And just like that, my experience turned a complete 180. I scheduled a regular preventative maintenance for the AC unit. Appointment was cancelled on the day of and rescheduled. Inconvenient but understandable. Bob eventually came out and I was excited to meet him after the positive comments from the neighbors. He didn't seem like much of a talker and got straight down to business. Fine under most circumstances; however, if I'm paying for work done I'd like to understand 1) what you're doing and 2) the outcome of what you're doing. It was like pulling teeth each time I tried to get information, which for me is indicative of someone jaded by experience. When Calvin came out the first time, he was eager to share and was actually excited about the work! With Bob, it was the complete opposite. Unfortunately we also encountered an issue with a locked crawlspace, which Bob couldn't get into without unscrewing the hinges. Although he gave me the courtesy of notifying me about a couple of broken screws, I found the door to be misaligned upon inspection after he left. I also found screws on the ground and a hanging metal bracket in the crawlspace. When I called, he was immediately defensive and claimed ignorance. All he had to do was leave the house as he found it if not better! Any less and it's a complete disrespect and disregard for other people's property. It took me 5 minutes to realign the crawlspace door for goodness sake. read more