Amazing service. They showed up as planned, communicated throughout the process, and gave me an honest and fair deal. Not only does their service shine but their customer service does too. They were kind and considerate. The installers were mindful and clean. The whole family is just kind. Good and kind people. Thanks Sam! read more

THE BEST!!! Air Ducks IMPRESSED me and we have been so HAPPY with the quality work & excellent service. They had replaced 2 of our 40-yr old water to air HVAC units in the middle of the August heat. From start to finish, they worked hard, and was very professional and courteous. These days, it's hard to find people with good work ethic, so we were very happy to have Air Ducks doing this type of work in our home. It took about 4 days to replace our 2 units, and they always communicated to me when they were on their way, how long they were going to be, if they were going to stay a little bit later, or come a little early. Any questions we had, they were very knowledgeable and honest. We also love the fact that they were family owned and operated, so we knew that they cared about doing an exceptional job for their customers. Another big reason why we chose Air Ducks above the other companies we received estimates from was the QUALITY PRODUCT they offered. We are living happy and comfortable with our new Trane Units, which are known to last long. It's the best investment so far with our house. Air Ducks was referred to us by a friend. We still went ahead and gathered 4 other estimates to compare. We are so glad that we chose Air Ducks to do the work, and would highly recommend to anyone! We have a 3rd HVAC unit to replace and will be using Air Ducks again. read more

Air Ducks Heating and Air Conditioning - 3.5 ton & 2 ton Trane Unit - Heating & Air Conditioning/HVAC Near Me

Our a/c unit that we purchased for $6,000 from Air Ducks and had repaired 4 times has stopped blowing cold air again. I have left several messages over the past 5 days in the hopes that after spending over seven thousands of dollars with this company on a new unit (with 10 year warranty) and several visits to repair the unit THEY installed less than 6 years ago is unacceptable. After 5 days without air, Carol was rude and insensitive to the needs of your customer. read more

I got quotes from multiple companies. Air Ducks not only came out with the lowest price, they had the best customer service. They didn't try to tack on any additional charges for unnecessary work. And the crew that was sent to replace my old ac unit was extremely polite and thorough. read more

I have been very pleased with Air Ducks. They installed a new heat pump and ductwork in my 1950's home (with shallow roof pitch) February of 2017. After a few little tweeks to the system, it has run perfectly since that time. I just had maintenance done for the first time, and Sam was very professional. He was out of a small, non-essential part on his truck, but already arranged to have a technician come and install it when in the neighborhood. Their maintenance contract was VERY reasonable, and the office called ahead to adjust the time of the service visit. I will be using them for my rental property in the future. read more

DO NOT TRUST THIS BUSINESS!! I've never left a bad review before, but after doing business with Air Ducks I feel like I have to warn people. I'm writing on behalf of my dad (who is in his 70s). His AC unit stopped working in April. His home protection recommended AD who came out and replaced the condenser part that was broken. In Oct, the compressor withing the condenser broke. Called AD again & it took them TWO weeks to install this part, after pleading w/them to come out SOONER & help him in the AWFUL heat. On 11/2 AD installed the "new" part & charged almost $1000 for the labor. 4 days later the AC stopped working again! This ordeal of working w/AD was so frustrating all around. Over & over they lied & charged a high price for the labor of multiple botched jobs. We found out through other means that AD failed to get a permit & an inspection like they were supposed to for a major part replacement. AND we found out that AD did not install the same compressor part we assumed was ordered through the warranty - the parts distribution centers in GNV had no record of the defective part installed in his unit by AD being ordered or picked up by AD. I don't know what kind of scam they're running but this fraud has been reported. Don't waste your time & money relying in Air Ducks. read more

Very disappointed. We had a blocked dryer air vent. The first technician who came out did not properly attached the dryer back to the wall and it was venting into the laundry room. The second person (the owner?) came out and reattached the dryer--a good job--but didn't check to make sure there was good air flow. When we called back to report the dryer was still possibly blocked they said "there is nothing else we can do" so we gave up on them. We called another company who came out and found the problem immediately...fixed it and only charged us half their usual fee. Now that is service worthy of a positive Yelp review! With this company, however, buyer beware! read more

Air Ducks replaced my system 5 yrs ago, they never pulled a permit now I have to pay a new contractor to bring it up to today's code and have inspected. Marion county has Air Ducks license on hold right now, that means they can not pull a permit. Plus the county told me Air Ducks has let eight permits from 2018 expire without a final, that means the homeowners will eventually end up in the boat I'm in. I have no other recourse but to sue this company. read more

I've used Sam's company for a number of service calls and found him and his people honest and competent. They come when they're supposed to, get the job done right the first time. If you're getting a quote on the whole new system, you'll need to "push" a little to get the best price - don't accept the first quote. On any major expense, it's smart to get at least three competitive bids. I always make Air Ducks one of them, but they've never been the low bid on the same equipment. Show them your low bid and they'll usually match it. read more

The absolute worst customer service I've ever dealt with in a vendor of this nature! The woman who answers the phone has no idea what's going on on a day-to-day basis. They made an appointment for us, to come fix our air conditioning, and then no showed us. They did not even have the courtesy to call and let us know that a tech would not be coming out during our assigned appointment period!!! when we called to ask where they were, the woman who answered the phone said "well I can't tell you anything until I get back to the office in the morning!" Excellent customer service!. When we called back the next morning, we were told that there was a problem with the equipment. That's why the tech did not show up. We asked if it was customary to just not call the customer and they had a very laxidazical carefree attitude about the whole situation. I called and left a message for the owner or general manager to call me and never received a rerun call!!! So here we are in the middle of summer in Florida with no air-conditioning for the third week in a row because they can't get their scheduling correct! Now here we are out a half-days work in salary, because were waiting for them to show up. Absolutely no reimbursement whatsoever either. Not only has this caused us heat stroke.... I am flaming mad about loosing the income from them not being here when they said they would be! Absolutely horrible! Beware of using this company. I gave them one star only because there was no option to give them none. I have seriously thought about calling one of those big law firms... FOR THE PEOPLE!!!! In summary.... Tell everyone you know to call someone else to service your AC! I know I am telling everyone! A VERY UNSATISFIED CUSTOMER - Hot under the collar! read more

Stay away caused me to miss work and have my family out of our home for 3 weeks. They rescheduled 3 appts and no showed 2 of them. Horrible service. read more

Quick to the rescue. Air conditioning in Florida is unpredictable but these guys aren't. Call these guys out to service your unit and keep them on the back burner for emergencies and all your ac needs. I've used a lot of services and these guys are the best! read more

THE OWNER MADE IT RIGHT. I worked at the Builders Association and so I had contact with almost all of the local HVAC people. When we needed our home AC replaced we met with a couple of the more established companies in town but were discouraged by the experience of the technicians, the prices quoted, and professionalism. I had some contact with Air Ducks owner in the course of doing my job at BANCF and he was always professional. His rep glowed about how great a boss he was so I decided to give him a try. First off, our AC unit was a $12,000 unit but the owner passed along a rebate to us that the other companies didn't and we saved $2,000. His rate for installation was fair and we felt that he was more than just a business person-he had character. His reps that came to the house were very eager to please us and went very far to do us a favor (though we didn't ask them to). Unfortunately, the 2 reps were not as experienced as they needed to be and did a very poor job. The owner apologized profusely. He never gave us an excuse but did give us an explanation. He let us know that some reps were new hires and misled him about their experience. They were new to his company and when he learned of the shoddiness of their work he let them go. Then the owner himself came to our house to fix the problems and actually made some big modifications to our ductwork to make it more efficient and now it works better than the other $10,000 unit we bought 10 years before (-we had to replace that one due to lightning). We had a rough go with Air Ducks in the beginning but we are very happy with the outcome. With tradesman, these things happen so to us it's most important to find someone with character that will do what they say if a mistake is made and not give excuses. The owner did that, gave us a great deal for the unit, and made big modifications to make it up to us. We'd give him our business again. read more

Bought a new unit from Air Ducks paying thousands. system went down called today and got a. "We can come out on Tuesday." Is is so hot and I am disabled and have a mother 84 can not wait. Another company got us up and running in a few hours and very best price for a Saturday call. You would think they would want to keep there customers happy. read more

I wouldn't recommend this company to my worst enemy! The lady answering the phone (Rachel) is horrible. She has absolutely NO idea what's going on anytime you call and is extremely rude. After two weeks passing since the initial diagnosis and being told parts would need to be ordered, I had to follow up with Air Ducks myself to get an appointment to have the problem fixed. I was given an appt. time from 4-6pm, of which no one showed or bothered to call. When I realized they were a no show, I called the office to find out where the technician was, and once again, Rachel answered. Her response to me was very nonchalant, "well, I've already left the office. There's nothing I can do for you until tomorrow morning." Ummm, hello? How about picking up the phone to call the technician to see what happened!!! The following morning I received a call from her saying someone could be at my house in two hours. No apology or explanation for my time being wasted the day before, not to mention the $300 lost revenue from not being at work myself. My husband and I both placed calls to speak with the General Manager of this company. We were both told he was unavailable at the time but he would return our calls within 24 business hours. Well, it's now been 10 days with no return call! No wonder this company is so horrible!! BEWARE!!! The only positive I can say about this company is that when the technician (Anthony) finally showed to fix the problem, he was very personable and seemed very knowledgable. read more

I have needed the expert and fast service of air ducks from time to time. It's refreshing to be able to call anytime including nights/weekends and get Rachel on the phone to assist with my service request. She ALWAYS is responsive to my request and the techs are amazing! Thank you Air Ducks! read more

Switched over from Mid-Florida to get a more personal service level. Had a bit of a miscommunication with the front office early on, but the Office Manager squared it away very quickly. Our service tech Jeff was professional, friendly, and not in too much of a rush to take time to explain things thoroughly to us. Jeff found a capacitor that was not operating correctly and not only did he have the part on his truck for immediate replacement, but he took the time to show me proof that my part was failing. It's only our first visit from them but I am very impressed so far. read more

My boss purchased a brand new unit and maintenance package from this company in January. When the unit went out over the weekend, I called their after-hours number several times, for both the Gainesville AND Ocala locations with no response, no answering service and no voicemail able to be left. Needless to say with heat index of 102 I had to call another company to come out in an emergency and pay extra money. I can't believe they would have an after-hours number listed if it doesn't work--especially in this season. VERY disappointed. read more

I was very unsatisfied with this company.Its been a year since they installed central air and heat in my home.They have been back five times and my unit is still not operating properly.The unit would not heat our house above 60's in the cold season,the owner told me this was normal until I argued owning past units with no issues.Now my warranty is over and trane,says I'll just have to pay a tech to come look at it.So trane doesn't back it s product after one year either.The outside heat pump turns on for three second then shuts off with a hard load clunk noise and stays off about five ti eight minutes then comes on again for three seconds.I've been told by a air tech that something is going on really wrong with this unit.I feel I was sold a bad unit or the people sent to fix it were not qualified. read more

Air Ducks was sent out by my appliance insurance company to fix my air conditioner. The technician determined that it was out of refrigerant, and that whoever touched it last didn't put it back together correctly, causing the refrigerant to leak out. My insurance company tried to charge me for the refrigerant, and Air Ducks supported my claim that the last company that came out and incorrectly fixed my A/C should pay for it since they are the direct reason my freon leaked so quickly. As it turned out, Air Ducks was actually the last company to touch my A/C and apparently they were the ones that incorrectly put my A/C back together exactly 2 years ago. Once the owner of Air Ducks found out his company was the last one to touch my A/C, he stopped talking to me and had the receptionist threaten me. They said that if I didn't pay the $220 for refrigerant, they would come out to my unit and take it back. I tried to point out to the owner that he originally agreed that I should not have to pay for the refrigerant and that the previous company was at fault, but the owner refused to address that point and instead re-asserted the threat. I ultimately paid the $220. read more