I LOVE the owner Kristi, she is just so welcoming and sweet! I love the staff! Nikki does my Botox and fillers. The location is convenient and easy to find. The establishment is so beautiful and relaxing! I love all the sales they do, makes feeling pretty easier. read more

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For some unknown reason my original review somehow just vanished?? Makes me wonder where it went so quickly? I'll need to investigate what happened. My experience with this salon was horrible I usually get 50 units of Botox but the girl told me that I should do 72 units for $964 so I figured she knew what she was talking about so I did it. I saw absolutely no improvement so I called & was told to give it 2 1/2 wks to be sure the Botox had amble time to work. I was given an appointment with Nicky because they said she has been there a while & I was happy to be meeting someone with experience. When I went in thinking she was going to do the right thing & fix the issue. After about 15 minutes she took me into a room & she wanted to take a picture. She then began playing with the photo for another 15 minutes & final said that my Botox did its job & showed me the picture that she actually photoshopped! I couldn't believe my eyes because the picture made me look lovely with diminished wrinkles that I had come in with gone that fast!! Like a miracle! Also the photo was in color & I deliberately didn't wear any makeup so she could see it didn't work!! She brings in another girl & now there are 3 of us & she starts saying that I should have some other treatment before getting Botox in the future! WHAT!! I have been getting Botox for years & never ever heard such a thing! This whole experience was a nightmare & to treated me like I was stupid was insulting! So I left & they did nothing to make it right!!! read more

Regardless of false accusations on the owner of this practice I'd like to say the service here has been nothing but phenomenal. Mrs. Tapan was very welcoming . Front staff was kind and knowledgeable on their products . I came here for a little pick me up after having my 6th baby and left there feeling fabulous . I got a hydro facial spa and dermal filler for my marionette lines and Botox for my forehead . let's just say I was anxious at first but when Dr. Tapan walked in and explained everything I was relieved because it was my first time with needles . All in all I highly recommend and will be back soon for my lip filler!!!! please ask all questions and do your research before getting anything done to a solid any heartaches or lawsuit . read more

Ageless Aesthetics MD Medspa - Medical Spas Near Me - Fredericksburg, Virginia

I recently visited ageless aesthetics for a promo they had for facial and Botox . I spent over $700 and was told the Botox was "activate" within 7-10 days. It's been nearly a month and I see no difference. Some of the staff was very standoffish and had terrible customer service. It was as if I was inconveniencing them. Needless to say I feel completely scammed , I believe I was injected with saline and not Botox. This was not my first time receiving this type of treatment, I know the results I was promised was NOT delivered . read more

I've had a hard time looking in the mirror lately as I go through menopause, but every time I have gone to Ageless I walk out feeling more confident, beautiful and happy.. I've been going to Ageless since they opened, I've have the laser hair removal,(game changer with PCOS),countless facials, and other treatments.. Dianne, Wendy, Kristi, NIki and Sher have taken care of my soul, mental state, face and body and I will always be grateful for their expertise, I've trusted my face/body with them as well as my family and friends with their services and can honestly say every time I go and get any services, I am able to look in the mirror and smile back at this aging woman staring back at me solely because of them! Go, I promise, you won't be disappointed! read more

Went in to ask a few questions and was treated like an inconvenience. If the front door reception is any indication of client care, stay clear. read more

Ageless Aesthetics MD Medspa - Medical Spas Near Me - Fredericksburg, Virginia

I was SO excited to get my first micro needling session done. I'd actually SAVED UP for this session as I'm not used to spending this kind of money on MYSELF. I have 2 young children and we're stationed here with no family for help... I spent $350 on my session and tipped $50. I let the aesthetician know I have an allergy to coconut and confirmed that I've never had a history of cold sores... I then signed the paperwork with these 2 facts notated. I laid down- we wiped my face off... let the numbing set for some time and Wendy did my needling. She got great coverage... after the apt I was way redder than I thought I would be. Whatever- beauty is pain. I have had an allergic reaction to coconut before. I know EXACTLY how it feels, hence how I learned I was allergic. My skin broke out in boils, I was itching and burning like no other. I washed my face and reapplied the after care I was given and my skin felt worse. I read the ingredients and discovered a coconut ingredient. I washed my face AGAIN and applied MY OWN sensitive skin lotion. Changed my pillowcase- slept on my back and woke up to more boils on my skin. I called Ageless Ast. to inform them of what was happening to me. They brushed it off telling me it was normal and probably a cold sore outbreak "based on my photos" and offered to prescribe me a steroid... I declined and made an apt to see my dermatologist. The dermatologist confirmed I was having an allergic reaction. He also said the sores on my chin were, in his very professional opinion, STAPH infection. He took swabs to be extra certain and prescribed me an oral and topical antibiotic. The owner of the company called me to gas light me, avoid apologizes and blame me for not putting the allergy in my chart. I was shocked at how bad my face looked and NOW I'm even more shocked at how this situation was "handled"... I am actually heart broken that my FACE is itching and worse off than before I booked at appointment. ZERO STARS. read more

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So I'm at the airport waiting to board a plane to fly to small claims court in Virginia to sue Ageless Aesthetics for the $3,000 I paid for no services rendered. I noticed Ageless responded to my review on Google: Response from the ownera month ago: Thank you Lori for your very insincere and inaccurate review. We debated for several days on responding considering the request for no contact from your harassment however your inability to accept what we can do for you or allow the court to handle this changed our mind. As a business owner (small or corporate) it's unfortunate that owners should be made to feel threatened because of a webpage/review page allows just anyone to post anything they desire to obtain an upper hand "In the customer is always right" , however that saying is not true. Same as your review. Consumers have protection rights but business do as well. You apparently have a lot of time on your hands and your threats to leave negative reviews is not now or was never the issue. It was the numerous calls, emails, 3 am text messages and threatening my staff. Based on your social media activity and the amount of time you have spent harassing our staff solidified that this matter was handled correctly. Your online presence reviewing other business ONLY NEGATIVELY demonstrates that nothing any business can do will make you happy. We're sorry we were unable to make you happy like the other businesses you have spent your time reviewing. We are a very fair business and go above and beyond to ensure we give every client a good experience and again we apologize we were unable to make you happy or satisfy your demands. We sincerely hope you have better experiences in the future with whom ever you do business. Kristi Tappan LME/Owner OF NOTE, the Ms. Tappan refused my refund before I chose to go to court, and before I posted any negative review regarding her refusal of a refund. I've never "threatened" Ms. Tappan with anything other than seeking remedy in court, which is not only my legal right but is also not considered a threat. Indeed, I had a legal obligation to inform Ms. Tappan that I would be pursuing the matter in court, in order to give her notice and an opportunity to resolve the matter (should she choose to do so). Her assumption that I "have a lot of time on my hands" is incorrect, bizarre, and irrelevant. The amount of free time I have or don't have has nothing to do with the matter at hand, and is merely an inflammatory statement. I've left three negative reviews for Ageless Med Spa, one on Yelp and one on Google and one on BBB, all consisting of truthful and factual statements. I did not lower myself to make any personal attacks or assumptions regarding the business or it's owner and/or staff members. I did attempt to leave a third on Facebook, but it was erased. I did leave one voicemail at the business at a late hour (I live in a different time zone), assuming that since it was a business line my call and voicemail would not bother anyone, and that they would simply receive my message when they arrived in the morning. I NEVER threatened or harassed Ms. Tappan or any of her staff. Such allegations are indeed untruthful and defamatory. Ms. Tappan also advises that all of my online reviews are negative, another allegation which is blatantly false and as such, defamatory. In fact, of approximately 14 reviews I have posted on Yelp, 9 are 5 star reviews. Regardless, my reviews of other businesses is irrelevant to the question of whether I am entitled to a refund of the $3,000 I paid to Ageless Med Spa for services which turned out to be medically contraindicated, money paid for services that were never rendered. I am now on a plane traveling more than 1000 miles to appear in small claims court regarding this matter. If I did not believe that I was in the right and that I have ample evidence to support my position, I would not incur the expense of traveling back to Virginia to ask a Judge to hear this case. I WILL be presenting my email and telephone logs in court, as well as copies of all reviews - although the issue before the court is whether the $3,000 I paid to Ageless should be refunded, and not whether I posted a negative review or not. Sincerely, Lori M. read more

always an awesome experience. Jenn NP is the best as well as other staff. Even with the loss of Dr Tappan the spa has maintained its professionalism. we are blessed to have this in Fredericksburg and I recommend them to my peers in medicine from all over the DMV. read more

Kristi, Dianne, and Dr. Tappan have truly changed my life! I have trusted them with so many aspects of my well-being through not just cosmetic procedures such as coolpeels, fractora, dermaplaning, and lip filler; but also my hormonal health with Biote. The staff is always extremely knowledgeable, professional, but most of all compassionate. I feel and look better than I did ten years ago, which is priceless. read more

There is absolutely no reasonable excuse for not having front office staff in an establishment that claims to provide spa services. Blaming the shortage of front office staff for cancelled appts, locked front door during business hours or no one to answer the phone during business hours is unacceptable. I personally felt like they didn't want ME in their establishment. Very dismissive. I won't be back. read more

I have been going here for facial treatments with Wendy for over a year now and my skin has improved 150%. Had a lot of sun damage over the years and is pretty much gone now. She always goes above and beyond to make sure you're comfortable prior to facial/treatments and I always leave feeling refreshed and skin renewed afterwards. Been to a few spas in the past few years here in the area but Ageless Aesthetics definitely gives Top Notch Care to their Clients and Prices are Great! But what really sets this place apart from most is their Staff. Their Entire Team is So Welcoming from the moment you walk in which in turn makes your Appointment So Much More enjoyable. Very Personable and Upbeat! Thanks for the Great care guys! read more

The level of professionalism of the front desk is abhorrent. I have been a long standing customer for some time and I am appalled at the way the "practice manager" talks to people. Not only have I witnessed Sher on the phone with customers slamming the receiver down, hitting the desk out of frustration, rolling her eyes and over talking customers, I have personally been treated the same when I called in. While the other staff are pleasant and helpful, she is a terrible representation and brand for Ageless. I am embarrassed for Ageless and what they've built over the years! To have this be the way customers, paying customers, are treated by the Practice Manager is a complete disgrace! read more

Super happy! The doctor was knowledgeable. I didn't feel over sold and he listened to exactly what I wanted. I was nervous as this was my first time to try Botox and fillers. I wanted to remain natural but freshened up and I feel fabulous already! All prices were explained and what the out come would be. Very friendly staff and a well decorated spa like setting. I felt very comfortable and at ease. Great experience! 10/10 recommend read more

I had an absolutely wonderful experience there. The staff was very friendly and helpful. The Doctor was awesome. They made me feel so welcome and took the time to explain everything and go over things. Definitely recommend them to anyone!!! 5 stars all the way!! read more

Doctor was nice, staff not so much. I went with a friend. This is the most unprofessional experience I have ever been to. Office staff wasn't very friendly, waited OVER 90 MINUTES TOTAL. First of all it Took over 30 min to be taken back. Was numbed and waited another 15 min to speak to the doctor who then leaves even though we told him she was numb. wait another 5-10 min. Ride office staff moves her to some office/break room because another client that came in for a quicker procedure was going to be seen first, WTF?! Waited another 20 minutes and was told she would be seen soon. Here we are over an hour after the initial appointment time, the numbing cream wearing off, and no word from them in over read more

Post treatments really help boost the moral and anything else that may be sagging, lol. Dr.Tappan is skilled & knowledgeable. Bless his heart because he listened and addressed all my concerns. Do yourself a favor, wait no longer and get your free consult. I'm happy with the service provided by Dr. Tappan. Thank You Ageless Aesthetics read more

I love this place! All of the staff is very caring and took the time to talk to me about the services and options available. All of the equipment is has the latest technology and the staff is very good at explaining the procedures and all of the options available for any service. The office is clean and decorated very nice. I felt like I was at a spa. I highly recommend this business. read more

Love everyone and everything about this spa. Always friendly and accommodating. Wendy gives the BEST facials. Jenn and Dr. Tappan are amazing with hormone pellets and injections. read more

I love this spa! Dianne, Kristi and Dr Tappan are all the best. You are never going to make everyone happy, but they sure do try. The set realistic expectations, price fairly, and try to provide alternative options if you are not satisfied. Plus, they are all awesome human beings. Thank you all for always creating a great experience! Take all of my money! Lol read more

Dr. Tappan and his team at Ageless Aesthetics are the BEST of the BEST! this is the most clean, organized and well run medspa I've ever been to! The quality of care you receive from the moment you step through the front door is top notch. The front desk staff is welcoming, kind and very helpful! I have had several appointments here now and I always leave feeling so confident in my own skin with a huge smile on my face! I will never go anywhere else for my aesthetics needs! read more