I went in to do an Amazon and TikTok return Heather assisted…read moreme with my transaction, she caught that I was on the phone with Amazon customer service and kindly offered that I could step aside to take care of my call while she helped the next client then come back in. Additionally, a returned item was customer packaged, but what Amazon doesn't make clear when it says original packaging. It doesn't just mean the manufactured box but also the big box that it came in with other items. Instead of turning me away, she nicely explained that to me, but said she can help me out that this time. I really appreciated that.

When a problem comes along You must ship it…read moreBefore the cream sits out too long You must ship it When something's going wrong You must ship it... This place makes it easy to ship it. Easy pease. 5/5 Service Had to make a Quick stop to return an Amazon package. They also have a kiosk on the side for Amazon returns (Didn't use it this time). No line just walk in and out. 4/5 Parking Located in a shopping center with a market but plenty of parking. Not too many spots up front but get those steps in. So if you need to ship it swing by this UPS store. Psalm 138:3, God bless

Very nice people and use them as my go-to Notary. Very professional. Convenient and great…read morelocation.

Came here to pick up a DHL package. Service was fast and friendly. This shop also has lots of…read moreoffice supplies, greeting cards, snacks and small gifts for sale as well. They are located in a shopping mall and parking is free.

Disappointing. I brought products for packaging and shipping on a Friday afternoon at 3:36pm and…read morepaid for delivery and supplies in the total amount of $67.89 for a Saturday delivery as evidenced by my Aim Receipt. Three days later, Monday at 430pm, Fed Ex Tracking still showed my package at Aim Mail Center. Upon calling, I was told that I arrived on Friday after Fed Ex did their last pick up and that delivery service and time of delivery is "not guaranteed", Even when printed on your receipt. According to the Fed Ex website, today, Monday at 437pm Aim still has my package, so it is difficult to believe that I missed the last pick up on Friday. The lack of transparency and honesty when dealing with customers here is unfortunate. I will reconsider using them in the future and go to the other Mail Center located on S. Palm Canyon.

There is a young man with long hair and a ponytail and painted nails that was so professional and…read morehad such great energy that I may go back, even though that is not near my house. It's so refreshing to interact with someone kind and capable . Also the prices are reasonable there.

I ran in to drop off some mail and met a very sweet lady who took them for me and was great to chat…read morewith. I was hoping to get passport pictures done (some mail box places have them) and even though they didn't offer them, the clerk was able to recommend two nearby locations that offers passport picture services. Plenty of parking with easy in & out. Good air conditioning which really matters in the summer!

Poor customer service and minimal hours of operation…read more They seem to be more interested with in selling lotto tickets than serving their actual customers

I have experienced the most incredible customer service at Palm Desert Mailbox every visit. I want…read moreto thank the two employees who have answered all my questions and helped me to solve all problems and execute multiple tasks with patience and knowledge for every detail. They are charming and personable making me want to tell everyone this is indeed the business to frequent for receiving or sending mail and packages. Also a delightful gift shop. L Hartzell

I enjoy visiting this store. Wonderful staff & cute fun quality's gift shopping when I visitread more

I really don't know what the hullabaloo was about here but this made zero sense…read more I actually called around to multiple UPS stores and asked specifically if they had "air pillows." I was told yes, and that I could get a whole sheet of "air pillows" for a dollar or a couple bucks. That sounded reasonable. Then I come to this location and somehow it's $11 for "air pillows." That is not a small difference. That feels like a completely random, arbitrary price. And just to be clear, I'm not buying "air pillows" for no reason. I'm traveling with two large duffel bags and if you don't fill them out properly they get ripped apart by baggage handlers. These are brand new expedition duffels from Patagonia and The North Face and this is going to be their virgin journey through the system. I'm not about to overpack with heavy items and go overweight just to protect the bags. "Air pillows" are the smart solution. So I knew exactly what I needed and roughly what "air pillows" should cost. Being charged $11 for "air pillows," something that is usually a low cost packing material, just doesn't make any sense.

Terrible customer service. Try any other UPS store because…read morethis one is not about serving the customer. They would not take my Amazon code and making me print a label when the code was right there in front of them. Very disappointed.

Avoid this UPS store at all costs! Especially for notary work. Needed one notary, no other…read morecustomers in store, was told to sit while I waited for him. With no urgency, came over and asked for ID which was already on table along with document notary section. Asked me what the document was, I turned to first page, for him, so he could read it and he told me to read it to him. Perplexed I said "you can read, can't you?".....being that I too have been a notary for over 24 years and never once have I ever required a signer to tell me the name of the document! As far as I know, that's not a requirement to notarize. He didn't like my comment and said he would not do the notary for me. All I know is that he must be on a power trip or something and that my opinion of UPS stores in general has been solidified by disappointment. I am acutely aware of the notary requirements in the state of california. I don't need you, to try and "school" me on the do's and dont's and apparently it is crystal clear why your employee is as they are because they must have learned from you. Courtesy and communication are key in doing a notary of which your employee had none. Mask my review with regurgitated notary handbook verbiage all you want. It doesn't make your store or its employees any better than I originally stated.

I went to the UPS Store expecting a quick and professional notarization experience and instead…read morereceived some of the worst customer service I've dealt with in a long time. I simply asked where I needed to sign, and the employee's response was basically that "people who come in need to know what they are signing" and that it was "not my job." Completely rude, unnecessary, and incredibly unprofessional for someone working in customer service -- especially handling legal documents. What made it even worse was the attitude afterward. There were other customers in the lobby, and instead of escalating the situation, I tried to make a point politely by saying, "Thanks for being so friendly." She smirked at me and said "Thanks." When I clarified that I was being sarcastic, she replied "ME TOO." Wow. Just wow. A notary doesn't need to give legal advice, but basic courtesy and professionalism should be expected. This employee clearly enjoys being confrontational with customers. I left shocked at how disrespectful the interaction was.

I came to pick up my mail on hold at the US post office on Sunrise in Palm Springs. What a…read morehorrible experience! First I waited in line for 10 minutes to speak with someone at the counter. When I finally get to speak with someone, I'm informed I have to go to another window to pick up my mail. I'm still waiting..its been 30 minutes thus far. Finally got to the window...wow...just to pick up mail so it doesn't get stolen from my locked mailbox.

I had a problem with a priority mail box shipped to me. It was tracked as delivered. No one could…read morefind it. I went to the Palm Springs Post Office and I was seen by a supervisor in aprox 10 minutes and the package was delivered to my office reception desk that same afternoon.