Shady Business. Definitely not worth it. Moving back to Texas. Their prices are egregious, and they have shadow monthly programs that their contractors sign you up for without notice. Our AC drain line detached, and the drain pan flooded. The total would eventually come out to $683.74 I specifically asked our contact not to sign us up for any memberships or subscriptions, with a "please." But he ignored my request and signed me up for a program I did not want to sign up for. I noticed the charge and questioned further. I asked things like, "So is this a one-time purchase?" "Can I cancel at any time?" To his chagrin, he said, "Yes, you'll actually be paying less." He wasn't necessarily wrong or right, typical business strategy. This program charges you an initial $18 upfront to "hide" the upfront cost they show (which, if I remember, was about $500+ or so; crazy, but I guess understandable due to the market). It gives you the 20% discount on the service. The program then continues to charge you that $18 for the next YEAR, for "benefits" and discounts. AND if you cancel the annual subscription, you get charged for the rest of the year you didn't pay for. In other words, you will have to pay at least an additional $196 for a membership signup regardless. I specifically asked not to have this. Although I can recommend Dustin Lyday, the contractor, for his service, and yes, he fixed my AC. I am more concerned with the business practice itself. Don't sign people up for an ANNUAL subscription that charges monthly, but makes you charge the full amount if you cancel. That defeats the purpose; the season for AC units is only when it's HOT in Oklahoma. Why would I want an annual subscription? Better yet, the only way you can cancel is by calling them because you don't have any agency over your account! They create it and control it for you, NO LOGIN REQUIRED. That's f'd up and a bad way to create retention. read more

Air Comfort Solutions - INVOICE#: 597836534 - Heating & Air Conditioning/HVAC Near Me

Predatory! Alarmists! Sky high prices! The guys that came out to work on my plumbing were very nice. They scoped my pipes and told me that they were about to collapse and had roots in them causing drainage problems. They recommended relining the pipes throughout the house ($37k). I was about to approve the job and got suspicious. Called a small local plumber out. They showed me every inch of my pipes on camera and said they were in solid condition. Fixed the drainage problem for $400. I will tell everyone I know about this experience so that they don't deal with this predatory company. read more

Terrible - they messed up,cut way too many holes in our walls . they said they fixed it but left an open pipe that squirted water when we turned on the fawcet. Then they couldn't fix it then blamed us. It cost us 4,000 with a different company to fix their scew up . DO NOT USE THEM service was back in july 2025 - they also tried to massively up sell us. Robert, the initial plumber was who I delt with. Don't trust him read more

In October last year I needed the water service line replaced from the meter to my house. I contacted ACS and they sent out two reps; one the deal maker and one a line locator. The line locator marked where the line came out of the house and also marked with dash painted lined on the ground parallel where the line turned north. In the afternoon two guys with a small backhoe showed up and proceeded to excavate a huge hole opposite the marking where the line came out. After digging up multiple shrubs that I had planted and making a huge hole, not finding the line called the locator back. They then dug up more shrubs. Charged me $10K for the destruction. Yesterday I needed a quote for replacement of my aging HVAC system. Came out, looked around and gave me quote of over $27K to replace the furnace, A-coil and condensing unit. I contacted a company that had replaced my furnace in the past. A tech came out and said that repair should have been more like $11K. Do not call ACS if you have a problem. They will try to screw you out of thousands of dollars. Should have known, Jason White was some OU quarterback. I'm a Cowboy, Watch out for them. read more

I'm only giving a two star because they did redo our pipes and fixed our Central Heat and Air BUT, they still not have finished the job. They dug a trench in our front yard in March when they did the pipes at the beginning of March, were now almost in May. They still haven't come filled it back in. We have tried texting and calling and they either don't answer or they don't answer that specific question. Its still not done. They didn't finish the plumbing part because they had to order the new sink also, the same day as the trench digging happened. The beginning of March, THAT still isn't done. They answered once one time about how they ordered the wrong size after measuring it twice and then said, its your responsibility to measure the sink. The HVAC part of the company started just days after them, our attic ladder was taken down and they used theirs to redo our entire Heat and Air because it was sketchy, which understandable. They said the same day, they would send a carpenter out with no charge to come put the ladder back, we're still waiting on that. The City has been out 4 times and 3 of those times, they failed. They only fixed two things quickly once they failed. They still haven't fixed the other failed issue. The attic. They can't get up there but this company keeps scheduling them to come out when they know they haven't finished. The city told us it was on them, not us luckily. But right now, we're dealing with neighbors constantly asking, "When is your yard going to be filled back in because its making our neighborhood look like crap". I wish I knew guys. Its getting to the point now, where we are more theb likely going to be making some calls to place more complaints. The yards been dug out for so long and we have had plenty of rain that, that dirt is starting to grow grass on the piles of dirt and inside the trench. We still have pieces of the old pipes still scattered in the grass, pieces that are still stuck sticking out of the piles of dirt. We chose them because everyone hyped up this company and the fact they have been around for years but obviously, they only care about the money at this point and not finishing the jobs they start. Its been about 2 months now and we don't have a working kitchen sink, we have been stuck eating frozen microwave meals with plasticware because we can't wash any dishes. So, you can pnly imagine. We all have been feeling kind of sick, for obvious reasons. We haven't had actual food in a while. They absolutely SUCK at responding to you period when you ask when somethings going to be done, thats IF they respond and if they do, they will tell you something off subject. Around 30,000 dollars for plumbing and HVAC on a payment plan only for them to not finish what they started. Tore up our yard, we have no working sink 2 months later, and still no communication coming from them whatsoever and dealing with neighbors constantly baggering us about how crappy the neighborhood looks because of the trench they dug in our front yard and garden and just left it. Its only a two star because our water is better and our AC and heat is working again but as for anything else, its nothing good. Just pure frustration. I thought these people were supposed to be "professionals". Only thing their professional at is skimping out on their job and ignoring you. read more

They wanted to charge my father $600 for a $24 capacitor for his geothermal unit. We contacted comfort works and they charged us literally $80! Avoid this company like the plague. They are thieves. I've already announced it on a neighborhood Facebook page, so anybody who lives my neighborhood also is aware of this company's tactics read more

We called Hi-Tech plumbing to repair a leak in the master bath toilet and one sink. When a plumber (Zachary) from Air Comfort Solutions came to our home, I'm like "Oh Lord, this is going to hurt". And...it did!! We had forgotten the two companies had merged. Big mistake on our part. First, he tried to sell us on replacing all toilets in the house which was over $6000. We told him "no". After listening to everything else he was trying to sell us on, we just asked if he could fix the leaks. We were stupid and should have asked him to just leave right then and there. $749.46 dollars later he installed 2 Angle stops ($136.73 each) and 2 toilet flex lines ($175.00 each). Go to any Lowe's or Home Depot and we will find that these parts cost under $15 each. After he left we found a toilet flex line in our driveway (it must have fallen out of his truck). We're keeping it!! We'll sale it to anyone for $100 (apparently there is something very, very special about them! Terrible, terrible company!! It's not the first time we have had a terrible experience with them. Wish we would have never answered the door when we saw the truck. They are way overpriced and predatory in their business practice. Avoid at all cost or it will cost you a fortune!! read more

They charged us $1000 for about 3 hrs work. Did do the work in a timely manner. We had a pipe burst in our garage and called Air Comfort. The next day they sent Jacob who, without turning on the water, said he could fix the leak for $1000 then said there was another leak that would cost another $1500. Unethical, dishonest and I would NEVER use them again! read more

Air Comfort came out and fixed my water leak from the meter to my house. The price was $2600.53 for a 1 inch elbow and labor, it was next to the city meter. . Less than 6 months later I have the same elbow leaking from the meter they replaced. I call Air Comfort and it was going to be 3 days for them to cone out and fix it again. Why would anyone pay that much for this service. OVER PRICED and NO CUSTOMER SERVICE STAY AWAY FROM THIS COMPANY read more

These people are a nightmare. Called 2 weeks before appointment and wanted to come even though we were sick. I told them NO. not today. They came anyway and had my sick husband out in the cold. Amber told me there was no manager to speak to and argued with me when I got two phone calls and said not to come today both times. I said no so they just called my husband instead. Sleezy, unethical, and i just read all the complaints they have on yelp. Not a decent business to work with and really don't appreciate their dishonesty. ​ read more

We've been using ACS for about 9 years now and have generally been pleased with their service. My only complaint is that when we schedule our 6-month checkup, they give us a 12 hour window of when they may show up. Yes, they text or call when they are heading to your home, maybe 15-20 minutes away, but it doesn't allow me any time to plan my day. I'm just sitting here waiting for the text when I have errands I could be taking care of. They could be here anytime from 8am to 8pm. It's currently almost 1pm. They really need to figure out a better way to schedule service. read more

We had used Air Comfort Solutions for 3 years. They were scheduled to come out and do the 6 month service (we were paying the $18 per month as they requested). I requested that after the maintenance service, they switch the account to our new house. They switched the account but then said they could no longer do service on our previous house since account was switched to new house. Even after I pointed out that they owed us a 6 month maintenance, they refused do comply. I then called and told them to cancel the account. They did not; we received a charge on our credit card twice after I cancelled. I have called twice and have never received a return call from their membership department. Only option is disputing the charges with the credit card company. read more

I had a very old unit and it was time to replace it. I did my due diligence and had several estimates done. I ended up going with ACS as they had done someone else's I know and they used the product Carrier which was appealing simply b/c carrier requires installers to be certified through them to perform work/installation with their brand. The most important thing more so than brand is the installation. ACS was higher than all of my other quotes but none of the others were carrier brand. They also had a carpenter they use as it would be needed for my situation. The issue I have with ACS is that they send salesmen out, not a certified installer to look over everything to ensure regardless of what unit you get that anything else needed such as duct work, returns, etc is thought through b/c yet again you can have the most expensive/efficient unit in the world but if you don't have proper duct work, returns(air flow), etc it will never function efficiently. This is what happened to me. I got a great unit $8K for unit, installation, and carpenter. The issue here is now I'm being quoted a ridiculous amount for duct work because now this brand new unit is literally functioning the same as the 1989 unit I had. That's a real problem. I should have went with a different company that did say let's do a lesser more middle of the road unit and get that duct work done properly. Hind-site doesn't help me now after I've already spent that kind of money. I actually got several estimates and now I see at least 3 others would have been a better route. I am starting to think I'll wind up having to get several more estimates for duct work as well a maintenance plan with a different company. Here's the deal you can do all the research you want but it comes down to integrity of a company. In my opinion if ACS had integrity they would eat this and make it right by doing the proper duct work at little to no cost considering they send out sales people without sending out installers and get all their people together to do a proper evaluation as a whole to ensure the client understands what is actually needed and ensure the budget is there. I even asked the salesperson to crawl in the attic to take a look and the response was nah it's fine. I only gave this place 2 stars b/c the actual installers and technicians as well as the carpenters used were all fabulous. Very kind, professional, well educated people. It's a shame that the integrity of the company isn't there and that they don't do a full work up of each home they go in to when discussing purchasing new equipment. I also want to add I did not finance through them so when the install was complete they literally got their money. No issues, nothing. That salesman got his full commission right on time for this. Yet I a customer am out the $ and do not have a unit that works better than my old 89 unit. Such a shame. My advice is yes do your research but make sure you understand it all comes down to the integrity of a company, certified installer for a perfect installation as well as maintenance for that unit so you get many years beyond what your unit should provide for your home. read more

They will not do service on any split unit that they did not install. I guess they don't know how to work on them unless it's the ones they put in. Must only be trained on certain ones. That's my guess. read more

My grandmother has been using ACS for years for her home and a rental. No issues whatsoever. Naturally, when my parents had an issue last night, I recommended ACS. My mother called Monday at 5:43pm. I know this bc it was immediately after I gave her the referral. She was told that someone would call her back after they contacted the service person. She never received a call back. Today (Tuesday) she calls and they pulled her name and said that they can schedule her for Thursday. That makes no sense. Not only did she have to reach out to find out this information- the date is unacceptable bc this is an emergency and she's disabled. The best part- she was told by the lady that it wasn't her who took the call but someone else? Ok, and that helps how? Fortunately- she was able to call someone else who is able to get her in today. She wanted me to write this review because I always recommend them but her experience was subpar. read more

First time I used them, things were fine. Second time, they overcharged, then a second man showed up told me my unit was old and probably wouldn't last the season. He just happened to have one that I could get for a great price, over $10,000. I guess they have some honest people and some crooks. Oh, 4 years later ...old one is working fine read more

From my experience, service was prompt and performed needed repairs with a detailed explanation of what was wrong, with cost to repair. Suggested to replace unit, but without pressuring to buy what-so-ever. B. Arrant read more

Told us we needed a special version of a part that we didn't need. Quoted us $999. We called shockleys heat and air and they came out and told us we absolutely did NOT need that part. Fixed it same day and charged us $393. Air comfort solutions are a bunch of crooks and I've left a review on the better business bureau website as well read more

I was offered a 79$ diagnostic promotion and because my AC wasn't working as well in the colder weather I wanted it checked out. They told me it would be 19,000$. Decided to go with another company and got the problem fixed for not even a fraction of ACS's offer. They also did not honor their 79$ fee and charged me 129$. Their receptionist Leanne told me the new owners that took over late last year do not offer "refunds" of any sort. Now I'm in the process of disputing the 50$ overcharge, when I probably should have refused to pay them a single red cent with their completely shady business practices in the first place. Do NOT use this company if you want something to be fixed or for a competitive price. Do use this company if you like feeling like someone is trying to take advantage of you. read more

Air Comfort Solutions: Not a solution anymore we've used Air Comfort Solutions for heating and air, now electrical and plumbing, too, since about 2000. They put in an AC system in my previous house when one of 2 AC units failed. It cost about $8,000. Then I moved to my current home and the next year we had to replace the AC unit. Air Comfort Solutions wanted $13,000 for a new system and had their supervisor come to negotiate. We settled for about $11,000 and they installed in August of 2012. Additionally they were contracted for inspections in summer and fall for heat and air and we felt everything was going OK. Since then. I have ordered electric and plumbing services from them that seemed overpriced, so I started playing closer attention to pricing, service and response time. Our AC went out 8/19/2022. ACS came and said it was a blower problem- motor and squirrel cage. The 10 year warranty had just expired by days. The tech never entered the back yard to check the compressor unit, so still don't know if the frozen compressor unit had any damage. I called 8/19 and asked ACS to repair. Peaches said "fine I'll initiate and take care of everything. Not hearing anything, I called 8/20 and asked about progress - they said they had to order a part and were closed on the weekend, so I couldn't find out until Monday. Looked "hinky" to me and they couldn't get the parts for 4 or 5 days. I contacted Hill & Co., to get it fixed. Hill was there on Monday with the Carrier parts and we tried that, but other things were wrong with the system, so I decided to replace the whole system. I had already paid for the repair, but they gave me credit for the repair. When Hill called ACS, they said our warranty expired in 2021 - I gave them copies of documents showing our contract date of 8/10/2012, when we paid them over $11,000. Seems like warranty may have expired by 9-10 days (Carrier equipment). I think ACS was great, but has changed with new ownership. I can no longer recommend them for anything. Their quotes for a new system were eye-opening: Basic - $12,983 2 year labor warranty Deluxe - $15,983 10 year labor Premium - $21,979 10 year labor, 20 year heat exchanger All of these quotes specified using existing ductwork and two with fancy thermostats. Hill and Company charged me $16,010, which included new copper pipe, new decking in attic, restructured ductwork for efficiency, lifetime labor warranty and other improvements which result in a "premium" unit. Matt Wood at Hill & Co. is my option for the future. Just had new Trane system installed (8/23/2022) - stay tuned... read more

We called this company to service our HVAC. Our A/C was working fine when they arrived. The technician said we needed a new capacitor but I wanted to wait to discuss with my husband before we bought it. As the technician was leaving, I asked why the A/C was running so warm. He said he disconnected the capacitor since it "didn't work." Reminder, the A/C was working fine when they arrived. Bottom line: they broke our A/C in order to upsell us. read more

I took off an entire day for this a pre schedule appointment even called to get updates three times but no one showed up or even called to reschedule! read more

Before you do business with Air Comfort Solutions OKC, do yourself a favor and Google that exact phrase. You'll notice the first result after the ACS website is the Better Business Bureau's complaint page, which is constantly brimming with new complaints about them. Many of these complaints completely mirror my own: Our AC went out when it was 100+ degrees, they came out and looked at things, then said they could fix the problem for $3,000 or so--but since our unit was "outdated," it'd be a better idea to replace the whole thing, which they could do immediately. We were desperate and agreed, and the charge was $11,700 for a unit I could not find for sale online for more than $2,700. Also, after repeated assurances that the extra service contract we were "buying" at the time would cover future maintenance and repairs, a year later they informed us we had to pay an added $179 a year for them to come service the unit or else the earlier service contract we'd signed (and will be paying for for the next EIGHT YEARS) would be void. I have to stop typing now because I am furious all over again. If you meet the people who run this business, yell at them so loud that they cry. Then let me know where you saw them so I can yell at them very loud. EDIT: I forgot to mention that the initial installation failed city inspection because of some surprisingly poor workmanship, which meant a second visit by the technicians and a second visit from the city inspector. So that was cute. read more

I am a new Air Comfort Solutions customer and had a maintenance check up done about a month ago. Very nice technician, no problems. However a few days ago, my AC system did not start. After calling AirComfort Solutions and waiting for a few (hot) days, the same technician came and determined one breaker flipped. Since I did not have a power outage or storms closed by, I did not even think it was the case. The technician waved the amount of the service call and for resetting the breaker, charged me a little under $300! read more

I have cancelled appointments and remained home all day waiting for the promised plumber to come to my home and re-connect a dishwasher that they removed and replaced a ruptured pipe. The woman I called this morning wanted to schedule the plumber for some time next week - explained it is sitting in my living room I needed someone today, asked to speak to a manager she was off line and then came back saying the manager said will have plumber out sometime today! stayed In all day, no call, no Plumber. Called company a man answered I asked when the plumber would be here he left talked to ? came back said: someone had called my cell number earlier and I agreed to wait until Monday! Told hI'm NO ONE called me he kept repeating my cell number. I explained I am alone, no record of call I waited all day cancelling appointments did NOT APPROVE WAITING TILL MONDAY! I do Not believe she ever intended to have someone come out today!! Will not depend on this company again. read more

Terrible people work here. They take advantage of the elderly. They tried to charge my mom $3000+ to replace 2 toilets and a faucet. After she called and told me I said she needed to say no to that rediculous price. They already started and charged her $1100 for one toilet! They should be ashamed of themselves for their lack of ethics. read more

Our AC was not cooling July 5th, we called Air Comfort Solutions (129.00) for trip charge). Starts out #1- capacitor not working. Needs replacement. #2- need to pressure up the lines. Will cost 400-600.00 for that, because it would take awhile to find the leak he said it will cost more to do inside and out. More $$$. #3- Needed freon, at 150.00 per pound. Direct quote "ma'am you are looking at about $3000.00 dollars to fix this old AC and still this thing could need more work. My question, how much to buy a new one? Answer- 11,500. And he would have the sales app come. Which he did. Our decision was wait have them do nothing, pay the 129.00 for trip charge and we would call someone else to give us another report. Thank goodness we did! Findings from the other company we called Air Control Experts- Capacitor, that Air comfort solutions said needed to be replaced, measured after testing in perfect working order. The leak was one tube which he showed me within 15 minutes of working on it. He welded it, put a full amount of Freon in @ 75.00 a pound (not 150.00). And it was up and running within 2 hours. My total cost was 675.00. Overview- Air Comfort Solutions Tech was untruthful in order to steal money from us and convince us we needed a new unit. I am speaking out because they need to be shut down. I will be reporting them to the BBB. People check that out. They have multiple complaints with the Better Business Bureau. read more

Always pleasant, helpful and profession. The are available in a timely fashion. We have used them for 8 or more years.

Crooked crooks. They took advantage of my neighbor with dementia. They had just been out a month or two prior, so I thought it was odd. Went over there, they were trying to get her to renew her service plan, which they said was still good. No proof of when it would expire, and charged her 125/129 for replacing a capacitor that most likely didn't need it (this was in February). (The capacitor was a $25 piece!) They removed a service charge, and the service contract fee from her bill, wish I'd been there earlier before the capacitor was changed. Reducing her bill by around $250! She never called them for a service call, but they just came out! Go some where else!! read more

One our heaters went out this morning (Thursday). Ac solutions said they couldn't send someone out until Monday. Called up Gordon's and had someone out and the job finished within 2 1/2 hours in this snowy storm system. Perhaps ACS was making another commercial read more

According to my research they seem to set their prices according to what they think they can get out of you. They definitely preyed on the elderly this time. My elderly parents didn't have heat when the weather changed because there was a gas leak that drained 100 gallons of propane from their tank. My mother had the tank filled and all 200 gallons leaked out. I found out they never called for a final inspection on the job. They did come out, but didn't fix anything. Another 200 gallons leaked out. The third time they came out, they said they tweaked the venture because it was a little off, but said nothing about a leak. I also believe that the fan motor blows air way too fast for the heater to be efficient. I tried for two weeks to get an explanation but the General Manager wouldn't return my calls. read more

call any one else!!!!!! they are out for money and will take advantage any where they can especially with elderly. my mother called them 4 years ago. they sold her an air conditioner which I'm pretty sure is to small for the house told her she needed a new heater and hot water heater 15,000 later! not even 2 months after they installed the hot water heater flooded the house. I had to fight with them to supply dryers for the floor after they came out to fix the issue. just had them out cause the air container quit working they got it working but it wasn't cooling the house so 2 days later had them back they said the unit and vent needed to be cleaned and they wanted to charge 1100.00 shit my husband cleaned it in an hour and working just fine! air comfort solutions is a rip off and you should definitely call anyone else I can't believe how much they try to charge ppl and what they will sell you if you don't know any better!!! read more

Total rip off. Short story they tried to get me to get a ne2 a.c. system when none was needed.

My air conditioner broke down and I called after 5 on a Friday night. They sent Steven out to help me. He could not have been nicer. He had me fixed up in no time. I cannot say enough good things about Steven. I would definitely use again read more

Sunday afternoon plumbing service call needed for broken hot water tank vent. Phone answered promptly by an employee - not an answering service who quickly took my information and advised us of the expected ETA. Plumber arrived ahead of promised time, evaluated the problem, retrieved the necessary parts from his truck and made the repairs. Finished the job before he was supposed to arrive, not an experience I've ever had before and the cost was well under $200 total - on Sunday. Nobody is ever going to be perfect and I have heard a lot of rumors about the company but I can only say our experience was positive. read more

Avoid this company like the plague. I needed a new gas hot water tank. Contacted Lowes and found out they use this company. After their agent arrived, I told him that I was interested in the A O Smith 40 gallon tall tank for $579.00 plus tax and installation cost. He told me the A O Smith brand was cheap and his company does not sell them. He then quoted me a total price of just over $2,200.00. That is outrageous and makes me wonder why Lowes continues to use them. Mullins Plumbing told me I could buy a tank from Lowes or Home Depot saving me their 40% markup. They would install for $400.00. Next, I contacted Home Depot and the plumbing company they use will install a Rheem with a 9 year warranty for a total cost to me of $1,159.00. read more

Called them out to service my A/C. When they arrived they jumped straight to work, and within a minute they informed me that there was a leak that they couldn't find, and if I filled it with Freon it would leak out instantly. They charged $620 for a fill up BTW. They quoted me $8,000 for a new system. Being skeptical I called another guy out to look at it, and lo and behold! He pumped it full of Freon, and there was NO LEAK. Not to mention he only charged me $375 to fill it up.. it's been several days, and I've had no problems. The 2nd guy also assured me that a new unit would only cost me $4,000-5,000, including labor, if I did end up needing one. Air Comfort Solutions are seriously ripping off uninformed people. Stay away! read more

They were very easy to work with. I was selling and they followed my instructions and took care of the issue.

Yeah, I think they're good but a little too self aware of themselves and try to profit off that

We called they for help this June when our ac was using to high of wattage, after spending over $300 they offered nothing to assist us. They failed to identify the heat strip was melted. So the AC and heat were running at the same time. $600 AC bill on 17-00 sq ft home. They two year service agreement also has a service call fee and a fee for coming to the house. They only refunded us the the TWO yr Agreement charge of $179. BEWARE of calling ACS. They have hidden charges. Dissatisfied in Choctaw read more