Long story July 15 Me: Contacted this company on July 15 through Yelp for a deep cleaning/ move in service for our newly purchased home, for service to be done on July 21. AKS: Replied that they had availability for that day at 7am. Me: Asked if 8am would be better for me, since my flight into Boston doesn't arrive till 6:45am. I said everything is cleared out of house and gave them all the specifics of the house (3 bedroom, 2bath, 1000sq'). Asked them can they still do the cleaning and for a quote. AKS: Have availability , but before I can confirm appointment and quote , will need complete address and what time you'll be at property to provide access. Me: Gave them address and said to be safe, 9am. July 16 AKS: Thank you for confirming details. I'm sending you estimate for deep cleaning for Tuesday July 21 8am. Please confirm how we will access property. Once you approve estimate and access , we can reserve appointment. (Along with this request they sent me a "Deep cleaning checklist" , but no estimate). Me: Ask if they sent estimate AKS: I apologize, accidentally sent you a message intended for another client. Here is your estimate ( attached was the estimate) Me: Does estimate included cleaning inside appliances and cabinets. and interior windows. AKS: Yes (sent along with whole list of inclusions) Me: great, I'll make sure someone is there by 8am. Do you have email address or phone number to contact you? AKS: unfortunately July 21 is no longer available. All communication must remain here on Yelp. Me: After giving all the info and agreeing on a date, now you telling me July 21st is no longer available. Not good. AKS: If you would like to move forward with the cleaning, send all info ( name, address, email, phone, method of payment, etc). I will then confirm appt. We can schedule cleaning at 7am. This only time I have available. Me: (sent them all my info again and asked for a contact #)) Most of your replies through Yelp go into my junk mail, which I don't check often. So still waiting for confirmation from you. AKS: Please check payment method listed in Yelp app. We don't process payment through Yelp app. Cash only. Please give name and number of person who will give access and payment. Please confirm through Yelp. Until we receive this info, confirmation is not booked... Let me know. Me; I will pay you in cash. Am I scheduled for July 21? July 17 Me: I'll have someone there at 7am. See you then. AKS: We have not finalized appt for July 21. Need to confirm if property is furnished or empty? Move in/move out or another type of cleaning and which additional services needed.. These details were never finalized. And because you will not be present, I will not be able to accept payment. For this reason I will not be able to accept this job. Please continue your search with another company through Yelp. Me: Very bad communicating with your company. All the information was given... I am not sure if it's dealing with Yelp or AKS, but totally unprofessional. Maybe Yelp uses Ai to answer questions. I even left phone messages with AKS , but no return call. All these back and forth messages were through the day, not let answering me right away. Maybe AKS does a good job of cleaning, but communicating with them is horrible. I will never call them or use Yelp to get references. Sorry for the rant. But am pissed off. read more

This is the first time we used a home cleaning and boy was it worth it! We are typically DIY for stuff like this, but they opened my eyes to what a difference it makes when you go pro. Created a note to self: great Mother's/Father's Day gift and for occasional reset cleans. Two cleaners arrived on time and quickly scheduled after getting a quote. Very responsive and reasonable for a 4hr job, 3 bed 3bath home. They are a small local business so we like to support them, but we almost want to hide this gem rather than give them this review! We are aware of recent news, so we didn't expect them to just ring the doorbell without confirming location and time, so they were also very precise during booking and confirming arrival. We do hope they get kind clients because they are trustworthy and so sweet. They also provided a detailed quote, which was honored. No surprises, except you didn't even know you could use it or needed to clean that spot! Very meticulous, easy to work with, adaptable and does their job well. We would use them again in the future! read more

Great service, they did an excellent job And very very reasonable and reliable. I'm so glad I found them. Very nice lady. This was a tenant apartment but she did an amazing transformation. I ended up paying more than what she asked. read more

They were quick, 2 woman came. throughly cleaned everything asked and then some! They had everything needed for the job! They were extremely kind and went above and beyond!!! If I could find her number I would definitely use her again read more

I ordered a cleaning from AKS Family cleaning a few weeks ago. They were very responsive online but difficult to book because their prices were low and they were booked out for a week. They are definitely competitive pricing wise versus other cleaners in the area. On cleaning day they sent me one of their cleaners to clean 3 bathrooms and 1 kitchen and a staircase/hallway mop down. The cleaning took about 3 hours with 1 cleaner. But boy was I impressed! The cleaner did the cleaning very professionally - she made the toilet clean and shiny like new and the shower glass completely streak free. I've hired other cleaners before but they've always left with glass streaks -- hence I was very impressed by the attention to detail. The cleaner even asked me to spot check every location she cleaned (definitely a level of detail I didn't see with other cleaning companies). My house is now super clean and I am very impressed with the job. This was a very professional cleaning and I will definitely hire them again. read more

5 star excellent service! They performed a home cleaning which was thorough. My kitchen and the bathrooms were my top priority and they went above and beyond. It looks so good. Also, they are very kind and sweet business women. They are respectful and professional. They have competitive pricing. If you need any service -- this is who to choose!! read more

This family company offers matchless service & keeps a friendly open mind. Professional, reliable, efficient, flexible (& friendly) cleaning crew for this two-bed, two-bath Medford apartment. Portuguese spoken with some English & Katia (the supervisor, business partner) quickly translates requests & questions. read more

I had a smooth experience with AKS for a move-out professional cleaning. They were communicative and did a fantastic job at a great price point. I highly recommend them! read more

Very communicative, reasonable pricing, and did a GREAT job! Scheduling the appointment was done easily and with such a friendly demeanor. Other services that I messaged through Yelp were quick to dismiss with very short "No.", "We don't do that." type of answers vs AKS Family Cleaning, who asked me questions about what I needed FIRST. They also seems to be one of the only cleaning services that offer appointments for Sundays, which was critical for me. Dayani and Bowser did an excellent job and were so nice. They came to clean a 2bath/2bed apartment in just under 4 hours. We had quite a bit to clean (scrub stovetop/fridge/microwave, bathtubs/toilets). I was so impressed during our walkthrough at the end and they were honestly a third of the cost of other services. I would highly highly recommend them! read more

Agrimaldo, Katia and their team did an incredible job doing move-in AND move-out cleaning for us. Would 100% recommend them over and over again. read more

Katia and Stefanie are cheerful, thorough and do a great job for a reasonable price! Highly recommend!

AKS was great. We hired them for a last minute move in cleaning, and Celia did a great job. She spent 4 hours cleaning the house very thoroughly. Also the owner was very responsive and reliable which I appreciated. read more

AKS family was very responsive and reliable. We hired AKS for a move-out cleaning and they did an amazing job. They spent 3 hours cleaning the apt thoroughly and we were really happy with the results! read more

Upon moving into my new apartment this summer, I researched house cleaners in the area and found AKS Family Cleaning. They were responsive and had very competitive rates. After the first cleaning, I never looked back and have had them clean my apartment monthly since. Every once in a while, I will have them deep clean the sofa or area rugs for an additional charge, and they are always accommodating. They are really sweet and extremely dependable. The cleaning itself is very thorough with attention to all the details. Highly recommend. read more

AKS was the first to respond to our request, very quick and responsive. They came a couple days later and did such an amazing job. So happy with their work and can't wait for regular cleanings to continue. read more

I normally do all my own cleaning because I rent a room in a house, so not much space to clean. However, I have a small attached study/closet room space that I had converted into a play room for my mini rex rabbit. She had free run of most of the room for about 11.5 years. She died quiet suddenly in March and to be honest, I haven't been handling the loss well. I knew I needed to clean out her room, if only because I haven't set foot in there since she died and there was still food, hay, water bottles, and litter pans that needed to be cleaned. AKS Family Cleaning was one of the first companies that responded to my Yelp request for quotes and they were very communicative through messaging. When they arrived (with all their cleaning supplies & a decent sized shop vaccuum) the lead cleaner explained that she was going to use a voice to text translator so she could make sure all the details were correct. Between her and the other very polite woman (both in masks) were very quick and in just over 90 minutes the room was cleaned above and beyond what I expected. They were very understanding of my loss and worked to remove the giant cages I had in the room first. The room is freshly mopped and dusted (I hadn't even realized how much fur and dust had clung to the walls). I would absolutely recommend this service for anyone. They also mentioned that they do bathrooms & kitchens, so I'm keeping that in mind for the future. read more

Great service at a reasonable price, easy to book. Showed up on time and even stayed late to make sure the job was done perfect. My project was a move in deep clean which was a big job and the place looked spotless. I would definitely recommend them and will use them for all my future projects! read more

Katia and her team have been cleaning our apartment monthly for several months now and they do an excellent job. Their rates are competitive, they are very responsive, and they get our place looking great in a short amount of time. I highly recommend the team at AKS Family Cleaning! read more

They answered quickly and were able to come out next day to do a move in cleaning. Everything was beautiful and done thoroughly. They even brought in a carpet machine to clean a really ruined carpet and made it 10 times better. I would 100000% recommend them and hire them again! read more

AKS Family Cleaning was super quick to respond to our quote request. We hired them and they did a beautiful job. Our new place needed a seriously cleaning before we moved in and when we came back to it, it was SPOTLESS! Highly skilled cleaners and amazing customer service. We HIGHLY recommended them and will definitely be reaching out again next time we need a cleaning! read more

Best of the best! They are so communicative, FAST, and work hard AND affordable. My house is spotless and my move is easier now. I will always go to them for future needs & refer my friends to AKS Family Cleaning :) Thank you! read more

Needed DEEEP cleaning done for a move in move out and they did an amazing job. Gave the best estimate out of 4 companies I contacted and were also very kind. Highly recommend!!! read more

I originally hired AKS Cleaning when moving into a new apartment, and they did such a wonderful job that I now have them scheduled to come each month. They do a really thorough job and always leave my home sparkling. They also go out of their way to accommodate any requests and are very responsive with communication. I would recommend AKS to anyone looking for reliable expert cleaners! read more

We moved to Boston in August and needed to find a home cleaner. I tried a few different cleaners who were either not reliable or who didn't do a great job. Then I found AKS Family cleaning. It's been 6 months and they clean my home every 2 weeks. We are a busy couple who work full time and don't have time to dedicate to cleaning. Kátia and her team are wonderful. They are dedicated, very detail oriented and they do a fabulous job. They are also reliable and dependable. We trust them to clean when we are not home due to travel, and they are considerate and helpful. I highly recommend them for any cleaning jobs. read more

I cannot recommend AKS enough - friendly, professional, and did a truly outstanding job on our kitchen, bathroom, living room, and bedroom. Couldn't be happier with the quality of the service, and for an extremely reasonable flat-fee! read more

I could not put all the stars I would like for the service I received. Very efficient cleaning. Good communication. Immediate response to my request. Customized service. Quick. But above all, the friendliest and sweetest people you can ever meet. Thank you and thanks to this friendliness I would definitely use often and will highly recommend. read more

They forgot to clean the oven, and also threw away things that we need. They didn't bring their own cleaning equipment, so be prepare to have some in your house. Overall, the cleaning was good. read more