Love this store so much!!! It's so organized and packed with gourmet high quality products and I…read morewas able to successfully find a Lionel Messi Jersey to wear for Halloween to celebrate one of my all time Favorite Futbol Players ;0) I also found an adorably fun Plushie Shark to jazz up my Surfer Bestie's Cave and it ended up being one of the favorite highlight gifts of his Birthday Bombing night!! Emily and Jesus were both fun, pleasantly kind, and enthusiastically supportive Cashiers! I also really appreciated Jesus for thoroughly pitching me on the great benefits of signing up for a Dick's Club Membership. I love how appropriately staffed the Team is for the Holidays and all the endlessly practical and Artfully Charming Gifts available for all types of Sports Nerd Fans and Athletes!! I definitely recommend dropping in Dicks for your Santa Dunking Game Plan Adventures!

They carry ZERO fishing supplies!!!! They seem to be good…read moreppl but tjeu do not off help!!! I literally walked by an associate looking lost on purpose and confirmed my theory: They either are clueless or just dont give a fu$%!!!!!

I came here to exchange a tent that I purchased a week ago. I was finally able to set it up and the…read morestrings were all damaged. I told the lady at the register and she looked at me like I did it. She then proceeded to open the box and sure enough, the strings were damaged. I told her I purchased the tent a week ago and I was able to find some time to set it up when I noticed it was damaged. She then rudely told me that their equipment should be new and it's not possible for it to be damaged. I argued with her and told her that I thought it was brand new but i guess it wasn't. It was in it's original packaging.. Finally, she accepted it as an exchange and told me to grab another one. She said if it happens again, I'm going to have to take it up with the manufacturer... Really?? It's not my fault it was broken.. I then grabbed a "new" one and she asked if I'd like to check it before checking out. I said okay, I checked over the sticks and it looks fine. I told her what about the tent, what if there is a hole. She told me I can open it up in the store but there was no room to do that.. so I told her that I'll just set it up today at home and if it's not good I'll bring it back. She then proceeded to do the exchange then told me it was going to be $17.99.. wait.. I'm exchanging.. why do I need to pay. She said initially it was purchased with a coupon.. I said okay... So use the same coupon.. she then said she didn't have a coupon, so she made me look for the same coupon.. I found one on their website and luckily it worked and covered the $17.99.. I got out of there and was pretty upset. What was supposed to be an easy exchange turned into an argument and her accusing me of damaging their product... Not coming back to this store..

This Big 5 is in the "central court" shopping center on…read more central and Philadelphia. I needed some warm weather clothes for my daughters for our upcoming trip to the local mountains. I found a coupon for here on retail me not for $10 off $60. That was enough for me to go and look for what they had. I did find suspender snow pants and boots for my 5 year old daughter. With the coupon the pants came to $24.99, not the best but not bad! Didn't see any boots for my 2 year old baby though unfortunately. I certainly do think they could have greeted me when I walked in, manager looked right past me. Also 2 cashiers were working and no one was paying attention as I waited in line. Had to just walk up myself. Not greeted at all he just began scanning. The coworkers were talking amongst themselves about the schedule or what they're going to do this weekend or something? Glad I found what I needed though so my girl won't freeze when we go to the snow.

I would like to recognize Kimberly, the General Manager at Bass Pro Shops, along with the cashier…read morein Customer Service who assisted us during our visit. We had an issue with a purchase that we made but never received. Kimberly took the time to thoroughly research the transaction, locate our purchase information, and ensure the situation was resolved. She was professional, patient, and truly dedicated to making things right. I would also like to thank the Customer Service cashier who helped us throughout the process. She was friendly, kind, and attentive, making us feel valued as customers from the moment we arrived. Together, they turned what could have been a frustrating experience into a positive one. We sincerely appreciate their excellent customer service, professionalism, and willingness to go above and beyond to help us. Thank you both for making things right and providing such a great customer experience!

Time for an updated review. This is specifically about their gun department. I'd give a BIG ZERO…read more So they finally added this device so you can check in and everyone can have their place in line and be called in order. My husband and I went there on a regular old Wednesday. Who would have thought that we not only would have waited over 30 minutes still, but also NEVER been helped...yes, even on a Wed. There were two employees, but a couple of other employees came over to do something really quickly, but then quickly left without saying anything. It appeared that the two customers that the main two employees were helping were actually buying something, so OK, there's paperwork to fill out, etc. The horrendous part is...we're standing there for the entire 30+ minutes and NEITHER employee (nor the other two employees who cam over really quickly) ever said, "Thanks for waiting, someone will be with you as soon as we can", never one acknowledgement of our presence ever. It actually seemed like they were hoping we'd walk away, which we finally did. They all need to be fired for lack of customer serivce/people skills. I've been in my share of customer service jobs and I never, ever, ever would have never not acknowledged a customer who's obviously waiting. I finally kindly asked one of the other employees who was in/out quickly if someone was ever going to help us. He said something real quick as he's walking off, but of course he never came back. I wouldn't want to spend my hard-earned money there if you paid me!

I came to pick up a flat bench for my garage. I ordered online and it was ready almost right away…read more Honestly, I've always envied people in Columbus and Denver for being so close to Rogue Fitness and REP Fitness, but I'm glad to see SoCal has an up and coming quality fitness equipment company of its own. The staff that helped me out was incredibly quick and nice. The main woman working at the store was great and we had a nice conversation. With all the price increases due to the pandemic, it's hard to find equipment and even harder to find it at a good price. New equipment is usually out of stock and expensive to ship and used equipment is price gouged like a bad Econ 101 lesson. Griffin still has decent stock and the option for local pickup is a game changer. Even if you don't want to make the hike to Ontario, the shipping rates are pretty reasonable. As a reference point, the flat bench would have cost $40 to ship to LA. I'm excited to see what else they'll start offering. Their current inventory is sweet and simple, similar to a burger chain that calls SoCal home as well. You might have heard of it. Anyway, it'll be fun to watch Griffin grow, but for now they have the essentials and a good amount of stuff for anyone to get started with. Don't hesitate to come to the showroom if you're on the fence. The stuff they have is very close to Rogue in quality at a fraction of the cost and on par if not better than REP (and assuredly better than Titan). Their pieces also look great and there's appreciable attention to detail.

From the owner: Griffin Fitness makes lasting gym equipment that equip people on their journey to greatness. Even…read morebetter our products are community-driven. We work with enthusiasts and athletes to constantly make our products better and better. Our current product lineup includes power racks, barbells, kettlebells, benches, and pull-up bands.

Went Memorial Day around 12:30-1pm! Shoutout to the 3 workers in the shoe department! It was soooo…read morehectic I felt so bad asking for help , when I did , they got the shoes I wanted to try on pretty quickly ! I saw all 3 ( 2 girls & one guy) run around dealing with SO many people asking to try on shoes or questions!! They did awesome for the craziness thrown at them!! Great shoes for a good deal!

I am very disappointed with my experience at REI today. I…read morereturned a Columbia Jacket that cost $125 and purchased a pair of Hoka shoes for $124.93. I also had a $30 REI gift card that I wanted to apply toward the shoe purchase. When checking out, cashier Lloyd told me, "You don't need the card, I got it." I assumed he could see and apply the gift card through my account. However, he never applied the $30 gift card and instead processed the transaction so that I only received a refund of $0.08 from the jacket return. When I questioned this and told him I wanted the gift card applied to the shoes, he said the transaction had already been processed then he suggested that I use the gift card next week when REI has a sale. This solution is unacceptable. I live about 20 miles from the store and do not want to make another special trip because of a cashier's mistake. I would appreciate REI's assistance in resolving this issue and honoring the $30 gift card toward the purchase I made today. The employees on the floor were fine, 90% of them friendly.

Marc Nehamen is the coolest nicest young man alive. He's the owner of the Ultimate Pastimes Sports…read moreCollectibles Store in Ontario, California. Marc is generous and honest. For anyone who is interested in the hobby of collecting baseball cards this company has the most knowledgeable people in Marc Nehamen and Derrick Stevens. Beyond that the Ultimate Pastimes Sports Collectibles Company provides numerous opportunities for the purchasing of a multitude number of various items related to sports memorabilia. The best thing you can do is check out their website for complete information about their products.

Hello there. My dad passed away in January 2022 and left me some Mickey Mantle signed items. Would…read moreyou be interested in looking at them? Couple pictures attached. Thanks.

Came here on a Saturday at about 2:45pm. Although Travis didn't greet me when I entered, I asked…read morehim where the racquetballs would be. I don't think he knew because he directly me to the complete opposite side of the store from where I actually found them.

God Bless this Big 5 store! It's been here since the inception of Terra Vista along with Target and…read moreit's still going strong. I couldn't find my hydration backpack from last year and needed one in an hour. I drove here and found one at 9 a.m. There was no line, the employees lead me to the hydration backpack section and went through one or two of them with me. I left in a hurry but happy! This store has come in clutch more than once in mine and my family's lives and it's easy to miss, but I implore you to try looking for whatever sports gear you needed here first.

If I could give zero stars, I would…read more I purchased a 24 oz insulated Dodgers chrome draft cup from this store on 12/11/25 for $40 as a Christmas gift for my husband. He opened it on 12/25, but we didn't actually use it until mid-January. On his very first use, the coffee spilled all over him because the lid was cracked. I tried to avoid driving an hour back to the store, so I searched everywhere online for a replacement lid but couldn't find anything even remotely close. My last option was to return to the store to see if they would replace the defective lid. Unfortunately, I was told the return/exchange window had passed by just three days (01/15), and the employee refused to help. He even called the manager, who also said there was nothing they could do. When I asked where I could buy a replacement lid, the employee didn't know and mentioned that other customers have had the same issue with this type of lid -- which makes this even more concerning. To make matters worse, the only solution offered was for me to buy another insulated cup. That felt like a slap in the face considering the one I bought was defective. Because this was a Christmas gift, it sat in a gift bag for a while, which caused the defect to be discovered too late. For a store to refuse to help over three days, especially right after Christmas, is unreasonable and poor customer service. I will not be shopping at this location again.

Beware this place, we got ripped off by them and they will not stand by their word…read more My wife bought 2 MLB mugs and was charged 24.99 per mug but the mugs were labeled 17.99. When my wife caught the issue they refused to make it right. She called later and got a manager who said they would send out a refund...that was nearly a month ago. Scam! Bait and switch! Do not shop here.

If you've ever been to their Santa Clarita location, you'll notice right away that this Ontario…read morespot is massive in comparison. Both stores have great selections, but focusing on this one.. you'll find a wide variety of shoes, solid clothing options in different materials for different professions, and plenty of cool accessories like flashlights, knives, and even t-shirts you can wear outside of work. The shop itself is very clean and well kept. The only downside is the employees can be hit or miss. Sometimes you'll get someone super helpful, and other times you might catch a bit of attitude depending on the day. Overall though, if you're looking for a one-stop shop to grab everything you need for work or if you're just into knives and gear; this is the place to check out.

There tailoring services is always amazing! The store itself has alot of selection to choose from…read more The prices are always good and the quality of the clothing are great! Thank you guys. Very nice people that work there.