I had been dealing with serious plumbing problems for over six months. Six plumbers later, air design fixed the problems in less than three hours. The customer service was phenomenal. I was referred immediately to mike, the plumbing manager, who listened patiently to my story. He dispatched the plumber early so that he could go on the roof if necessary before rain for next two days. The plumber, daniel, was terrific. Very efficient and patient while we got authorization from my home warranty company. We tested everything several times and I've had no problems since. It was a great relief because the previous plumbers wanted to dig up my entire house and lost interest when I didn't agree! Or after listening to the problem would come to my house only to tell me they only did certain plumbing problems. Mike assured me that air design could handle the entire job. I highly recommend them, very professional and competent. Save yourself a lot of grief and call them first! read more

the company installed a new HVAC system for me in February and also recently a new cover for the HVAC system air filter. they did an outstanding job at a very reasonable price. very professional, came on time, made sure I understood how it worked, cleaned up after themselves. would highly recommend them for anyone needing HVAC services. read more

I had Air Design Systems clean my air ducts and unit. They did an outstanding job. I was really impressed by the time they took and the detail to which they cleaned. My house seems a lot fresher and cleaner and the whole process gave me a peace of mind. Would highly recommend them. read more

Bravo-Zulu to your company! I lost the cooling power of my home central air system over the weekend of 12-13MAY18. During the evening of 14MAY18 one of your technicians name Kevin came to my home (Crystal Creek Sub-Division), and found the problem to be a bad fan motor. I personally watched as Kevin did the necessary labor to remove the old and replace it with a new one. On top of it all Kevin was extremely courteous, respectful, and a credit to your organization. I am a retired US Navy Chief and understand the nuances he had to deal with workwise. My wife and I both thank you so much for the repair job, but even more so for providing us with the consummate professional who completed it! He is the face of your company! read more

So impressed with Daniel at Air Design. He went above and beyond and provided great customer service with a plumbing problem late on a Friday afternoon. Will definitely use the company again. read more

the repair man knew his job well and had the problem resolved in just a few minutes. cost was reasonable too.

I premise this with the fact that their plumbing division is great and wil continue to use that part of the company. Had an AC issue this past weekend. On Sunday the capacitor was replaced but by Sunday evening we could not get the AC to cool below 75 degrees. Called back late Sunday afternoon for another person to take a look at our system. Was called back early evening and was told the tech had 3 other people in Milton without air in front of me. Said no problem, take care of those folks but put us on first thing Monday morning. Monday we had a tech show up, determined that is was a compressor issue and that the part would be ordered from Dallas and should be able to install on Wednesday if the part arrived on time. Called the office at 1030 on Weds as we had not heard anything. Was told the supervisor would call as soon as he got out of a meeting. Called back at 1209 to find out what was going on and was told the super was on another line and that he would call back. 1214 received a call from an admin stating that the part was in but that it takes a few hours to install and that they would like to do it Thursday. Super then got on the line when I stated we were not happy with waiting until the next day. He made it sound like he was looking at scheduling and that he would call me right back. 1259 I called again as I had not heard, the lady said she would check. I told her that I now presumed that the install would not happen until Thursday please have the people here first thing in the morning. That this would be the last time we use AD for hvac and the owner was more than welcome to call me. At 130 an admin called and said the men would be out tomorrow at 815. I voice my displeasure that the super didn't call to try and do some customer retention. Thanked her for her time. Was quoted Monday that the labor would be $810 which I thought was high as the average is $645 but since it was to be a rapid response I thought it was worth it. Now with poor customer service and a day later I presume it will be less than the $810 estimate. read more

My experience with Air Design certainly doesn't match the ones I am reading. Even though their website says they "do it right the first time" it took them FOUR times and over a course of three long days to get my air conditioning up and running. We called them on a Tuesday morning and they were here relatively quickly and we had air for a few hours, although it never registered below 80, and it went out during the night. A 2nd call was made to them at 7 a.m. Wednesday morning and even though it was their failure to repair, we were not given priority and they showed up 10 hours later. That "repair" also was a failure, lasted a few hours and the air conditioning went out again overnight. A 3rd call was initiated to Air Design at 5 a.m. on Thursday morning and again the "tech" showed up 10 hours later, spent 20 minutes on the air conditioner and 3 hours after their third failure, we again had no air conditioning. By that time on that same day it was evening, so a 4th call was placed to the dispatcher and the tech on call, Paul, arrived within 90 minutes. For the first time since Monday night (it is now Thursday) and after 4 service calls from Air Design, 3 of which were half assed failures, we had air conditioning throughout the night. Props to Paul, who obviously knew what he was doing unlike his incompetent coworkers. He spent the time and evidently addressed the problem as we have had air conditioning since he left. Of note, we have had company visiting us from out of town throughout this entire time and were not able to provide them with a good night's sleep or a comfortable environment during their stay. Air Design is not the only game in town and I will not call on them again. read more