Great merchandise nice selection customer service Sharron is very knowledgeable friendly &…read moreaccommodating making my shopping experience fun!!

I'm so Happy that this Kauai Ace Hardware & Crafts store was just down the street from where I was…read moreworking in Lihue. I swear, this store used to be like a Ben Franklin store over 20 years ago, but I can clearly see it's now a hardware/craft store. I basically came in here to buy some batteries for a combo lock I was working on, as the safe combo lock needed some new batteries. I was in a rush as I was pressed for time, and I had asked my customer on - "where was the closest store" from this bank I was working at? My customer told me that there was an Ace Hardware/ Craft store just down the street from where I was working....... cool! Drove down the street & popped into the store. It was kinda overwhelming when I walked into the store, as this store was big and carried a lot of items. While looking through the isles, looking for the batteries, I guess a clerk (working on the floor) noticed that I needed some help. He walked up to me and offered his assistance, I in turn told him what I came in here for. He quickly led me to the spot where they had this large battery display.......all the batteries I needed. What great customer service I tell you! Grabbed all the batteries I needed, & made a beeline to the checkout stand. Paid for my stuff, and headed straight out the door lickity-split! What a great shopping experience! I think the next time I have more time, I'll stop by here again to check out their tool selection.

Been there several times. They are like a resourceful and helpful good friend. Great suggestions,…read moreoffers things to consider, reasonable and good variety of things packed into a little space.

Very helpful staff and good inventory of needed parts. I will go back there again whenever I need…read morethe uncommon piece of hardware.

Looking for some flowers(plumeria )to buy, to take to the mainland…read more We got help from an employee, looking for assistance. He asked his team , and confirmed they don't sell it anymore. And gave us suggestions elsewhere. More helpful than from CA Home Depot.

Was treated so rudely in the tool dept A Filipino employee…read morewouldn't answer my questions about a nail gun, insisted he only spoke pidgin. So we told him fine we'll speak pidgin .. he continued with more rudeness. It was an unbearable visit to Home Depot. We have run across other unhelpful employees is the past. I'm assuming it's a HR or management problem.

The first thing to know about this place is that it's in a strange spot. It shares space with an…read moreAce Hardware store, and from the outside it looks much more like a hardware store much more than a crafts store. This isn't as well-stocked as a decent arts and crafts stores on the mainland. But it's not on the mainland, is it? And mail order to Kauai takes forever. It's great to have your crafts goodies right away. My four-year-old had an assignment to do while we were away on Kauai: hand-made Valentine's cards for his preschool classmates, due the day after we returned home. We visited the store and got a package of nice pink construction paper, a scissors (since we didn't think to bring one), and an assortment of Valentine-themed stickers. I had my own craft project: replacing the cord that kept my wife's hat from blowing off her head. I got some decorative cord that made the hat look cooler than it had before the old cord started falling to pieces, and a sewing kit so I could do the repairs. (The kit's scissors was useless, but my boy's scissors did the job.) My wife needed something here too: fountain pen ink. She didn't find the really fancy stuff she likes to write with, but they had a nice selection of colors of a more commonplace brand. I kind of like the idea of a craft store sharing space with a hardware store. After all, some crafts use hardware store types of products. Carpentry is a craft, for example, and one can build a painter's from hardware store lumber. The people here were friendly, and seemed familiar with both the crafts and the hardware sides of the store. This is definitely the best arts and crafts supply store on the island, but competition is thin. The only other arts and crafts place on the island that I could find with a web search was actually a framing store, and doesn't even sell frames, except with its framing services. Fortunately, although this store has no arts and crafts competition other than really slow mail order, it doesn't rest on its monopoly status. Prices are decent, the range of products for office is decent, and it has good employees.

When it comes to craft supplies, this is the place to go. They have everything under the sun for…read moreall your crafting needs. Each aisle is well organized. I enjoy their holiday sections, located in the front by the registers. This holidays Christmas section is quite impressive. They changed the floor plan but their decorated trees are spectacular. The presentation of their items are nice. Employees are nice and give good customer service. Pricing is moderate.

Appliance customers beware!!!! Horrible customer service!!!…read moreThey do not return your money when they sell you a lemon appliance within the time of the warranty protection. Buy your appliances anywhere but here or you will die waiting. Their head office in Oahu does not call people back and the Lihue office doesn't seem like anyone knows how to get anything done or how to give an actual timeframe for how long it takes to get anything picked up, delivered or refunded. Absolute nightmare of a company to deal. With incompetence as the qualifier to be employed there.

This place is terrible terrible customer service nothing in stock, Employees there think that you…read moredon't know what you're talking about the shuffle you out the door as fast as they can. Condescending assholes, you guys are plumbers remember shit runs downhill!

In January I had Paradise Millworks make a custom front door for me. It came out so well that I…read moreasked them to make a custom mirror frame to match the door. I received the estimate and authorized the work. Imagine my surprise when I received the bill for the mirror frame and the actual cost was 25% below the estimate! The quality of their work is high but the integrity of the company is higher.

This business should not represent Sthl equipment. Its…read morecustomer service has no follow up communication with customer. I was told it would be about a couple of weeks to repair my Sthl weedeater. The primer bulb and pull cord needed to be replaced. After one month not hearing from them I called and had no answer but a voice mail came on and said e-mail all concerns , So I did and this is thier reply from them: Wendall repair person:: "I told you we would call you when it's done and I haven't worked on it yet." "I replied sorry just checking " Pipoffice@gmail woman at the desk emails this: "hang on I did tell you unfortunately it was to be a bit, but let me talk to Wendall I replied: "Okay but really no worries I'll be okay if it's not repaired. Let me know" I got ghosted .........five days later I called and ask about my weedeater she said "Yea pick it up we haven't had time to work on it" Wow unbelievable........... Save your self time and money by reading reviews before deciding to use this establishment. I supported them in the past , but now I am not. Hopefully everyone who reads this will not go through this experience. K

The worst place ever to give your business to the prices my buddy out 12k an never did a lot of the…read morework they said they did , the lady in the front will sit there an look at you calling ,I had three saws there for minor repairs tune up spark plug air filter chain tensioner an they didn't work on one saw an had them there for 6 months they don't reply they don't answer there phone u email them an they take weeks to respond . The girl will give u attitude everytime even if you're polite or kind . She told my I could pick up my saws after work an I got here at 3:42 an the doors are locked an my saws are sitting right by the front door when I came by yesterday she was not answering the phone 15 times a she was locked in the room with her dog just looking at the phone ring. very horrible business worst I have ever experienced . Basically theft a they probably broke my saws even more . I have to file a police report on puhi bearing my friends taking them to court .they should shut down. it's awful service if I could give them 0 stars I would cuz they deserve 0 stars .

Used to go there all the time and had plants packed and shipped by them home. Hadn't done it in a…read morecouple of years but someone had asked me to pick up an anthurium . They used to have them planted on lava rocks. There were 4 employees sitting there and when I asked about them. Was kind of rude and said they didn't have them and wouldn't pack anything for shipping. Told me to ask the department of agriculture about it. I was very disappointed. We own a place here in Poipu and have bought all sorts of plants Here. Site says they will ship or pack to ship. Probably won't go back despite the encrediable variety.

Kaua'i Nursery and Landscaping has been around for about 40 years. I've never dealt with their…read morelandscaping services, but they have the largest wholesale/retail nursery on the island with great varieties of ornamentals and food plants. Due to the pandemic, be warned that their hours are only Monday through Friday for now. But the staff makes up for the reduced days! They're always around and offering assistance, and they all know their plants. Delivery fees vary by distance. They also have a reward program where you get $10 off a purchase after $250 in purchases. Could be better, in my opinion, but hey, it's something.