1. Air Experts Heating, Cooling and Plumbing

    1. Air Experts Heating, Cooling and Plumbing

    0

    Raleigh, NC

    Air Experts Heating, Cooling and Plumbing

    3.3 (7 reviews)
    Open Open 24 hours

    Get pricing & availability

    Response time

    30 minutes

    Response rate

    100%

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    3 years ago

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    2 days ago

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    Katherine W.

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    1 month ago

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    Katherine W.

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    2 months ago

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    Katherine W.

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    2 years ago

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    2 years ago

    Professional, friendly, on time, reliable and honest. I have used them for years and am happy with their service

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    7 years ago

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    Ask the Community - Air Experts Heating, Cooling and Plumbing

    SantaAir Heating and Air

    SantaAir Heating and Air

    4.7
    (180 reviews)

    Love SantaAir! Several years ago, we purchased a new HVAC system/installation through SantaAir, and…read morethey have been our go-to HVAC company ever since. Even in the heatwave of summer, they are readily available to service/maintenance our system. Above all we appreciate their excellent customer service, knowledge, reasonable pricing, and professional work. They will always be our first call!

    Warning: Review Coercion & $1,100+ Pricing Discrepancy…read more I used Santa Air for five years and recommended them to many friends. Unfortunately, their business model has changed from "honest and hardworking" to "opaque and manipulative." The Technical Issues: In 2020, Santa Air installed my trane system but failed to properly connect the emergency heat strips. I spent five winters wondering why my house wouldn't stay warm below 30°F. They missed this mistake during every subsequent maintenance visit over the 5 years. Recently, they tried to charge me $1,700 for repairs I didn't need. A second opinion confirmed their diagnosis was wrong; that technician fixed Santa Air's original installation mistake and the actual sensor issue for a total of $575. The Billing Issues: Their current pricing "tiers" (Bronze, Silver, Gold) are incredibly over-inflated compared to other local HVAC companies. And if you only need a repair included in the Gold tier, you have to pay for all the things you don't need in the tiers below it. When I realized the invoice was vague and the work wasn't needed, I cancelled. The Ethics Issue: The most disappointing part was the office's response. They tried to emotionally guilt-trip me. They held my refund hostage, telling me they would only return my money if I removed my negative reviews. I refused to be coerced and had to fight for three months through my bank to recover the funds for services never rendered. Don't let the high star rating fool you--they are actively pressuring customers to delete bad experiences. Always get a second opinion!!!

    Air Experts Heating, Cooling and Plumbing - hvac - Updated July 2026

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