This store was open during the severe storm this past week that closed down the FedEx center just…read moreup the street on Bridgeway which closed. The owner was able to fashion a mailing label even without FedEx supplies and the documents got through very quickly. Glad to support a local business and will keep doing so over the box stores.

The most wonderful post office experience! Hank and Tom are lovely people, who are genuinely…read morededicated to the Sausalito community and provide excellent postal service. Conveniently located is a huge plus! I actually look forward to going to check my PO Box, I would recommend to everyone. Thanks you guys!

A couple of weeks ago I decided it was time I learn to hang and mount my own TV. I ended up needing…read morea torque wrench to finish the job, walked into Jim Corbetts and the associate at the desk was so helpful came out helped me find the most affordable option and even opened the box to check it was the right size! Thank you so much it was exactly what I needed and will return for the customer service! also bought a pie and I'd give it 7.5/10 as I like my pie on the sweeter side would still try another!

I hate writing bad reviews. Really, I do. I know this is someone's job, their life and maybe they…read morehad a bad day. But dang it guys work with me! First they refused to return an item partner bought the day before. Had to hunt up the receipt. Alright, I can understand. Then came the Great Hex Nut Saga. I have a dresser. An antique one. The hardware needs these little hex nuts and the originals are like cast brass and are missing or shot. So off to the store partner goes with the ONE nut that worked. Came back with wrong size nuts, except for ONE that was correct size. (Stop laughing! It wasn't funny!) Mildly irritated. Partner went back, they were closed. Went back following day. I sent original nut and the ONE right sized new nut with partner. Somehow came back with THE SAME WRONG SIZE NUTS. I SAID DON'T LAUGH!! Apparently the staff wouldn't help partner, just pointed to the same spot and let them go. Take this how you want, but I mean, is it really that hard to help someone find the right size hex nuts? And they were like $4 something. I don't know if that's the going rate for very small hex nuts in general. Plus they don't give you popcorn like another hardware store I could name.

I went to Fairfax Lumber because I wanted to support a local business instead of going to Home…read moreDepot. After this experience, I won't be back. I had five keys made, and none of them worked. When I returned, Bob, the manager who made the keys, told me he could tell the original key was "a copy of a copy" and that he had doubts when he made them the first time. I did wonder at that point why the keys had been made in the first place if he had concerns they wouldn't work, or why I wasn't warned beforehand. However, he was friendly, seemed genuinely willing to help, and offered to try to fix them, so I gave him the benefit of the doubt. Unfortunately, the adjusted keys didn't work either. I went back a third time to return them for a refund. I had paid with a $50 Visa gift card, and Bob attempted to process the refund back to the card. He told me it went through. Later, when I tried to use the card for gas, it was declined because the funds had not been returned. Neither Bob nor I realized at the time that Visa gift cards cannot accept refunds. When I called about the missing refund, I spoke with Lexi. She was abrupt and rude throughout the conversation. She insisted the only option was a Fairfax Lumber store credit. I repeatedly explained that I had lived in Fairfax for six years and that this was my first time shopping there. I had specifically chosen Fairfax Lumber because I wanted to support a local business, but a store credit wasn't useful to me because I needed the money for actual expenses, not credit at a store I never use. I am on SSDI and live on a fixed income, so the difference between getting my money back and being stuck with store credit at a business I don't patronize actually matters. After going back and forth, during which she became increasingly condescending and told me things like, "Everyone knows you can't refund to a gift card," while listing other stores that supposedly follow the same policy, she finally agreed to refund me in cash. She added that they would "never do that for me again." The next day, I went to the store. Before I could speak with Lexi, Bob intercepted me and pulled me aside. He told me he had overheard how Lexi was speaking to me on the phone and didn't want me to have to deal with that. He asked me to come back when he wasn't busy and assured me he would personally take care of the situation. Unfortunately, I became very sick and couldn't return for about two weeks. I left a message during that time but never received a call back. Eventually, I called again, found out when Bob would be working, and returned to the store. On what was now my fifth trip regarding this issue, Bob said he couldn't remember all the details, which was understandable. However, instead of honoring what he had previously told me, he brought Lexi over. She immediately stated that Fairfax Lumber does not give cash refunds when a Visa gift card is used and that the only option was store credit. When I reminded her that she had already agreed to refund the money in cash, her response was, "I would never say that." At that point, Bob sided with her, saying, "Lexi knows more than I do. She's been here a long time." He then began getting an attitude and told me that this was simply how things were going to be handled. I responded that I knew exactly what I had been told and that if they weren't going to honor it, they should just give me the store credit and let me leave. The irony came at the very end. Lexi handed me a Fairfax Lumber gift card and then slid over an envelope containing extra change because, according to her, that portion couldn't be put on the card. Apparently, cash refunds are possible when it works for them. The way this entire situation was handled was unprofessional, rude, and, after five separate trips, a complete waste of my time. The issue was never just the amount of money. The issue was being sold keys that didn't work, being told one thing and then something completely different later, having an employee acknowledge that I had been treated poorly, promise to make it right, and then completely reverse course. When you're living on a fixed income, being forced into store credit you can't use isn't a minor inconvenience--it's real money. If anyone wants a Fairfax Lumber gift card with about $49 on it, let me know. I won't be setting foot in that store again.

Jesse and Michelle were super helpful and friendly in the garden department I'll be back for sure…read more Amazing customer service!

I love this place. Great customer service and quick delivery. I have become a loyal customer.read more

Great customer service! They delivered to my home way out of their usual route- to come to a west…read moreMarin where I live in Inverness because of their compassionate listening to my need in the moment! The woman who delivered was calm and friendly and the product , " Kind Drops" by Clarity were great in calming my mind and helping me to relax!

I've been a customer since the '70's, and have bought I don't know how much product over the years…read more At least three things are impressive about them. First, the store's longevity. It dates back when one bought parts from San Francisco Radio and Zack's in the City, and Lafayette, Allied and Burnstein-Applebee nationally. Radio Shack was a little store in Boston with limited selection. You don't last that long without being extraordinary. Second, always good, friendly service-- I've always felt that they really liked what they were doing when they worked with you on a purchase. Third, They Know What They're Talking About. They didn't learn their stuff from a set of scripts and PowerPoints. They know their chips, the color codes on their resistors, and why some electrolytics went bad a few years back. And they sell you the right product, because they understand how electronics work. (For a long time, they even had a tube tester in the back and I bought tubes from them). They are a National Treasure. Use them.

I always prefer to shop at locally owned small businesses so it is a great disappointment to write…read morea negative review of Electronics Plus at 823 Fourth Street in San Rafael, especially since it has been around for such a long time. However that does not excuse terrible customer service. Their salesperson sold me electric adapters for travel in India. Turned out they were the wrong adapters for India. An honest mistake. When I returned these incorrect and unused adapters I asked for a refund. Although this was their error, they refused a refund. Their policy is No Refunds only Exchanges even when the return is due to their own error. So you get stuck with a piece of paper to keep forever in your wallet even if you have no need for any of their products. In this store, the customer is always wrong. Caveat Emptor!

On time it was easy to order over the phone and it was delivered right on time and a very gracious…read moreway paperwork money transfer. Everything was smooth as silk..

I was really swindled. I called and asked to reorder the same chewable I've ordered from them on…read moremany occasions. My usual order is for 10 mg THC. The woman said no problem however we don't have that flavor I'll have to switch it to a different flavor. I said no problem, they delivered the product, it was a revised flavor but both packets were only 5 mg each. I called and explained the error and ask for them to exchange it. That response was no deal, we can't take back any products. I said you don't need to take it back just exchange it for my normal order of 10 mg. They refused and actually told me all I had to do was take two gummies instead of one. Fine, then refund half my money. Again no deal. There are lots of other delivery cannabis companies in this area, I will never use them again and suggest you don't either.

This review has been way overdue. I just finished a plumbing project for my mom, and I thought that…read morethis was the best time to visit Yelp. My family has been been doing business Ace/Pini hardware ever since it was on Grant Avenue, Novato . The customer service has never changed since I was in my teens and now in my 60s. The staff is extremely knowledgeable and helpful on DIY projects. When entering, I'm always, ALWAYS greeted by an associate and asked if there's something he/she can help me do, explain and or find. It's my humble opinion that this is one of the best Customer service examples in the industry. Thank you, Pini Hardware!!!

Awesome service and selection. Huge shout out to Dan. I came in with an old broken banjo case and…read morehe was able to troubleshoot and find just what was needed! I love being able to tap into their wealth of information and knowledge of their products! Thanks Pinis!

We needed some track lighting. After visiting two other high-end stores that didn't have what we…read moreneeded, we received good advice, a competitive price, and pleased with the service at North Bay.

This place is amazing! Just like other reviewers say, it doesn't look great when you walk in, but…read moreboy, do they know their business. They also had everything I needed in stock, which was fascinating because the place is pretty small. Vonte was wonderful. I walked in in a cloud of cluelessness and had lots of questions. He patiently listened to my tale of led lights and buzzing dimmers, and then we jumped right in. He didn't rush me. He explained everything and even set me up for success when my electrician arrives to install. From a female perspective, this place is awesome.