He fixed the appliance, but grossly overcharged and refused to return text or phone call when asked to clarify/justify. Here's our experience: Called A-1 Appliance to come out and fix a leaky washing machine. Setup appt. Russ came, and all seemed good. Maybe it's 'years and years of experience' but what struck me as odd is he just visually inspected the washer and said it's the drain pump (he did a cycle but no taking off any parts of the machine). He then tried to convince us to buy a new washer. $95 for the service call and no actual inspection.....it felt really odd. We did ask for him to quote the fix though to have an option (fix or buy new). he said he would credit the $95 if we proceeded w a fix (reasonable, and I expected a service fee for his time to come out......although I go back to he didn't actually inspect anything). Days later he said $400 w labor for the fix. We did our research and decided since were were already $95 in and a new washer which then means a new matching dryer would be super costly (1k+) we said let's fix it. Russ called days later, said part is and we scheduled a time. Came into the house nice enough and said 'hope it's not something else once we get this part in'. I half jokingly said 'I sure hope not b/c we went forward with the fix based on your analysis during the 1st service call' (go back to him not inspecting it). Left Russ alone and he fixed it...at least as I'm writing this now he never actually ran the unit to my knowledge....guess i'll find out during that first load. The issue I have is w payment. He gave me the total bill amount I owed today. It was $400. I questioned him on this saying the $95 credit should come off and this is where it started. He said 'oh it was $500 and i'm giving your credit of $95'. We looked at text exchanges he had wiith my wife (she was working out of the home when this happened) and this was never said. I paid on CC. When he left I looked at the invoice $225 for the part (reasonable enough) $15 Tax (gotta pay tax man) $260 in labor. Say what????? We have cameras so I just had to check when he came/left. 1 hour!!!!! Note he told us his labor rate was $95, the cost of the service call (he charges 1 hour for the service call). TOTAL all In was $500 In total I feel he overcharged us by $160. If we add the part and tax and then include one hour of labor ,which would have been credited as we already paid it, We should have given him a payment today of $240.....yet I paid him $400. In short the labor wipes out from his service call credit and we should have paid the part and tax only. We called his office (wife answered, left this message in short and to call us). No response. We texted same night. No response. We always pay bills. We believe if you work, you get paid. I'm having an issue of gross over charge. read more

I just got off the phone with Russ, what an honest man, he just helped me to reset my control panel on my refrigerator over the phone when he could have charged me for a service call by coming over and doing it himself ! read more

if you're looking for someone to call you back right away to take care of your problem don't call A1 appliance. I called back in the spring. They were in the process of moving. They said they get back with me. I never heard another thing from them. I called again last week and here it is I still have not gotten a call back, that is no way to do business. I sure am glad I didn't hold my breath waiting on A1 appliance. I called someone else and my problem is solved. Don't waste your time on this guy. read more

Regardless of whether its a microwave, dishwasher, or garbage disposal, Russ knows how to fix it. Fair prices and honest work. Don't replace it, Russ can fix it for pennies on the dollar! read more

A-1 Appliance - Appliances & Repair Near Me

He came out to fix our dish washer and check to see why our KitchenAid refrigerator's freezers door wasn't closing properly. He didn't do anything for the frig and said all I needed to do was put some vasiline on the seal. I thought he should have done that but I guess not. He examined the dishwasher and said it can't be fixed. I ended up buying a new dishwasher and gave it to my handyman. He cleaned it and and said it worked fine. I ended up having to call another company for the refrigerator and they said it wasn't level and the freezer door needed adjusting. I ended up paying him for absolutely nothing. Don't make the same mistake. read more

Very responsive! I wound up deciding to replace my fridge since it was not worth repair but A-1 was very helpful

If you are looking for an honest appraisal of a repair situation, then Russ is the person you want to call. He is Knowledge, efficient and honesty is the rule of the day for you. It's great to see there is still a person in the appliance repair business that has that old fashioned " I'll do it right the first time" business ethic. I can't say enough about how great it is the have a great Repair person. Call him if you have a need you won't be disappointed. read more

The repairman showed up promptly and fixed my problem. Great service and will use them again

Great appliance repair. Russ is very knowledgeable and explained the workings of our wall oven. Got an appointment quickly and will highly recommend him to others, read more

What can I say about Russ? He's a fantastic diagnostician, and a gentleman to say the least. My 2011 Samsung French Door Refrigerator with freezer on bottom went on the fritz. I called the first 5 appliance repairmen listed on Yelp at 1PM on a Thursday. The first 4 were unwilling, or unable to pick the phone, and all I got was "Leave a message after the beep". UHHGG! To my delight, Russ picked up my call after only two rings. I gave him a brief description of my inoperable appliance. Not only was he able to diagnose the cause of the issue, he informed me of a website where I could enter my fridge's model number to reveal exploded diagrams, complete with part numbers, so I could order the correct part myself, and that it was easily installable, so I could install it myself, if I wished to do so. ALL AT NO CHARGE. The phone call lasted 15 minutes, all while he said his head was inside a washing machine on another job site. I don't know anyone who works for free, let alone gives expert level diagnosis, and repair advice over the phone, but I do now. I don't want anything else to break around my house, but if it does, I'll be more than happy to give Russ my business, and if you're reading this, I hope you do too. Btw if you're interested, he informed me his, "Hello Fee" is a reasonable $49. This covers travelling to your home located in his service area, and diagnosing your malfunctioned appliance. After the diagnosis is performed, he will provide a detailed estimate for parts, and labor necessary to restore the appliance back to working order. Don't delay, Call Russ today. read more

I was advised to call Russ Appliance to help me fix our dryer. We didn't know what the issue was, and so I called. He was very nice on the phone and told me to do a few things before having him come over and pay for something that could have been easily fixed. Long story short, I needed him to come over. He came the next day and fixed the problem. A part needed to be replaced. He was very professional and I am saving his business card for sure. read more

Can't say enough of Russ, he was professional, knew his stufF Explained the problem and loved my dogs caN I say more. I will definitely use him again! read more

We feel secure when Russ is on the job. He is knowledgeable, his service trustworthy and he went over and beyond the call of duty cleaning up the mess that I allowed to happen with our dryer and venting. read more

Russ was great, on-time & affordable! He fixed my washer when I called him the same day & best of all he only took 30 minutes to get me up and running. read more

Russ was great to work with. Met his commitments, on time, professional, and more than fair with his pricing. Took time to explain issue with refrigerator, whether to replace or fix (we fixed), and expected result. Excellent experience. Highly recommended. read more

If you have an appliance that you think is or is broken, call Russ. He is an honest gentleman and you will not regret your decision.

I called Russ from Russ Appliance Repair to fix my GE Profile Refer. What a pleasant gentleman he was. He was patient explained my problem gave me a reasonable estimate and returned when he told me he would. I highly recommend Russ's Appliance Repair if your looking for quality severed at reasonable price. Thank You, B. Massey, Vacaville read more

I needed to have a front-loader set unloaded from a truck and installed, and my top loader set uninstalled and loaded onto the truck so I could take them to the people I promised them to. Russ did a great job. He single-handedly moved all the appliances using ergonomic, Archimedian principles (and a hand truck) and got the front loader set installed and running great. His pricing was extremely reasonable, and I would definitely hire him gain. read more

I highly recommend Russ to everybody in need of home repair. Our fridge went out and he was very quick about coming out to look at it. He pinpointed it to two possible issues and gave us a great recommendation on which way to go. It was fixed for cheaper than he originally quoted and works just like new. Will be calling him in the future. read more

I called Russ about a problem with my wine cooler. He gave me suggestions to try on my own so I could save a service call. When those didn't work he came out and found the problem to be a bad fan motor. He was able to locate a fan and it was shipped and installed within a few days. Russ is very honest and professional. I recommend him for any of your repairs. read more

This review is from my husband Dan, Mr. Russ is very professional, knowledgeable with great customer service. He fixed my dryer that was broken for quite sometime & came to find out it was the circuit breaker. The only repair man who can keep his appt. for the same day. He goes above & beyond his call of duty. He will be my gud bff around the neighborhood . read more

Good communication, excellent repair work and fair prices. Will certainly call Russ back in the future!

Russ messaged me right away after normal business hours and called me the next morning. He was extremely helpful! Top quality customer service in helping me fix my dishwasher. read more