the work, supplies, and the high cost of shipping anything, I thought their prices were very reasonable as well. Highly recommend! read more

A hidden jem! So extremely helpful and reasonable pricing for packing. Very friendly and helpful read more

Great shipping experience with AGAWAM Pack and Ship. Really appreciate the personal attention to my shipping of Native American pottery. All arrived in a timely manner and in perfect condition. Thanks again. read more

I had a wonderful shipping experience with Agawam Pack and Ship! I felt extremely confident with sending my timely business documents to my international destination. Besides being highly competent they went above and beyond to ensure I fully understood everything regarding my parcel. I will certainly do business with them again and I would highly recommend them for all of your shipping needs!! read more

This has been my experience with Agawam Pack and Ship. From the first time I started coming here, I noticed that one of the guys seemed reluctant to give a receipt. He'd always say, "You know, your receipt is the email you received when you created this label." I've always had to ignore him and get a receipt. The receipt they provide is a receipt that they've received and scanned the item - it gives you the date, time, and location of the scan on the receipt. Without this, if you drop-off a package and it goes missing, they can claim they didn't scan it. I know this because I have a package that has gone missing and the first thing he asked me for was my receipt because, in his words, "it proves I've scanned it." When I came in today to inquire about a package that isn't showing it was scanned by them, even though I was giving a receipt, he immediately became defensive and dismissive. He didn't ask me any questions, brushed me off, and told me to call FedEx. The other guy who was there with him was much kinder and asked me for the tracking number. Once he pulled up the tracking number he says, "It's not even showing as scanned. Where's your receipt?" Of course, I didn't bring my receipt and I told them I've had to come back with it. The entire time the kinder guy is looking up my tracking number, the other guy was dismissing my concerns because I used "FedEx SmartPost," and in his words, "Was the slowest and that the tracking number wasn't purchased through them and that they don't know what to say." I was trying my hardest not to get annoyed, but it was impossible with the other guy continuing to make dismissive comments in the background. I asked him, "So if I drop-off a package here, and receive a receipt, and it doesn't show as scanned days later, it's not your responsibility?" now they both respond, "Where's your receipt?!" A shouting math ensued. It was incredibly unprofessional. To be fair, at the end of this exchange I'd had enough of the dismissive badgering of the other guy. The point I want to get across is this one: this location may be convenient for many but use it as a LAST RESORT. I deliver dozens of packages a month from eBay sales and because I've noticed a delay in tracking updates at this location (this being the longest one), I normally drive to a corporate FedEx/UPS location or the USPS Post Office. I use this location when my schedule is tight and hoped a package would never go missing because I knew it'd be a nightmare here. They prefer you buy your shipping label through them and seem uninterested in your package if it wasn't. There response to missing packages is a MAJOR concern for someone like me conducting e-commerce online. Ultimately, if I can't find my receipt, I'm out $800 from my eBay sale and am likely to receive negative feedback from my buyer which will be detrimental to my business considering I currently have 100% feedback. My only recourse is to hope they have cameras on location and hope that I have the energy to pursue this in small claims court. Seriously though - good luck if you have to use them. read more

I have been using Agawam Pack & Ship for years now. Last couple of years, I have been relying heavily on their service to receive and reship products for my business. With my constant need to be traveling, Alan and Richard have been incredible help, in keep my shipment move smoothly without a hitch. They are very detailed oriented, and I am very happy with their help and level of service. read more

This place is by far the best shipping location I've ever used. I've lived all over the country in the last 40 years and with all of today's internet functionality, Agawam Pack & Ship is on top of all the technology available to make your shipping needs as simple as possible. Also, when use these guys, you can expect personal, friendly and quick service. Last night I had a late order come in and after packing it, I headed to Pack & Ship arriving after closing. They saw me pull in and came out to my car to get the package. Wow! read more

I was up visiting family and found out at 4:45pm that I needed to get two forms notarized to send back to Florida. I contacted Agawam Pack & Ship and was told the notary was about to leave but he would be willing to wait for me. He assisted with getting my forms printed from an email, then notarized and copied. He also kindly packaged my copies so they wouldn't get damaged. In my opinion the service was awesome! read more

The Best service. I needed copies made and both gentlemen were so kind. It's also a place to return packages and get them . Also if you need a mail P.O. Box it's available. The icing on the cake was the owner's are the Cohens!! Former Mayor Cohen. He Always took calls as a mayor to hear any issues , or if you needed assistance. He was at so many school functions, and Truly Cared! I honestly miss that, a mayor the people voted for , and he showed everyone Respect. It's not the same anymore. Thank You for all your service while Mayor of Agawan! Their father was such a great man, and my dentist from age 5 , until he retired. He was a perfectionist, and kind, and the Best at his profession!!! He's so missed... read more

Very convenient location. The cost for shredding is on the high side, but their location saves a long trip to other shredders.

They will charge you double the price to ship from their store! Save your money and go to the post office!

This is the best pack and ship location I've used ( I've used a few while traveling). The owner is always accommodating and helpful. I highly recommend this place. read more