They had a good selection for my budget and handles all paperwork with DMV which made the process…read moreseamless. I appreciated the good customer service and transparency.

I bought a Honda Accord from here four days later the starter went out. I had to get it towed at my…read moreown cost back to the dealership to have that fixed then maybe 2 to 4 days later all the warning lights came on the check engine, ABS brakes, etc. etc. so I took it back to the shop. They have it for a week and still can't figure out what's wrong first they told me it was the ABS module now they're telling me it's a sensor that's messing everything up and on top of that before I took it back. I got an oil change in my mechanic who I've been going to years told me there's also an oil leak. they act like I shouldn't have attitude or be a little edgy after giving them $3000 and haven't got three consecutive weeks of driving out of this car. They was all happy go lucky to take my money and it's a problem to fix the disaster that they do research and bring a mechanic is my best advice I can give other than just find another place. There's three right next-door you can go to. This post probably is not going to help me out much with them, but at this point I just probably want my money back. I'll figure out how to get to and from work until I get a different vehicle. Customer service is horrible here if you have any issues with your car.

Dave at New Castle Motors was amazing. He got me in a car the same day I walked in for my…read moreappointment. Allison was great as well. She was very responsive via email and walked me through exactly what paperwork was needed to get me approved and into a car.

WORST CAR BUYING EXPERIENCE EVER!!!!!!!!!!!! DO NOT CHANCE GETTING A CAR FROM THESE SCAM…read moreARTISTS!!!!!!!!!!!!!! I bough my 2015 Ford Explorer 3 months ago from Larry. Who by the way has crap customer service and thinks that its okay to raise his voice at his customers. So me and my husband bought the car and told him we needed to get it registered in MD where we live. He said that they would be able to do that with no problem. They give us a 3 month temp tag which I though was weird but they said was normal in DE. So I double checked and asked him they where going to mail us our permanent tags or would we have to come pick them up and Larry was very clear that he would mail them to us. Then when our 3 month temp tag expires we call them and speak with Larry and he says that he never said he would mail our tags to us and that we had to take the car to get a MD state inspection. Fast forward we go get the inspection done the next day and the car fails inspection for multiple reasons. The back tires both need to be replaced as one had whole plug to close to the tire wall to be a good fix and the other tire had cracks that stretched all the way to the tire wall. The driver-side outer tie rod had excessive movement and inner tie rod boot is damaged with the clamp lodged inside the pinion. Both mufflers have rot holes in them and its leaking break fluid. Now there where other things wrong like the battery was bad, rear axel seals have been leaking for a while. So I call Larry and I'm pissed. He says well your cars out of warranty there's nothing I can do about it. So now I'm paying out of pocket $3400 just to get the car to pass a state inspection and I'll be having our military lawyers take them to court. This is was just crazy. Larry and the rest of the store knew what kind of shape the car was in and sold it anyway. THE WORST KIND OF PEOPLE. WILL NEVER BUY FROM THEM AGAIN!!!!!!!!!!! DONT WASTE YOUR MONEY!!!!

sherry and Luke were 100% AMAZING !! My sister and I went to 14 dealerships looking everywhere for…read morehelp for me i had a certain amount in CASH and every dealership looked at me like i was dumb for only having 9grand. As a low-income family 9 grand is alot more than others and Sherry worked w me and helped me obtain the best choice for my family. I enjoyed the honesty of Judge Auto we are buying a truck in 3 weeks from them again

Even though I couldnt decide, I was treated with so much care and attention to my wants and needs…read more Luke was my salesman and he is very helpful, and patient. This Dealership will see me again for my business for sure.

Best customer service experience I've ever had, anywhere. I wish more businesses and dealerships…read morewere like these guys. I can't say enough about how this dealership really took care of me, truly they are the BEST EVER! I had a really hard time finding a used Honda Ridgeline but they had the perfect one here. Dennis, the salesman I talked to on the phone, was one of the nicest guys I've ever met. Very friendly, we were even chatting sports and all sorts of things not just business so I appreciate him taking the time to get to know me a little. One thing they did that made them the best is follow up! I had trouble with other dealers not caring to call me back, but the guys at Royce called me back when they said they would and I appreciate that. The price was good on the vehicle too, I felt like I was getting a good deal. Another thing I really liked was they have the carfax report available for all their vehicles for free on their website, so I could see the service history of the vehicle I was buying. I also appreciated that the vehicle I bought was serviced, prior to purchasing. I feel like they did me a huge solid by taking the vehicle off the lot to hold it for me while I got final approval from my credit union because I really wanted this vehicle. They spent a lot of time with me and it shows they care. I wasn't just another sale. I can't thank them enough, they went above and beyond. Again, best customer service experience I've ever had, anywhere!

I thought about switching back to Price Toyota for my service but, David Ferguson service was…read moreexcellent. Appreciate how helpful he was and his attention to detail. I plan sticking it out with Newark Toyota.

I contacted Newark Toyota and asked if I need any service since my toyota was 7 months old and less…read morethen 1 thousand miles. they said I needed tire rotation so I scheduled an appointment. I explained to the service writer what their service department said. the servicer writer said I did not need a tire rotation and they are too busy and told me to drive slow when I leave

will never trust them again with my carI took my LR3 to see if they can fix it. it had electrical…read moreissues and also needed some work . The owner told me all that he needed to get done and said it's going to cos 8000$ but after that this car it's going to run for another 2 years.and most importantly he said it will pass the inspection! And he will give me the tag he even charged me for the inspection which he never gave it back! i was just separated and couldn't afford buying a new car and trust them so asked him to fix my car. I left my car there for couple of months in the mean time he called and asked for another $1000, and when he said its ready I went to pick it up, i admit it was my own fault, everyone always said you being a woman, the mechanic will take advantage and charge you more but I didn't believe them, I trusted them. Long story short he made me pay him the balance ($8000) and before even trying my car he took the money order and gave me the key. as i started to drive i wanted to ask him about the inspection and as i parked my car and pulled the break all of a sudden break made a sound and did not go back down he was supposed to fix the ac but he didn't He heard the noise and said bring your car back ill fix it i asked about the ac and inspection he said ill get it done when you bring it back i took my car back and left it there for another week he asked for another $5000 to get the ac fixed, fix the break and inspection and some new problems that my car needed to pass the inspection . Long story short he was not honest with me and to this day m car st doesn't work and I can't sell it as well I AM SORRY I TRUSTED HIM!!!!!!!!!! Just wanted to let all you ladies to know not to trust him all he wants to do is to rip you off exactly what he did with meI don't have a car but I am paying for the loan i took to pay him to "fix" my car

I currently drive a 2010 Range Rover HSE LUX and it's like new. No one but Palita's Automotive…read morewill ever work on my car. They are better than exceptional at what they do. Even the actual Land Rover dealership cannot compare to Palita's Automotive. My Range Rover is currently 14 years old and runs like it's brand new and it is because of Palita's. Pricing for repairs is reasonable and the work is excellent. Thank you to everyone at Palita's you do good work and it's been noticed and shared.

Do not deal with these people when it comes to service, no experienced techs, do everything to your…read morevehicle except what you take it for, charge you for services not even wanted nor approved by customer, over charging.. just an all in all bad experience

Car was taken here a few months ago as they service ford cars, yet they couldn't get the service…read moredone right the first time. Service was for the ignition cylinder, key & spare key wouldn't turn after inserted into the ignition cylinder. Simple fix, ignition cylinder needed to be setup and replaced. I considered doing this on my own but the cost of extra tools did not make it reasonable. Took it to Susquehanna Ford, told them exactly what was happening, they came to the same conclusion. Great! Or so I thought... got my car back after service, drove home and then the next day the same exact issue occurred. Luckily they setup the cylinder just decently enough to start the car after inserting/reinserting key 10+ tries. So, I drove it back and they did it right the 2nd time. I expect service to be done right the first time, especially when it is such an easy replacement and you specifically service ford cars. I did not mention having to uber from/to Susquehanna Ford for this service, which is on me for having nobody to help but they do not take this into consideration when servicing your car. Disappointing service and will avoid them in the future if possible.

overpriced and not fixed correctly Car sat in lot for 3…read moreweeks before working on it. Ended up not trusting them.

I took my 2022 Toyota Sienna to Elliott's for inspection and and oil change. They were extremely…read morekind and went out of their way to help me as I have trouble getting around. They let me go in and out through the shop because it was to difficult to manage using the front entrance. Besides doing a great job on my car, they made this senior citizen felt like they mattered. I will continue to take my vehicle to them. The quality and value of their work were top notch also!