Very pleased with our shopping experience here. It was clean, well organized and great customer service. Shoutout to Issac in the front for being super kind! read more

They carry ZERO fishing supplies!!!! They seem to be good ppl but tjeu do not off help!!! I literally walked by an associate looking lost on purpose and confirmed my theory: They either are clueless or just dont give a fu$%!!!!! read more

So we went in this store today to buy some ON running shoes. Dicks is the only store that sells them for an exorbitant price, of course . I except that . But we waited 25 minutes to have the shoes we were shopping for to be pulled from the inventory . Ridiculously 1 girl was trying to do the work for 25-30 customers while at least 5 associates wandered the store with no attempt to help her . We left in frustration . With the prices they charge store wide this lack of customer service is a disgrace !!! read more

Love this store so much!!! It's so organized and packed with gourmet high quality products and I was able to successfully find a Lionel Messi Jersey to wear for Halloween to celebrate one of my all time Favorite Futbol Players ;0) I also found an adorably fun Plushie Shark to jazz up my Surfer Bestie's Cave and it ended up being one of the favorite highlight gifts of his Birthday Bombing night!! Emily and Jesus were both fun, pleasantly kind, and enthusiastically supportive Cashiers! I also really appreciated Jesus for thoroughly pitching me on the great benefits of signing up for a Dick's Club Membership. I love how appropriately staffed the Team is for the Holidays and all the endlessly practical and Artfully Charming Gifts available for all types of Sports Nerd Fans and Athletes!! I definitely recommend dropping in Dicks for your Santa Dunking Game Plan Adventures! read more

DICK'S Sporting Goods - Love this Statement Emotion Thawer Shark Plushie!!! MVP Design Vibration Award from my Bestie's Birthday Dinner night!! - Sporting Goods Near Me - Eastvale, California

Went here on November 11th to purchase 2 bikes for my sons for Christmas. I was told by the sales associate when I bought it that it was a 90 day return policy (also indicated on the receipt) and it would be no problem to return if there was an issue as it was a Christmas gift. Well here we are and there are problems. I bought a pueblo 20 bike for my son and it makes a noise in first gear, the chain slips off almost constantly and the brake line fell off too. I went to the store today to bring it back to exchange it and was told my the front end lead that bikes have 24 hours to be returned. I told her that was NOT what we were told when we bought it as it was a Christmas gift. She had no empathy or anything as my 7 year old son was with me and it was awful to have to tell him a big corporation lied and won't fix what's right. I am going to email corporate and bring this to social media. So good luck Dick's, wish I read the reviews before purchasing anything from this company. STAY AWAY!!! read more

First time coming to this location. Everything is neatly organized and nice friendly staff. Today I came looking for HOKA and Brooks shoes and they are well stocked. Got a few pairs to wear for now until the end of the year and even though it was pricey and not on sale, I at least got a good variety to choose from. I used to go to Road Runners and they are pricey and they do a foot assessment there which is pretty neat. But if you already know the shoes that you need I go to Dicks to purchase them because even if there is no sale, as long as you are in their rewards program you can get future coupons and rack up points for future purchases. Large parking lot in the front. Had to wait awhile to checks out as there's limited staff in the front. Some items didn't have price tags so I had to bring it to the front to get a price check. If you are looking for a fitting room you have to find an associate to unlock the door for you. Kind of a hassle. Overall good place to find sporting goods. Today was just shoes and workout clothes for me. But I do see sports equipment, plenty of white crew socks, weights, and even snacks for sale. read more

Every year Dicks has 4th of July apparel today I went to Dicks saw nothing about 4th of July. I asked I said this is the 250 anniversary of the birth of our nation and I see no apparel . I was told Dicks was concentrating on the World Cup I guess according to Dicks the World Cup is more important than the 4th of July read more

Amazing customer service in all departments. Each employee that I came across (3) were friendly and always smiled like they were happy to be working! You don't see that a lot now a days. Hayden was exceptional he helped me with my account and took his time to explain a few things to me. This store is always organized and clean I love that! Parking lot is huge so don't worry about parking. read more

Dicks meets Ross!!! Possibly the wor... the worst Dicks I have ever been to. A child was literally taking full swings with a golf club in the aisle while people were waking by him. It literally felt like I was in Ross. The staff was nice but this place is chaotic. Don't come here f you expect a store to have items on designated areas read more

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Do not purchase any scooters, skateboards, E bikes, or bicycles from Dicks. Bought a scooter mongoose for the grandson for Christmas. Opens it on Christmas Day. He is out riding it and the brake brakes on it. We take it back two days later, and they refuse to replace it, refund it, or anything. They say there is only a 24 hour window in which you can return bicycles or E bikes. This is a scooter. It doesn't fall under either of those. They outright refused. If you purchased a gift for someone on December 23 and your child opened on Christmas and it was broken. They will never take it back because it's been over 24 hours. Do not purchase any gifts from this company. They also said the only way they would take it back as if it was still in the box. How do you know if it's broken if it's in the box? They were all very rude condescending and refused to help. To make matters worse, they said they do not carry parts for the scooter, but if we wanted to order them online and bring it in, we could pay to have them fix it. Fore warned is for armed. read more

I have no issue with the staffs and their service. However, problem comes from another aspect. When you buy gears here, don't trust their price tag, it's there just for look. The actual price can be much higher when you ring it up at the cashier. I bought a bunch of baseball stuffs for the kids and never realized that I paid more than what I personally agreed from the price tag, until I had to exchange one of the baseball bat and realized the price was $179.99 instead of $149.99 as marked on the item. I brought up the concern and all I got from the staff was "inflation, we changed the price!" First of all, I don't mind if the price changed, BUT you should either update your price tag ON THE ITEM or honor whatever marked on it. False advertising is considered a scam and I never expected it would come from a big retail like Dick's. Will I return for another business? maybe, but I might have to check out each item separately to make sure I don't get price scammed. read more

DICK'S Sporting Goods - Sporting Goods Near Me - Eastvale, California

Worst customer service, I'm surprised they can stay in business. No staff or management is interested in helping you. They had the item I was looking for in stock, but couldn't help get it and told me to come back at another time, insane! Do yourself a favor and just order it on Amazon. read more

Clean always find what I need . Great selection of shoes. Security at the door is a bonus and makes you feel safe

Will no longer be shopping at ANY dicks due to the horrible service received from Evan he didn't want to order as they didnt have my size in stock he told me they can't order but in reality they could he just didn't want to be bothered to do so. I called next day spoke to manger he said THEY SHOULD have ordered surprised this location is still in business read more

Service Is terrible. Dick's sporting goods isn't the issue. It's the customer service that ruins the experience for everyone, amazing store product with a variety of different things. It just the people that they have work in the front they treat the store like their playground. Rocio help me out. Sort of by ringing me up but the whole time giving me attitude for no reason right now. It's tough where it's hard to find a decent job at the end of the day if you don't want to show up to work and you treat your customers like if you're working at McDonald's then maybe this isn't the job for you read more

Shout out to Natalie for helping me out today! Natalie spent a good five to ten minutes helping me look at some bats and answered all my questions about the warranty.Two other gentleman who appeared to be clocked out of their shift even stopped by on their way out to help me! Amazing service! Even though they didn't have the bat size I was looking for, Natalie quickly checked on her tablet and found other stores in the area that had it! Thanks to their great service I was able to buy the limited edition Combat Spec A1 in time for my game this weekend. I noticed most of the reviews complain about their service and coworkers being rude. I've been to this location a few times this past year and I've never had a bad experience. I do notice they might be understaffed sometimes and it may take a few minutes to get help but that's not the workers fault. They can only do so much with a few people and you just gotta be patient or just buy online. Overall I recommend this store! read more

Waited for 15 minutes to try shoes on. No one came. Went to the front and asked for help, they said the other employee was on lunch. They would send someone back now. 20 minutes of waiting they finally said they didn't have the shoe in the size I wanted to try on. All in all 30 minutes lost waiting to hear they don't have that size. While 4 employees up front near cash register waiting on business. read more

I was shopping for a quick pain and Natalie help me,she was very quick and helpful she had a great attitude the whole time .

Not sure if it's just this specific location but the customer service is horrible. I asked two employees for help in a polite manner and both seemed like they didn't want to be there. Another issue I had was with their systems. Online website showed they had some shoes in stock but when I went to the store they didn't have the actual shoes. When I asked someone to check why it showed in stock they said they scanned it on their device and they are out of stock. Why would the online site say they have 2 left and the store system says 0? Very unorganized and unhelpful location. read more

Shoe department is unprofessional, slow, and unorganized. Young employees have zero communication skills or people skills. Was trying to buy 2 pairs of shoes. Sat around for 40 minutes, then left without a purchase. Wont be giving my business in the future. read more

Dicks is a place that we have shop at being softball parents. Not much options around..with that being said...I will never return to this location, I'd rather shop online! The store and product availability is never the issue. It's the teribble lack of customer service from their employees. The two associates I encountered (Julie and Andrew) were rude, aggressive, and at one point tried to call my daughter a liar by saying her item was used. After calling corporate on the store, I'm glad they saw an issue with the way our situation was handled at store level. UNPROFESSIONAL. I will never be returning to this location, we're better off at our home store in Upland. Much nicer associates who actually enjoy their job. read more

I love Dick's Sporting Goods but this location is so buns. The store itself is perfectly fine, has everything you could ever want from a Dick's. It's the people/customers service. You'll either have the most absurd lack of coordination ever amongst employees and management or you'll have to actual GYMNASTICS to get any help. Zero urgency, I felt genuine despair how incapable and incompetent the staff is. You're underperforming at the lowest level in retail, your future is grim. Anyway, go to Chino instead. read more

The absolute worst customer service i've ever received. Went in to exchange a pair a shoes that fit to big & was waiting for about 30 min I completely understood because I have worked in the Shoe industry & know how big the back can be. I walked over to the register to get an update on the shoe , the employee laughed in my face & gave me a nasty attitude. A guy employee intervened & tried helping but lied to us & said the specific size wasn't in stock but the display shoe was the size I needed. I walked out & left. Rudest service ever , I will not be returning. read more

My son had purchased a few golf items online. Open receiving them, his khaki shorts had a massive black mark (1 1/2 half wide) on them. I went to the Limonite store to exchange them. Unfortunately, they didn't have the same item. They were a part of a BOGO deal so returning online would have changed the prices and cause me to pay more when go the shorts shipped again. Isabel M. (Apparel lead) helped me with the issue and even reordered the item for me to save me time. She was beyond helpful in a rather stressful situation. Highly recommend this store. She single handedly helped restore my faith in customer service! read more

DICK'S Sporting Goods - Sporting Goods Near Me - Eastvale, California

The kids that work here need to be trained in customer service. From the cashiers carrying on conversations with each other in front of you like you are invisible, and don't care what you have to say when you have a concern. I walked around the store 3 times asking 3 different workers where I can find youth socks, No one could help me. I was just about to give up, when walking to the cashier a HUGE stand of SOCKS!!!!! Managers, please do a better job training. Sports season is coming and we need your help. read more

DICK'S Sporting Goods - Register - Sporting Goods Near Me - Eastvale, California

Wow.... tragic... this is absolutely the worst Dick's I have ever been too. The store is a complete disaster from a merchandising, recovery, and service perspective. The management team needs to open their eyes and level-up. Unacceptable. read more

I went there to pickup some fishing tackle before my trip to the Sierra. I couldn't find any fishing gear anywhere in the store. I asked an employee why they didn't have any fishing gear? His response was because there's no lake nearby. Really! Wow! I won't be back! read more

Came in on my lunch break to finally spend over $100 on shoes iv been really wanting, waited 10 minutes for her to go get them, then she come out to tell me i have to wait longer, then i told her i was on my lunch can she just hold them until the end of the day? She said she didn't know and didn't think so, didn't offer to even ask, terrible customer service read more

They do not want to wait on people who are older. Waited for shoes to be brought out. Associate looked at his device and put it back in his pocket. Went to help younger people. When he asked me the name, he said my name before I could. Next employee said I wasn't in the system Bull. Don't go read more

This place has changed. Haven't been in here in a few months. Came in to buy some shoes and they have no one working their very large shoe section. They have only a kiosk like McDonalds. I couldn't find all the info I needed and asked a worker walking by. He said what I needed to know was available only through the workers experiences. Which there was none. He left. I tried to do research on my phone but had no reception in the store. Their free wifi was currently not available. I left. Going to Ontario Mills to find shoes I guess. read more

** STOLEN PRODUCT 11/27** I ABSOLUTELY DO NOT RECOMMEND THIS LOCATION! I had placed a pick up order for a Christmas gift in which it was a pair of Oakley sunglasses, which were very pricey when I picked them up they were sealed in a plastic bag as they usually come from pick up orders and they were packaged by Dick's Sporting Goods employee. I came home and wrapped it for Christmas come Christmas morning my boyfriend had opened the present, and there were NO SUNGLASSES in the case. There were absolutely no sunglasses in the box at all. It is extremely sad to give someone a gift with love and care just for it to be STOLEN and I had no idea until he had opened it Christmas morning, it was extremely embarrassing having my boyfriend, open his gift in front of the entire family & IT BEING STOLEN! read more

DICK'S Sporting Goods - NO SUNGLASSES - Sporting Goods Near Me - Eastvale, California

Store was clean. We couldn't find everything we needed, so Aldair helped us by ordering one item online. He went above and beyond to make sure we were getting everything we needed, and that we were satisfied customers. read more

Waiting in the shoe department for 10 min. Finally this poor girl who was overwhelmed helped me. Waited another 15 minutes, the shoes were never brought back in my size. I ended up leaving. Keep in mind there were about 5 other employees just walking around not helping out in the shoe department. read more

Good selection of clothes, whoever chooses there merchandise deserves a medal, styles are always way better than other sportswear stores

Went here to buy some Brooks (shoes).... the place is great- always organized... Greeter and cashiers were pleasant... The shoe-guy was horrible! For one, he was on his cell phone when I approached him for help. He was not discreet about it- I stood there and waited for him to finish texting. He was absolutely crass! I would never want someone like that on my team... Love my Brooks though!!! read more

Every single time I call this store the gal who answers the phone is always SO nice and helpful. I live quite a distance away and hate to waste a drive if they don't have something I am looking for in stock. I appreciate how much time they have spent chatting with me. And every time I go in, all the employees are very nice and friendly. Especially this morning there were two guys helping me that were exceptionally helpful and friendly. read more

I came here to get shoes today and the girl (girl w/hijab) & (girl with/braids) who got my shoes was rude. She took over 30 minutes to bring them out. I saw when she brought them out and they hid behind the rack and were talking once laughing making me wait on purpose. I literally had to walk up to her to get the shoes cause they were busy talking. She also told me some of the shoes I wanted were too high for her to get so I left with two pairs instead of three. Don't come here customer service sucks! read more

Of all the employees here that I've interacted with, Gabe in the bike section is the most helpful employee at this store. He's super helpful. The no-nonsense, get the job done kind of employee. I appreciate the courtesy and work ethic! It's these kinds of employees that bring business back. read more

Shot out to Andy on helping us out with my sons baseball equipment especially the bat . Answered all of our other questions about equipment and was not bothered by our questions. Very helpful until we had everything we needed . Thanks Andy his knowledge in baseball helped alot and we are happy with our stuff , his experience in college baseball helped us out . read more

The shoe department customer service here is absolutely terrible. I was waiting for a shoe and they brought me out the wrong color, when I asked for the correct color he said "Do you want to just keep those?" I said no thanks and then 18 minutes went by so we walked over to the distributing area and asked him if he has the correct color. He explained that we need to give him more time because it was an accident that he brought me out the wrong color and now there are 8 people in front of me that he has to grab shoes for. When we blank stared at him because we were so confused how we got moved to the back of the line when he messed up he repeated again just give me more time you have been waiting for 4 minutes. That's when the conversation turned condescending because it had obviously been much longer and we decided to just take our money elsewhere. I have never witnessed someone working in customer service be so bad with people. read more