Outstanding work for an emergency call over the weekend for new home owners. Technician was…read moreprofessional and helpful.

I want to preface this review by stating that I was satisfied with the employees who provided the…read moreinitial estimate and performed the repair. However, my complaints with Bounds Heating & Air stem from their business practices, lack of pricing transparency, and poor communication. Earlier this week, just days after my wife and I welcomed our first child, our AC stopped blowing cold air. While the unit was cooling, the blower motor had failed. Since Bounds had installed the system when the home was built in 2013 (their sticker was still on the unit), I assumed they would be well-suited for the repair. I called on Tuesday, and they sent a technician who diagnosed the issue and quoted me $1,420, plus a $90 diagnostic fee, bringing the total to $1,510. While I had seen similar repairs estimated between $800-$1,800, I needed the repair done quickly and didn't have time to shop around, especially with a newborn in the house. Scheduling Issues The technician was scheduled to arrive between 3-5 PM the next day, as we had a doctor's appointment earlier that afternoon. However, I received a text just before 2 PM stating the tech was on the way--meaning no one would be home. When I called the office, they claimed the appointment had been scheduled for 1 PM and that the tech was actually running late. I still had the original voicemail confirming 3-5 PM, but despite the miscommunication, they did send another tech later in the day. The technician arrived around 4 PM and completed the repair in 40 minutes, which I appreciated. However, after researching later that night, I found the blower motor itself typically costs around $500 at retail, and likely less for a contractor. Lack of Pricing Transparency The next morning, I received an invoice--but it was not itemized. There was no breakdown of parts or labor, no part numbers, no taxes, and no indication of whether the parts used were OEM, aftermarket, or remanufactured. I had never seen an invoice so lacking in detail. When I called to request an itemized invoice, I was told that Bounds does not provide itemized invoices and that it was "not standard practice." After pressing the issue, I was eventually contacted by a manager named John, who explained that Bounds uses a third-party national company to determine pricing and that they would not disclose the cost of parts or labor. I expressed that while I understood a markup was involved (as is common in many industries), a business should still be able to break down what the customer is actually paying for. If the motor cost around $500, that would mean I was charged $920/hour for labor, assuming a one-hour minimum. When I pointed this out, John refused to provide any further breakdown and made it clear the owner would not either. Essentially, the response was: "We're not going to tell you what we paid for anything. Tough luck." Final Thoughts I have never encountered a company so unwilling to provide basic pricing transparency, and I will never use Bounds Heating & Air again. I strongly advise others to seek out a business that values clear, upfront pricing and better communication with their customers.

Came to change motor under warranty . Great job. Will use again. Aaaaaaaaaaaaaaaaaaread more

Left a message including my name address, and phone number with a person who assured me I'd get a…read morecall back that day. I did not, nor did I get a call the next day. I don't care how good a company is if it's unreliable and nonresponsive. Do not reward bad treatment, folks.

Had the best customer service experience starting with my phone call to service representative to…read morethe expert repairman. Jennifer was professional and so helpful on the phone. They came out the same day. Repairman was professional, thorough and quickly fixed the problem. Cost much less than I expected. I can't recommend them enough.

Please read the facts below when deciding whether to hire Browning Heating and Air Conditioning…read more They say a lot about the company and its owner. Here's the summary: Despite having a maintenance agreement with Browning, two regular inspections did not uncover a basic visual condition that would have prevented a significant leak and property damage. And when explained to the owner, he denied responsibility, blamed it on an installer from years earlier, and told me to speak with his lawyer. Here's the details. In October, 2025, I paid for a one-year a/c maintenance agreement from Browning. Browning attests on its website that with its "full-service maintenance plans . . . [w]e'll assess your entire system." The invoice for that agreement lists a variety of tasks they would perform at each visit. Those tasks include "clean drain pan" of the attic air handler. The air handler includes a primary drain pan and a secondary/emergency drain pan for collection of condensate. Browning performed its first maintenance in October, 2025, did the usual checks, and noted that the system worked. Six months later, on April 2, 2026, Browning performed the second scheduled maintenance. The report from that day checks off that the condensate drain pan was cleaned and states that the a/c unit was left in working order. On Saturday, August 8, 2026, I returned from a vacation to find ceiling drywall and insulation on my floor, water damage to walls and flooring, and the air conditioner off. I went to the attic and found water accumulated under the air handler, flooding the ceiling drywall underneath it. I called Browning and reached the technician on duty for weekend emergencies. He arrived the next morning and inspected the unit. The problem: the primary drain plug was absent and the secondary drain plug was not seated well in the pan. These plugs are to prevent water from leaking from the drain pans. These are the technician's quotes from the invoice for that work: "Found that primary drain pan was missing a plug on the backside of the unit, causing the water to flow into the cabinet [] then out into the secondary drain pan. [B]ut secondary drain pan leaked residual water around rubber gasket." The tech "repositioned rubber gasket to prevent future leaks." He also "found [the] drain pan plug and inserted it in place." If plugs were in proper place earlier, a sensor would have tripped and turned off the unit well before any leaking of water in the attic. I then paid for that service and told the tech to inform the owner, Mark Browning, that I would call him Monday morning to discuss this. I also hired ServPro, who came, stabilized the water damage, and placed nine fans/de-humidifiers to dry the walls and ceiling. I called Browning's office Monday. When Mr. Browning returned my call, I explained that I believed the damage was Browning's fault because the maintenance checks include an inspection and cleaning of drain pans. In fact, Browning's website states that "[r]outine preventative maintenance helps technicians identify drainage issues before they lead to water damage." The website also states that inspection is straightforward for a professional: "The condition of the drain pan can be inspected while the unit is off by using a flashlight and about a gallon of water - but inspections are best left to the professionals." On the call, however, Mr. Browning took no responsibility and instead blamed the absence of plugs on the company that installed the unit years earlier. I explained that even if that were the case, I hired and paid Browning for routine maintenance to find and remedy routine issues with the unit. Mr. Browning ended the conversation telling me that I'd have to take this up with his lawyer. Please consider these facts when deciding which a/c service company to hire.

I am not going to lie. I am actually very surprised to see a lot of negative reviews on this…read morecompany bc they have a lot of great reviews on Google. I contacted this company a year ago when my a/c unit died. I saw the LibertyAir sticker and decided to call bc they installed it with the previous owners. It was so hot in my apartment and they were able to assess. I ended up going with them to place a completely new HVAC system cost me 12K. It had an air scrubber that I was not forced but encouraged to get. I was never forced into anything. In fact, the tech that came in asked me questions bc he didn't want me to spend a lot of money on the a/c unit, which I appreciated. I ended up getting the a/c with all the bells and whistles. I was referred to their home loan program that lets you do 18 months with % interest, and that has been a life saver. So, I was actually really disappointed that within a year I had to contact them bc it was leaking and had a clog. They were able to come at night and unclog the pipe. I signed up for their every 6 month check/tune-up. So another couple hundred dollars there... I like the company a lot as they are responsive. I just wish that the tech that came didn't leave a mess on my carpet, but overall good experiences!

I Have been a customer for some years. Recently my system died The service man came quickly but…read moreconvinced me to pay for a patch up job hoping to plug a leak/without !!' locating it and replacing refrigerant to the tune of $1000 i was happy pay to get air on again But 3days later all refrigerant had leaked out and system dead I finally had the sense to Call Charles Berg the service person took 5miutes to locate an unrepairable leak and expressed his surprise that i had shelled out all that money on a solution that lasted Three days For $1000 im a retired teacher on a pension Call Charles Berg for Any Ac issues and skip Liberty Air

I have used this company in the past to do repairs and I will use them in the future for any…read morerepairs needed.

Outstanding service!!! They were at my house within the hour…read morefor a non emergency service call. Pedro was extremely professional and knowledgeable. He took the time to explain the issue and the solution clearly . The work was done efficiently and the charge was very reasonable. Highly recommend!!!

Fast and honest service. The serviceman easily could have told us we needed a new air conditioner…read morebut, instead, he replaced a capacitor on the unit and brought that old heap of bolts back to life.

I gave them a one because I don't think "clickbait" is a good way to do business. On their yelp…read morewebsite it says plumbing, Ac and HVAC however when I called the lady told me we don't do plumbing just HVAC. Since I don't have AC and they don't do plumbing then I won't ever need to call them ever again.

I was recommended to them by a friend and I was not disappointed. My heat wasn't working, so I…read morecalled and they sent someone out the next day. My technician Julio was very knowledgeable and even showed me how to program the new thermostat. Additionally, he gave me advice on the best types of filters, especially since I have a dog. Furthermore, I was more than pleased with the prices. They felt fair, even though I must say I have no sense of judging what's fair or not in that department! It's 69 to come out, so I was thankful that he had the new thermostat on his truck ready to install. I'll definitely be using them again.

Had a scary experience with my Apartment Furnace, whereas a small fire caused the unit to shut…read moredown. Mohammad at Newmans Heating thoroughly went through each part of the furnace to insure the safety of the unit. I would highly recommend Newmans and Mohammad.

8/16/2026, I called the office and spoke with Megan. She seemed to be very nice. I explained to…read moreher what my problems were with my A/C. She said she would get someone to come check it. My A/C was WORKING two days before I called Brandon but it was leaking water around the seal in the line inside my house so I had to cut the air off. Brandon came to my house within 1 hr. of me calling the office. You cannot beat that for good, fast service!! Brandon was very nice, easy to talk to and had a professional mannerism. He was very informative. The results of Brandon's diagnosis was the line outside was clogged with debris and my thermostat was bad. Plus he saw three other issues that he felt would not last much longer and advised me to let him order those three parts. So I did agree. And I even asked him about a service plan to have my A/C serviced twice a year by them. 8/17/2026, 7:30 a.m. Brandon returned with new thermostat. Temp in house was 87 degrees and set for 74 degrees when he left. 15 hrs. later the temp in my house was 84 degrees with ceiling fans on. At midnight temp was 80 degrees in my house with ceiling fans going. I had thermostat set for 74 degrees but it never did reach 74 degrees all day or up til 2:00 a.m. the next day *.18.2026. We are on the third day of my problems not solved. I am not too sure how long this new thermostat is going to work. There is no air coming out of 11 vents in my home, only 2 vents had slightly cool air, there is no cold air coming out of the only two vents that seem to be working. I don't know why the vents are not working as they have always worked with this same A/C. Brandon knew the air was not coming through those vents. My problem was not solved completely since my home did not reach 74 degrees 16 1/2 hours later and the air coming out was not cold air, just slightly cool air and 11 vents had no air. Brandon knew I only had air coming out two vents. I feel that he should have checked the vents to find out why the air was not coming in. I am not a happy camper! I need to pay for what I received which was a diagnosis, vacuumed line and seal it around inside line, I do not think I should pay for a thermostat that 17 hours later it still has not reached the 74 degrees I set it for. Something is wrong with that. I will gladly pay for what was done right. However, that thermostat needs to be replaced or the motor needs to be checked because it should keep running until the right temperature is reached or so I would think. I am not a A/C worker, so I do not know. When I tried to call them to tell them about the thermostat the phone rung and I was cut off. I heard the sound of it being picked up and then hung up. I guess they have caller ID. I tried to call the office later and it said all lines were busy call back later. I tried to call Brandon later and no answer. I am not sure what happened to 24/7. Brandon wanted me to do a review to help him even before he had the thermostat installed. I did write a good review but I could not get the review to go through. I tried three times. Now I am glad it did not go through. As I still have problems. I will be surprised if this one reaches its destination! I hope only this one is received as now I know the problem was not completely resolved. I feel that Brandon should have checked the other 11 vents to find out what was going on that no air was coming out of them. I do not like to give bad reviews. I like Brandon. He seemed like a very nice business person and professional. I am doubting that this is the company I need to go with. Brandon said I need three other parts for my A/C but now I am questioning that. I think I need to pay for the work that was actually done and the service fee for coming to my house and then I need to move on. If the thermostat does not reach the 74 degrees it was set on, then I will not feel that the thermostat is something I need to pay for if it is not doing what it is set to do. I had hoped I would love this company and I proved that by letting Brandon order the three parts he says I need before the ones I have go bad and by taking out a service plan to have my A/C checked twice a year with them, however, my plans are to move on so I do not need the parts nor the service plan since my intentions are to not stay with this company. At this point I will not recommend my family nor friends to go with this company,-but I do no want to let my bad experience influence your choices. You have to go with what your gut tells you to do. That is what I done, I was wrong! !!! I hate that. I really wanted to have a good experience with this company. In the reviews I saw good things were said about Brandon and his work and that is why I chose this company. If you go with this company I hope they never hang up on you. And I hope the work they do will be completed.

They came out the same day, within an hour of my phone call . Justin is always so nice and explains…read moreEVERYTHING to me . THANK YOU !!!