I unexpectedly had a flat tire on my way to the gym on a Saturday. I was stressed because I now…read moreneed 4 new tires, since my SUV is all wheel drive. I called a few places and no one had 4 tires Luckily LB had the 4 tires I needed! They were very courteous and helpful. They were booked but they said they would squeeze me in. My car got towed there and they got the job done. The tires were expensive but I didn't have a choice. My usual spot for tires is Costco but that's in Kona and I'm on Hilo side. LB did a great job on my car and they saved me. They earned me as a new customer. Their staff is awesome!

Very respectable and dealt with out issue in less than an hour. I recommend them for all tire…read morerelated problems.

The whole process was smooth, the young lady at the front counter was very efficient. Place was…read moreclean looked very organized and everyone were friendly. I called in the morning, dropped the car off shortly after call. Getting oil change and general inspection and they topped off all the fluids. Couple hours later it was done. Even got a senior discount. Very good price. Called several other places and no one had time for oil change. Will be back.

I brought my car to Lex Brodie's in Hilo after my car overheated and my A/C stopped working. I…read moreexplained everything to them, including what my husband and I observed. They told me they would diagnose the problem and charged me a $206 diagnostic fee, plus additional repair costs. After the work was done, they called and told me the fan assembly needed to be replaced. The issue is they never properly tested the system before deciding this. They assumed the fan was faulty and replaced it. My husband even requested to have the old fan returned to us because we had heard concerns that parts are sometimes replaced unnecessarily, and he wanted to verify it himself. Once the work was completed, I still had the same issue: the fans were not running, and the A/C still didn't work. My husband tested the original fan afterward, and it worked perfectly. The real issue is something else in the system that is preventing the fans from being triggered. When I picked up the car, I immediately told them the fans still weren't running, but the employee, Tiana (or Tina), with red and black hair, talked down to me. She dismissed my concerns, told me the fans were working, and insisted my original issue wasn't what they tested for, even though this was exactly the problem I came in with. Today, when I returned, she again gave me a dismissive attitude. They eventually issued a refund but still attempted to charge me a $57 store service fee, which I made clear I would not be paying because no effective service was provided that resolved my vehicle's issue. I had to deal with this for two full days, yesterday from 10 a.m. to 4:30 p.m. and today from 7 a.m. to noon, all while managing a toddler and an infant. For them to be so unprofessional and dismissive throughout this experience was completely unacceptable. The mistake was theirs, but the way I was treated was appalling. I will not be returning, and I cannot recommend them to anyone.

I come here every year to do my safety inspection and of course for gas. A couple of times I had to…read morego a get things fixed for inspection to pass and once I was helped on the spot for a quick an cheep fix that they sold the part for, it never fails I always get super Nice people, sometimes a little moody but who isn't after a long, hot work day. Thanks Cals for still providing our community with excellent service after all these years!

If I could, I would give a negative 5 star rating. The employee was very rude to my son getting his…read moreown safety check for the first time. He raised his voice and spoke very rudely. I called the station multiple times to finally get an answer. The woman on the phone was also extremely rude and raised her voice at me when I was being very professional and polite. I asked for the number to contact to file a complaint regarding an employee and she completely lost it and refused to give me the number after I asked multiple times. I asked her why she was being rude to me and she stated,"we are not being rude, we are busy!" She also yelled at me to look up the number myself.

Friendly employees , a very nice atmosphere and always busy as it took over an hour to get an oil…read morechange even with an appointment. High prices on tires with installation

Their quality of service has diminished drastically over the years. The wait time is horrible . We…read morewent for a Safety Check and they told me they would get right on it. Yeah, right! That was over 30 minutes. It seemed like we were being over looked, from the recent walk-in....flat tires and tire repairs....while we waited. Maybe LB should just focus on Lubes, repairs and fixing flats. For something that takes a mere 10 minutes, like a safety check. They can't cut it. From an approval scale of 1-10 ?? I give them a 3

Although I did purchase a vehicle here. I do not recommend it…read more A week after leaving the dealership, I was getting calls and emails about paperwork I had already signed in office, They had asked me to send in my paystubs again, I was getting messages from the company so regularly it wasn't professional. Later on I had decided to cancel my warranty and it seems like that angered them as it was actually very difficult to do on their end. I was connected to three people who didn't want to cancel it. From there it felt that they had animosity towards my partner and I. I had thought they were a good option as they seemed like a good in between for cars however they showed their true colors and it was very disappointing to realize. Still have not gotten my registration after 4 months they have continued to ignore my calls and emails putting my family in jeopardy.

Purchasing a vehicle is not a problem as Sales Department will provide you all their attention to…read morecomplete that sale. For the Service Department, that is a whole different story. One out of my many experience that's been an issue and still an on-going issue, is the engine light that continues to light-up, before and after receiving a new engine. That new engine with no charge, is due to a recall on my 2020 Ford EcoSport. I had to reach out to Ford on Facebook, called the Ford Corporate office and the Ford Recall Department for the Service Department at Orchid Isle Ford in Hilo to actually do something about it. This was back in the summertime of 2025, that I communicated with their on/off Service Department Manager M.E and only then, did she really pay attention to my issue. Prior to that, the engine light and wrench light kept popping up. Anyone would think that when a diagnosis is completed and you are told what the problem is, along with the charged amount, your car would be fixed right away. In my case, I had Ford fix the so-called issue, paid a high price for that, only to have the engine light show-up again a few days later. Called Ford, explained what happened and took my car back in. Same service received and was informed they don't know what the issue is but bring it back when the light pops up again. So, I took it back again, this time they explained after the diagnosis, they found what was wrong with it. This is all within 2 weeks, yet they wanted me to pay a ridiculous, high amount out-of-pocket to have it fixed...and guess what? After Ford so-called fixed it, I paid and picked up the car, the engine light is back on again. Throughout all the contacts with Ford during this time, I kept mentioning and asking if this issue was related to the 2020 EcoSport recall, same reply-no. However, they finally said after the fourth or time in a row that my car was taken in, diagnosed, so-called fixed, and my research of reaching out to others at Ford for help (listed above: Ford Recall Dept, Ford Facebook Page & Ford Corporate) to bring it in due to the recall. How disturbing and unprofessional is that? The car was in the shop from June through December 2025. We had to find someone to tow it there ourselves because they did not hear back from their tow company or service. Again, Orchid Isle Ford Service Manager Mary, acted quickly due to my email with the help from others. The issue did not stop there, no it didn't. When the new engine was replaced and we had the vehicle back, a few days later, the engine light is back again! This is unbelievable! Of course, I emailed Mary to inform her of this and that there was also a leak! I took photos and emailed her. At first, I thought it was just the rain, but when the concrete in the garage dried up, there was still the stains from the leak. The last email reply I received from here was in January 2026. Yet, I find it strange when she asked me which social media did, I reach out to, regarding the car issues. I told her Facebook & Ford Corporate site; she thought it was the Orchid Isle Ford as nothing was coming through to her. Strange because my emails are sent directly to her. I was also informed by one of the workers there, that Mary is busy and has a lot to deal with. So, I gave them some time as a loyal customer and trusted that she will do her part as a professional worker to look into that matter. It's been 3 months since, that's been a long enough time to look into it and take care of some other things in her busy schedule. There is still the engine light and leak issue. Throughout the whole waiting period, I received many feedback and advice from friends, family and other technicians from different Auto Service Shops and Dealerships. One said the leak is from the transmission and to have Ford look into it as they should. I emailed Mary, addressing the 3 months of waiting for her reply and still, the engine light issue. I also emailed Orchid Isle Ford directly and an email was sent to the CEO of the Steve Marshall Group, requesting help. Thankfully, Reyn, the Service Technician Manager called back and scheduled for a drop of today, April 30, 2026. He was genuine over the phone, very caring and professional. When I dropped off the car this morning at Orchid Isle Service Department, the advisor took the information I provided on my conversation with Reyn, then said, I will not charge you for the diagnosis, but there will be a charge for the transmission service. Wow! In my mind, the question was, Ford will charge me for the transmission service, which that issue only appeared after your service department installed the new engine? I replied, Reyn said he will look at it and go from there. So...I am praying that I will receive honesty, professionalism and care with today's service. Wish us luck!

It was a Sunday morning when I got a nail stuck in my tire. I was so relieved they were open…read morebecause almost everything in Hilo is closed on Sundays. The service was fast, friendly, and affordable. They got me back on the road quickly. Highly recommend! I'd say look them up if you need your tires repaired they did an awesome job!

It's mind boggling that this location is still in business. It's run by idiots and that is being…read morepolite. What is the point of having an appointment when they don't service your car until many hours later?? Then they always claim they don't have what you order in stock and try to rip you off by selling you some janky ass brand. If you love to get ripped off and wait your whole day for them to do a simple service despite having an appointment this is the place for you. They will not let you down.

When booking the appointment they said they would handle the third party warranty company. Brittany…read morethe employee working on the phone said she didn't have time to deal with it. 400$ for oil change and the fluid for leak finding and 2200$ to fix the leak. From a business standpoint, it probably makes more sense for the employee to spend the time to talk to the warranty company to get them to authorize the repair than for me to just go take the car somewhere else that will deal with it. Junior who took my call was nice and courteous when I originally set up the appointment. I'm not planning on going back. If your employees are too busy to do the work you might need more employees, or better ones that are capable of handling a working out the logistics of taking a phone call to a warranty company. Ask someone to cover for you, talk to your manager, or even the owner, im sure the owner would be thrilled to know he's going to spend X$ in wage labor to get XXXX$ in money from a corporation.

When I came in, the ramen haired skinny man at the counter, who I assume owns the motorbike outside…read morethat looks like it belongs to my 10 year old nephew, was already rolling his eyes at an elderly lady who needed help, then went outside with her, blowing vape smoke right in her face. When he walks in, he goes to the counter without acknowledging me. I then go to the counter and say "hi I have an appointment for an oil change" he says "That's nice" and blew me off for another few mins. Then I sat around and waited 2 hours and finally had to leave. Rescheduled my oil change for 7am where my husband took the car in. He was very pleasant to my husband other than asking "was that your mom here yesterday" Obviously this man can't get a woman and is taking it out on customers. Just don't go here.

Got a safety check done today. It was super quick and fast…read more We did ask for them to check the oil but they said it costed $15 to check the oil. That was a little depressing to get charged to pull a dip stick out.

I had a terrible experience with getting my oil changed at Goodyear Hilo. I'm glad my neighbor…read morerecommended LB. They did an excellent job very expeditiously. I highly recommend them for your oil service. They also charged less than Goodyear. Great value for excellent service. My 3 dogs and I waited in the car, while it was being serviced. Very cool!