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    Air France

    4.0 (6 reviews)

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    Kimberly D.

    Air France Customer Service**, and overall I had a good experience. My booking reference was **BK-18885-UC502961* . I initially contacted the company by phone at to ask about availability, pricing, and how soon a technician could visit. The booking process was fairly simple. The person I spoke with on the phone explained the basic service details and gave me an estimated time for the visit. I appreciated that the information was explained clearly instead of having to guess what was included in the service. The technician arrived around the scheduled time and first checked the AC to understand the problem. He explained what he found and discussed the repair before starting the work. I liked this approach because I knew what was going to be done rather than having the work start without any explanation. The actual service took around an hour. The technician was professional and kept the work area reasonably clean. After completing the repair, he tested the AC and explained what had been fixed. The AC was working properly when he finished, which was the main thing I was looking for. One thing I particularly liked was the communication. When I had a question about the service, I was able to contact the company and get an answer. The staff member on the phone was polite and tried to explain the process clearly. There was one area that could be improved. The waiting time was slightly longer than I originally expected, so better communication about the exact arrival time would have made the experience even better. Apart from that, I did not have any major problems with the service. The final experience was positive for me. I found the booking process straightforward, the communication helpful, and the actual service satisfactory. I also appreciated that the technician explained the work instead of simply completing it and leaving. Based on my experience, I would give **Airline Airport Services 4 out of 5 stars**. I would consider using them again if I needed the same type of service in the future. Of course, everyone's experience can be different, but based on my own visit, I was generally satisfied with the service and the way the booking and repair were handled. Overall, the main positives for me were the easy booking process, helpful communication, professional service, and the fact that the problem was resolved. With slightly better timing communication, the experience could have been even better.

    Tired plane 777-200 even in biz class

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    Frontier Airlines - Seats and gates for arrivals and departures

    Frontier Airlines

    1.4(5.6k reviews)
    0.0 mi

    I recently just flew for my first time as an adult, BK-87731-bk10824* and the first time in…read moreprobably 10+ years. I took a trip from Indiana to Florida. I flew with Air, since I've heard they're the best airline. The experience was terrible. Firstly, they lost my suitcase. Since this was my first time flying I put everything in my suitcase. I didn't carry a single item that couldn't fit in my pockets on the plane. The baggage claim customer service sucks. Every representative I spoke to told me something different. They all also act like they can't open my file and read the notes the previous representative made. Delta also changed my seats on all but one of my flights. I will say I booked through chase. I don't know if that matters any. But I went from the front of the main cabin to almost the back of the plane on every flight. I complained about this on my last flight and I will say they moved me to comfort+ seating. So what's the best airline for future reference?

    I had a terrible experience with Frontier Airlines and will think twice before flying with them…read moreagain. On two separate occasions, we sat on the plane for about an hour before takeoff because of "paperwork."Delays happen, but repeatedly boarding passengers and then leaving everyone sitting there for an hour because paperwork isn't ready is incredibly frustrating. What makes it worse is the attitude that wasting passengers' time is simply no big deal. There was very little sense of urgency or concern about the inconvenience being caused. Frontier already offers essentially no included amenities. Everything feels like an additional charge, so at the very least I would expect the basic operation of getting passengers to their destination reasonably close to schedule to be handled efficiently. Low fares are only a bargain when you can actually depend on the airline. After experiencing these delays more than once, the savings are simply not worth the frustration, lost time, and poor customer experience.

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    Frontier Airlines
    Frontier Airlines - Rude associate

    Rude associate

    Frontier Airlines

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    United Airlines - Flying from DEN to ONT!

    United Airlines

    1.7(987 reviews)
    0.7 mi

    We used United Airlines on our most recent trip. It is one of the two airlines we use most often…read more Our experiences were different on our eastbound trip from that on our westbound trip home. Everything on our departing flight could not have been more perfect. We had a very new jet with updated interior seating. We left on time, the weather was very good and the staff could not have been nicer. The snacks are more meager than our other preferred airline, but the options suited most others seated near me. We had excellent help from TSA and from United as I used a wheelchair for airport mobility for the first time. I hope I will not need it for our next trip. We landed on time in Hartford at BDL and were met by our friends who were picking us up. We had not checked bags so we merely had to walk out the door to meet them. There had been plenty of room for our carryons. Our return from Hartford could not have been more different. We had booked the same class seats in almost the same row. These seats were older and the bottom cushion of my seat was broken or detached from the back cushion. The plane was so full, there would not have been an option to relocate, so I said nothing. They had to take a lot of carryons from the back rows of passengers and send them through as "checked." We did not have to relinquish ours, which played out later for those who surrendered theirs. We took off on time but we knew we were heading to Denver during afternoon thunderstorm predictions. The snacks were even more meager. When we got close to Denver, the pilot alerted us that there had been some storms and ground stops already and we would be circling for quite some time. He thought we had enough fuel to do so. We spent about 2 hours coasting and bumping over Texas and New Mexico, seat belt signs on all the time. None of this was United's fault, of course. But it led to much discomfort on the plane. Finally the pilot told us that refueling had become necessary so we were landed in Grand Junction to do so. We were not allowed off of the plane because GJT does not have TSA in the evenings. But at least we could get out of our seats, stand or walk a bit to stretch our legs and use what water and snacks we had left of our own supplies. The flight attendants had nothing more to offer. People with a nearby destination were able to call for pickup by friends since GJT had no rental cars, and never has one way rental options. Also, no checked luggage could be dispensed. About 6 people got up and left with only their carry on. The staff had no resources but were as nice as they could be under the circumstances. We finally arrived in Denver, a little after midnight, 5 hours late. I am not sure even a cancelled flight could have turned out better. They made the choice to fly, being optimistic. I was relieved to be home by 1am. I would never want to repeat this event though. Just bad luck, but a nicer plane and more snacks and drinks would have been nice. It is a guess on how to rate this, so I am giving the best guess for an average of the 2 flights.

    I haven't flown United Airlines much before, but I had a wonderful experience with them…read more For starters, I got a random upgrade from my flight that was KC to Denver. Never happens. Everything was on time and the first flight crew was great. The next flight out, the crew was equally great, the boarding process was fast, and the flight arrived early. Hard to beat that. They also were offering a $1500 travel credit if someone gave up their seat, but on the heels on a fun but mildly exhausting trip, I couldn't rally for it. Just wasn't in the cards this time but I appreciate them not crapping out a low ball offer like I've seen from Southwest where they roll a few points onto your account. $1500 is a real, "we mean business" kind of offer which is a good sign. In an era of consolidated airlines and travel delays, this was a welcome breath of fresh air. I probably need more info to really gauge it, but glad to try them out recently.

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    United Airlines - Bye bye, DEN!

    Bye bye, DEN!

    United Airlines - So many flights!

    So many flights!

    United Airlines - De-icing the plane.

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    De-icing the plane.

    Spirit Airlines - Need I say more... Worst airline I have ever been on.

    Spirit Airlines

    1.5(527 reviews)
    0.1 mi

    I had insurance for Spirit Airlines, and I couldn't take the flight due to my grandkids was sick…read morewith Covid19 and the mother didn't want to let them fly so I had to cancel the trip, I was ok with it as I had insurance on the tickets, so I contacted the customer service to get my money back they said I can give you a credit back - I was ok with it then I was going to use the credit to go see my Grandkids in Florida (I live in Colorado) and when I was booking it there was no flights in Colorado I was like what!!!! then I found Spirit don't fly in or out of Colorado any longer. so I called and wrote Spirit to get a refund as they no longer fly out of Colorado, they said no they will not give me a refund I told how I am to use the credit if you don't fly in or out of Colorado it didn't matter to them so I have credit still of $1,177.77 and I can't use it. if anyone wants to buy the credit off me, I will be more then grateful I will take $800 for $1,177.77 - I really need the money as I just buried My Mom and it was a lot of money, I mean a lot of money. if there is someone on the Spirit team that can help me please I need my money

    NEVER EVER will I risk again booking with spirit. I had a…read morepaid and confirmed one way flight ticket to Las Vegas that mysteriously got canceled and refunded the day of flying JUST SO I WOULD BE FORCED TO BUY A MORE EXPENSIVE TICKET as that one was only $40 and now I had to rebook the same to make sure I would make it home for $140. Major scam!! HOW IS THIS EVEN LEGAL!!????

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    Spirit Airlines - Seriously? Wonder what signage they have in the cockpit.

    Seriously? Wonder what signage they have in the cockpit.

    Spirit Airlines - Uff.. That looks comfy!

    Uff.. That looks comfy!

    Spirit Airlines - Surprise! I hope you don't need your personal space, haha. That foot was getting a little too close to my arm for comfort.

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    Surprise! I hope you don't need your personal space, haha. That foot was getting a little too close to my arm for comfort.

    Southwest Airlines - Decent legroom

    Southwest Airlines

    2.7(684 reviews)
    0.0 mi

    Flew out of Denver with Southwest the other day and it was a decent experience. Boarding is now by…read moregroups, pre-boarding, military, A-List Preferred, and then groups 1-8. An earlier group ensures that the roller bags get a space in the locker above the seat. My plane was a recently refubished plane featuring the extra legroom seats along with the premium pistachio snacks. Wifi was useable and complimentary for Southwest members. The cabin crew did the trick. Flight left on time and got me to my destination on time.

    For decades, Southwest Airlines stood out as one of America's best-run airlines. Its success was…read morebuilt on a simple formula: low fares, friendly service, operational excellence, and a genuine focus on the customer. This strategy created remarkable loyalty and made Southwest one of the most admired and fun airlines in the industry. Today, the company appears to be moving in a very different direction. Following pressure from activist investors and changes in leadership with the CFO being promoted to the CEO, Southwest has embraced a more revenue-driven strategy focused on increasing shareholder returns. The introduction of checked-bag fees, paid seat selection, and other ancillary charges marks a significant departure from the business model that differentiated the airline for more than 50 years. Today, checking a bag can cost around $90 on some fares, and passengers often have to pay extra to secure a desirable seat. Without doing so, many will end up in a middle seat toward the back of the aircraft. I did on all my flights to SLC via Denver and Los Angeles. These initiatives may improve short-term cash flow and earnings, but they also risk weakening the customer loyalty that was once Southwest's greatest competitive advantage. In my case, i will avoid Southwest like the plague and i really fly a great deal. Over the past couple of years flights are systematically delayed, luggages are lost , agents at the gate have little authority to change things as the focus has shifted away from customers and operations. Profitability and shareholder value are essential goals for any public company. However, the strongest businesses create long-term shareholder value by first creating exceptional value for their customers. Time will tell whether Southwest's new strategy proves successful, but from a passenger's perspective, the airline has lost much of what once made it special.

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    Southwest Airlines - Oklahoma City Fire Department Search and Rescue was on our flight returning from training

    Oklahoma City Fire Department Search and Rescue was on our flight returning from training

    Southwest Airlines - Sunset flight.

    Sunset flight.

    Southwest Airlines - Leg room

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    Leg room

    Denver International Airport - View through a window.

    Denver International Airport

    3.3(4.5k reviews)
    0.1 mi

    Seeing the United Airline Memorials for Flt 175 & Flt 93 on Concourse B really hits home for me as…read morean employee of United and working here at the DENMM Maintenance Hangar that fateful horrific day, 25 years ago. The photos of those souls murdered that day bring a honorable tribute and everlasting remembrance of their lives. I fly into DEN often, as I still have family & friends living here. May future generations remember all those lost, injured and the acts of American Heroism that fateful day. May God Bless & Comfort those families & friends that endure a never ending loss and keep their memory alive and honor their spirits. Never Forget!

    Oh how I loathe this airport, let me count the ways…read more It is under construction everywhere. It was hard to get around because they had things closed, blocked off, rerouted. The queues to go through security. Had TSA Pre check and got routed to another lane. Once you get through they have these machines that spit up the trays and they take forever. I asked if we could just move to a different side (there were 3) to get a tray and were told no. TSA was so rude. They are just barking orders at you. I was trying to ask a question about something and was waved forward. Once through security more construction. Then having to navigate down to the trains. The trains are overcrowded, people just push you out of the way, the people helping others in wheelchairs just bash into you. They need someone directing traffic there. I left the airport on a layover to get down to the trains and it was hard to navigate there with the construction and it is a trek. Coming back it was less of a trek as I knew what to expect. Exiting the airpot to try and navigate your way to the shuttles car services etc was a game of frogger. I know it is my fault I flew Frontier but they are in the underbelly of the airport. I know they are in the lowest part as Frontier does boarding on the tarmac. It was lots of escalators down to get to where you need to catch your gate. Luckily the gate we left from was more modern than the one we came in on. I have only flown through this airport 2x and will do my best to continue to avoid it. I travel a fair bit and have been in a lot of airports and this is my least favorite .

    Photos
    Denver International Airport - $10 egg and green chili burrito terminal C

    $10 egg and green chili burrito terminal C

    Denver International Airport - Snarf's by Gate A73

    Snarf's by Gate A73

    Denver International Airport - The few restaurant that open late past 10:30pm.

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    The few restaurant that open late past 10:30pm.

    Delta Air Lines - Meal on Korean Air - Delta partner

    Delta Air Lines

    2.9(146 reviews)
    0.1 mi

    I used the dedicated priority screening, and--unlike in NY--didn't need to remove my shoes or…read moreelectronics, because "we have the fancy x-rays." This was GREAT! Zipped through security. Had gotten there extra early, even though the TSA website indicated short wait times at DIA. Boarding was easy. Sank into my seat and ordered tonic water to stave off leg cramps. The ONLY annoying aspect of this trip was the constant interruption of announcements, perhaps ten before takeoff. Flight attendant was masked. I read lips. I didn't note my lack of perfect hearing on my account, because I don't like people shouting at me. The mask made things slightly more difficult, but we communicated by her pointing at things and me speaking. It was fine. Lunch--cold salmon salad--was delicious. The wine was a generous pour, and I was able to sleep. Which was the desired outcome. I was exhausted. Entertainment selection, again, was okay. I didn't find any movies that I wanted to see, so watched SVU instead. The flight took off on time, and landed on time, too. All in all, a very enjoyable experience for a once-devoted Southwest flier. This beat "Choice Extra" hands down, and cost very little more for many more perks. It seems like a no-brainer.

    I have to echo my last review. Delta has the finest, friendliest and helpful crews and staff. Most…read moreof the time they will go out of their way to help you when needed. Denver was no exception.

    Photos
    Delta Air Lines - Welcome to your jet.

    Welcome to your jet.

    Delta Air Lines - Breakfast on ICN-DEN route

    Breakfast on ICN-DEN route

    Delta Air Lines - Departures

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    Departures

    British Airways

    British Airways

    2.3(21 reviews)
    0.3 mi

    I travel quite a bit and recently had a trip to London for work. My return flight was booked on…read moreAmerican but somehow was serviced by British Airways. I arrived at Heathrow hours early as I shared a cab with a coworker and his flight was much earlier. I could not check in on the app or on the website in the day prior, so I stood in line for close to an hour at the American window where they told me I was actually flying BA (my travel record showed American) and I needed to go to another terminal. I got to that terminal and tried to get in line to check in but BA employee said I needed to use the kiosk. I explained I was unable to check in on apps or online and needed an agent. They insisted I try the kiosk first. Unsurprisingly.. it didn't work. I was allowed to get in the check in line with an agent where I stood for the next almost 2 hours. Yes, 2 hours standing on a concrete floor. My back was screaming (old people problems, I know). I finally got up to an agent who said I wasn't able to check in because I needed to show my visa. I pulled up my British electronic visa and she said "no love, your American visa".. while holding my American passport in her hand. I explained I don't need a visa because I am an American returning to my home country. She looked confused but decided she needed to call someone to help. I stood while she was on hold and transferred around to different places who eventually told her it was an issue in the system today and they would remove the error. She then told me I had no seat on the flight because it was oversold and they couldn't guarantee I would get on, so they may have to book my on the next flight which was the next day or would need to look at another airline for me. She gave me a boarding pass that was or standby and said to hurry to the gate to try and get a seat. I got in the security line and about 15 minutes later, I was up.. I scanned my boarding pass and it errored out, not letting me through. An employee told me I had to get in a different line to see what was wrong with my boarding pass. I stood in anther line for a good 40 minutes. Once I got help, they told me I couldn't get through because I don't have a seat and would have to fly standby. I explained, yes.. that's why I have a standby boarding pass. It says standby on it. She said it wasn't standby in the system and it needed to be fixed, so she had to call someone to assist. Another 15 minutes later and they couldn't get it to work and I was going to miss the flight, she said she would take me through a different security line so I could get to the gate. She did that and I had to take a train to get to the gate, which wasn't working for about 5 minutes because it was having a "security sweep" with officers and dogs going through it. I finally got on the train, got off at the right place, ran all the way to the gate as they were boarding. Asked if they had a seat for me, and they huffily said they did but I almost didn't because I waited so long to get to the gate. Are you kidding me? I got on the plane and will be happy to never fly British Airlines again. I guess all the great luck I've had traveling was made up for on this trip. Just terrible.

    So I took British Air Ways from Denver to London and I had a good time! The movies were user…read morefriendly I found what I needed! I got a free bloody Mary they made for me! I ordered the salmon and it tasted good! They seated me by some adults and not by crying baby that has not popped their ear drums because of the pressure! After the movie I slept for the rest of the trip and it was a 9 hours! Do I recommend it! I do!

    Photos
    British Airways - Tickets for flights may be purchased at the ticket counter, however only for the day of departure.

    Tickets for flights may be purchased at the ticket counter, however only for the day of departure.

    British Airways - Flight departs out of Gate A37 out of the A Concourse.

    Flight departs out of Gate A37 out of the A Concourse.

    British Airways - Boeing 777 currently serves the route. In April 2015 a Boeing 747 will operate the route.

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    Boeing 777 currently serves the route. In April 2015 a Boeing 747 will operate the route.

    Air France - airlines - Updated September 2026

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