Extremely disappointing visit to Excel Urgent Care today. Received terrible "care" from the NP who…read morespent less than 3-minutes with me, all with an arrogant, curt demeanor resulting in the worst provider care I've ever experienced. She asked me virtually no questions and came to her "you have a common cold" diagnosis way too quickly. I now have to go to NJ to my primary physician for proper treatment, so all was just a waste of my time and money. I will never go to Excel again and will share my horrible experience with as many people as possible.

I'll start off by saying that I work in healthcare. I totally empathize with what the staff has to…read moredeal with between demanding patients and stressful cases on a daily basis. Typically, I'll always defend healthcare staff, since I know how it feels to work in this field. However, I entered this field knowing my job is to help, not to be unprofessional and nasty to patients with simple questions. This low rating is strictly for the women at reception who were either having a bad day every time I'm there, hate their job, or just are just struggling with compassion fatigue. When you walk in, they do not acknowledge you and simply say "yes?" as their way of greeting you. I receive better customer service at a gas station. I'm not sure what it is, but I was trying to be polite in my questioning about their appointment policy/hours and they wouldn't allow it. Incredibly rude and short. I have overheard them answering the phone with other patients, and it clearly isn't just me that they have abysmal interpersonal skills with. The entire front office staff here is consistently rude and condescending, talking down to all patients as if they are stupid and don't grasp how the healthcare system works. Yes, I am aware the doctors and nurses have to care for multiple patients and have other duties aside from direct patient contact. I am a provider myself and often have to turn patients away, but I do professionally without berating human beings during a pandemic. I witnessed them turn away multiple patients requesting walk-ins, rudely, while they sit around lazily doing nothing to accommodate patients or provide alternatives. In my doctor's office, this behavior would not be acceptable practice, no matter how uninformed patients are. I now understand that appointments are required and that their staff is overworked, but your website should state that instead of welcoming walk-ins stating "NO APPOINTMENTS REQUIRED." Update your website or put a sign on the door for appointments only instead of scolding patients for wanting having one at an urgent care facility. Drive the short distance and go to Orange Urgent Care instead. They are kind, patient, and accommodating.

They caught a very serious medical problem with my son, blood clots. I believe they might have…read moresaved his life. Wanted to express true gratitude. Thank you!

If you don't make an appointment before you come to this WALK IN CLINIC you will sit there all day…read moreuntil the appointments are done and the nasty toddler who mans the front desk has a less than room temperature IQ

My review is mixed. I have had lovely interactions with the front desk staff but Dr Shah, though…read morevery thorough, is lacking in kindness, patience, and bedside manner. He has been helpful but yet very condescending and disrespectful. I have felt completely shut down and unheard when trying to talk to him as if he doesn't care because he has referred me out to a million other doctors. I thought that as my primary doctor he should care about how I am feeling overall. He goes so quickly that it's rushed and there is zero room for compassion or discussing anything, he cuts me off, he doesn't seem interested and is very patronizing. I have literally left there in tears a couple of times. It is NOT OK!! He may be thorough and I appreciate that but the other stuff has made me get to a point that I don't ever want to have appointments with him anymore.

I am new to the Garnet Health System but so be far enjoying it. This office is smaller then many…read morewhich during COVID times especially is very nice. When you arrive there is a designated number to call where they will verify your health state and then they will meet you at the door. The parking lot is big and it is located in the shopping center near the McDonalds. The staff is friendly and willing to help.

We came here after 5:00 pm on a Saturday. My husband had chest discomfort. We thought it was just…read moreindigestion. We were taken in to see the doctor literally within 5 minutes. After examining my husband, the doctor told us he could either call an ambulance immediately or go to the emergency room at Good Samaritan which thankfully was only 2 blocks away. It turned out to our surprise he was having a heart attack. This doctor saved my husband's life!

They were quick. The NP that I saw was knowledgeable about my injury. The office was helpful. It's…read moreso great that they are open late. I had a kitchen injury and was happy to not have to go to the ER at 10 PM!

The tech who was assigned to me was sweet but very inexperienced and couldn't take an electronic…read moreblood pressure. The NP was an African foreigner named Emmanuel Oppong NP who refused to provide treatment for my irritated eyes, yelled at me and kicked me out of his office when I told him that his tone was unprofessional. People like this a lot of times don't have real credentials so be careful. Scammers come from his part of the world.

From the owner: At Rapid Care, we pride ourselves on providing quick, quality care without the wait. Our urgent…read morecare center is designed for efficient, walk-in visits, with friendly staff and experienced ER doctors ready to treat a range of non-life-threatening conditions. Our facilities are clean and well-maintained, and we strive to get you in and out quickly, with no appointment needed. Come visit us for a hassle-free urgent care experience!

I have been sick for the past few days so of course I came to my favorite urgent care. Once again a…read moreshort wait, friendly staff and I saw an amazing, caring, very thorough Dr. Corinaldi. She explained my ear infection so thoroughly and even showed me pictures on the screen of where my infection was exactly and how my sinuses are impacted. I would highly recommend her if you are sick or are a complicated case like myself with a long medical history!

At 7am I went in for medical treatment or med evaluation. Doctor not in until 9 and nurses care for…read moredrug use patient I was told. The nurses can not help you or do med evaluation. I was told to go to the hospital. I know it's Friday and things happen, but the facility needs to have backup plans for patients coming to them for medical attention : ( that are not

Visited this location a while back to get some blood work done as I suspected I might have Lyme…read more Waiting time to get into an exam room was not terrible, but once in there the wait was considerably. I was finally offered the option to speak with a doctor virtually which I accepted. The exam was brief, but satisfactory, and I left shortly after having blood drawn. The real issue arose when shortly after my visit I started to get requests for payment even though the visit was covered by my insurance. I continue to get emails and phone calls months after the visit, despite speaking with them and their acknowledgment it is not my responsibility, and despite phone calls from my insurance carrier.

Cannot run a simple insurance correctly. Made us pay a $60 dollar co pay then billed the insurance…read moreto get double payment.

They turned me away over 20 minutes before closing. Unprofessional and discriminatory. Avoid this…read moreplace if you have other options.

This place is ridiculous I was turned away more than 10 mins before closing when this is my nearest…read moreurgent care and didn't care that I had my 4 year old with me... crazy

I had a very disappointing experience at the Monroe location due to the level of customer service I…read morereceived. The front desk staff needs to get retrained. Communication was poor, my concerns were not addressed in a timely manner, and I felt dismissed rather than supported. I understand healthcare environments can be busy, but patients deserve professionalism, respect, and clear communication. I hope this feedback helps improve the experience for future patients.

Went here on Monday July 14th 2025 for a follow up appointment with Dr. Lau. The reason why i made…read morean appointment quickly is because I needed clearance for my new hearing aids, and that audiologist suggested that I follow up with my doctor due to something. On the 7th, after my appointment, I had messaged my doctor asking for clearance for hearing aids and to investigate something called Type B. Applaud Dr. Lau for communicating effectively via the patient portal, and taking care of it right away. I went to this appointment with my mom, just so she gains a better understanding. Dr. Lau did a good job communicating with me about my past hearing test, and was able to put together the situation. He also used a microsope to look inside my ears for any fluid, and didn't find any. He also gave me all the information and prior hearing tests to back up the information. highly recommend Dr. Lau!