I don't know why the business is not on Yelp yet! But this is a great event care facility, fast and…read morenearby! Minus one star for no direction of parking. Busy neighborhood, I parallel parked somewhere I prayed I was not going to get towed! No street signs anywhere. Lots of j-walkers too! Receptionist was friendly and was so physician .

The tech who was assigned to me was sweet but very inexperienced and couldn't take an electronic…read moreblood pressure. The NP was an African foreigner named Emmanuel Oppong NP who refused to provide treatment for my irritated eyes, yelled at me and kicked me out of his office when I told him that his tone was unprofessional. People like this a lot of times don't have real credentials so be careful. Scammers come from his part of the world.

From the owner: At Rapid Care, we pride ourselves on providing quick, quality care without the wait. Our urgent…read morecare center is designed for efficient, walk-in visits, with friendly staff and experienced ER doctors ready to treat a range of non-life-threatening conditions. Our facilities are clean and well-maintained, and we strive to get you in and out quickly, with no appointment needed. Come visit us for a hassle-free urgent care experience!

My review is mixed. I have had lovely interactions with the front desk staff but Dr Shah, though…read morevery thorough, is lacking in kindness, patience, and bedside manner. He has been helpful but yet very condescending and disrespectful. I have felt completely shut down and unheard when trying to talk to him as if he doesn't care because he has referred me out to a million other doctors. I thought that as my primary doctor he should care about how I am feeling overall. He goes so quickly that it's rushed and there is zero room for compassion or discussing anything, he cuts me off, he doesn't seem interested and is very patronizing. I have literally left there in tears a couple of times. It is NOT OK!! He may be thorough and I appreciate that but the other stuff has made me get to a point that I don't ever want to have appointments with him anymore.

I am new to the Garnet Health System but so be far enjoying it. This office is smaller then many…read morewhich during COVID times especially is very nice. When you arrive there is a designated number to call where they will verify your health state and then they will meet you at the door. The parking lot is big and it is located in the shopping center near the McDonalds. The staff is friendly and willing to help.

"Haters going to hate!"…read more Wow, there is certainly a lot of hate for this place and it makes reading reviews almost traumatic in itself. I almost required a medic to treat my anxiety just reading the reviews prior to visiting this clinic. I have nothing bad to say about this place because the doctors, nurses & staff were nice. I visited during the worst times, a pandemic, and they managed visits as best they could and I think the check-in system works pretty darn good. For my multiple visits I checked in from my vehicle in the parking lot using the automated system and waited at worst 15-20 mins but if that's long it's only because I arrived 15 mins early for each appointment and was inside within 10 mins of my actual appointment time. Masks are required and hand sanitizer is available within the facility if needed. There's never really more than a dozen patients in the building, that I saw personally or crossed paths with. Specialists I was treated by (two of them) were both great! Nurses were great and even the staff when I inquired if I should just be seated and wait were nice in directing me. I wish more people that are satisfied with this place would share their experiences because it would have greatly reduced my stress levels prior to my visit from reading all the bad reviews. If I require major treatment in the near future, I hope my experience continues to be positive. Maybe your milage for satisfaction varies based on the specialist you need but the hand surgeon and neurologist I had seen were awesome.

I had a very disappointing experience at the Monroe location due to the level of customer service I…read morereceived. The front desk staff needs to get retrained. Communication was poor, my concerns were not addressed in a timely manner, and I felt dismissed rather than supported. I understand healthcare environments can be busy, but patients deserve professionalism, respect, and clear communication. I hope this feedback helps improve the experience for future patients.