I've been going to Katy Hardware at least 20 years. Today I received great service from the lady's…read moreand gentleman that helped me. Very easy to figure out where everything is. Great quality tools, and the lumber was what I needed. Will be back!

This is my favorite hardware store. If you are looking for something, they walk you right to it…read more They don't just point and leave you to search. If you are trying to create or repair something, they have suggestions. This is what a hardware store was in the past and needs to be again. Everyone is always so friendly, knowledgeable and helpful.

Kennedy was so patient and kind. Helping me match a 7 year old interior paint. I really appreciate…read moreall the help and precision! I ended with the perfect match!

I truly felt for the person behind the counter because she was short handed. Someone had called in…read moresick but the entire time she handled the crowd with a smile on her face and professionalism. There were several pro painters in there that she new by name and she still able was able to juggle them and us, do it yourselfers, and answer our questions and provide advice. I have been back again and she was able to color match something for me and was again a huge help. Way to go.

I came down from NY for my Texas girl, and Barbi loves my northern tool. She'd rather have it than…read moreany southern tools she's met down this way. Easily my favourite tool store in Katy and easily my favourite chain in the country for hardware, specifically tools. I have only recently got into fixing things, out of necessity, and this place is my jam so to speak. Better than everything in the whole Houston area. They have everything you might need and they are well stocked and they are friendly and they also are knowledgeable, more so than most of the other tool stores, and honestly if they were a little bit more affordable and more discounted and I would probably give them five stars instead of four.

I didn't have a chance to visit the store in person, but I ordered online and I received my product…read morein a very timely manner.

Spent tons of money here, a year later a slight bump into one of the wall light fixture and the…read morestone broke in half!! Called them to ask about warranty and replacement, and was basically told soft stone can easily break just like that. Sounded indifferent and unhelpful - Tina SP. Will never buy another item here or refer anyone!

Probably no review necessary this is the best place on earth with the best knowledgeable sales…read morepeople!

I had to fix some walls and came to this shop for matching colors. Everyone is so sweet and kind. I…read moreended up to come here 4 times today. Especially Anderson helped me a big time!!! I couldn't finish painting my walls without him in a day. I highly recommend this shop. Thank you so much for helping me.

Need a developer paint for your house, great spot to find your color. Take a sample and they'll…read morematch it.

The owner treated me in an arrogant and disrespectful way when I tried to make use of the so called…read more"lifetime warranty" they advertise. The floor started having issues, and instead of offering a solution, they told me I had to pay $600 just for an inspection. Completely unacceptable. The materials are of low quality, and once they receive your payment, they take no responsibility for any issues. Be very careful when hiring this company... once you pay, they stop responding. The franchise also offers no support to customers and doesn't get involved in resolving problems. Think twice before doing business with them. They don't deliver what they promise.

Service and quality for their garage epoxy was top notch. I would definitely use their services…read moreagain!

Scott helped me with some electrical projects in my new build in Fulshear. Scott was super…read moreprofessional both over email and text and in person. Very happy I got to use a local company that did very good job. Highly recommend! I also thought the price was fair and reasonable which is hard to find these days.

My experience: I reached out to this company because I was ready to install new countertops in my…read morekitchen, guest and master bath. I was very pleased with the initial conversation of how knowledgeable and professional the sales manager, Crystal, was when I first reached out. I was later passed to Graham as my sales representative. He and I initial conversations were also good and I was pleased, comfortable and confident that I made the right choice to move forward them. Well, that has changed now. This is my first major project in my home so I am very new to the process, however;  I am not new to what good customer service should look like. I feel like as a customer that there should be a great vibe throughout the process (beginning, middle and end).There has been three occasions that I have been let down and there has been no update, that is until I reach out. As a customer, I should not feel like I'm chasing to give you my business and that's how Graham made me feel because he has dropped the ball on three occasions where I feel he should have been updating me and not me having to chase him down for a reply/update. I explained to him my expectations during the consultation to how soon I needed this project done. I know things happen that are out of ones control, however; I feel those things should be communicated as well. I had to pop up to their location because he wasn't responding. Lastly, he then never confirmed the date (I had to reach out) and now I find out the install is being delayed when I was told by him it should start as early as 8a-8:30a during the consultation and will be an all day install that should wrap up around 3p and that I can hire a plumber to connect my plumbing later that evening around 7p to be safe, which I did. Received an email yesterday from Laura (install coordinator) to confirm the date of the install, that I have power and that it's safe for the install team, but no one ever provided me a confirmed ETA of the install team. When I emailed Laura and also text Graham today regarding the ETA because I'd been up waiting since 8a, I find out that the install team won't arrive until 11a-12p because they had to finish up a job they didn't finish the night before. I was not pleased with this as I had planned for my day to go accordingly with other items I had planned to take care of, plus the fact I missed work that morning. A phone call/text to update me yesterday of the ETA of the install would have been a sufficient courtesy so I can adjust my day. They didn't arrive until 1:50p to begin the install. The work they did was great but the customer service from my sales rep was not on point throughout this process, which is why I'm rating 3 stars.

Outstanding customer service, selection process and installation. From our first visit, we were…read moregreeted by a knowledgeable and professional salesperson. The showroom on Old Greenhouse road is impressive and so was the fabrication building. The measurement team that came to our home was professional and utilized the latest laser templating tools. After having considered other local big box offers, we didn't hesitate to give the contract for both our kitchen and master bath to Texas Custom Granite. The communication on the measurement, selection, contract and installation process was flawless. They were quick to respond to my questions and made sure that I was 100% satisfied with end result. Ask for Jessica.