1. Air Experts Heating, Cooling and Plumbing

    1. Air Experts Heating, Cooling and Plumbing

    0

    Raleigh, NC

    Air Experts Heating, Cooling and Plumbing

    3.3 (7 reviews)
    Open Open 24 hours

    Get pricing & availability

    Response time

    30 minutes

    Response rate

    100%

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    3 years ago

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    4 days ago

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    Katherine W.

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    1 month ago

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    Katherine W.

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    2 months ago

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    2 years ago

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    2 years ago

    Professional, friendly, on time, reliable and honest. I have used them for years and am happy with their service

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    7 years ago

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    Ask the Community - Air Experts Heating, Cooling and Plumbing

    SantaAir Heating and Air

    SantaAir Heating and Air

    4.7
    (179 reviews)

    Our A/C went out during this heat wave and John Tran of Santa Air came out to fix it. He was very…read moreknowledgeable, professional, and friendly. There was no up-selling. He gave us different options and let us choose how much we were willing to spend. He clearly detailed what would be done and how much it would cost. He did an outstanding job and we are very pleased with the repair. Thank you John

    Warning: Review Coercion & $1,100+ Pricing Discrepancy…read more I used Santa Air for five years and recommended them to many friends. Unfortunately, their business model has changed from "honest and hardworking" to "opaque and manipulative." The Technical Issues: In 2020, Santa Air installed my trane system but failed to properly connect the emergency heat strips. I spent five winters wondering why my house wouldn't stay warm below 30°F. They missed this mistake during every subsequent maintenance visit over the 5 years. Recently, they tried to charge me $1,700 for repairs I didn't need. A second opinion confirmed their diagnosis was wrong; that technician fixed Santa Air's original installation mistake and the actual sensor issue for a total of $575. The Billing Issues: Their current pricing "tiers" (Bronze, Silver, Gold) are incredibly over-inflated compared to other local HVAC companies. And if you only need a repair included in the Gold tier, you have to pay for all the things you don't need in the tiers below it. When I realized the invoice was vague and the work wasn't needed, I cancelled. The Ethics Issue: The most disappointing part was the office's response. They tried to emotionally guilt-trip me. They held my refund hostage, telling me they would only return my money if I removed my negative reviews. I refused to be coerced and had to fight for three months through my bank to recover the funds for services never rendered. Don't let the high star rating fool you--they are actively pressuring customers to delete bad experiences. Always get a second opinion!!!

    Air Experts Heating, Cooling and Plumbing - hvac - Updated July 2026

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