Tara has been awesome, the whole process has been very scary to me but she has made me feel better…read moreabout the healing process. My finger looks worse than what's pictured but I did not want to gross anyone out by viewing the pics. I have been doing some whirlpool treatments now because of the wounds I've encountered. The staff are very friendly and accommodating.

My boyfriend has CANCER in his leg, we only found that out because we went to Houston Methodist…read moreorthopedics. we couldn't even get a call back from this place!! they have HORRIBLE customer service! they DO NOT care about they're patients. if you need something done call Houston Methodist Orthopedics and Sports Medicine. we called them one time and got an appointment within the week. Thanks to them we now know how severe my boyfriend's condition is. If i could leave this place ZERO STARS i would. NEVER CALLING OR COMING BACK AGAIN

Daughter had meniscus surgery - everything went great - lots of communication from the office and…read morestaff leading up to surgery. Very streamline. She has started PT and is having a good experience

Over the last 15 years I have seen Dr Warnock periodically and always felt he cared, listen and…read moredirected me in the best treatment. My last appointment will be my last. This practice wants large, fast turn-overs now. I have a shoulder with a "mechanical" injury in addition to the arthritis in the shoulder. I pulled these muscles and the result is extremely painful. X-rays were ordered. Fine. Good medical practice. When Dr. Warnock came in he would not listen to what had happened, assumed it was arthritis and ordered physical therapy for arthritic shoulders and that was it. He missed the entire problem. I will never go back. He can rush others through this factory now. I am 8 weeks out and still in tremendous pain. He has made me worried I may come across another physician who simply wants more patients through the mill.

I absolutely loved our experience at this Orthopedic Hospital. What an amazing experience. The…read morestaff is super nice and friendly. Checking in was immediately and we didn't experience a long wait time. I may have waited for five minutes, if that! The doctors were professional and patient with my teenage son. Top notch experience and I highly recommend this establishment.

I had Carpel Tunnel surgery and my husband had Rotator Cuff surgery as outpatients at the surgical…read morefacility. We had different Dr.'s but both were very knowledgeable and capable. Nursing staff was great. The office staff is very pleasant and will let you know if your appointment will be delayed. I trust them for any orthopedic problem that pops up.

So, I accidentally left a review for this business. I meant to review a different business and…read moredeleted my post after Memorial Hermann responded to my review. I thought, "oh man, I didn't talk to these ppl. Let me erase that review." So I did. THEN, I called the business and they gave me the same response the other business gave me so they are definitely in the same boat!!!!! North Harris County has a problem!!!! All these Doctors are allowing their political alignment to "trump" their duty to honor their Hippocratic oath!!!! In a time of high inflation and low wages this business decides to turn ppl in pain away because of the insurance they have. I am a working man on Medicaid because I don't get paid enough to get private insurance. I'm trying to get seen so I can get back to work but it seems to me that no DOCTOR in THIS AREA is in the profession to help people. They need their money from our pockets ASAP!!!! Shame on you!!!!! Hypocrites!!!! SMH.

I had a total knee replacement 12/13/2019, one week later my physical therapy started at the…read moreMemorial Hermann Willowbrook Facility. First of all I can not express what a painful operation a knee replacement is, but what I can say is that I received nothing but excellent care there from the staff. The front desk receptionist was always friendly & professional, and worked my sessions in around my schedule. Mike & Darin both worked on my knee. They both were in tune with what I needed to recover, but very careful to observe and respect my pain. They were always friendly and professional. I will always be grateful that I'm walking now because of them. B. Young

Sadly, St. Luke's fell short with patient care in the ER. I'm uncertain what changed, but I will…read morenot return to this location again! Basically, you're seen, treated for symptoms, prescribed meds and released. No thorough exams, in depth explanation of labs or professionalism! I brought my spouse on November 2. We returned on Monday and then again on Thursday the treatment was simply poor! Is the new goal to get you in and out so they can have beds for other patients? This location does not strive for patient excellence. DO NOT come here please. We ended up back at the ER Friday. Thankfully, we went to St. Luke's Lakeside in The Woodlands. They don't play around. Everyone was professional, labs, EKG, heart monitor! They were very thorough! As a matter of fact, the PA advised my spouse would be admitted due to the number of visits to the ER. I was more than satisfied! Admitted Friday, diagnosed Saturday and will be discharged today, Sunday! I'm definitely satisfied.

I had an issue that required emergency medical attention. The care I received at St. Luke's was…read morecaring and professional. I arrived at approximately 4:30 pm and was assessed and checked in promptly. I was given a wrist band and then seen within 30 minutes by a registered nurse, who asked appropriate and pointed questions to determine my issue. I was assigned to a holding room and told the doctor would see my promptly. There was a little hiccup in that part of the visit because the doctor was not able to see me. After checking on me several times to see if the doctor had come in they determined he could not see me at that time and assigned to another room. Fast forward after the doctor accessed my issue it was determined I needed to stay overnight for observation. My care over night was exemplary and the hospital release process was flawless. Thank you St. Luke's

The staff and a doctor which was Dr. Roberts are very friendly and make you feel comfortable being…read morethere just awesome people. I recommend this place of business as 100% awesome.

If I can rate this center 0 stars I would . Horrible customer service. When making an appointment…read moreat this location ASK what pavilion and floor . On top of my appointment being canceled, no one seems to pick up the phone after lunch time .

THIS PLACE SHOULD BE SHUT DOWN IMMEDIATELY! Where do I…read morebegin? I will start with the location. The location listed on maps and your actual location are not the same. This causes late arrivals etc for patients, especially new ones! The receptionist has no office/front desk etiquette whatsoever. The so called "nurse" that saw me to the back, she had NO IDEA what she was doing. Proof? She stated it at least 4 times while conducting my x-ray. Which brings me to my next topic, my x-ray! What kind of establishment is this? Your nurse DID NOT COVER MY BODY WITH THE LEAD SHIELD/APRON! I am 34 years old and still at child bearing age, you could have quite possibly damaged my eggs!! She repeatedly told me she did not know how to work the machine, she didn't know when to start the x-ray, she didn't know why the images were showing up the way they were (all of which she stated to me!!). The store room was located where the X-Ray machine was, and you all had supplies open and everywhere including sterile tools. When I got to the actual MD, he basically tried to give me steroids and schedule a surgery. That's it, that's all. I honestly am afraid this may have been a scam and my information is at risk. If you're reading this review it's REAL, the other 5 star reviews seem sketchy and not genuine so use discernment. The nurse is not KNOWLEDGEABLE and does NOT FOLLOW PROPER PROTOCOL!

From the owner: Hi, we are closed read more

I shattered my ankle/lower leg in a freak accident in the middle of August 2016…read more I saw Dr Kant initially at the Red Oak location, but was referred to Dr Miller as he is the resident "ankle specialist" at the Dotson/Willowbrook office. I required surgery to reconstruct/reset my ankle & lower leg bones. Dr Miller is a smart guy, seems younger than average for his role & knowledge, but most importantly, he did a four hour surgery & reconstructed my ankle using three plates & 28 screws, and it went off without a hitch. No errors, infections, issues. It's been two weeks since the surgery & I'm amazed at how good everything looks & how well it's healing. I followed all of his instructions & am on track to be able to walk again before Thanksgiving as a result of his efforts & my following instructions. The nursing staff here has been equally wonderful - knowledgable, available, empathetic, helpful, and friendly. I'm about a third of the way through my recovery, but the worst parts of it are over & right now is really about recovery & physical therapy - I'm very impressed at how it's all being handled at this location. The front desk employees can be hit and miss; some are friendly & helpful, I've also encountered aloof & ridiculous. There's also the issue that the front desk charges $30 GD dollars to sign your short term disability form...can't file without a signature, won't sign without the money. Highway robbery. Don't worry though. Wait, skip the front desk, and talk to the surgeon's nurse. They'll hook you up with a signature for your docs for free. (As it should be.) #lifehack

I am extremely disappointed with my experience at Dr. Hulen's office. I was referred back to him by…read morethe orthopedic surgeon who performed my rotator cuff surgery because I continue to wake up with my arm numb and my fingers tingling. Given my symptoms, I expected a thorough evaluation and continuity of care. This was not my first visit with Dr. Hulen. I have seen him before, and during that visit I felt my pain was dismissed. Despite my ongoing symptoms and prior MRI findings, I was told that I was "fine." I am clearly not. At this most recent appointment, I informed the medical assistant that I had already undergone X rays this year and multiple MRIs. I specifically explained that my previous imaging and the radiologist's diagnostic reports were already in my medical record. Rather than reviewing my chart or looking at the existing imaging reports, my concerns were disregarded. No effort was made to determine what testing had already been completed or what the radiologist had already documented before insisting that I have another $250 X ray. There was no meaningful discussion about whether another X ray was medically necessary. Had anyone reviewed my records, they would have seen that I already have documented cervical spine abnormalities, including a curved cervical spine, bone spurs, and multiple MRIs. X rays do not show soft tissue or nerves and do not diagnose a pinched nerve. I asked how another X ray would change my diagnosis or treatment plan. My question was never answered. Instead, I was told that if I declined the X ray, I needed to find another doctor. Rather than reviewing my records, performing a physical examination, or explaining why another X ray was medically necessary, I was denied an evaluation and told to seek care elsewhere. The lack of continuity of care is unacceptable. A physician should review a patient's history, imaging, radiology reports, referral, and current symptoms before deciding what additional testing is needed. I was referred by my orthopedic surgeon because I wake up with my arm numb and my fingers tingling. Instead of evaluating those symptoms, I was turned away without an examination. I continue to experience significant pain, numbness, and tingling that interfere with my daily life. As a Black woman, this experience reinforced what far too many Black women experience in healthcare. Our pain is too often dismissed or minimized. This is now the fourth provider I have seen within this practice, and each time I have left feeling that my symptoms were not taken seriously. One final thought. Ending appointments with "God bless" rings hollow when a patient leaves feeling unheard, dismissed, and denied an evaluation. Compassion is demonstrated through actions, not words. If a practice chooses to invoke faith, then it should also embody the principles of compassion, justice, and treating every patient with dignity and respect. I expected evidence based, patient centered care. Instead, I left feeling unheard, dismissed, and without the care I was referred to receive. Based on my experience, I cannot recommend this practice.

Just the best! He explained everything clearly. The surgery and recovery went exactly as he'd…read moreexplained. I'm now pain free!

The therapist is good, belling is a bit slack, they sent me a bill after one year for$38.read more

I would like to bring this issue to the attention of the Company management to ensure they are…read moreaware of the behavior exhibited by their staff and to highlight the significance of upholding quality standards and proper licensing. This pertains to an unfortunate encounter with a staff member on Thursday, September 20, 2024, specifically with a therapist named "Alek or Alexis." It is important to note that the front desk staff were present during my visit and were aware of the comments made. Upon my return to address the situation, one of the staff members promptly defended him. The individual receiving treatment is my mother, who was referred for physical therapy by her physician. Initially, we had the pleasure of working with a therapist named "Victoria", who was outstanding--professional, empathetic, and highly skilled. She inspired hope in us, and we eagerly anticipated our sessions. Regrettably, she has since departed. Subsequently, we began sessions with Alek, who, from the very beginning, made several discouraging comments, including: 1. Questioning our presence in therapy. 2. Indicating that my mother's evaluation suggested she was unlikely to improve, thereby questioning our reasons for attending. 3. Stating that this is not a gym for entertainment, implying that if we wanted that, we could go to a gym, and making remarks about individuals attempting to exploit the system for no valid reason. I was taken aback by his rudeness, as it felt as though he was accusing us of dishonesty and trying to take advantage of the system. I was shocked that he spent the entire hour of our first interaction merely reiterating why we were there. It felt as though he was suggesting we should leave. Engaging with him became increasingly intimidating, as he made me feel like a liar and that we had no right to be there. The reality is that he seemed disinterested in working with my mother, preferring instead to handle only straightforward cases where he could simply direct patients without much effort. 4. He indicated that if we did not attend sessions at least twice a week, we would face removal from the program, a statement the front desk staff later clarified as inaccurate. 5. In the second session, he made an inappropriate remark regarding my mother taking an extended time in the restroom, plus he mentioned that she likes to talk suggesting that she was doing that to avoid exercising. I would like to respond to that by saying that if he truly possessed the experience he claimed, he should know how to gently and respectfully redirect her conversation to encourage her to continue exercising as she is a senior person. 6. He stated that he found it challenging to work with her due to her slower pace compared to other seniors, plus safety issue, suggesting he was overwhelmed with patients and needed to focus on those who could keep up. It seemed as though we were being encouraged to leave the office because of his reluctance to assist my mother, as he provided various justifications related to our attendance. I shared my work obligations and emphasized that I am her primary caregiver. After discussing with the front desk staff, I discovered that the assertions regarding removal from the program for missed sessions were baseless. We eventually scheduled appointment requesting another therapist who have experience and knowledge, not bothered by patient and select what he/she want. I never see such a thing, I even asked about such behavior, no one agreed. My advice if you want to work in a field in the medical industry you need to be patient and passionate, it is not all about money. It is important to address the front desk staff regarding the situation with Alex as they seemed to be defending him. It appears that rather than offering assistance, he was more focused on expelling us from the premises. We expect to be treated with respect as clients, especially in a business context. We are not here to deceive or seek entertainment; this experience has been quite disheartening and has left us in disbelief. It is truly unfortunate and disappointing.