I never got a text link, so I can't find a way to directly add reviews for an individual…read moretechnician, but.. we'll make this work. Specifically, this review is a two-for one, both for Ed La Barre and Thomas McGrath who were both my latest technicians for separate calls. Ed came out to inspect and service my water heater, and while his efforts to repair the equipment I had weren't successful, he also canceled the usual charges for his labor on that call immediately, which was appreciated. Thomas came out for my club member service and inspection of my furnace, which of course cost me nothing since it's covered by membership dues and absolutely pays for itself very quickly. In both cases, these guys were polite, knowledgeable, and efficient. Absolutely top marks for both of them.

Caused my working furnace to fail, the house froze, leaking pipes…read moreand they refused to make the repairs that they caused. On October 22 2025 I had Master Services perform an annual service on my Carrier furnace. The furnace was working well with no issues but I wanted to do the annual service as recommended. Morgan the technician poked around but I did not see any of the standard procedures done like I am used to seeing from other providers. There was a tremendous sales pitch pressure from the tech spending more time on how I can purchase a new furnace from their company, even though our furnace served us well and was in excellent condition. I paid the bill and he left. Oct 24 2026 just two days after service The furnace failed to start and we were in cold weather for several hours. So I called the company back asking why the furnace is having this problem right after the tech worked on it. Morgan came back and blamed it on a blown 3A purple fuse which never happened before. He said he did not have a fuse in his truck, luckily I had 3 of those in my fuse kit in my truck so I gave him my fuses, he started switching wires around burning 2 more of my fuses and finally he got the wiring right and the 3rd and last fuse worked and the furnace started to work. He did not seem sure of what is happening or what else to check for. We had to make a trip out of state to visit family but we always leave the heat on in cold weather just to be safe and we turn the main water valve off and drain the pipes. Jan 28 2026 We returned to the house to find there was no heat in the house and the toilet tank and bowl had blocks of ice in them. The bathroom sink trap was cracked from ice and the shower valve was busted along with the kitchen sink not draining. A pipe also sprung a leak in the basement. There was also a strong natural gas odor in the house. We called again and they sent another tech Mitch who showed up with three space heaters to thaw the house plumbing out but could not get furnace started he also confirmed the gas smell to be present he said the gas coupling inside the furnace was not tightened enough from when they did the first service. He did not bother to check the ignitor but did after I asked him to check it. He said the ignitor is bad and he will call me back the next day with a price as he claimed did not have a replacement ignitor in his truck and he estimated the price would be around $600 a part that cost under $30 He left us with no heat and a gas leak while I slept in the house in the extreme cold snap in January I could have died from both the cold and the gas leak. Jan 29 2026 Mitch never called back to come replace the ignitor. I gave up and had to call ANOTHER company to get our heat working. They came over and figured the problem in 5 minutes replaced the ignitor and tightened the gas coupling which was left loose by two technicians from Master Services. My bill was $357.44 and our furnace is working well since till the writing of this review March 23 2026. Jan 30 2026 Plumber Eric from Master services came over replaced the frozen sink trap that they caused to fail from freezing and charged me $154.83 He also gave an estimate of $1700 to replace the leaky pipe that they caused to freeze up due to low quality work. I refused to do this and feel they must take responsibility and fix what they broke. I had to replace the shower valve myself and get the kitchen sink flowing again. Several phone conversation with manager Juan did not help as he insisted they have to charge me for pipe repairs that would have never happened if they did not cause the freeze. My pipe is still dripping and they totally ignored the problem. I see that a Mr. Kyle Burroughs listed as general manager on the better business bureau website so Mr. Burroughs if you are reading this Please intervene to rectify this problem. You can get my contact information from your service department records. All I need now is you send a plumber to replace the pipe section that is leaking so we can put this nightmare behind us. Victor G Please respond

I was just billed $166 for a temporary repair on a bathroom faucet handle that broke. It ultimately…read moreneeded to be replaced so I ordered one off the internet. Meanwhile they tried gluing the broken one together, which broke the second they left. I was anticipating this charge to include them coming back to install the new one but no. What a joke.

I have water pressure again! Thank you to the two exceptional plumbers that visited my home, both…read morewere professional, on time & were excellent at explaining the problem in terms I could understand. I had a great experience, from the first call to the office to the completion. I had been dreading calling a plumber because I believed my water tank needed to be replaced. Instead, and to my delight, it was a switch that needed to be replaced at the cost of $35.90. JC will always be my first call for any plumbing needs & my first recommendation.

Keith and his team are always professional. We've been using them for PM services on our furnace…read moreand air conditioners for almost ten years. They're honest and reliable. I wouldn't hesitate to schedule with them.

After settling into our home for a year, I realized we still didn't have an HVAC company. I got…read moreahold of Premier through Yelp and they couldn't have been more prompt. They were out to the house in 24 hours for just a routine service. They were super courteous and thorough, plus they made suggestions for better care of our systems that didn't cost a dime. We're looking forward to a great ongoing relationship with the company.

We used Mass & Sons to install new water heater, kitchen sink faucet and disposal…read more The work was top-shelf, on time and within budget! We preferred to use them as a one-stop shop, utilizing their recommendations for all replacements to eliminate any warranty concerns. Happy, happy, customer!

Maas and Sons are very reliable and knowledgeable in regards to plumbing, wells, septics, and water…read moreheaters. The staff are very helpful and friendly. Highly recommend!

I have been using Plumbing Services for 47 years for my homes and rental properties. Geneva…read morePlumbing and Heating is the best of them all. I called Geneva Plumbing and Heating because I had a Porcher shower fixture, which is an uncommon brand and not made anymore. Nick came right out, was familiar with the brand and even though the parts are not made anymore was able to locate the parts and fix the problem. This was good news for us because if we had to change the fixture, we would have had to either re-tile the shower or re-paper the walls of the bathroom to get into the wall to replace the fixture. At the same time, the bill was fair and reasonable.

Please beware! Forced to contact Lake geneva Police department! filed letter of intent. Worst…read morecontactor ever encountered. Charged home owners $2500.00 for materials they didn't need. Contact Ed owner W3628 Mcdonald rd. lake Geneva over year later, no one ever showed up to perform work! Should be wake up call to others !

We have used Lake County Mechanical for a few services. They replaced my condesant pump as well as…read moreinstalled a new Central AC unit. The cost was fair for the new unit All of the technicians who have come out are great, such as Miguel and Harley. Melissa at the office is always very helpful. I will be using this company for my heating and cooling needs in the future.

Our air conditioner was failing to cool the house after a few consecutive hot days and they sent a…read moretech out several hours after we called, same day. Our tech Mike O showed up on time, was friendly and knowledgeable, worked efficiently, helped us repair the unit (bad capacitor) instead of replacing it entirely, despite it being a very old unit. I would highly suggest this company to anyone needing service, they also came out and serviced our furnace last winter. Their costs seem to be slightly lower than other companies in the area. Initial diagnostic fee was 125 compared to 160+ for all the other companies I called.

After my basement flooded, I contacted Southern Lakes Plumbing & Heating, who recommended Phil's…read moreElectric Drain Service to fix the issue. When he arrived, I explained what was going on. Despite telling him that turning on the water caused flooding, he did so anyway, which, of course, only caused further flooding that I had to clean up myself afterwards. After about five minutes, in which he was talking out loud, clearly confused, not understanding what was going on, he told me he could not fix the issue and said that we needed a plumber. We were then told there would be a $145 service charge for coming out, but we were only informed of this service charge after "their work" was done, which lasted just five minutes and only caused further flooding. When I told him we were never informed about any service charge, they reduced the fee to $125. This will be our first and last time ever contacting Phil's Electric Drain Service, and I recommend you do the same due to their lack of expertise and extremely unethical practices that exploit those who use their services.

Came out same day! Very efficient and worked very hard to help me clean my complicated sewage…read moresystem! I had been told from another company that i would need to replace my pipes and after Phil's came out for a thorough cleaning it turned out i did not! Professional, honest and hardworking! Highly recommend and will be using them again! Amazing company! *not sure why it says San Franciso, it was in Harvard, il.

The Plumbers at Collet & Ano - Stay Away!…read more We started to have an issue with a strong smell coming from a toilet area. So, we began a search in the Antioch area for a great plumber. We went thru an Internet search and found Colett & Ano Plumbers in Antioch. So, impressed by their 5-star reviews (who wrote them?) and that they were veterans, I called and set an appointment to have them come and look at the toilet. One plumber came and my wife had ACTUALLY to stop him at the door, as he showed no inclination to take off his boots or put on water-proof booties. STRIKE #1 (not professional). It was concluded that the toilet needed a new wax ring (actually needed to double packed (two) wax rings), which he did and then left. Well, later that afternoon, I went and checked on the toilet area and there was water everywhere on the floor! I immediately called the office and talked to a manger/owner and he said he didn't have anyone available to come over because they had a bigger job in town. STRIKE #2 (Small customers come ...second). So, they called back and we set a time for them to come in at 9:00 the next morning. I turned off the water to the toilet because a small, but, steady stream of water was dripping and spraying and covering the floor and then wiped up the water. Well, the next morning, they called at 9:30 saying someone was on the way and was about :30-:45 minutes away. STRIKE #3 (Not on-time and didn't respect our time). As I looked at the toilet before they arrived, I noticed that the previous plumber had cracked a tile right behind the toilet (my wife noticed it, too), which I mentioned to the TWO plumbers who showed up to fix the leaking-water-issue. STRIKE #4 (they are going to fix the tile, right?) AGAIN, my wife had to stop them from walking thru the house with their boots on. STRIKE #5.... (I have never had ANYONE who was providing service to any of the homes I have owned to not take off their shoes or put booties on before entering the home). So, they came up and looked at the toilet and saw that somewhere during the process of the FIRST plumber "fixing the problem", the screw-gaskets that connected the water tank to the toilet bowl had become loosened and water was leaking and spraying everywhere. (How did the first plumper not see this?) So, they re-tightened them and packed up their single screw-driver. I also reminded them about the cracked tile and wanted to hear from their manager as to how he was going to fix that. STRIKE #6. So, they left and we NEVER heard back from them until we got a copy of the bill. No "courtesy call to check an see if we were happy with the work and to address the cracked tile". On the bill, the manager implied that the tile was ALREADY cracked and that he was going to believe his "valued and trusted" employee's story and not fix the tile. In turn, he insulted me and my wife and implied that "...that was that...case closed" (Basically, trying to blow us off. How VERY professional) . DOUBLE STRIKE #7. We are senior citizens and on fixed incomes and the fact that the management of this company was not willing to side with a NEW customer and offer to fix the issue was pathetic and totally un-professional. STRIKE #8. On top of all of this, after it happened, the original issue of the strong smell in the toilet has NOT gone away. Yes, you read that right, the smell is still there....and we are out $150.00. So, a word to the wise: DO NOT, UNDER ANY CIRCUMSTANCE should you call and hire these un-professionals at Collet & Ano in Antioch because with them, the "customer is not right"....the customer is someone to take advantage of. I ESPECIALLY caution Senior Citizens or hard working people to NOT give these people your money and your business.... they don't back-up their work and only want your money. STAY AWAY, STAY AWAY, STAY AWAY ... from Collett & Ano Plumbing. In the end, they never fixed the problem, we still have a smelly toilet we need to have to fix, we are out $150.00 (a lot of money to a senior citizen) and they left us with a cracked tile behind the toilet. What true un-professionals....

I needed a new comfort height toilet. My current one was quite old and leaking at the floor. And…read morethe flushing mechanism was very corroded and difficult to use. They arrived exactly at the appointment time and had the toilet installed in half an hour. The guys were very polite and answered all my questions. I had also thought I needed a new water heater. Upon inspection I was told I could easily wait several more years before the replacement. I very much appreciate the honesty; I'm sure most other companies would have just gone ahead. I highly recommend C&A. I have used them in the past and will continue to do so. Paul W. Preston Bristol, WI.