Great experience... able to get an appt next day, tech (John) called ahead to let me know was…read morerunning late and gave me options to push it later in the day which was considerate. Was upfront on pricing and found the root cause quickly to re-establish power to thermostat.

Warning: Review Coercion & $1,100+ Pricing Discrepancy…read more I used Santa Air for five years and recommended them to many friends. Unfortunately, their business model has changed from "honest and hardworking" to "opaque and manipulative." The Technical Issues: In 2020, Santa Air installed my trane system but failed to properly connect the emergency heat strips. I spent five winters wondering why my house wouldn't stay warm below 30°F. They missed this mistake during every subsequent maintenance visit over the 5 years. Recently, they tried to charge me $1,700 for repairs I didn't need. A second opinion confirmed their diagnosis was wrong; that technician fixed Santa Air's original installation mistake and the actual sensor issue for a total of $575. The Billing Issues: Their current pricing "tiers" (Bronze, Silver, Gold) are incredibly over-inflated compared to other local HVAC companies. And if you only need a repair included in the Gold tier, you have to pay for all the things you don't need in the tiers below it. When I realized the invoice was vague and the work wasn't needed, I cancelled. The Ethics Issue: The most disappointing part was the office's response. They tried to emotionally guilt-trip me. They held my refund hostage, telling me they would only return my money if I removed my negative reviews. I refused to be coerced and had to fight for three months through my bank to recover the funds for services never rendered. Don't let the high star rating fool you--they are actively pressuring customers to delete bad experiences. Always get a second opinion!!!

Our eleven year old HVAC system went out, Comfort Monster came out the next day and unfortunately…read morewe needed a new system. It was installed promptly and everyone was very COURTEOUS and PROFESSIONAL. We did not feel that we were upsold or mislead in any of our concerns.

I'm not one to normally write a review but I'm hoping this helps others not make the same mistake I…read moremade. I purchased a new AC and furnace in 2022 from Comfort Monster. Last year there was an issue with a part that should have been under warranty which cost me $2500 in labor costs. To avoid this I was sold an extended warranty, this year the AC unit stopped working again. The excuse I was given was that the panel is in the sun. The panel has been in the sun since the house was built. Terrible customer service and it seems like they aren't sure what they are doing. I wouldn't recommend. They even went so far as to charge me service fees without my authorization for something they didn't even fix. AVOID THIS COMPANY AT ALL COSTS

We moved into a new home which had 3 thermostat systems that had 3 thermostats. They don't all…read moreoperate the same way which of course I learned installing Nest Thermostats. I reached out to Jay's Heating and Cooling this morning and within 10 minutes they reached out. I explained what was going on and they dispatched a tech in less than 90 minutes. Dave came out and went right to work investigating the system, what we had, and the way it was setup. 15-20 minutes later he had it all figured out and was on his way. He also explained a few things to help us manage the house temps, air flow and what type of filter we had along with how often to change it out. Extremely helpful and friendly. This is what you look for in finding service. They got our business going from this day forward. Couldn't be happier.

I lost cooling last night & called Jays early this morning. Dave came out promptly & had me all set…read morein no time. He answered all my questions & did a great job! So grateful for Jay's fast and courteous response :)

This happened last year on Christmas day. Christmas morning entire family was here and the house…read morestarted feeling cold, checked the temp and it was down to 60 degrees. Started calling places but no one could come out for several days. Quality Comfort said they could be here in 2 hours and they were! Turned out to be a frozen condensate line (you'll remember it was 19 degrees last Christmas morning). Andrew also adjusted other issues that were out of spec (e.g. gas pressure) and spent about an hour going over the system. Total cost to come out on Christmas day? $279 which i think is a bargain.

HIGHLY Recommend! Super quick response time, the technician came out the same day....I actually…read moreused Quality Comfort as a second opinion of another service provider who told me the repair would be $3000-$5000 or I could consider a new system ($7000-$23,000). I didn't let the Quality Comfort technician know about the other diagnosis, and do you know, he figured out the problem in less than an hour, had the part on his truck and the unit was up and running for less than $250! Quality Comfort with be our "go to" HVAC guys from now on. Such a blessing to find quality service providers that are fair and honest!!

Josh and Angel were both extremely professional, friendly, and helpful! They showed up on-time,…read morewere very efficient and tidy, and took the time to explain to me what was wrong with the ducts in my home and what they had done to fix it. I was immensely grateful for the clear explanation, honesty, and their hard work. I would recommend EnviroAir in the future!

The technician did a great job and explained what he did well. Our bathroom fan started working…read moreagain after he removed the hair that was stuck up there. Advised on a reasonable interval between cleanings. Overall highly satisfied and believe the service was the best available value.

I changed my review after the owner John made everything better. They really know how to take care…read moreof their clients.

Never heard back after one return call. Business must be good to ignore first inquiries.read more

I do not complete many reviews unless they are completely positive, however, Weather Master sent…read moreseveral requests for me to complete a review so here it is. My Lennox system never worked right in my brand-new home. Heating and cooling varied in different rooms and the emergency heat would not come on automatically when required. The Weather Master television advertisement claim if you get the regular inspections you can keep your system maintained and prevent breakdowns so I set-up the six month inspections and maintenance. Technicians were sent to perform the 6-month maintenance inspections and recommended multiple solutions costing over $1000, none of which solved anything. Last year the unit stopped working completely. The technician took the time to evaluate the entire system and found what he described as installation issues (not installed by Weather Master). These issues reportedly caused damage to the main board and some other parts. I was informed they had the parts in stock and would be back the next day. As the day wore on, no return with the part. I called the main office and was informed the technician was on other calls and would get to me that day. I spoke to the Office Manager to inquire why they didn't complete one service before moving on to other customers as I still had no heat and was staying in a hotel. The Office Manager was rude and told me lots of customers had no heat and I was lucky they even had the part as other customers were waiting six months, and the technician would be out when they could get there. In the end, it cost me another $900 even with warranty coverage, but he did solve the breakdown and the emergency heat problem. I have stayed with Weather Master because they are the approved warranty repair for Lennox and I can request a specific technician now that I found one that does more than a cursory inspection and try to sell something. If you have an issue, do not ask for the Office Manager.

Weather Master Heating & Air exceeded every expectation. Our home is 22 years old, and for over two…read moredecades the upstairs never reached the temperature we set in the summer. We thought it was just something we had to live with. When it came time to replace our system, their representative didn't just look at the equipment--he asked questions about how the system performed and what we wished was different. Based on those conversations, we chose a Carrier system and replaced the ductwork as well. The results have been amazing. For the first time ever, our upstairs reaches whatever temperature we set it to, even during the hottest days. We like to sleep in a cool home, and now we finally can. Best of all, the system doesn't run nonstop like the old one did!!! Every technician we worked with was professional, knowledgeable, and genuinely cared about getting it right. Weather Master is the best! I highly recommend them to anyone looking for quality workmanship and outstanding service. Wow--what a difference!