I had both plumbing and electrical people come out and the plumbing person had told me that the he…read morecould not do the service so he just charged a small fee for coming. However he did say that if there was services actually performed it would have been around $600 flat fee for basic service. I thought that was a little high for replacing a outdoor faucet and parts and so on. But he was very helpful. The electrician came out and he did a wonderful job figuring out where the problem was but for the electricians they're charging a flat fee of over $400 and to assess the problem and do basic repairs. Now he assessed the problem but he could not repair it without additional costs which he estimated to be about $1500. So I still got charged but no repairs.

Caused my working furnace to fail, the house froze, leaking pipes…read moreand they refused to make the repairs that they caused. On October 22 2025 I had Master Services perform an annual service on my Carrier furnace. The furnace was working well with no issues but I wanted to do the annual service as recommended. Morgan the technician poked around but I did not see any of the standard procedures done like I am used to seeing from other providers. There was a tremendous sales pitch pressure from the tech spending more time on how I can purchase a new furnace from their company, even though our furnace served us well and was in excellent condition. I paid the bill and he left. Oct 24 2026 just two days after service The furnace failed to start and we were in cold weather for several hours. So I called the company back asking why the furnace is having this problem right after the tech worked on it. Morgan came back and blamed it on a blown 3A purple fuse which never happened before. He said he did not have a fuse in his truck, luckily I had 3 of those in my fuse kit in my truck so I gave him my fuses, he started switching wires around burning 2 more of my fuses and finally he got the wiring right and the 3rd and last fuse worked and the furnace started to work. He did not seem sure of what is happening or what else to check for. We had to make a trip out of state to visit family but we always leave the heat on in cold weather just to be safe and we turn the main water valve off and drain the pipes. Jan 28 2026 We returned to the house to find there was no heat in the house and the toilet tank and bowl had blocks of ice in them. The bathroom sink trap was cracked from ice and the shower valve was busted along with the kitchen sink not draining. A pipe also sprung a leak in the basement. There was also a strong natural gas odor in the house. We called again and they sent another tech Mitch who showed up with three space heaters to thaw the house plumbing out but could not get furnace started he also confirmed the gas smell to be present he said the gas coupling inside the furnace was not tightened enough from when they did the first service. He did not bother to check the ignitor but did after I asked him to check it. He said the ignitor is bad and he will call me back the next day with a price as he claimed did not have a replacement ignitor in his truck and he estimated the price would be around $600 a part that cost under $30 He left us with no heat and a gas leak while I slept in the house in the extreme cold snap in January I could have died from both the cold and the gas leak. Jan 29 2026 Mitch never called back to come replace the ignitor. I gave up and had to call ANOTHER company to get our heat working. They came over and figured the problem in 5 minutes replaced the ignitor and tightened the gas coupling which was left loose by two technicians from Master Services. My bill was $357.44 and our furnace is working well since till the writing of this review March 23 2026. Jan 30 2026 Plumber Eric from Master services came over replaced the frozen sink trap that they caused to fail from freezing and charged me $154.83 He also gave an estimate of $1700 to replace the leaky pipe that they caused to freeze up due to low quality work. I refused to do this and feel they must take responsibility and fix what they broke. I had to replace the shower valve myself and get the kitchen sink flowing again. Several phone conversation with manager Juan did not help as he insisted they have to charge me for pipe repairs that would have never happened if they did not cause the freeze. My pipe is still dripping and they totally ignored the problem. I see that a Mr. Kyle Burroughs listed as general manager on the better business bureau website so Mr. Burroughs if you are reading this Please intervene to rectify this problem. You can get my contact information from your service department records. All I need now is you send a plumber to replace the pipe section that is leaking so we can put this nightmare behind us. Victor G Please respond

I was just billed $166 for a temporary repair on a bathroom faucet handle that broke. It ultimately…read moreneeded to be replaced so I ordered one off the internet. Meanwhile they tried gluing the broken one together, which broke the second they left. I was anticipating this charge to include them coming back to install the new one but no. What a joke.

I have water pressure again! Thank you to the two exceptional plumbers that visited my home, both…read morewere professional, on time & were excellent at explaining the problem in terms I could understand. I had a great experience, from the first call to the office to the completion. I had been dreading calling a plumber because I believed my water tank needed to be replaced. Instead, and to my delight, it was a switch that needed to be replaced at the cost of $35.90. JC will always be my first call for any plumbing needs & my first recommendation.

We used Mass & Sons to install new water heater, kitchen sink faucet and disposal…read more The work was top-shelf, on time and within budget! We preferred to use them as a one-stop shop, utilizing their recommendations for all replacements to eliminate any warranty concerns. Happy, happy, customer!

Maas and Sons are very reliable and knowledgeable in regards to plumbing, wells, septics, and water…read moreheaters. The staff are very helpful and friendly. Highly recommend!

We have been using Jacobson Heating & Cooling for many years, and they are by far the best HVAC…read morecompany we have ever worked with. They have always been there when we needed them and have never let us down. For years, they kept our old, outdated furnace running until we were finally able to purchase a new one through them. We truly appreciated their honesty and willingness to help us get the most life possible out of our equipment. They genuinely care about their customers and take pride in making sure your heating and air conditioning systems are working properly and efficiently. Their pricing is very competitive, and they offer options for a variety of budgets, which was extremely important to us. Based in Lake Geneva, they service our home in Burlington and have consistently provided outstanding service. We will continue to use Jacobson Heating & Cooling for life and highly recommend them to anyone looking for a trustworthy and dependable HVAC company.

Not a great experience. Owner tried to sell me a 3 ton AC unit, for a 1850 sq ft residence…read more Showed up late for initial appointment, never wiped feet upon entry. Seemed evasive throughout process, never returned a follow-up phone call regarding his quote.

John and his son Brad just fixed my AC unit in Twin Lakes. They came right on time, quickly…read morediagnosed the problem, and replaced the broken capacitor. Now the AC unit is humming along. They also check the efficiency of our unit, and discovered that it was a little low on coolant, so they topped that off. Also, they helped me with some advice about what kind of filter to use in our furnace so as not to restrict the airflow. Turns out we had too dense a filter installed, and it was choking the whole system, and causing the AC to work harder. John and Brad were really nice, and I will definitely call them for all my hvac needs.

"Simply The Best Experience I have had with an HVAC company in the past 15 years as a homeowner!…read moreThe technician explained everything to me about the service call, examined all other pieces of equipment at no charge, cleaned up like they were never even here. I would recommend GCH&C to everyone I know in the area..."

I needed my 12 year old water heater replaced in its 12th+ year. I didn't want to wait until it…read morefailed/leaked and deal with that headache. Everything Mechanical, who had just done an outstanding job on an emergency, after-hours, A/C repair, for me, last week, said that they'd be happy to get it replaced for me. They worked with me, to get the job scheduled, quickly. On the day of the installation Dan, and Kyle, arrived, laid down tarps to protect my tile floor, and carpeted stairway, from any dirt, or damage, and got right to work. They made short work of removing the old water heater, and getting the new unit installed. Both of them were friendly, professional, knowledgeable, and efficient while getting the job accomplished. This is the third time having Everything Mechanical do work, for me, and I couldn't be more pleased with their quality work, availability, and reasonable prices for each job. I'm definitely a happy customer and highly recommend them for your HVAC, seasonal maintenance, water heater, and other mechanical, installation, and repair, needs. 5/5 stars!

DO NOT USE THIS GUY!! I have a few rental homes in the area and I called him for a small job. I…read moreconnected him & my Tenant to arrange a time never heard back until he finished the job! Never contacted me for a work description etc. Just called me with the total amount! It was more than double the amount it should have been and when I questioned it he attempted to give me a whole bunch of lies!!! I will be sending a complaint to the BBB as well as the licensing division. Not smart for a few hundred bucks he stoled from me he loses a client that would have brought a lot of work to the table for him. I will also be stating a bad review on all Social Media sites!!!!

After my basement flooded, I contacted Southern Lakes Plumbing & Heating, who recommended Phil's…read moreElectric Drain Service to fix the issue. When he arrived, I explained what was going on. Despite telling him that turning on the water caused flooding, he did so anyway, which, of course, only caused further flooding that I had to clean up myself afterwards. After about five minutes, in which he was talking out loud, clearly confused, not understanding what was going on, he told me he could not fix the issue and said that we needed a plumber. We were then told there would be a $145 service charge for coming out, but we were only informed of this service charge after "their work" was done, which lasted just five minutes and only caused further flooding. When I told him we were never informed about any service charge, they reduced the fee to $125. This will be our first and last time ever contacting Phil's Electric Drain Service, and I recommend you do the same due to their lack of expertise and extremely unethical practices that exploit those who use their services.

Came out same day! Very efficient and worked very hard to help me clean my complicated sewage…read moresystem! I had been told from another company that i would need to replace my pipes and after Phil's came out for a thorough cleaning it turned out i did not! Professional, honest and hardworking! Highly recommend and will be using them again! Amazing company! *not sure why it says San Franciso, it was in Harvard, il.

I was really happy with the service I received from H J Faust. When our heating went out on a…read morefreezing day, they had a worker out at our house a few hours later. Colin figured out what was wrong and fixed it all in the span of a few hours. Really grateful with how fast they were on a cold winter day, and everyone I spoke with was helpful and very friendly. Will definitely use and recommend their services in the future!

Great communication regarding service appointment. On time, as scheduled. Colin was great. Ask me…read moreif I had any questions, and brought things to my attention.