the facility is clean, the unit is better than expected and people are very helpful.read more

My link to e-rent was not working over the phone, so I was told by customer service to wait for the…read moreproperty manager to show up at the office, and waited over two hours before deciding to leave. I thought having an appointment set up to finish up my paperwork would mean someone would be in the office to help me, apparently not. Luckily the other Lakeville location was able to help me out. Do not recommend this location!! Go to the one on 214th st.

My experience at the Lakeville location was awesome! I was super stressed about my move and Leron…read morewas able to help me take care of everything and made me feel at ease. He made sure I understood the toy dolly and he made sure that my vehicle was secured for my long distance move. He also was able to take care of changes I needed for drop off in the new location. I noticed they were friendly and helpful to everyone that came into the facility. I appreciate all the help and hardwork from Leron and the staff.

Rented a Pickup with a car hauler from this U-haul location to move one of my vehicles on…read more5/17/2021. I was having problems with u-haul.com not allowing me to rent a pickup with a car hauler. So I booked the truck then called the location. It was the best experience I have ever had with U-haul. Both gentleman (yes, I forgot your names. I'm sorry) were kind and knowledgeable. Very helpful. Thank you.

Since day 1 I've had nothing other than a positive experience with Lakeville Dodd. Great prices and…read moregreat communication, especially Brian N. Between the stress of trying to relocate and a million other obstacles Brian always contacted us and let us know what's going on with our Unit, billing etc. We had a few issues with late fees and the late fee process and Brian was sure to explain it to us so we are more on top of it now. Thank you Lakeville Dodd and thank you Brian N

I turned in a written notice the this facility 2 weeks prior to vacating the units I had leased for…read moremy company. I also emailed them of my intent to vacate at the end of the month (12/31/21). The main office said they didn't get it and charged my company first r another month for the three units. They not only lost our business in the future be beware, they are crooks

This is a Super clean facility, looks new and has cameras with a security fence. They don't take…read morerate increases like the other storage places located outside of Farmington. The manager is really friendly and helpful. The other thing they do that other places don't is they clear your door of snow in winter- nobody does that!

In the spring of 2019, I purchased a camper and had absolutely no idea where I was going to store…read moreit. After calling around to multiple storage facilities in the area and being told they were completely full and they couldn't fit us in, Tim at Lake Marion Storage came to the rescue. While at first he said they were currently full, he sensed the urgency in my voice, and offered to walk the property to see what he could do for me and called me back soon thereafter saying he found a spot that might work for my camper and to stop by and try it out. When I wanted to move the camper to an indoor spot in the winter, without any hesitation, he stopped my payment for the winter while still holding my spot for the spring and summer months of this year. We recently moved to the other side of the Twin Cities and had to find a spot closer to our new home. I just called and said I had to cancel and Tim immediately stopped payment, thanked me for my business and cheerfully ended the call with "Happy Travels!" Only adjusting this overall experience from a 5 to a 4 because we didn't experience the indoor storage spaces, but as for customer service, accommodation and friendliness, I give Tim at Lake Marion 5 stars! Thank you!

I am writing this review as a WARNING!!! We recently needed some "climate controlled" clean…read morestorage for our furniture and other belongings we did not want to put into a pole barn we have during a home renovation. When I walked in to lease the space (we ended up renting TWO large climate controlled units) at over $600 per month I was told that the units were climate controlled, had no moisture or water issues and I specifically asked about rodents. I was reassured they had no problems. Let's fast forward to when we checked out. We ended up using the units for approx. 8 months, so we paid Lake Marion Storage around $4,800 in rent for the peace of mind that our valuables and furniture would be well kept. When we went to remove our furniture (moved in and out by hired professional movers). We found severe water damage to expensive furniture, and extensive RODENT damage!!!!!! The water damage was only in 1 of the 2 unites we rented but the RODENT damage was in BOTH!!!!. We took care to actually purchase our own moving blankets to protect the furniture and the RODENTS made several nests in them with the stuffing from our furniture and the moving blankets. When I walked to the main office to report the RODENT INFESTATION and WATER DAMAGE I was met by a manager who listened but had an excuse for everything. CLEARLY NO OWNERSHIP of the RODENTS OR WATER DAMAGE was going to be made by the management. The movers were very surprised I did not get more upset at the treatment of the MANAGER. Now in fairness the management will tell you to read your contract that says they basically have no responsibility no matter how badly infested with RODENTS or how much WATER DAMAGE occurs. The management actually said they have had no reports of RODENTS or WATER DAMAGE! When we showed the MANAGER the WATER DAMAGE and RODENT INFESTATION he asked if I had picture of our furniture prior to being placed in storage. At this point I said I can see by your attitude where this is going and walked away. If I wanted WATER DAMAGE and RODENT INFESTATION I would have kept our belongings in our pole barn and saved nearly $5,000 in rental fees. I did wait to send this to see if the MANAGEMENT responded in anyway. THEY DID NOT! WARNING!!!! STAY AWAY!!