Michael and the staff at first response appliance repair are awesome…read more I called on Friday at 4:45 PM and Michael was at our house Saturday morning at 10 AM to diagnose the problem. When the replacement part came in, Michael, text me at 7:00 PM to ask if he could come install it. Most companies turn their phones off at 5 PM and he went above and beyond getting our refrigerator up and running at a Fair Price. I'll definitely use some again if you ever needed. Great People.

Michael was excellent. This was one of the best interactions I have ever had with repair service…read more After calling two other outfits that were highly rated on Yelp but never responded, I called First Response. Highly responsive, highly engaged, highly competent are how I would describe this company. I plan to hire them for all future appliance repairs. There is no need to look elsewhere.

Mr Appliance came to my rescue when my freezer stopped making ice just before having out of town…read moreguests arrive for several days. They were quick to schedule and arrived on time. Their tech was friendly and personable and got the job done for a very reasonable price! I will be referring them to all of my friends and highly recommend them to anyone needing an appliance repair!

Start button broken on dryer. It took 5 visits over more than 3 weeks to get it right. Spent over…read more$300 when I should have just bought a new one. Never again!

this company is horrible. After requesting an explanation they refused…read more Only one part was called for and they are charging for 3. In addition i researched the cost of these parts and they are doubling the cost. A simple repair of a Subzero waster dispenser they want to charge $1,800 for. Outrageous no star

Over price and will recommend to replace appliance instead of trying to fix it. Does not look…read moreprofessional and late for appointment.

He fixed the appliance, but grossly overcharged and refused to return text or phone call when asked…read moreto clarify/justify. Here's our experience: Called A-1 Appliance to come out and fix a leaky washing machine. Setup appt. Russ came, and all seemed good. Maybe it's 'years and years of experience' but what struck me as odd is he just visually inspected the washer and said it's the drain pump (he did a cycle but no taking off any parts of the machine). He then tried to convince us to buy a new washer. $95 for the service call and no actual inspection.....it felt really odd. We did ask for him to quote the fix though to have an option (fix or buy new). he said he would credit the $95 if we proceeded w a fix (reasonable, and I expected a service fee for his time to come out......although I go back to he didn't actually inspect anything). Days later he said $400 w labor for the fix. We did our research and decided since were were already $95 in and a new washer which then means a new matching dryer would be super costly (1k+) we said let's fix it. Russ called days later, said part is and we scheduled a time. Came into the house nice enough and said 'hope it's not something else once we get this part in'. I half jokingly said 'I sure hope not b/c we went forward with the fix based on your analysis during the 1st service call' (go back to him not inspecting it). Left Russ alone and he fixed it...at least as I'm writing this now he never actually ran the unit to my knowledge....guess i'll find out during that first load. The issue I have is w payment. He gave me the total bill amount I owed today. It was $400. I questioned him on this saying the $95 credit should come off and this is where it started. He said 'oh it was $500 and i'm giving your credit of $95'. We looked at text exchanges he had wiith my wife (she was working out of the home when this happened) and this was never said. I paid on CC. When he left I looked at the invoice $225 for the part (reasonable enough) $15 Tax (gotta pay tax man) $260 in labor. Say what????? We have cameras so I just had to check when he came/left. 1 hour!!!!! Note he told us his labor rate was $95, the cost of the service call (he charges 1 hour for the service call). TOTAL all In was $500 In total I feel he overcharged us by $160. If we add the part and tax and then include one hour of labor ,which would have been credited as we already paid it, We should have given him a payment today of $240.....yet I paid him $400. In short the labor wipes out from his service call credit and we should have paid the part and tax only. We called his office (wife answered, left this message in short and to call us). No response. We texted same night. No response. We always pay bills. We believe if you work, you get paid. I'm having an issue of gross over charge.

I just got off the phone with Russ, what an honest man, he just helped me to reset my control panel…read moreon my refrigerator over the phone when he could have charged me for a service call by coming over and doing it himself !

Andy was quick to return my initial phone call, promptly set up an onsite appointment, immediately…read morediagnosed the problem and fixed it all within the time-frame that was promised. Reasonably priced, and I will utilize this business again in the future. Highly recommended.

I would highly recommend Andy from Pristine Appliance. He and his son did an amazing job. I was…read morethinking I'd have to purchase a new range because repairs can be so expensive. Andy came through with a reasonable price for parts and labor with a warranty. We won't go anywhere else!!!!

Sam was very quick to found out what the problem was with my refrigerator filter. The job was done…read morewithin minutes. Very knowledgeable. Thank you. Alex

Needed a service call on my unit. They showed up on time, serviced the unit, and added Freon. It's…read moreback to working like normal. They did not try to upsell me on any other products or services.

Needed service for the electric range quickly for our Airbnb and they made time for us. The…read moretechnician was awesome, made the quick repair and everyone was happy. We appreciate their professionalism very much.

I have bought appliances for my son's new home three years ago and a washer and dryer for myself…read more We love dealing with a family owned business who pay attention to detail, customer service and who know the history of products. We have always been treated in a prompt and courteous manner especially when waiting on a repair and always updated when a part will arrive or when they will be at our residence. Their repair person has worked many years at Kane's and has been more than helpful and accurate on repairs. We highly recommend Kane's Appliance for your appliances and/or repairs.

Waited outside for7 an.hour and.hoe never opened. Left and spent $500 elsewhere. Even tried to call…read moreno answer

Thank you so much for repairing my washing machine!! It was such a pleasure to be able to do a load…read moreof laundry and not have the machine dancing across the room!! Prompt and courteous service! They knew exactly what was wrong when we called and described the problem. They ordered the parts and had the repair done within an hour of arriving. Cannot recommend this company enough!!