I found their items really cute and unique, which makes this even more disappointing…read more Unfortunately, the staff was very rude and unwelcoming during my visit. One of the women working there made us especially uncomfortable--she kept following us around and watching us as if we were stealing. There was no smile, no greeting, and overall just a very unfriendly atmosphere. When I mentioned at the end that a more welcoming attitude toward customers would go a long way, she seemed completely indifferent. Update: The experience got worse--the staff didn't even bother to properly wrap a candle, and by the time I got home, it was already broken. After reading other reviews on Yelp, I realized this doesn't seem like a one-off situation. Many others have had similar experiences, which makes it seem like this kind of unwelcoming behavior is a pattern.

I rarely write reviews anymore unless a business warrants one through exceptional service or the…read morepolar opposite of that. Folio falls in the latter category. We live in the neighborhood and love supporting our local businesses, but the few times I have been in this store left me wondering why I even try supporting a business that clearly doesn't want me shopping there. Today was the last time I will ever step foot in this store again. No greeting, just a hand reaching for the merchandise I was trying to buy. No thank you, either. Seriously, why have a shop if you can't be bothered offering any kind of basic customer service? People wonder why brick and mortar stores are dying...well, this is the reason.

I got an email from them saying that they are discontinuing the sticker tour and onsite store…read moreeffective August 1. The last day both are available is July 31. That's too bad. The tour and store were great. They had to shut this down because they are now sharing the facilities with another company and because of liability issues, they can no longer offer the tours. The online store is still open.

Mommy & me drive to Petaluma from Brentwood, drive going was over an hour without traffic. My…read moredaughter loves stickers and has been making mini sticker books which reminded me of mine when I was younger! We decided to check this place out, called a week ahead to rsvp since only open M-TH 11-2 for tours, it was spring break so perfect timing. JAke was our tour guide, she was very informative and Sweet. Tour was about an hour long. You get an mini bag filled with stickers when your done! $7 adults $5 kids spend $30 at store & get $7 back for taking a tour. Take an earlier tour if you can. Only one avail was 2pm when I called. The downside since it's so far is traffic , we left promptly at 3pm & got stuck on highway 37 for an hour , so our drive home became 2.5 hours

Ridiculously adorable store. This is a must visit for the paper lover. The staff were friendly and…read moregreeted my friend and I immediately. That is a huge retail deal for me. Owners & employees who welcome their customers, even just a hi, goes so far. Will definitely stop in when I get a chance again!

Me and Chewy went here to pick up an agenda for me. I had just accepted a new role as a Director…read moreand wanted to start it off right with a good organizer. The sugar paper organizer that I purchased is timeless and perfect for organizing, keeping track of goals and even space for some creative writing. The store is chic and dog friendly (Chewy).

Great service; wonderful selection; welcoming enviornment!…read moreSince 1st Books is close to a Cafe, I can dine and read by just walking a few steps!

Such a cute store with an adorable aesthetic. Staff is so happy to be there and is great at helping…read moreyou find what you're looking for. Highly recommend.

Went into topdrawer to look at their sunglasses, and the associate working was very rude and…read morejudgmental (Sunday April 5th at 11:15am). We were interested in a couple items and he told us to not try the pens (that they have set out notebooks to try on). Immediately felt disrespected; he was not giving any positive attention to help us choose anything out. I was very shocked by this behavior as every associate at other stores are very sweet. Would not recommend this location solely for the salesperson.

Topdrawer is now open at Marin County Mart. It's a smaller location and the selection is a bit…read moresmaller as a result. Topdrawer sells high-quality, mostly Japanese school/office supplies and more. The items are attractively displayed: pens, pencils, reading glasses, keychains, scissors, handkerchiefs, house slippers, socks, backpacks, pouches, greeting cards, photo albums, sunglasses, notebooks, wallets, and more. The items look like they're made to last. Mr. Froyo likes their Japanese (made in Japan) slippers. Topdrawer is owned by a Japanese company, Itoya, maker of school supplies. The style is minimalist but more colorful than MUJI. The merchandise doesn't seem to change much though, and how many pouches and pens does one really need? Service was very friendly. They have an online store and you can earn points on your purchases.

The staff here is extremely knowledgeable and helpful without being overbearing…read more As an immunocompromised individual I'm always looking for businesses which still provide hand sanitizer for customer use and who have employees who are courteous about customers who wear masks. I find this a very professional attitude to show concern for other humans. I've been to this bookstore twice in a month and am happy to say I'll be back soon. There's nothing like the smell and feeling of a fresh, new book in my life. They also have a beautiful selection of Tarot and Oracle decks.

I walked into Copperfields hoping to find a white elephant gift. I spotted a woman standing there…read morewatching me. I said hello and explained that I was looking for help finding a white elephant gift for a coworker. I asked for some suggestions. Her response was, "I don't know your coworker." Seriously? I barely know my coworker either. Needless to say, she was no help at all. I ended up turning around and helping myself since I clearly wasn't going to get any assistance. As I was leaving, she said something like, "I'm sorry if I offended you," without a smile. Great. I went down the street and walked into two other stores, explaining the same white elephant gift dilemma. At both stores, the retail clerk took the time to walk me around their store, offered ideas and suggestions to see what might work. Of course, I ended up buying the gift at one of those stores. Novato Copperfield may want to consider training employees to be more helpful when customers ask unusual questions-but then again are white elephant gift questions in December really so out-of-the-ordinary? Just now I searched for "white elephant Christmas gifts" on Amazon and found a ton of somewhat amusing suggestions. I'm not a Prime member and I tend to avoid all thing Amazon, but at least their algorithm/AI is actually helpful...

The folks who work there really listen to you and help you find what you're looking for. They have…read morea relatively small selection of materials but they do have a little bit of all the basic stuff, and they have a beautiful selection of handmade papers and cards and gifts for all ages. They are supportive of young artists, too. With classes and places to draw while they're visiting. It's got a relaxed vibe and I really like going there. It's very different from the large, busy art stores in The City. It's valuable in its own way. They also offer classes for grown-ups.

Friendly helpful service. Excellent selection of supplies. Decent pricing. Will returnread more

So many books, Heaven. Downstairs is a many aisles of used books for reasonable prices. Upstairs…read morethere are new books with space to roam without bumping into others. Some nice calendars and other items, but the focus is on books. Close to other stores, so you can make a day of it. Being in a shopping area, there is parking nearby. I got a spot easily in front of the store itself. Found two interesting books to being back to my collectionn at home. What will you find?.

This is an amazing independent book store, part of the 9-store Copperfield's Books in the north bay…read morecounties (Marin, Sonoma, Napa). With both a main floor and downstairs area, and great customer service and knowledgeable store staff, this is a wonderful bookstore to visit. On top of that, they are very supportive of local authors. I know because my wife, Annie Fox, now has her books in the store. They have an ongoing program of author Meet & Greets, where you can talk to a local author and buy a signed copy of their book. Of course, they can also order any edition of in-print books for you, in case you don't want to feed a certain massive online bookstore. Support your indie bookstores!

Jacques at Hyegraph is professional, kind and made this experience seamless!…read more He worked with me to make my wedding invitations exactly how I envisioned. Would recommend for high quality, personalized invitations!

Excellent work! Very creative designer, proactive communication, delivered everything on time and…read morethe price was very reasonable. They created the seating chart, table numbers, and guest cards for my son's wedding party. Quite a few of the invitees pinned this business for future projects, Yes, it was that beautiful ! Because there are names everywhere I won't upload photos but they did a really nice job.I'll be happy to work with them again.