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New Castle Motors

3.7 (9 reviews)
Closed • Closed
Updated 2 months ago

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Love my new ride and top notch service!

Very satisfied customer! I was approved and in my new car in a matter of days. These guys all went above and beyond to make sure I was in the car I wanted with exceptional customer service. I've had my car almost two weeks now and its still purring like a kitten. The bonus was the warranty and knowing if anything happens I'm protected! Don't waste your time going any where else.

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3 months ago

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1 year ago

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11 months ago

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1 year ago

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3 years ago

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4 years ago

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3 years ago

great customer service....very people friendly ....guys work there hardest to try to accommodate your needs .

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11 years ago

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7 years ago

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Carman Ford

Carman Ford

2.0
(50 reviews)

I've been a loyal Ford customer for five years with my Ford Fusion Hybrid and have been working…read morewith Carman Ford for the past year and a half. Unfortunately, I can no longer trust them for anything beyond basic services like oil changes. In October, I brought my car in for a concerning sound coming from the dashboard. Since they were too busy to perform a full diagnostic, the technician only did a minor check. Fast forward one month, my car overheated while driving on the highway. I took it back to Carman Ford, and they claimed to have run a full diagnostic. They told me I needed to replace the thermostat cap and possibly the water pump, with a repair cost of $1,100. Two days after picking my car up, the check engine light came back on. I had to return it to the dealership, and this time they told me I needed a full engine replacement for $10,000, citing a common Ford manufacturing issue. So, the $1,100 I spent on the initial repair was completely pointless, as the car wasn't fixed at all. I towed my vehicle to a mechanic with over 30 years of experience who completed the repair and stated the $1,100 spent with Carman Ford was pointless as the entire engine had to be removed regardless (which included the piece they "fixed") I'm extremely disappointed with the lack of professionalism and competence. I will not be returning to Carman Ford for any major repairs and highly recommend seeking service elsewhere if you value your time and money.

Upon hearing a noise while braking after the brakes were fixed, they expedited for me an earlier…read moreappointment and diagnosed my car without charge. That perhaps just might be what they're supposed to do, but I felt that they were thorough and showed genuine care and concern. Another key reason for my rating is due to our shuttle driver, Russ. He is not only a pleasant and engaging person but he seems very socially keen as he was able to interact with several different people just like he had things in common with all of them. Haha I wonder if I want my car to have an issue just so I can drop it off and shoot the breeze with Russ as he takes me to and from work. In all seriousness aside from perhaps high prices, which at least to me didn't seem out of the ordinary for a dealership, I feel their service and professionalism has been very good. I know others based on the reviews have not had that experience and certainly not undermining them. I'm just happy that at least for me my experience with this dealership has been a pleasant one.

New Castle Motors - car_dealers - Updated July 2026

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