5 stars for the PARTS department. I have went in to ask questions and receive parts for my wrangler many times (at least 5). Each time Kirk and Tyler have been very helpful with finding the right part (even on a $3 part), they take the time to help me locate and go out of their way to make me feel welcome. I would absolutely recommend the parts department over there to anyone. FYI: typically they have a 15% off coupon on their site as well. read more

Al Deeby Dealership is one of the sneakiness dealership I've with I have a list, lets start first; Nick Rowe my sale person, want me to sign the contract before I even test drove the vehicle let along saw it outside of the picture that was texted to me which I still have. 1. When I first test drove the car the first things I notice was the brakes, now the person who pull car around should have gotten that taken care of before I even got in the vehicle. 2,While on the test drive, my mother notice the miles, and when questioned about it, he lied, he said he told me that is was a demo. Now, stop and think why would paid full price for a vehicle what has four thousand miles into car and into the warranty. then I have to go back and forth with taking more money off because it was a demo. 3. Wait it gets better, let me add I did purchase the vehicle, only because I the Costco Auto program, which is a good program just not at this dealership, just two weeks after the purchase, I started have problems with a tire. I took it to Ray Laethem Dealership, where I was informed the tire and a plug in it, it was a bad job, because it was leaking air, I contact Nick told him I wanted a new tire, his response was I need to talk to the service manage and I will get back with you, that was at ten in the morning, second phone call was around five and given the same respond. My next call was to Chrysler Headquarters, explain everything that happen, I was told to buy the tire I wanted and I would be reimburse. I'm not sure if anything will come of it, I just wanted it know, read more

I went in to lease a truck and at first everything was going great but then we left without having credit checked and being asked about income. I was then told he would be in touch with me on the 1st. Never heard from him. The 2nd comes and I have to message him. He informs me that he is still cleaning and organizing from last month's incentives. By 5pm nothing. I finally get a hold of him by going through his boss on the 3rd and he says he's going to run some numbers for be and give them to be by the end of the day. Its the 6th have not heard a word. Don't go here or deal with the salesmen by the name of Justin. Needless to say I went to a different dealership. read more

I will preface this with stating that I worked in the car business for many years both inside the dealership and also in indirect auto finance. We had an appointment to view a car last night that was confirmed at least once but I actually believe twice. We had also made it well know that we were coming from Ann Arbor which is quite a hike especially delaying with rush after traffic. So we went with cash in hand prepared to buy a $15k car only to find that the person who set the appointment had left for the day but also that the car had already been sold. I cannot even express not only how disappointing this was but in my opinion how unprofessional. read more

Stay away from these guys! Classic scenario: They make you feel like they're working with you and then change the deal at the last second once they think you're stuck. Shameful! read more

Yet another dealership furnished with a bunch of liars and idiots. We signed the paperwork for a lease that should have been here two weeks ago. Fiori the "manager" very clearly wanted to meet a quota so he had us sign on an empty promise that our car would be available to pick up within a couple of days. We should have known better from past experiences at other dealerships. As much as we wanted to believe that this place was different from others, we were sadly mistaken. The guy failed to respond to call and texts and when he finally did after threatening to speak to the owner, he continued to tell me further lies that literally made no sense. I will never come back here again! read more

I visited this dealership when I was considering buying a new car. I am a grad student and a waitress, so my budget (which I clearly articulated), was not very high. Unfortunately, the trade-in value for my old car was excessively low, so I definitely would not have been able to make a purchase that day. However, I was totally open to making some plans for when I sold my car on the open market and seeing what I could budget for, and what kind of car I could get. The first salesman I worked with was quite nice, clearly wanted to make a sale even though it was not going to happen that day. Basically, with my financial questions and whatnot, he had to call over his finance manager (?). This man was... unhelpful, offensive, and rude at best. He proceeded to explain that my trade-in was so low because my carfax showed it had been in an accident and had "internal damage". Hmm, okay, wasn't depending on the trade anyway. He then explained to me how my budget ideas were "not going to happen", and tried to completely convince me out of the two cars I was considering and into a different one. The car he tried to sell me, a Chrysler 200, apparently has some kind of amazing safety rating/ features... which is "great for you, considering!!! HA HA HA!!!" Wow, thank you for insulting my driving skills and just eliminating the possibility of a sale!!! That was absolutely the last straw, and I was fuming. It's one thing to explain how my financial idea may be a bit off, but to sell me a different car because I am suspected of being a bad driver since my car history showed an accident? That's just ignorant. I could have been hit by a truck or a drunk driver, I could have lost a loved on in that crash. Car crashes are NEVER a reason to laugh, and I don't appreciate the insinuation that because I am young and a female, that it's my fault. Another Chrysler dealership got my business, and now I'm happily in a Jeep. Only consider buying a car here if you're an old, rich man with no prior accidents! read more

We leased a truck from this dealer. We loved the truck but will ever go back into that place to look for a vehicle. The sales people do not seam to really care if they make a sale or not. When our lease was almost due, we only received one phone call from the dealer to try and make a sale. The day we returned the truck they said "okay, have a great day". No sales pitch...nothing...it was the end of TRUCK MONTH...and they just did not care. If I were the owner of the company and was relying on those sales people I would be worried about my business. They need better training. read more

Before wasting your time here read these reviews! They are Spot on! First off I'll starts off with the sales manager Fioro is a joke. He comes over to talk to me after I was upset about a price I was quoted last week that surprising jumped up $50 when I came back to get the car. You could tell Fuiro did not care, he wouldn't make eye contact with me and was very disengaged in the whole conversation like I was forcing him to talk to me. I guess I understand that they need to make more money since they had no customers in whole store but if I'm promised the deal is going to be good till the end of the month and when I actually come back to get the car I expect the deal to still be good. But who knows maybe that is to much to ask for. Good luck Al Deeby And Florio can eat my ass. read more

I did not purchase a vehicle from them, but when I do choose to I will go there. Very friendly and respectful. There have been two instances in which I've went to their dealership. To inquire about a Scat Pack lease. Also to look at a used vehicle. Me being a younger man they did not question if I had the funds. They treated me well at worked hard for the sale. But did not push. read more

I'm very dissatisfied and not happy. I took my jeep to get an alignment, they called me back stating I needed to get my struts replaced & that the alignment wouldn't help with the issue I was having. Ok, fine I get that. It's the fact they still charged me HALF OF THE PRICE of the alignment, JUST FOR DRIVING MY CAR & telling me about my struts. $50 just for them to drive my car up the road. Absolutely asinine if you ask me, and from now on my business will be elsewhere. You've just lost a loyal customer of 2 years. Very disappointed and dissatisfied. read more

Tim Turner has again gone above and beyond for us. Very happy with Tim and Al Deeby. Would highly recommend them and ask for Tim! Good guy and so helpful. He makes the process a piece of cake for the customer! read more

I had a deal worked out with a salesman, vehicle and price were agreed upon, credit was approved and we were anxious for the afternoon to arrive so that we could pick up our new car. First thing that morning I got a call from the salesman saying we could no longer have that particular vehicle as there was damage to a seat. Said salesmen wanted to put us in a different vehicle with a different color interior for more money. Plus, it was a demo with 4500 miles on it. According to the salesman it was "only another $5 a month." By my calculations that's $180 out of my pocket. That seemed to be no big deal to him. If that were the case maybe he should have offered to cover that expense out of his pocket. The originally promised vehicle also had custom floor mats that were very desirable to us as we have pets that we transport on a daily basis. There was no mention of how that was to be compensated for. My husband was displeased with this change of events and spoke with the finance person on our transaction. She backed up the story of the vehicle being damaged, apparently irreparably and that it was now off the table. I find it hard to believe that a dealership would not be in a position to repair or replace a seat. Shortly after hanging up from the finance person we got a call from the sales manager. This is where things go from bad to worse. He was intensely argumentative and simply couldn't understand why we were upset. After all, it wasn't their fault the vehicle was damaged. When I mentioned that we didn't want the demo for more money he corrected me that it was not a demo. This was not at all the information that I was given upon my last communication with the salesman. He then went on to act as if I was the one who didn't know what I was talking about; further inflaming the situation. Needless to say, after the disrespectful way we were treated by the sales manager we ended the call and the deal. Perhaps Mr Deeby should consider teaching his sales staff and managers the following phrase: "I'm sorry, how can I make this right with you?" It would have gone a long way with us rather than the attempt to shift blame away from the dealership for failing to deliver on a deal. I'm left to question how this can be the "Hometown Dealer" when I live a mile and a half from the dealership and will be forced to drive past them to obtain the vehicle I desire? read more

Just got my 2016 Dodge Ram and from the time I walked in until the time I drove off; the customer service was phenomenal!! I will definitely be back and would highly recommend this dealership to everyone. Scott and Fiori were very easy to work with! read more

Called up the dealership to ask someone about a lease on a truck. Spoke with one of their new car salesman told him what I was looking for and was asked how much did I want to spend and I said that's irrelevant to the price of it. He said he won't give any prices over the phone but if I go get my best price that he will try to beat it I said that's what I'm doing now. I have never liked it when car salesman sound like a cartoon version of a car salesman. This is the way I see it you have a product and I want it how much is it so that I can decide if I want to buy it from you I don't like the games they play. Even a ballpark figure would be nice. So to recap he will not tell me the price of a vehicle that's sitting on the lot but he wants to know how much I'm willing to spend on it. Ridiculous read more

This place offers very minimal help and unfriendly staff. Would not recommend to a friend.

Im quite saddened to know that at the end of the week, the service department will have had my car for one month and for the past two weeks have made absolutely no progress as they don't have anyone qualified to complete the work. I find it very disappointing to know that a dealership wouldn't leave my car out in the sun with no work being done for such an extended period of time while I continue to make payments on a car that I cannot drive. read more

B.M. Review is spot on. If I could give them a negative rating I would. They put on a great show until it's time to sign the papers and than some how everyone becomes empty headed when the price is much higher than agreed on. I'm not going to use any names because I know it won't make a difference at Al Deeby. Based on the other reviews it looks like this happens often. What I will do is tell everyone I know about the BS that happened via text, phone call, Facebook, Twitter, snapchat, letters, smoke signals and I'll even send a raven with messages to anyone living off the grid about the horrible and unethical sales tactics going on at Al Deeby Dodge, Chrysler and Jeep. We have been talking for a few days on a new lease and once I gave all my information over to the sales rep and drove 45 minutes to pick up my car and sit down to sign the papers shit went side ways real fast. Again to remind everyone we talked about and agreed to the price 2 days earlier, insurance was all set, credit was ran, and everything was supposed to be ready to just sign and drive off. However, it looks like the staff at Al Deeby had a different plan in mind by trying to not tell me about the price it was really going to be until it was time to sign the papers. Not sure if a lot of people just say F it I'm ok with paying $35 more a month or if customers don't notice the difference in price till after they signed the paper work. Either way it's extremely grimy way of doing business. Best part is as I get up to leave the sale rep looks at me and asks what's wrong? And than tries to go into another negotiation and now can do it for $10 less than what's on the paper. At this point it didn't matter to me. I didn't sign and walked out. Honestly there is no way I would ever give this dealership my business after that shadiness was done. Even if they are the cheapest price by $100 I would rather watch this business shut down and lock the doors as I buy from someone else. Don't waste your time, gas, or breath with them. read more

I had a really good sales experience with Nick last October. The F&I process was a little shaky; I didn't care for going back and forth about lease rates with scribbles on a piece of paper. I'd suggest using computer-based systems for more transparency. It also took more almost two hours which is just too long. Everyone was really nice and thorough. I never felt tricked or baited, I just didn't make a deal until I was comfortable with the offerings. My first oil change was also very quick and simple. Service area was clean and had refreshments. Clayton was awesome and made sure I understood the MPI an the best part was the first oil change was free. I would normally go to a Jiffy Lube with past vehicles, but I'll definitely continue to go to Deeby for service. read more

Although I did not purchase a car from here, I highly recommend this dealership. I dealt with Mike Mueller and he was quick to explain their current programs and work with me to get me into a vehicle. Unfortunately, I was not able to easily get out of my current lease so I could not make a purchase. I will not hesitate to recommend this dealership or Mike to be your salesman. read more

Great Experience! Sales staff was great No bs they got me in and out with a great deal. Ill be back!

Great place !!!! I had Justin he was above and beyond went out of his way to get a low payment . I'll defintly refer him to friends and family . 5 stars for him and the dealership very pleased !!!!!! Love my new truck . read more

Big Lou (Louay Mansoor)at Al Deeby is the best salesman out there. We have been going to him for many years and there is no one like him. He always delivers exceptional service with the best deals and he goes out of his way for us. Everyone go see Big Lou at Al Deeby. read more

We went to all the dealerships in the area and found a great deal with no hassle at Al Deeby. We worked with Mike Cooper to get our new Dodge Ram. He was able to work with us and get exactly what we wanted. He went out of his way to help us by working late and coming in on his Saturday off. Unlike any other car salesman and actually made the car buying experience a pleasure. read more

I had a great experience over at Al Deeby. I had been looking for a 2003-2004 mustang GT for some time before I found the one that I purchased at Al's. I wanted a manual v8 coupe. The only local mustangs were either v6 manual, v8 automatic, or they were v8 manual convertible. I contacted them through the Internet at first and was told that I'd be working with Ryan Ebert. At my request, Ryan sent me photos of the areas of the car that I was curious about via text message. He even went so far as to reply to my inquiries when he was off the clock. Once I got in contact with Ryan over the phone, I told him that since I lived so far away, (~2 hours) I wanted to negotiate the price before I took the trip to come look at it, because if I couldn't get the right price, there was no point in driving all that way. Before we even talked about money he went and made sure that the vehicle was still available, which I appreciated. We ended up agreeing on $500 more than what I offered which was fine with me. I also wanted to figure out financing before I came down. Ryan was very helpful in doing this. I had no credit and he was able to find options for me. Since I had no credit, my down payment would have had to have been higher than I wanted to pay. I decided to go with a cosigner which brought down the interest tremendously and also allowed me to put just $1,000 down. I went down to test drive the car and get it inspected. The car was in great condition which is what the dealership told me over the phone before I came down. There was only one repair needed. I told Ryan that he'd have to drop the price a bit since I'd have to repair the vehicle. He talked to his manager and instead of dropping the price they waived a $505 fee. The car also had engine modifications, some of which I was going to install anyway. Of course, I didn't tell Ryan that because it would have been harder to negotiate if he knew (sorry Ryan). While I was getting everything figured out with my cosigner, I was worried that the car could be sold before we were ready to sign. I offered to pay to reserve the vehicle. Ryan told me that I didn't have to worry about that and that the car was mine if I wanted it. He actually took the key and folder hostage at his desk so no one else could buy it. I appreciated this tremendously because most dealerships will sell a car right out from under you if someone else comes in and is ready to buy before you. That actually happened to me at another dealership days before. Within 2 days they delivered the car at no extra cost to me. I've only had it for a few days, but everything seems to be running well. I used to always think that if I bought a car I'd peel off the dealer sticker because I'm not about to advertise someone for free, but after this great experience I've decided to leave the sticker on. There were a few hard credit checks on my credit report, but that is normal. If you decide to buy from Al deeby's, ask for Ryan. Even if they set you up with another salesman, ask for Ryan. I'll update if something happens to the car. read more

My experience was impeccable! Keep up the outstanding customer service! My daughter has always wanted a Jeep and Al Deeby is the only place to get one! read more

Terrible customer service!! Scott the salesman and the manager Fiori didn't return emails, phone calls or texts. I had to practically harass them to get any answers. They are not the "Hometown dealer" that they claim to be. I do not trust them and would not recommend them to anyone. read more

I'm only giving one star because I can't give anything less and still post this review. Whatever you do, don't, don't, don't go to this dealership. And if you must, for whatever reason, get whatever price they quoted you in writing in an airtight format. They gave my husband a price on a lease knowing what our credit scores were. We don't have the best credit so we made sure to go over all of this information with them before anything. Even after knowing our history, he quoted us a price we felt was reasonable based on our credit scores. They insisted we fill out a joint application separately because their web site won't allow you to fill out a joint application. Well according to one of their finance employees, when you have a joint application they only check the credit of the primary applicant, meaning the co-signer won't have their credit pulled and their credit score compromised. We find out later that there is a way to fill out a joint app online but when I called to have them show me how, our salesman called me back right away and insisted we fill out the apps separately and that he would merge them into one loan. We reluctantly did that and after showing on THEIR OWN web site that our credit scores were exactly what we told them when they quoted our price, the salesman, Louay, texts, not calls, my husband and tells him the price is actually higher than the quote. When my husband tried calling him back, he stalled for 4 days before we finally got a hold of him at which point he gave every excuse in the book about the price change. Our credit was run for no reason and as everyone knows every time your credit history is checked your score goes down. We were set back 2 weeks in getting a car because of their antics. Sadly, as with most dealerships, these people have no morals and no dignity. I will never, ever recommend this place to anyone. These people are awful. My husband called the general manager and all he did the whole time was whine like a child instead of trying to fix the situation. Horrible, horrible, horrible place and very unprofessional, predatory people. Think twice before going there for a car. They are liars and cheats. read more

My experience at Al Deeby was terrific! The salesman Nick R. made the process of getting a car smooth and easy! He took time to ensure I found the exact car I was looking for! He was patient and I did not feel pressured to make any decisions. GREAT CUSTOMER SERVICE all around! All of the staff were welcoming, polite and knowledgeable. I would definitely recommend them to family, friends and anyone looking to buy a car! read more

I had to purchase a replacement Radio/GPS for my 2014 Ram in Nov. 2018. (with 2 yr warranty) Before purchasing from Al Deeby I asked the simple question, will I have the latest version of the maps on the new unit. I was told yes. After using it for a year and being frustrated with the GPS I found out by calling the map supplier that I had version 1. At that time I was told they were on version 10. In early Oct. 2019 I started the conversation with the service department about the issue. They never did deny that I asked the question about what version of maps I would be getting originally. In early Nov. 2019 the radio was replaced because of a different issues. This radio/GPS again has version 1 maps. Here it is Jan. 13 2020 and I was just told by the head of the service department that they will not be updating the maps. This reason and the fact I was never called back to discuss this issue is the reason I would never recommend anyone using this service department. read more

Had a minor accident three months ago took my jeep into service to have a new radiator installed. That morning I had used my auto starter so I know it was working. Now three months later I am finding the auto starter is not working as I thought it was. Upon lifting the hood I noticed a plug not plugged in. When I contacted the service department I spoke to a service rep that explained he knows nothing about cars as he is not a tech but he can make an appointment for me to bring my vehicle in to get it looked at. I explained why would I bring it in if you already have made a mistake and now just want more money to fix the mistake. He repeated all he can do is make the appointment. Not to mention the times I have been to this location I have walked the sales floor every time. Had someone even greeted me I may have discussed the purchase of a new vehicle. Never once did I receive a smile, a greeting or even a f-you. Would not suggest this dealer if it was the last jeep/Chrysler dealer. read more

As a car guy, working for a car company, I am very aware of typical dealership scams and BS. I went to Al Deeby Chrylser/Dodge after negotiating with 3 other Chrysler dealerships on a 300s AWD. After getting the round about from the other dealers I was worn out and tired of negotiating. I called in and spoke with Joseph Grech on the phone and he guaranteed that he could get me the best deal possible because their dealership is a volume dealer. As soon as I walked in Joe ran my information and got me out of my Cadillac 7 months early! Not only did he get me out of my other lease early, saving me a couple thousand dollars, but he gave me a price that was way cheaper than any other dealer I went to. All Metro Detroit dealers advertise ridiculously low prices in the news paper, but Al Deeby was the only dealer that could get me in the price range I needed to be in. It is so refreshing to leave a dealership knowing you got the best deal possible! Thanks a lot Joe, you gained a lifetime customer. read more

purchased a used vehicle from this dealership on December 2. did a search on the internet for a specific car. Mustang Gt convertible 2007. they had one so we drove all the way out there from Westland. not impressed. The car was traded in by their sales manager. Lots of things ( known) were not disclosed. Very disappointed. had to ask a couple of times for them to check the fluids and top them off ( my dad had checked under the hood when we test drove the vehicle) they did a poor job detailing the vehicle - was told it was all cleaned up. NOT. The inside was dirty and several items on the listing of the vehicle were missing. extra set of keys were lost. not their fault a salesperson lost them. purchased only 1/4 tank of gas, .lots of items to be fixed.....fog light out, seat lever missing, rear defroster broken-wire hanging, Dog damaged gear shifter and leather seats, trim pieces on seat rails missing, driverside seat belt mount trim missing, CD player broken,no floor mats as listed, apparently the top leaks as there are signs in the rear area where the roof folds down into. read more

I would give zero stars if I could. Liars and crooks... Get everything in writing and beware, they will rip you off. I will never get a car here again. There are plenty of other options, go elsewhere. read more

I bought a new Jeep Grand Cherokee from them. The salesman was awesome and it was a very good, no pressure, experience. He told me he had many decades of experience, but had only worked here a few months. When I went back for my first oil change, I didn't recognize anyone. I thought I would say hello to my salesman. I asked for him , and a guy smirked and told me almost the entire sales force was new. I've had good service and have been treated well, at least by people that no longer work there. The high turn over rate is concerning. read more

So far it's been a great experience and will have to see what happens when I turn me lease in to see if there are any hidden fees or things I don't know about yet but I bought a new truck here recently and absolutely love it so far. I went to 4 dealerships a Ford dealership and a Chevy dealership called lunghammer Chevy I believe and also a dodge dealership in walled lake called shuman I believe. They all offered different trade in costs for my car , the lowest was shuman dodge with $3000 and then I got $4000 offer from Ford and $4500 from Chevy and $6000 from the al deeby dodge and also they were all with the same amount down $1000 so I think it's pretty funny how different they can all be. The monthly prices for a new truck lease from each place varied but Chevy was $630 per month and the others were around $500-$550 not exactly sure but close to $525 per month $1000 down trade in. Al deeby got me the top of the line $50000 truck with a $6000 trade in $5000 check and payments were only $400 per month which makes a big difference in total price for both trade in and monthly fees. The salesman Mike was great and tried super hard to get me that deal and I told him from the beginning that $400 was the most I could do and he ended up getting the job done. It was not easy though as they wanted $480 per month and also wanted to sell me everything with the truck like tire insurance and rim insurance and the it's only gonna be an extra $37 per month crap and all of that and the only part I didn't like is that even though I got a great deal it took almost 6 hours and constant wait and Bargin and how about $440 per month and how about this and that and I kept saying the same thing every time. $400 is the most I can afford as I already have a few other cars and mortgages that I can't afford if I go any higher and if they didn't ask me 50 times to get all this extra insurance tires , rims, some other stuff then it would have been 5stars all the way but that's the only downfall is when I said it 7 times already that I can't go over this much and they keep trying , I finally told them that Maybe I should come back because it doesn't look like they will be able to make this happen and then a few more trips to the office and talks and one last attempt to have me buy these insurances which I kept kindly declining and still declined at the very end , that's when it was officially $400 per month for my bran new $50,000 truck. Very pleased with that and definitely made up for the long time there. I have bought a lot of new cars and usually I plan on spending 2-3 hours tops so the 5-6 hours was just a little to long but all in all if your looking for the best deal and best trade in and a super cool friendly staff then that's your place to go. read more

In august 2017 I was working with this dealership on a Chrysler 300S lease and we established a price and all the details. They ran my credit and everything by this point where I was approved. On the day I am signing for the product I was told I need insurance, the Chrysler employee code and other stuff to finalize which I had done what needed to be done to get. I bought my insurance (which I do 6 months at a time on) and gave them the information to finalize the deal. Then out of no where they tell me that they messed up on the pricing by giving me a rebate for a lease turn in that is $1500 when they knew I had no lease to turn in, they knew this because I told them I will need a plate as I had no plate to transfer. The price went up $55 a month from this and they refused to honor the deal after I BOUGHT INSURANCE for a car I don't own yet but needed to have before final signing. So now I have to deal with cancelling 6 months of insurance with my insurance company and deal with that headache because they wouldnt honor our deal. Don't bother shopping from here, they don't honor the deals when the customer comes prepared. Business tactics like this give sales people a bad name, shame on you for treating a client this way. read more

I bought a 2009 Dodge Caliber for approx $12,000. I've decided to move abroad and went back to the dealership a YEAR later to see what they would give me for the car... $6,500! Maybe if I'd gone in there with my husband or my father they would have made me a reasonable offer. Other dealerships have offered me $8,000, one would think Al Deeby would have the courtesy to treat their customers with the same respect. I'll go elsewhere next time. read more

WE HAD A HORRIBLE EXPERIENCE!!!! 0 Stars if I could put Zero Down Never in all our experience over the last few decades of buying cars have we ever experienced such a circus. We were lied to, misled, promised and not delivered. Never got the car. We found the car online that we wanted to buy. Called the dealership we thought it was at, but it was at one of there other locations (my mistake). He was nice to refer us to the sales mgr there who we left 2 msgs for. Then a sales guy called back, said Jacob rec'd our detailed msg, agreed to the price we could pay for the car and asked when we wanted to come in and get it. We went to the bank, got a cashier's check per their request, and drove out to Clarkston (which was a good 30-40 minute drive), with check & license plate in hand. That's the short of it as it was an ordeal to leave work, run around get stuff ready, call our insurance person to turn on insurance, etc. We get to the dealership, they have us wait. Then we got to drive the car around the parking lot. We'll take it. That's where it fell apart. Apparently they forgot they had this car. Then they told us they couldn't sell it, there was a recall on it. We said it's fine we'll wait, wanted to give them the check so I didn't lose it out of my purse. They said they can't sell it to us until recall done, but don't worry, they said, they'll take care of it and drive it to our house in the morning so it's not a wasted trip. They were eager to get us to leave. Strange. Then I looked online with the vin# and I called Chrysler the next day. There was no recall on it. Chrysler called the dealership and they admitted they knew no recall but they then said some minor repairs need to be done. Okay, so we asked Chrysler if they can sell us the car now with repairs pending and they said yes. Apparently that didn't matter. They still wouldn't do the paperwork, but kept reassuring us not to worry we would get the car. I called and left a detailed message for Al Deeby on his voice mail (I've actually left 4 msgs for him over the course of about a week and never a call back). I did get a call from a General Sales Manager calling to see what was going on. I told him the story (as it was so far) and he said he did some investigating and that's what he heard too. Great. But he was not willing to move forward with the deal. So the bottom line is they messed up. Agreed to a price they decided not to move forward on and you can see from above what they did. So the price went up almost $3k more. This is a 2014, no incentives. But if I had some mysterious CDI# from Chrysler, I would only have to pay $1600 more then they originally agreed upon. So we were off on a mission to find out what a CDI# was and how to get it. I had a friends and family number and I asked a someone who works for Chrysler that I know what a CDI# is and they said it's a CID#. Well I gave that to them and they said that's not it. Apparently a CDI# is some special rare number that certain Employees get. They were setting us up to fail. It's really hard to get a CDI# and even with that number we still had to pay $1600 more then the original amount that was agreed on. This was now on a Saturday and the original day we went in to buy the car was a Wednesday evening. Jump forward to Monday and we get a message from our original sales guy Tim that he had a note the deal is good and car will be ready for us to get. So I called him back (excited) and wanted to find confirm everything. Was it the original amount or the $1600 more? He said he will ask Jacob, who wasn't in and call me back in the morning. Guess what. No call Tuesday morning. When I called Tuesday afternoon, I got a hold of Tim, he still assured me the car was ours, but that Jacob was now on a leave of absence. You can imagine what we were now thinking. But Tim said he will check on things and call me back, assuring me the car is ours. I have sent several messages to Chrysler corporation asking for help over the past couple of days. I even sent a printed 5 page letter via USPS of what has transcribed over to Richard Thornton at Chrysler Customer Care hoping for some help. It's now Wednesday (week later) and a nice lady who has been emailing me through Chrysler Customer Care said she called the dealership, spoke with Tim and he told her he called me this morning and said all set. We could get the car (I never got a msg). So I called him back, wanted to verify the price and that's where it all fell apart. The price was at the almost $3k more then they originally agreed on. I wanted to talk with Al Deeby. The general sales manager from the other dealership called me this evening and said I can pay just $1600 more with a CDI# or pay the full amount with just the friends and family (which is almost $3k more). They shouldn't be allowed to pull this stuff. He said I would probably never get a call from Al Deeby. (shortened version) read more

...worked with a sales associate on a purchase for a new JEEP wrangler. Price was good but close to another offer I had. The sales associate motivated me to come in on a Suturday promising that the "manager" will be able to make better deal when I come in" To make a long story short: There was no better deal, the "manager" was arrogant and rude...typical dealer scam .... Don't waste your time with Al Deeby...there are better Dealers around. read more