The service I asked for came from a yearly maintenance tune up. I used Groupon for a deal because…read moremeany if these companies bring business that way. The office staff was extremely challenged by accepting this voucher. The office staff repeated the same thing multiply over a 5 minute conversation asking to make an appointment based on the Groupon. They tried not to accept it multiply to deny the Groupon and over charge.

Very professional,Friendly, cleaned up everything after they installed a 4 Ton 16 Seer York…read moreSystem.. Thank you SMS . Love my new unit

Justin S. came out today and serviced our HVAC System. He was very…read moreNice and cordial. He explained several things to me and changed the Thermostat programming at my request. He also found that the start Capacitor spec for condenser unit was showing signs of deterioration And may require replacement the next service visit. Justin explained The details of the 3 service plans for consideration. He was very Knowledgeable, and I could not be more pleased with his demeanor. i have been very pleased with ICS and their service technicians and this is just another example of how good these people are!!

Customer: Wayne H. Service was performed by Joseph Edgar,…read moreand I was very pleased with his knowledge, and providing excellent service on our Carrier Infinity Heat Pump. I have tried other companies in the past, and I will definitely use Indoor Comfort Systems for my future service needs. Very pleased we have a Company of this high standard servicing Carrier HVAC Systems. Thank You.

My name is Grady Fike and I would like to say All Weather Heating and Cooling did an excellent job…read moreinstalling my system. I did however have an issue with my thermostat....The Service Manager was great with walking me through the necessary steps to rectify my situation.....Big Ups to All Weather and thanks for providing excellent service.

Did not go great by any means compared to other local companies we've used in the past…read more 1) Was told it would cost $95 for this type service call. Not that it's $95 just to show up and that it doesn't even include the first hour of labor (they were here less than one hour and still tacked on another $124). $219 total. 2) Scheduled the appointment a week in advance and they still showed up a day later than promised. They also refused to provide any kind of time frame or window for the appointment. 3) The technician smelled like an ashtray which affected my wife's allergies terribly while he was in the house. 4) Called them back to discuss the perceived misrepresentation on the phone and was just told that this is our policy and this is how we operate. We won't use them again or recommend them to anyone else. This will also be posted on Angie's List, Facebook, and work classifieds to spread the word throughout Madison County.

I had to replace my 10 year AC and they were able to get it installed fairly quickly. Although it…read morewas not without hiccups but they did take care of the issues I had. For their services I had new duct work and a Trane AC put in. It was hot so it took about 3 days to do all the work. But now it's running fine. Nice and cool. Recommend them as the crew were good folks who knew how to take care of business.

My emergency heat quit working and the cause was a blown relay, the result of poor electrician work…read more(and failures of simple math) from companies prior. The actual repairperson who did the work was knowledgeable, prompt, and faultlessly polite. That is the best part of this story so far. I was charged for a service call fee, 2 hours of labor (of which only 40 minutes was performed, I have it recorded both by phone calls and security camera) and a 1,600% markup on parts ($117 for less than $8 worth of relays; I googled the part number). When I mentioned these billing issues to customer service via email, they quickly corrected the labor charge, but stuck to their guns on the part markup because it "wasn't fair that our tech had to drive so far to get to you". The business is located about twenty minutes away from our major city center; and when, to save time, I first offered to send pictures of my unit and control panel before anyone came out I was told that would not be necessary, so any assertion of 'unfairness' or wasted time/lost profits is poor planning on the company's part, not mine. I told customer service that I could be charged a fair rate on parts AND labor or I would leave a one star review, or if they wanted the bill paid as it currently was written it would be the last money I spent with this company, at which point they tried some guilt trip of "well, you agreed to the work" despite having no written or verbal authorization of charges, and said they'd get back to me, but with no specified timeframe for doing so. It's been over four days speaking with the CS representative now and no resolution. This is the worst part of this story so far. I will gladly edit this review down when the billing is both accurate and fair, but I am four days into a series of emails and calls and am becoming increasingly impatient.

Even though it's peak HVAC season, Jamie got us on his schedule and got our AC working properly. He…read morelistened to our concerns (some rooms weren't getting any air) and thoroughly went through our system to ensure every room was cooling. Very reasonably priced, too! Thank you!

I talked with Jamie on the phone to set up my appointment. The service tech, Adam, showed up…read moreexactly on time. He answered all of my questions thoroughly and didn't mind that I watched the entire process so I could have a better understanding of what servicing the AC unit involves. Adam also took a look in the attic to evaluate the install and check everything else. I believe he was honest with his evaluation and did not try to sell me unnecessary services. This company has earned my trust.

If I could rate them less than 1 I would. I have used Rise…read moreHeat and Air for over 15 years exclusively.They are my neighbors. 3 years ago I hired them to install a 4 ton air HVAC system. Yesterday the system failed to cool. I called for service. The owner Ben Rise arrived onto the property didn't respond when I greeted him" He Immediately made reference to my other unit that they did not install. I mentioned to him that I called them first for a quote and went with the best offer. After that he determined that there was a leak. I simply asked him about why a new system would have a leak. He told me that would give me freon and I could call another company to fix it. He then told me I can call his attorney when I continued to ask why this issue was occurring with a new unit and new lines. He then stormed off my property yelling and screaming at me. He then got into his truck, reeved the engine and drove down the street putting lives in danger with his reckless behavior. Needless to say, his behavior is completely unacceptable,disrespectful and unprofessional. I have referred Rise Heat and Air numerous times over the years, but would never do so after this encounter. I have never in all my years been spoken to on my own property they way Ben Rise spoke to me this morning. Hire them at you own risk.

They showed up quicker than expected and got my air system up and running. The technician was very…read moreknowledgeable and explained what was going on with my system. I felt they were very reasonably priced. I will use them again in the future if needed.

I called in a service call for my home HVAC system yesterday and was scheduled for an appointment…read morefor between the hours of 8am to 10 am the next morning, to my surprise the owner Mr. Keith Petty arrived at my door a little before 8am and had my conditioner fixed within 30 minutes. This company I highly recommend. The technicians are always polite and willing to explain the issue. It's always a good experience with Keith Petty heating and cooling. Thank you! I'm a happy client.

They made a max effort in showing both professional service and seeing to it that I had minimal…read moredifficulties with the warranty service in getting replacement of my A/C Heating combo package. After two weeks of no A/C in the Alabama heat, they delivered the package and worked until 2130 to get my A/C up and a good nights sleep in a cooled house.