Mr Appliance came to my rescue when my freezer stopped making ice just before having out of town…read moreguests arrive for several days. They were quick to schedule and arrived on time. Their tech was friendly and personable and got the job done for a very reasonable price! I will be referring them to all of my friends and highly recommend them to anyone needing an appliance repair!

Start button broken on dryer. It took 5 visits over more than 3 weeks to get it right. Spent over…read more$300 when I should have just bought a new one. Never again!

He fixed the appliance, but grossly overcharged and refused to return text or phone call when asked…read moreto clarify/justify. Here's our experience: Called A-1 Appliance to come out and fix a leaky washing machine. Setup appt. Russ came, and all seemed good. Maybe it's 'years and years of experience' but what struck me as odd is he just visually inspected the washer and said it's the drain pump (he did a cycle but no taking off any parts of the machine). He then tried to convince us to buy a new washer. $95 for the service call and no actual inspection.....it felt really odd. We did ask for him to quote the fix though to have an option (fix or buy new). he said he would credit the $95 if we proceeded w a fix (reasonable, and I expected a service fee for his time to come out......although I go back to he didn't actually inspect anything). Days later he said $400 w labor for the fix. We did our research and decided since were were already $95 in and a new washer which then means a new matching dryer would be super costly (1k+) we said let's fix it. Russ called days later, said part is and we scheduled a time. Came into the house nice enough and said 'hope it's not something else once we get this part in'. I half jokingly said 'I sure hope not b/c we went forward with the fix based on your analysis during the 1st service call' (go back to him not inspecting it). Left Russ alone and he fixed it...at least as I'm writing this now he never actually ran the unit to my knowledge....guess i'll find out during that first load. The issue I have is w payment. He gave me the total bill amount I owed today. It was $400. I questioned him on this saying the $95 credit should come off and this is where it started. He said 'oh it was $500 and i'm giving your credit of $95'. We looked at text exchanges he had wiith my wife (she was working out of the home when this happened) and this was never said. I paid on CC. When he left I looked at the invoice $225 for the part (reasonable enough) $15 Tax (gotta pay tax man) $260 in labor. Say what????? We have cameras so I just had to check when he came/left. 1 hour!!!!! Note he told us his labor rate was $95, the cost of the service call (he charges 1 hour for the service call). TOTAL all In was $500 In total I feel he overcharged us by $160. If we add the part and tax and then include one hour of labor ,which would have been credited as we already paid it, We should have given him a payment today of $240.....yet I paid him $400. In short the labor wipes out from his service call credit and we should have paid the part and tax only. We called his office (wife answered, left this message in short and to call us). No response. We texted same night. No response. We always pay bills. We believe if you work, you get paid. I'm having an issue of gross over charge.

I just got off the phone with Russ, what an honest man, he just helped me to reset my control panel…read moreon my refrigerator over the phone when he could have charged me for a service call by coming over and doing it himself !

The tech came out and was able to evaluate that sadly, the cost to repair our fridge just wasn't…read moregoing to be worth it. He had some suggestions for brands that are good quality and was very kind and timely. Thank you!

Jonah from Charlies Appliance Repair did a great job switching the door on my LG dryer after…read moreanother repairman tried unsuccessfully to do so. He showed up on time, told me what he was going to do, and did it. No upselling, , no pressure, just good service. I highly recomment Charlies and Jonah.

Excellent service and excellent follow-up! Tech has assisted us with numerous repairs and they…read morestand behind their work! We have no hesitation in calling them in the future. Vidalia!

This is the best repair service in the PSL area that I have encountered. The service was speedy and…read morethe gentleman who came to my home was extremely professional. Our double oven combo wasn't heating properly and this gentleman looked at the issue found the minor issue and repaired it and he basically did it as apart of the assessment. I would recommend this place to anyone looking for fast, reliable, professional and trustworthy service. There was no price gouging or trying to exploit us at all 10/10 for service!!!!

Andy was professional and provided outstanding service…read more Fixed all the problems. Prompt, knowledgeable and reasonably priced. Explained all the necessary costs and options prior to performing the repairs.

Andy was quick to return my initial phone call, promptly set up an onsite appointment, immediately…read morediagnosed the problem and fixed it all within the time-frame that was promised. Reasonably priced, and I will utilize this business again in the future. Highly recommended.

Big no show and no contact. It would be nice to get a return phone call.. very unprofessionalread more

I had a 20 year old GE washer making a screeching noise when it agitated and a 20 year old GE dryer…read morethat needed 3 cycles to dry towels. Called Nick and he responded promptly and was out within 24 hrs of my call. Discussed repair to replace bearings vs purchase of a new washer and the cost. He was extremely honest about cost to repair the washer vs getting a new one which made more sense with a 20 year old washer that had other problems too making the cost to repair it not practical. Dryer was a different situation since the only problem with it was a very blocked dryer exhaust vent which he cleaned out and now works perfectly to dry in one cycle instead of 3 drying cycles. I highly recommend Nick for his honesty, professionalism, quality of work and quick response time. I wouldn't hesitate to use him again for an appliance repair.