Looking for some flowers(plumeria )to buy, to take to the mainland…read more We got help from an employee, looking for assistance. He asked his team , and confirmed they don't sell it anymore. And gave us suggestions elsewhere. More helpful than from CA Home Depot.

Was treated so rudely in the tool dept A Filipino employee…read morewouldn't answer my questions about a nail gun, insisted he only spoke pidgin. So we told him fine we'll speak pidgin .. he continued with more rudeness. It was an unbearable visit to Home Depot. We have run across other unhelpful employees is the past. I'm assuming it's a HR or management problem.

I love hardware stores…read more Going to them in small towns will reveal some usually cool random items. We needed de fog spray for our snorkeling masks and guess who had it? Ace never fails. Super clean and well organized. They also had some cool souvenir magnets and fishing tackle like crazy ! Super cool ace hsrdware

This is a great ACE, stocked full of everything to get that HoneyDo ... done! Friendly and…read moreKnowledgeable staff. This is a well-organized store. I few years ago I was in here almost everyday... but got so many things fixed with their help!!

Been there several times. They are like a resourceful and helpful good friend. Great suggestions,…read moreoffers things to consider, reasonable and good variety of things packed into a little space.

Very helpful staff and good inventory of needed parts. I will go back there again whenever I need…read morethe uncommon piece of hardware.

Very well stocked, knowledgeable people and quality supply of food! Prices are competitive with…read moreprices of other stores.

Very bad experience. I attempted to return something I had purchased, just the day before, for…read morearound $5. They ended up screwing up the refund, and charging me nearly $200. It then took nearly 20 minutes for them to correct the issue, and when I told them I needed to get back to work, they became very hostile, and this was the manager! The manager Marlene was really rude and hostile. While the clerk, Vida, was seemingly incompetent, as she charged me nearly $200 while trying to make a $5 return. I will not ever be returning to this store, and I don't recommend it to anyone else either.

Great local hardware store. Friendly service. Sells propane…read moreEasy stop in Lihue just off Rice Street.

My name is David Parsons…read more  I'm a small business owner having started 3 successful businesses in the services industry and own a marketing/consulting firm that works with top name-brand items on the mainland, US. I live full-time on the island of Kauai. Two of my service business - Hawaii Window Cleaners & Power Washing & Kauai Solar Cleaning are located here. I cannot speak more highly of Kyson and his team at ACE Ele Ele. I visit this store 2-3x per week over other ACE stores simply because of the personal service I've received by Kyson, Roger, and Vince at this location. I am willing to spend more here than at Home Depot (closer to my offices) to receive their personal assistance during shopping.  As a small business owner my time is money. Being able to walk in the door at Ele Ele Ace and instantly be greeted by a team member willing to help me find what items I need allows me to get out and onto the job site faster and with less returns for additional supplies.  I want to share two specific stories from 2024 that exemplify the care given by this store which has stuck with me over the year and caused me to sit down to provide positive feedback on their account. Story #1: Over the summer I serviced a new client through my window cleaning company - The Waimea Plantation Cottages by Coastline Resorts - a well known vacation destination on the west side of the island. The new account promised a HUGE contract and ongoing work. On our first job with the resort my crew and I completed a major window and screen clean of two of the largest cottages in the resort and at the end of the day we accidentally broke one screen frame. The job had to be done by 5pm for us to close the job as guests were arriving that evening.  I jumped in my car and drove to Ace Ele Ele hoping they had the custom screen channel (color and gage size) so I could repair the screen and replace it before we had to be done.  I arrived at ACE Ele Ele at 3:30pm. I was in the screen repair area and Kyson asked if I needed help as he could see I clearly was searching for something in haste. I showed him the screen channel and he proceeded to look with me. After 15 mins of searching through inventory I gave up. Kyson, on the other hand, didn't. He saw that he had one box left of the screen channel in the inventory records and was determined to find it. He continued to look for an additional 20 mins through every box that he had stacked in the back and HE FOUND IT! Kyson's selfless and persistent hunt for the product saved me the reputation of a successful job finished with a new client and a four hour trip to the north shore where they had the channel size at a different ACE. What is more, after leaving, Vince asked if it would be helpful for me to have the screen build quickly onsite and got it done in 15 minutes while I was at the bank. I was out the door by 4:30pm and back at the Waimea Plantation Cottages with the new screen installed by 5:05pm in time for the guests check-in. Story #2: Over the holidays I realized I was about to run out of propane. My wife was frantically preparing for family to arrive and she was preparing food when the propane stove started flickering as the gas was low. I jumped in the car and drove to Ace Ele Ele to have the tank refilled. When I pulled up I saw Roger at the propane bay. He could hear my two kids crying in the car (I have a 7-month old and a 2-year old) and he sprinted over to my car to help me with the propane. He proceeded to fill it up for me while I fed the baby and called it into the front. While I was paying for the propane he watched my kids and loaded the propane into the minivan for me. I was back at home with the new tank in less than an hour.  I cannot thank Kyson and his team enough for how much they actually care. Living on an island I experience so much complacency at businesses... employees not caring or taking any pride in the human interaction, the joy of leaving customers satisfied, and a job well done with a smile on.  Ace Ele Ele is the opposite. They are passionate, caring people always ready to help with a genuine sense of aloha. Mahalo.

They carried bicycle tubes way out in Laie! Saved me a 40 mile round trip into town. Very…read morepersonable and they knew their stuff. Also was able to get packing plastic. Yay!

I went in to buy a Sthil multi attachment unit with a weed eat er and a hedge trimmer. The two…read moreyoung boys helped me and showed me they had everything in stock. When I asked for a total price they just gave me a rough estimate that was $200 off. I figured it was a high price anyways so I asked them to put it aside for me and I will be back. I called to make sure it was aside like I asked and they said yes come down. So I got there and nothing was saved aside for me. I knew exactly what I wanted and asked them to pull it off the shelves for me please. They started to then got called off of helping me because the manager Lia/Lea/Lie told them to not sell me what I needed. It's too much paper work and they close in half hour. Come back Monday. ‍ I was willing to pay the outrageous prices today. don't worry I won't come back ever. I feel bad for the helpful staff that tried to get me what I needed and out asap. the manager told them not to sell me $600 worth of tools. So I left empty handed. So I went to Haleiwa Ace and got everything I needed without any hassle.

Mely is the best customer experience person in the whole City Mill System…read more She has been a main stay for many years. I can always count on her for expertise and recommendations.

Each time we go we are met with the friendliest staff!! They go out of their way to be helpful or…read morejust kind! Love our Waianae store!

Probably the best ace I've been to. It's a little crowded and tight in there as are the other…read morelocations but the selection seems to always be in stock and they're always filling their products. But this location is specifically the best because of the great customer service! Not once have we gone in there and no one helped us. Appreciate this store in the Haleiwa town. They also have a really great selection of yeti products !

Absolute dog shit, I went in today to get break fluid for my car. I saw a short employee female…read morethat was restocking shelves and said "excuse me miss" and she didn't even stop walking away from me after she said "yeah", then when I proceeded to ask my question she had a rude ass glare and told me to look it up, giving me so much attitude. Me and my friends were taken back, and left pissed. Next time it will be a fight acting all entitled and miserable