He fixed the appliance, but grossly overcharged and refused to return text or phone call when asked…read moreto clarify/justify. Here's our experience: Called A-1 Appliance to come out and fix a leaky washing machine. Setup appt. Russ came, and all seemed good. Maybe it's 'years and years of experience' but what struck me as odd is he just visually inspected the washer and said it's the drain pump (he did a cycle but no taking off any parts of the machine). He then tried to convince us to buy a new washer. $95 for the service call and no actual inspection.....it felt really odd. We did ask for him to quote the fix though to have an option (fix or buy new). he said he would credit the $95 if we proceeded w a fix (reasonable, and I expected a service fee for his time to come out......although I go back to he didn't actually inspect anything). Days later he said $400 w labor for the fix. We did our research and decided since were were already $95 in and a new washer which then means a new matching dryer would be super costly (1k+) we said let's fix it. Russ called days later, said part is and we scheduled a time. Came into the house nice enough and said 'hope it's not something else once we get this part in'. I half jokingly said 'I sure hope not b/c we went forward with the fix based on your analysis during the 1st service call' (go back to him not inspecting it). Left Russ alone and he fixed it...at least as I'm writing this now he never actually ran the unit to my knowledge....guess i'll find out during that first load. The issue I have is w payment. He gave me the total bill amount I owed today. It was $400. I questioned him on this saying the $95 credit should come off and this is where it started. He said 'oh it was $500 and i'm giving your credit of $95'. We looked at text exchanges he had wiith my wife (she was working out of the home when this happened) and this was never said. I paid on CC. When he left I looked at the invoice $225 for the part (reasonable enough) $15 Tax (gotta pay tax man) $260 in labor. Say what????? We have cameras so I just had to check when he came/left. 1 hour!!!!! Note he told us his labor rate was $95, the cost of the service call (he charges 1 hour for the service call). TOTAL all In was $500 In total I feel he overcharged us by $160. If we add the part and tax and then include one hour of labor ,which would have been credited as we already paid it, We should have given him a payment today of $240.....yet I paid him $400. In short the labor wipes out from his service call credit and we should have paid the part and tax only. We called his office (wife answered, left this message in short and to call us). No response. We texted same night. No response. We always pay bills. We believe if you work, you get paid. I'm having an issue of gross over charge.

I just got off the phone with Russ, what an honest man, he just helped me to reset my control panel…read moreon my refrigerator over the phone when he could have charged me for a service call by coming over and doing it himself !

Great find He was very nice and…read more He fixed at a decent price Our sharp microwave works well

I contacted R&B Appliance Repair about a water leak from washing machine on Friday afternoon. Matt…read morewas able to come take a look the next day & determined that an electrical component needed to be replaced but his supplier was closed until Monday when he would come back on his way home from work to install it. True to his word he did just that & took less than 1/2 hour to finish the project all for less than 1/3 of the cost of a new washing machine. He's a very knowledgeable and pleasant person to do business with. He will be my first call on all future appliance issues.

Excellent service and excellent follow-up! Tech has assisted us with numerous repairs and they…read morestand behind their work! We have no hesitation in calling them in the future. Vidalia!

This is the best repair service in the PSL area that I have encountered. The service was speedy and…read morethe gentleman who came to my home was extremely professional. Our double oven combo wasn't heating properly and this gentleman looked at the issue found the minor issue and repaired it and he basically did it as apart of the assessment. I would recommend this place to anyone looking for fast, reliable, professional and trustworthy service. There was no price gouging or trying to exploit us at all 10/10 for service!!!!

I have been using Meguel from Proficient Appliance Repair for the last several years. He is…read moreknowledge ,professional, reliable and honest. Always returns phone calls promptly and is one heck of a nice guy. With Meguel there are No problems No worries . You will wonder how did I ever call anyone else ? All is well when you call Meguel

This was my second time using Dryer Vent Specialist, and once again they exceeded every…read moreexpectation. From the moment they arrive, you're treated like family. Jonathan and his son are not only exceptionally professional, but also genuinely warm, friendly, and respectful. It's refreshing to find a company that takes such pride in their work. They were prompt, meticulous, and incredibly thorough. They took the time to explain everything they were doing, and I especially appreciated that my receipt included both the before and after airflow readings, showing the measurable improvement in my dryer vent's performance. That level of transparency and attention to detail speaks volumes. As a veteran-owned business, they exemplify integrity, professionalism, and outstanding customer service. Their pricing is very fair, especially considering the quality of work they provide. In this day and age, what more could you ask for? Honest people, exceptional service, and results you can actually see. I highly recommend Dryer Vent Specialist and will absolutely continue to use them whenever I need their services.

Stay Away - Promises and Delays In Feb 2026, he "cleaned my…read morevents" and said the dryer warning light would turn off--it didn't. He promised multiple times to come back (March, then April) but never showed. Now he's completely ghosted me. Would not recommend. Also, I couldn't find this business listed with Sunbiz, which raised additional concerns.

My stove had an electrical issue with not getting hot inside the stove and on the cooktop. The…read moretechnician fixed the issue very quickly and explained the cause and how to avoid it. Great service!

The tech was professional and was able to fix the oven/microwave combo in a timely manner manner.read more

I've purchased multiple appliances from Pro Tech over the last couple of years and the service has…read morebeen excellent. The first was a washing machine I called about and they had it in stock and it was delivered in under 2 hours. Eight years later that same washer was having an issue and the came out and fixed it quickly. Super nice service technician as well.

UPDATE: Stackable dryer died 93 days after purchase which cost $500 to fix. Recently the washer…read morehose busted however there was no model number for the washer portion (they are two separate units) in which to order a part as it had worn off plus none on the receipt. Whole unit was trash at that point as there was still only one cord for both feeding the washer cord into a box on the back of the dryer; I had no choice but to purchase a whole new laundry tower. Please understand this was a used unit! I get that! However when your business is appliances you should probably have a model number to refer to for this very reason! SMH ‍ Handle broke off the dishwasher months ago, thankfully it still works. Microwave going strong. I bought a new refrigerator and range last year as the others were seriously outdated. I would have much rather spent my money at a local small business I had established a relationship with. Sadly the customer service was so disappointing and the owner so dismissive I will tell anyone who is willing to listen to stay away from this business.

We switched to this business after an annoying experience with our previous contractor. The…read moremaintenance service was excellent and the two technicians did a great job of servicing and cleaning our generator. Very satisfied with the quality of staff and the work.

We had a problem with our air conditioner. Turns out it was a part on the generator. We called our…read moreusually company, but there was no answer. Concerned because our home was warm inside I decided to call imperium electric. He came highly recommended. George took my phone call. Our friends told us how reliable he was. He was at my house within 30 minutes. Fixed the problem and now my air conditioner is on!! Thank you George!