Poorly maintained facility. Cooperate has cut employee hours so it is almost impossible to find…read moresomeone I'm the office or get ahold of someone on the phone. Access through the app is convenient, but certain things are deliberately left out, like the exact terms of your contract and a way to cancel the unit.

do not use the tow truck company (prestige recovery) that is attached to this business, the tow…read moretruck driver went through my car (which as a tow truck driver you should not be going through customers cars even if there is a worry of theft from outside people. if the car is locked up in a safe area there should be absolutely no reason to be in the customers car, unless to move it.) he then proceeded to steal alllllll of my personal belongings. he claimed he would return them and will not contact me to return them even after attempting to get into contact with him through my bank and the phone number that the tow truck driver gave me. this tow truck driver has clearly done this multiple times and to multiple people that cannot afford to take the theft to court. he is a horrible, disgusting person. absolutely horrific. unprofessional. straight up theft. -5/5 stars

I moved locally in Saint Paul Minnesota. The guys (movers) that came to move my items arrived sharp…read moreat 8am! Nordame W., chrisean U. and Dayshawn P were the movers and the sole reason I am giving Triple AAA 5 stars. They were professional and friendly! We ran into an issue during the moving process where my oversized couch would not fit into the new apartment. It certainly was a struggle with the angles of the entry way and ceiling height. During this process one mover called Chris at triple AAA. He provided no support for my mover stating if it doesn't fit it doesn't go in. Chris then called me to tell me that they have storage for a monthly fee or they could discard it for me. Dayshawn was determined to get the couch into my new place. He saran wrapped it and the guys got it in. Seems easy but it was so tricky to do this. I called Chris back to let him know how happy I was with the movers and he couldn't care less. All in all the only reason this company is getting 5 stars is for the three professional guys who moved me. They were the only ones who actually cared about me and my move. The company (Chris) didn't care. THANK YOU, Dayshawn, Chrisean and Nordane for making my move possibly and taking care of my belongings. I hope TRIPLE AAA starts to value you the way you all value their customers! They are lucky to have you!!

Would leave 0 stars if it was an option. I scheduled a move on a day that the company chose, and…read moresent the down payment. They called and confirmed my appointment multiple times to confirm the appointment and check in on the status of us packing. On the day of they NO SHOWED. When I called to see where they were, Travis confirmed I was on the schedule, he needed to call dispatch, and would get back me. When he called back he explained that I was on the schedule but it is a two-step process and he forgot to hit the book button. His only solution was to move me the following month (which wasn't an option as my lease was up). When I asked what he was going to do, his response was "there is nothing he can do". I HIGHLY recommend avoiding this company and I will not be using them in the future. *Some additional info I was quoted $2,400 for the move with AAA and the last minute movers I found asked for $850.

The actual location of the unit I rented seems safe and secure. Once I figured out where to go and…read morehow to get in the building with the code, it was fine. Place is clean and climate controlled. However, when I went in to talk to the agent in the office, first of all the door was locked, I had to knock on the window. Then I was told by a rather snotty woman that she only took appointments to rent spaces. And it reeked of pot in the office. When I showed her the text I had with the access code and directions to the unit, she was suddenly very cooperative and 'yes ma'am' 'oh, you already paid so you don't need an appointment'... Not a very good impression for someone first walking in.

Yes, very quick, fast and reliable... called yesterday, moved stuff in today.. I am very impressed…read morewith their service... I will say, go for it...

The snow plowing in winter is horrible they don't plow all the driveway…read more And the rent went up from 181. To 245. Not worth it. I tried to contact to get a smaller unit and couldn't even get a returned call.

what a horrible place. they get you in and the price just keeps going up …read more Not helpful or clean. not fit to store garbage

At all costs stay away from this location. Extremely bad customer service. They will sell you…read morethe wrong parts and screw you over. Both employees behind the counter I dealt with were clueless. I then called the manager of the location twice and he was just as worthless. STAY AWAY!!!!!! Trust me you will save yourself money, time and headache.

I bought some moving supplies from U-Haul website but later found out that some items were not…read moreneeded. So, I brought them to the closest U-Haul store, but the owner only accepted few return items because he doesn't sell most of them in his store. So, I went to Alex's store. Although he also doesn't sell the majority of these items in his store, Alex went extra mile and took care of all the return items. Alex and his stuff are very friendly and professional. I really appreciate their kind help. Thank you!. Highly recommended!

I really wish I could remember the front desk clerk name! She is absolutely amazing, helpful and…read morevery friendly!!! Thank you for your knowledge and for making everything easy!!!

Nice storage facility but they get in you at a good price and raise the monthly fee for no reason.read more

I had 47 years of belongings for my entire family with Public Storage in Burnsville for TOO many…read moreyears!!!Moved from 5000 sq ft to 1221 sq ft. My two daughters ( age 35+) live like most people in small rental apartments, so I still store furniture etc for them too. I was in three (!) 30 ft deep X 13 ft high X 10 ft wide units with public storage. $$$.... Now it is down to two. This took (3) four week trips from FL. In 1.5 years. Donated everything to Salvation Army St Paul. Husband became extremely ill eleven years ago. We are in a lovely FL. condo he inherited. MISS Minnesota... people, culture, weather - - LOVE the cold!!!! I now have two brand newly built extra large units at Forest Lake - - grabbed them quickly for they rented out super fast. Great price. New wood pallets on entire floor. Never have water in these units, very high airy ceilings with great ventilation. Yes no heat no air conditioning so no fragile furniture, vinyl, wood, etc, but I put clothing etc in tight giant contractor extra thick plastic bags into tight big Costco ( yellow black) plastic storage boxes ( the Best/ shut very tight). I will be out of a second 30 ft unit at public storage after 1-2 more four week trips. Back breaking work - - am creating a new industry of folk buying my things at Salvation Army then flipping them online! We always expected to be in Mn but the condo's living costs are better than renting today. Goal is to find a solid 1 bedroom in MN, build out to be able to remain until I pass on, rent out FL condo. Reverend Jim the manager is the best, the kindest man you could ever ever find and work with. No bugs no rodents all these years. Immaculate rest room at office, safe secure, no crazies renting ' next door'. Women working there solo feel 100 % safe. High fence with barbed wire surround the large rural country property. Nice relaxing 30 minute drive up from the twin cities. Highly highly highly recommend!!

We can't say enough good about Tim and the Forest Lake Mini Storage. So very helpful and easy to…read morework with. We moved from out of state, went to the old standby on the north side of town. It was dirty, full of feathers, bird poop, spiders and stunk like motor oil. The door came off the hinges and they had limited access hours. We needed an additional storage unit and found Tim at FL Mini Storage to be super helpful. We ended up liking it so much we talked to Tim about getting a bigger unit. He came through and we moved all our belongings from the other storage facility. Tim was terrific to work with and the units are clean, secure and they offer 24-hour access. We always feel safe, and we appreciated the location is easy to get to. If you need storage for the short, or long term, we highly recommend FL Mini Storage.