Maria is the best.. She went out of the way to help me.. I had shipped a package with the wrong address and she managed to get the right people on the phone to redirect it back to the sender. Great !!! I will go out of my way to have her help me again and again.. read more

Avoid this UPS store at all costs! Especially for notary work. Needed one notary, no other customers in store, was told to sit while I waited for him. With no urgency, came over and asked for ID which was already on table along with document notary section. Asked me what the document was, I turned to first page, for him, so he could read it and he told me to read it to him. Perplexed I said "you can read, can't you?".....being that I too have been a notary for over 24 years and never once have I ever required a signer to tell me the name of the document! As far as I know, that's not a requirement to notarize. He didn't like my comment and said he would not do the notary for me. All I know is that he must be on a power trip or something and that my opinion of UPS stores in general has been solidified by disappointment. I am acutely aware of the notary requirements in the state of california. I don't need you, to try and "school" me on the do's and dont's and apparently it is crystal clear why your employee is as they are because they must have learned from you. Courtesy and communication are key in doing a notary of which your employee had none. Mask my review with regurgitated notary handbook verbiage all you want. It doesn't make your store or its employees any better than I originally stated. read more

I went to the UPS Store expecting a quick and professional notarization experience and instead received some of the worst customer service I've dealt with in a long time. I simply asked where I needed to sign, and the employee's response was basically that "people who come in need to know what they are signing" and that it was "not my job." Completely rude, unnecessary, and incredibly unprofessional for someone working in customer service -- especially handling legal documents. What made it even worse was the attitude afterward. There were other customers in the lobby, and instead of escalating the situation, I tried to make a point politely by saying, "Thanks for being so friendly." She smirked at me and said "Thanks." When I clarified that I was being sarcastic, she replied "ME TOO." Wow. Just wow. A notary doesn't need to give legal advice, but basic courtesy and professionalism should be expected. This employee clearly enjoys being confrontational with customers. I left shocked at how disrespectful the interaction was. read more

I went to the UPS Store expecting a quick and professional notarization experience and instead received some of the worst customer service I've dealt with in a long time. I simply asked where I needed to sign, and the employee's response was basically that "people who come in need to know what they are signing" and that it was "not my job." Completely rude, unnecessary, and incredibly unprofessional for someone working in customer service -- especially handling legal documents. What made it even worse was the attitude afterward. There were other customers in the lobby, and instead of escalating the situation, I tried to make a point politely by saying, "Thanks for being so friendly." She smirked at me and said "Thanks." When I clarified that I was being sarcastic, she replied "ME TOO." Wow. Just wow. A notary doesn't need to give legal advice, but basic courtesy and professionalism should be expected. This employee clearly enjoys being confrontational with customers. I left shocked at how disrespectful the interaction was. read more

My husband out of town and I also, but needed to get an item notarized . Once we had a complete document it was so easy. Great experience with Marie whom is one of the Notaries and Store Manager. She was patient and just gave superior service in trying times. Thanks Marie you made my day . read more

This UPS location has an ongoing scam for them to make money off of people returning items to Amazon with "customer packed items." I went in there to return a Keurig coffee maker in its original box. No shipping labels were on it. The woman at the counter (Georgie Girl..yes her real name) said they couldn't accept the box as it was packed. I asked why, it is in its original packaging and never even opened. She said Amazon has a new policy whereby all customer packed items have to have clean packaging and no original product labeling showing. She told me it was a new policy. So, I asked how much a shipping box without labels was. She quickly quoted said"about $15.00. I said forget it and that I would go home and get the original outside box used by Amazon to ship to me. I ran home (about 3 miles), got the original outside box the Keuring came in. I took off all the labels and the only thing on the outside of the box was a small embedded box label that said "Keurig" on the outside. I figured, surely this is okay. So, I ran back to the UPS store with my now double-boxed return item. I walked into the store and there was a line. A woman in front of me had a small fake Xmas tree in a box, which was slightly open. Just some small taping needed to fix it. She walked up to the counter and got assisted by the same woman (Georgie Girl). The customer told her it was a return to Amazon. Georgie Girl looked at the box and said, it had to be re-boxed because it had "original product markings" on it. Not shipping labels, product branding. She told the customer she could buy one from the UPS store. The woman asked how much, and Georgie Girl got her handy-dandy tape measure and quickly came up with a price. Any guesses how much? If you guessed $15.00, you are the winner. Not wanting to waste my time again, I asked the young guy working at UPS if my box would be acceptable. He asked me if my label said "customer packed?" I said yes. He quickly told me no, that I would need to purchase on of their boxes. Now mind you, this box is smaller than a mini-box available at Home Depot for a $1.50. But he quickly assessed my situation and said I could buy one of their super-duper boxes (embellished description) for....any guesses? If you said $15.00, you are a winner again! I told him to forget it and walked out. I quickly drove home...again! I looked up Amazon's policy on "customer packed returns to UPS. Here is what I found: When returning an item to Amazon, it is generally acceptable if the original product labeling is visible, as long as the item is securely packaged to prevent damage during transit. However, there are a few considerations to keep in mind: Key Points: 1. Product Packaging: * If the product comes in branded packaging (e.g., a box with the manufacturer's logo), it's usually fine to return it in that packaging as long as it is not damaged or defaced. * Ensure any personal information (like your shipping label) is removed from the packaging. 2. Privacy and Security: * If the original labeling contains personal details or barcodes that may trace back to your purchase, it's best to remove or obscure them before sending the package. 3. Amazon's Requirements: * If you are using a drop-off method like The UPS Store, you don't need to package the item yourself. The store staff will handle the packaging and ensure everything meets Amazon's return requirements. 4. Exceptions: * Some products, such as electronics or items with sensitive packaging, may require additional steps to protect the item during shipping. Always review the specific return instructions provided by Amazon during the return process. Being an adult with much common sense, as well retired law enforcement investigator, I quickly put two and two together. Imagine all the customers who are not aware of this supposed "new Amazon Policy, that innocently go into UPS with a return as usual, only to find that the packing is incorrect. But UPS to the rescue, for only $15.00, they will handle it for you. Just think, 50-70 desperate customers spending $15 to get their supposed Amazon approved boxes. Adds up real quick, especially during the holidays. One final comment. I called my cousin up in Northern California who owns 4 UPS stores and asked them about this supposed new Amazon policy. She just laughed and said she had not heard of this supposed change. But she said it was a good idea to make some scratch off of unsuspecting customers. But she is above this type of deceptive business practices. Moral of this story, apparently this UPS store is not against conducting their business in a deceptive way and bilking innocent customers, Use Kohls for all your returns. Read attached pic of my Amazon return instructions and help me find UPS interpretation of this "new Amazon policy." If you can, I have a $15.00 plain box for you! Suitable for use only at UPS...Untrustworthy Parcel Schemes! read more

The UPS Store - Shipping Centers Near Me - Cathedral City, California

I was having a stressful day, the customer service I received from the store was incredible, helped me so quickly, I can't remember who helped me, I appreciate you and the help, and helping me feel better after I took care of what I needed done. Thank you so much!! Definitely will be back!! I would give it ten stars if I could!! read more

Morning staff is always super helpful and attentive! Thank you for being my favorite UPS store in the Coachella valley!

This place was convenient to me, hooray for that. The line had 4 people in it, but only one person helping service it. To my delight, most people were just dropping off stuff and the one woman that had a complex issue allowed us to go by her. I adore people like that, kind and aware of others. My turn and the cashier checked my package. The tape almost covered part of the barcode, so before I left, she confirmed it worked ok. Little things like that make a HUGE difference. That detail could have easily gone unchecked and caused delay. Sweet! So, a solid 5 star for a great group at the UPS Store read more

I have been going to this UPS store location quite a bit since it is close to where I live. My experiences are only limited to their services on sending and returning items through UPS, but those experiences have been pleasant. I find the staff very friendly and helpful every time I go. Good place! read more

This Store will RIP YOU OFF! The company that I purchased an item from decided to ship it by UPS to this Store as opposed to my residence.I paid for the UPS Shipping up front.Then,after this Store rec'd the package-they Tacked on an additional Fee after UPS had already been paid their full shipping fee.They said it was a "Storage Fee".The package had only been there a couple of hours.Toro Fukundi!!! Their excuse was""This is an Independent Franchise"DO NOT USE THIS STORE-THEY WILL RIP YOU OFF! read more

I called around to find a place that could print for me as I had my own paper. CJ was absolutely wonderful. He made sure that everything was printed correctly on my paper and that I was completely happy with the outcome. If you need mailing services, definitely take the time to visit this store! read more

The women with purple hair is extremely rude. Don't take your personal problem out on potential customers. I'll take my money to another store. read more

Fast and easy notary done. Everyone was so helpful. Will always recommend this locations

Such friendly and helpful service! Georgie is like a ray of sunshine. Thank you for being so welcoming and kind. I will definitely make this my go-to UPS store. read more

first, they are extremely rude and oddly arrogant. To the point of being confrontational. Its not a safe feeling. Second, they told me they destroy their records so anything from 2022 is gone. How do they do their taxes, I wondered. Normally business records are maintained for minimum times based on professional standards and practices, I told them. Not sure who I was speaking to - he just referred to himself as "the ONE". I'm the "One" is all he said twice when I asked his name . Creepy. Poor customer services. I interacted with them 3 times and spent over $60 because they were closer. Dont go there instead drive a bit farther if you have to use a UPS store. read more

CJ was so helpful today! I had some valuable resin animals from the 60's that needed to go to Park Ave, NY, NY. CJ wrapped everything beautifully & sent shipping cost approval to my client. The whole process ran so smoothly. I was really impressed! read more

So I will start by saying I am truly impressed with the service here and how this business is run! I had another UPS store that I had been using for years and long time as they switched ownership they have been loosing my packages it's been a mess so I switched and what a wonderful decision! This Location not only puts my package slips in my box the same day it's delivered they send me and email and a text when my package is ready! The same day it's delivered! No more worrying if my package will be in my box when delivered or being told it's not delivered when it is ! The staff here is so great everyone so nice and knows what they are doing! I'm so glad I made the switch you all impressed me! Thank you HAPPY HOLIDAYS!! read more

Hello, my name is Pete Garcia. I have a small landscape business and recently my truck with all my tools were stolen from my house. I was able to recover my truck which was vandalized and unfortunately all my tools were gone. When I posted my situation on Nextdoor, a lot of really nice people left comments and showed their support and concern which was amazing and for that I'm thankful. Stacie, who is one of the owners at this UPS location messaged me and was so generous that she wanted to donate and give me a check to help towards the purchase of new equipment. I'm beyond thankful and grateful for such action. I wanted to stop and show my appreciation for helping out and helping those in her community with small businesses. Don't hesitate to stop by and show them your support as well. This definitely is something I will never forget. Again, thank you so much!! read more

Always meets your needs , one stop shipping , very personal great staff ............................................

Great UPS store, good layout, organized, but the main plus is the staff. Yesterday I was helped by Dani and she was just delightful. Great energy, very helpful and walked me through a packing & shipping process that I thought was too confusing to do online. Will definitely become my go-to shipping spot. read more

Great and friendly staff! Hours are convenient too! They make it easy for all your shipping requirements!

Walked in with no appointment for a passport photo. Warmly greeted by Peter who was ready in no time. Grabbed his camera, set me up, and told me "they don't want a photo with someone smiling." Now, all I wanted to do was smile. It's just a reflex when told not to. Hahaha. Thanks for the nice photo and to the other employees who were very cordial while I waited for the photos to print. read more

I'm giving 3 stars because the employees are friendly, I've also used this store for a Notary and it was good. I do wish the hours were expanded. Up until this last time I haven't really had any big issues besides the hours and a long line at the counter. This last time I dropped off an Amazon return and the item never got back to Amazon. By the time I realized it didn't get there the window was over ( I sent it back the day I received it). What did UPS Store do with my return? Now I'm really hesitant to use this store. read more

Really friendly workers. Always come to this location because of employees. It also helps that there is plenty of parking.

Great environment and very friendly staff always willing to help. This is my go to store. I highly recommend using this location for all your shipping/packaging needs. read more

The team here is so fast and efficent. I've dropped off many packages here, and sometimes did so with unsealed packages. The team at this location has sealed my boxes shut and shipped them out the same day, on my behalf. Very fast, efficient service. read more

My fav UPS store in the area, it's not the closest to my place but I'll go here because of their friendliness. The staff is amazing and helpful. read more

The people were friendly but the business practice was terrible. I took a box and asked for shipping charges. was given the amount . I needed to bring it back as I was going to be reimbursed from client. when I returned and nothing had changed with the package it was now more expensive to ship. I asked why wasn't it the same amount and was informed because they had to measure which was done earlier.. I paid the increased amount and asked how much would it be to send it USPS instead of Ups her reply was she couldn't look it up as I had paid. something fishy there. Not going back buyer beware read more

UPS this store used to charge a dollar per fax sheet now they charge $2.99 for the cover letter and then $1.99 for each additional page and less than year. This is a rip off. read more

Really poor customer service and scammy up-sells at every turn. Employees aren't there to help and don't even bother pretending. Make sure to do your research before coming into store because you're not going to get an honest answer about shipping options and best way to ship. I'm struck by how lazy, rude and condescending employees are even by Cathedral City standards. Convenient location if you have no other choice I guess though read more

I approached the store hesitantly as it was 10 till 4:00 (closed), not only did they stay open for me, three or four more customers were kindly-warmly by Greg and Matt. A customer in particular recently lost his Grandma was emotional as Matt kept eye contact and let him talk, was observed and appreciated it...great vibe! I recommend stoppin by here even if you don't have any postal needs! read more

Special shout out to CJ.. very kind, helpful, professional & goes out of his way in helping me unpack & consolidate my package in order for it to be shipped. Thanks & appreciate the staff & this location. read more

This store is nothing short of 100% effective, professional and they specialize in proper wrapping so any negative reviews are biased & laughable. This location is AMAZING!! read more

I'm surprised to see negative complaints about this location. I've always received excellent service and I've never had to wait very long. The staff is really friendly. No issues with Amazon returns or shipping. read more

One of the worst store I have ever been in. Rude staff , Ill informed and just flat out arrogant. I wouldn't step foot into this store If you paid me to. Avoid at all costs and save yourself the headache read more

Good to have a location near our home. They were polite & professional. Got notary service & fax a doc. Will use this office in the future. read more

This is the best UPS store location - our favorite employee CJ makes sure we are greeted courteously, our needs are met quickly, and whether we are printing, packing or shipping - we get the best service each time. Five stars for sure! read more

This UPS franchise did a really good job taking two out sized packages, providing shipping containers, and getting them to my Texas home on schedule with no damage. Very friendly and helpful staff. read more

DO NOT trust the employees of this store to pack your goods properly. We paid for packing (in addition to shipping) however 1) not enough packing material was adequately used and 2) our shipment was not adequately secured in the box "created" by the store for the shipment. When the package arrived in Florida, the framed art piece was destroyed. So was the anticipated excitement of the recipient who was receiving the art piece. After numerous attempts to get someone to call us back, we finally spoke with the manager of the store who stated quote " I guess I have to speak with them (the staff) again". After 90+ days of additional no response, a claim was honored partially by UPS (not the store) despite the fact the poor packing job was the cause of the damage (UPS understood the damage claim and felt compensation above the $100 insurance limit, was due). An email request to the store asking them to make good on the difference between what UPS paid and the cost of the repair (based on the manager's comment to us; she knew her shop had a problem) produced a cut and paste response from the unidentified "local business owners" of the store (with statements not pertaining to us but likely to another customer complaint). If you're not willing to sign your name to an email from "your business", you should not be in business. Shameful and unprofessional. So as to avoid our experience, DO NOT use this UPS store. There are other more reputable, competitive options. Furthermore, they'll be occupied with us in small claims court. read more