After frustrating experiences at another dealership, where I bought my new EV, I brought my vehicle here and was lucky enough to work with Josh. The difference was night and day. Josh has provided VIP-level service from the start, consistently ensuring that an EV specialist handles my car and dealing with all the recalls and service. His professionalism and kindness have made me a believer in GM. It is rare to find service this reliable, and it has earned my long-term loyalty. I'll be looking to upgrade to a larger EV model in the near future, and I wouldn't dream of going anywhere else. Highly recommend this team and Josh in particular! read more

I brought my in for an oil change & windshield washer recall. I scheduled a pickup with Dennis. They picked up my car promptly. I received a call from JR in the service department. He mentioned other items that I might need to addressed. I agreed to having two other items serviced. When the service was completed JR called to go over the repairs and what was owed. I had a coupon for the oil change and he also applied another $40 credit. My car was returned in the afternoon with the work all done. I appreciated the quick service, the savings and professionalism of JR and Dennis read more

THIS DEALERSHIP ENGAGES IN SHADY PRACTICES. BUYER BEWARE! I wish I could give them a 0 or negative 10. I found the vehicle online and verified that it was still available. I made an appointment for my husband and uncle to see the vehicle. I shared with the online salesperson PATTY that I'm using my credit union for financing. My husband and uncle traveled over an hour to see the vehicle. When it came time to buy and we said we needed a BILL.OF SALE for the credit union, we were told the dealership does not accept credit uniom checks. We were then told by CHRISTIAN the Sales Manager that they don't accept outside financing but they are not a bank so they do accept outside financing. When that flimsy excuse wasn't accepted he flat out said that they could refuse to sell the car. They don't have to sell us the car . STAY AWAY from Al Piemonte Chevy and probably all their other stores if you have your own financing because even if you have cash, they won't accept the deal. Chris the salesman Christian the sales manager Patty internet sales person UPDATE - I received a call from Chris the salesperson to ask me why I "lit him up" online. He didn't call to apologize. He wanted to know why I lit him up when he was following company policy. He told me that it wasn't the Christian thing to do, told me to have a blessed day and hung up. AND ANOTHER ONE- Chris has called a total of 3 times. He's harrassing me at this point. He didn't apologize. He berated me for posting the review. I've never experienced such unprofessional behavior before. I will be filing an official complaint. This is so indicative of the values of this dealership. read more

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After waiting a week to finalize a deal with Al Piemonte in East Dundee to order a new 2026 truck, I contacted them to ask why they are so poor at communications. I still have not heard after three days if my truck was ordered. I was given a rude call from Gracin tonight who did not like being told he sucks at communication! He gave me a bunch of empty excuses why he hasn't ordered the truck yet...they had a Christmas party, he needed help, etc. I could have been more tolerant of his excuses if he wasn't so rude about it. What ever happened to the customer being right or CUSTOMER SERVICE!! He was so rude that I cut the conversation short and asked that he return my money. I told him I will go to another dealer and his response was that he would be happy to lose my business. I certainly hope the owners of Al Piemonte know how rude their so called sales manager is to customers. This is my second purchase from them within a year and I am glad that they could afford to lose all future business. I am sure I am not the only customer who appreciates being treated like POS from Gracin! read more

Don't like them, never will. When I was buying a new Silverado there a couple of years ago somehow the window sticking "mysteriously" disappeared. Then when I refused to go further it majically reappeared to show that I was about to buy a 4 cylinder engine instead of the 8 cylinder I thought I was buying. read more

I normally don't leave reviews, but my recent experience with Al Piemonte Chevrolet in Dundee, IL was so poor that I feel obligated to share, in hopes of sparing others the same frustration. It started with a simple online inquiry about a specific vehicle. I received an initial response from a representative named Sophia, but after that, communication abruptly stopped. By the end of the next day--with no further reply--I submitted a general inquiry to the sales team. That's when I heard back from Manish. We exchanged a few emails, and I eventually made a fair offer on the vehicle. Manish replied, asking if I planned to finance, to which I responded that my offer was independent of financing. After that--radio silence. Multiple follow-ups to both Manish and Sophia were ignored. At that point, I assumed they just weren't interested in doing business. (Pro tip: don't ignore people trying to give you their hard-earned money.) About a week later, I noticed the same vehicle was still listed for sale. Still interested, I decided to try their "Buy Online" process to see if that would finally get someone's attention. It worked--this time, I heard back from a sales manager named Darwin. To his credit, Darwin was responsive, and over the next day or so, we came to an agreement on purchasing the vehicle. I live in Wisconsin--about two hours away--so I planned to make the drive down that Saturday. Before making the trip, I wanted to double-check the final numbers. Unfortunately, Darwin was off that Friday. I called the dealership to speak with Sophia (who didn't start until noon), and once again, communication dropped off during what should have been the final step. Eventually, I was passed along to another sales manager named Volkan Bulakbasi. By around 3pm, after several back-and-forths, we seemed to finally be on the same page. I had plans to drive down Saturday morning and complete the purchase. Then at 5pm Friday--just as I was finalizing everything--I received a call from Volkan stating that the vehicle had just been sold to someone else. His excuse? "First come, first served." Never mind that I had gone through the GM credit checks, had a cashier's check ready, had switched over my insurance, and we had a confirmed deal in place. To say I was shocked and angry would be an understatement. I sent an email to everyone involved, letting them know exactly how I felt about these shady practices. Then--about 45 minutes later--Volkan called me back, saying the other buyer "was no longer interested" and the car was now magically available again, but only if I put down earnest money immediately. I was already on my way back to cancel the cashier's check. I told him, in no uncertain terms, that I no longer trusted the dealership or its practices. It felt like an underhanded tactic to either drive up the price or pressure me into a rushed, emotional decision. Whether the "other buyer" ever existed is anyone's guess--but I wasn't about to play games. To be fair, Darwin called me the next morning in an effort to salvage the situation. He offered some incentives and asked if I would reconsider. While I appreciated the gesture, it was too little, too late. The damage had already been done--my trust was gone. In the end, I found the exact same vehicle the following week at a local dealership and had a fantastic buying experience. No games, no pressure, no last-minute bait-and-switch. Bottom line: I would not recommend Al Piemonte Chevrolet in Dundee to anyone. The lack of communication, questionable tactics, and sheer disregard for a serious buyer's time and effort made this one of the worst dealership experiences I've ever had. Buyer beware. read more

What a great experience from start to finish! From the trade in of my car ti helping me get into one of my dream cars the process was great! If you need a car you need to come to them. read more

Rose Murphy My husband and I have been bringing our cars for service at Al Piemonte Chevrolet for years. We have always had top notch service. Their most outstanding quality is their competence in diagnosing and completing repairs. They always stand behind their work. We have never been disappointed in their work. read more

had my truck in for service got damaged, service manager refused to stand behind damage. the service manager has no being in the position he is in. i would not reccomend anyone going here for service! read more

Too bad they wont allow zero stars I was sent this scratchoff. I plan to send to general motors legal directly as well. Misleading ploy to get foot traffic. Based on it I expected to win a car or the cash. Truth is it was a poor marketing ploy for you to come in the door and give them your info. I suggest avoiding this place for anything based on my experience. To think i went from expecting to give my kids money for their college based on expecting to have the prize shown- to then them instead trying to have me buy a car- ultimately makes me feel an extreme rollercoaster of emotions . If this is how they market can you trust them? Tons of amazing dealers out there. Avoid here and any Al piemonte location. This does not drive trust - and lets be honest. The best business is built on trust . read more

Al Piemonte Chevrolet - Poor marketing ploy to drive business that hurts trust. How do you read the scratchoff? - Auto Repair Near Me - East Dundee, Illinois

They sent out these scam mailers to get people in the doors. What they don't realize is when you dupe people, no one is going to want to do business with you. The guy was not understanding of my frustration at all. Would never give my business to this company. The second I pulled into the lot it just screamed slimey snake oil sales men. There are many other car dealerships that aren't like this. Go elsewhere. read more

SOLD ME A LEMON! Purchased my daughter a Chevy Sonic on 7/6/23. This vehicle has been in for repairs 7 times since then, including needing a whole new engine. Thank God I purchased a warranty. They lied about the price of the car. Online price was 9000. When I got to the dealership they informed me that price doesn't include the 1800 service charge they add to all cars. Lied about the finance rate. Was told it would be 8.99%. The finance man had me sign all paperwork on a computer screen. Later at home checked the papers out. Finance rate is 11.99%. I strongly advise to go elsewhere for your vehicle purchase. read more

Very poor customer service, and all employees have no morals. Took advantage of a handicapped person. This dealership is worse than scum to trick a handicapped person into purchasing a car that he couldn't afford. All personnel were involved, including the salesman, sales manager, and finance. I would rather walk than buy anything from these terrible people. There is a special place in hell for all of these people. read more

Made an offer on a car and salesperson called back. His logic was flawed and changed subject to how I could not afford the car then promptly hung up. I returned the call and the reply was they don't know who called me. Pretty poor sales and a dealership that must be desperate. Don't waste ur time with these folks there are better options. Cars are not so special. Say no to this dealership they have shown they are desperate. Al Piemonte senior would never act this way. read more

DO NOT deal with Al Piemonte Chevrolet in East Dundee. They lie to get you into their showroom. I made an appt to view and test drive a vehicle they had for sale. Drove an hour to get there, and then was told by Omar that I had to buy the car before I could test drive it! Are you kidding me? This despite the fact that I had a written confirmation, with no stipulations from them, that the car would be ready to view and drive. Total BS! It's treatment like this that gives car dealers a bad reputation. Shame on Al Piemonte Chevrolet. read more

They deceptively put the price low to get people in their dealership. They say it's the pricing of if you do financing. We wanted to pay cash they were going to charge $7500 more. In the end we financed and they have been very non helpful on allowing us to get rid of the added charges like gap that they forced onto my contract and charged higher than they were supposed to. It took my wife and I going in for them to agree to pay the extra back that they charged, so we will see if they stick to their word. They had my truck with them for over a month in order to fix a massive leak in the differential which they deceptively said they fixed when I took it in prior 2 days after buying the truck and driving it home. Which in itself is unprofessional, as it should've been replaced in the first place. At first it was in limbo because they wanted to figure out who's going to pay for it to be done. Then when they finally figured out that they would pay for it, which at first I was called and told that the miles I had on it were too much to honor the 500 mile warranty which is law. Which the only reason it was higher is because they lied on the paperwork on what the miles were stating it was lower than what they even got the truck with when delivered to their dealership. I was mad and threatened a lawsuit and then got called by Mike stating the other guy shouldn't have called me. They gave me a loaner the Friday before fixing my truck which was done the following Tuesday. So the whole time we were without a reliable vehicle, which is why we went to buy the truck in the first place. This place is a scummy as can be! I really wish Chevrolet would figure this out and either shut down this dealership or fire everyone and start over! My wife literally wants to get a stand and signs and sit in front of the dealership and warn every single person coming there to steer clear. When we came to get the truck once finished, there was even a family waiting who had a similar story where the vehicle had serious flaws and they were waiting for months rather than a month. This place is a disgrace and should be shut down at least temporarily. If I could rate it lower than 1 star I would. read more

Zero stars. We received a promotional flier that looked like a scratch off lotto ticket- we scratched and it stated we'd won 25k. Called dealership, read code on flier, dealership said "you've won 25k come in to claim your prize". Husband went in (drove over an hour) to find he'd won a $2 lotto scratch off ticket, not 25k. The owner of this place is scum, a con artist. These people are not trustworthy- don't walk, RUN away from this place- go to Carmax or another REAL business. Hey Al Piomonte Chevy- as far as I'm concerned you owe us $250 for our time and trouble, you can spare 1/100th of what you'd said we'd actually won, right?? read more

Al Piemonte Chevrolet - Bogus "winning" ticket from Al Pimonte Chevy - Auto Repair Near Me - East Dundee, Illinois

I got something in the mail saying I won so I called and talk to them multiple times, and the lady on the phone guaranteed me. I had won one of the four prizes listed. I specifically asked if this was just a trick to get me to come in there to try and sell me a car she completely lied right to me saying it was not a trickand I could just come get my prize if I didn't want to hear about the sales. It's exactly what expected. She boldly lied right to me over the phone. I got a two dollar lotto ticket that was not even listed.at less to have it to a homeless lady by the highway. Waste of time and gas on my Friday night. What a deceptive place. Liars. I would never buy a car there. They are liars read more

Fake scratch off. Received this in my mail today. One of four Scratches showed me winning the big prize a car or cash. I called the hotline and confirmed my winning. I didn't win anything. Was just to get me in the door. read more

Al Piemonte Chevrolet - Fake scratch off - Auto Repair Near Me - East Dundee, Illinois

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Made an appointment. A salesman greets me outside. Checked out the car I was interested in. Then the games begin. They would not tell my how much they appraised my car for. They just wanted a number I was comfortable with paying each month. Then he turns the paper around for me to sign to lock me into a deal! WE DON'T EVEN HAVE DEAL. The finance manager comes to the desk asked me point blank if I was buying a car today. Or looking. Actually I'm doing both, if we make a deal. He told me to come back when I'm ready. He said, that's the way we do it here. The arrogance of this guy was over the top! I was inside that showroom for maybe 15 minutes. I went back to a dealership I purchased from years ago. No games and made a deal. No one is going to tell me to sign anything or use rude high pressure tactics to buy a car. read more

Had my car recently serviced for an oil light. Took three weeks to get car back. I had to contact them for updates as it would go weeks with no update. DO NOT SERVICE YOUR CAR HERE! Oil light ended up going on 2 months later with same problem. Took to different dealer and they explained there had been recalls and the car burning oil was a known problem for this type of car. DO NOT SERVICE YOUR CAR HERE! read more

Today I came to get a recall fixed on my car at Piemonte Chevrolet in east Dundee in Il. I was approached by a young man named Josh. Extremely pleasant and helpful man in service. You don't find employees like him. BRAVO JOSH Sincerely yours Annie Goupil read more

Sales person Yuliana Hernandez was very polite and friendly. Dealership is clean and fun. Smooth transaction!!!

Got to sweepstakes scratch off in the mail and they said we won $10k. Called the dealership and they confirmed we won, but when we walked in we had to sit through a sales pitch only to be told our invitation code didn't match. This wasn't clear on the scratch off that this invitation code had to match the one in the building. This is deceptive and wrong. I'm telling my entire family, my coworkers, not to come to this business. Horrible experience!!! read more

Marisol was very kind and patient with me. I told her everything I was looking for, and the payment I needed to stay under. They were very informative and helped me understand the breakdown of everything. Very clean and professional environment. This is the second truck I have purchased from them. However, YOU CAN NOT TRUST them for their word. I was promised I would have time to move my personal items from my old truck into the new one (it was raining when I bought the new truck, so I could not put everything in the bed). I was told I had 5 days and my old truck would be right there ready for me to take my things. I came back only 2 days later and my truck was GONE. WITH ALL MY BELONGINGS. they sold it to the place across the street, and half of my things are still missing. I probably shouldn't have left it to begin with, but when they told me everything was fine I trusted it. I am still waiting for things to be rectified and it's been over a week. read more

Thank you Carlos Garza for all your help. You kept me informed with details while my car was in service. Thanks for the great fast service.

I would like to start by saying the ftc act prohibits unfair and deceptive advertising in any medium. Today In the mail I received a scratch off ticket from this dealership and called the office to confirm it wasn't a scam and the very idiotic and rude customer service lady lied to me and my client about winning the money without having to purchase any other items from the dealership. Upon arrival at the dealership we were rudely greeted by the employees who were outside cursing. I've never been so angry about an experience in a public establishment. Never waste your time with these ignorant fools with no regard for your time and money. I wish I could give them zero stars so I'll just give them a one. If you receive a scratch off mind your business it's all lies and nonsense. read more

Recieved a very deceitful piece of mail. Let me explain to those of you who experienced the same thing exactly how they were able to get us all. They printed a fake "winner" on every single piece of those scratch off pieces of mail. They told their office staff to tell everyone who called in about this, that they were a winner after "confirming" their code. Once they get you to hike to the dealership(everyone's emissions and gas is not a worry to them in the slightest!) they have a salesman give you a pitch on trying to sell you a car. They keep you there until they get through their spiel, go to see if your code matches their "true winner" code. But of course you can't contact the federal trade commission on this matter, because they gave you your $2 scratcher that deemed you a winner. They gave everyone winning numbers, but wasted everyone's time in the process. I'm looking into buying a new car literally at this very moment, and I can guarantee you that I will never step foot in this Chevrolet dealership. I would rather drive 4 hours away to have decent people, than buy from those who use gimmicks and scam. I'm putting the photos of our "winning" ticket below for any still confused. read more

Al Piemonte Chevrolet - Gimmicks and games - Auto Repair Near Me - East Dundee, Illinois

Once upon a time there was a car dealership that sits in the land of PATHETIC!! Oh yeah it's this one. I was also sent one of these mailers that showed I was a winner of a $7500 prize. This is completely FAKE. It actually states on it "No Gimmick" I called the number you're supposed to call. The woman who answered asked what my confirmation code was. Once I told her she said "congratulations you are a confirmed winner of one of our prizes." All I had to do was bring the mailer, driver's license and my insurance card to prove my identity. I asked her "what's the catch?" "There's no catch." She said. I should have listened to my husband who was very skeptical and thought it was BS. So we go over there. We walk in there's balloons and tables set up. We walk over to some guy tell him why we're there. He tells us to sit down. I look over at my husband who's shaking his head with a I told you so look on his face. So the guy sits down and proceeds to tell us we actually won a lottery ticket!! I told him the woman on the phone never mentioned we won a lottery ticket. He tried to actually say I needed to read the fine print! Needless to say I was mad that I was LIED to on the phone. This is a learning lesson. Any mailer like this in the future goes straight in the trash!! Al Piemonte Chevrolet whoever dreamed up this scam to increase your business should be fired. I deem this deceptive. Do you think the people you sent these FAKE winning mailers to would want to do business with you after lying to them?? Clearly you are doing something very wrong if this is your idea on how to increase your business. Congratulations, we will all be talking about your business. We will all tell everyone we know NEVER to buy a car from your dealership!! read more

Made an appointment for 9 am to get an oil change on 12-16-23.arriving I noticed we had a line for service finally when I get into the garage attendant mentioned it would be 3 hours before my vehicle would even get looked at for a simple oil change. Needless to say this is not how I intended my appointment to go. What's the point of an appointment if you can't even look at my vehicle for 3 hours after the appointment? I DO NOT RECOMMEND this place for anything complete TRASH. I wish I could give no starts read more

Pad selling prices when it Times to sign. Add on addendum of $1995 for each car. Tell you a trade In price agreement but on the paper it is not what they say claim to be a tax credit that makes up the difference and it is not. read more

They use a misleading contest to get people to come in and disclose personal information. They threaten you with areest if you raise a fuss. No wonder the car business is so poor. Even the next door Ford dealer has closed. read more

Wish I could give this place zero stars. They are horrible to deal with, don't listen when you say you only want the credit ran with a certain lender as you are already pre approved and have used them for years. So disrespectful with your time I wish i had read their reviews before driving an hour out there to look at a vehicle. read more

Would never buy a car from any Piemonte's after the slimy stunt they pulled on my family. Whole elaborate set up to make people believe they won a quarter of a million dollars. No fine print to tell you what you really won is a waste of time and gas. read more

This place is a scam!!! They send you a scratch off ticket to see if you one a 2023 Chevy blazer or $25,000, and or other prizes. I tell my wife it's a scam, that's how they get you to come in, she didn't listen and decided to go anyway, I couldn't go because I was working. She gets there and they give her the run around and try to sell her a new equinox, she tells the salesman that she came in for the prize, snake oil salesmen still urges her to buy a new car! Finally they take her to another table and tell her activation code matches any of another!! 3 codes!!! Lol MF's. Aww they don't match but still here's a $1 lottery ticket, do you still want to buy something???? Unbelievable, they should be ashamed of themselves read more

Needs review of minus 10. I went online and shopped for car, then was pre-qualified, then filled out application and was approved. I was shown what my payments would be. Piemonte Chevrolet sent several emails and confirmed my approval. Now they do not answer phone calls or emails. Sounds like bait and switch just to get your information. Companies should not approve if they are not serious about the terms they approved. Don't send people emails that they are approved to get people's hope up that they have been approved. I agreed to their terms and have the down payment. Car Gurus should not advertise dealership. It is a scam. All of it is to hurt people and scam them. read more

I had a tough time at other service dept.! This place has GREAT service!! I came in with a dead battery ! Jesse my Service Advisor was the best! He took care of it right away. He explained to me why the battery was dead and got me out of there in 35 min. I won't go any where else! read more

Not a very good trip to the repair section of the dealership. To start: don't expect to pay what they tell you verbally, I had to pay tax and an extra "tax" as it was described to me under the name "shop supplies" which was an extra $14.30. I went in there to get my car diagnosed for two problems that kept popping up on my car dashboard: air bag and tire pressure monitor system. When I picked it up to leave I had a 3rd one come up: the battery light. Next thing I know I'm stranded in a parking lot with a car that won't start. Had to call a towing company. Is it the dealerships fault or coincidence? Not sure but I never had that problem before going to this stealership. read more

unprofessional and unhelpful dealership. Purchased a vehicle and they lie about the interest rate that you're prequalified/approved for to get you in the door only to give you a higher interest rate. They use a different online bank source to pre approve. and then they slap on additional charges without your authorization. I had an additional $1800 added onto my total sale price without my knowledge or consent for window protection. They misspelled my name and misspelled my street address on the application forms, and on top of all that I still haven't received my title or license plates, or any record of the vehicle being registered in this state and it's been 2 months since I bought my vehicle. Sad because I like the vehicle, just not what I had to go through/what I'm still going through to just get the basics correct. read more

Made an appointment to drop off my truck at 7:30am (first of the day) on a Friday for an oil change and check engine light. Truck was running fine. By 2:00pm that day I hadn't heard anything so I called and left a message. Still no response by 4:00pm so I call again. And again 2 more times by 5:30pm. Finally get a call back around 5:45 pm to be told they 'didn't get to my truck' that day. Obviously was not happy about getting up early to drop off my truck before work, all for it to not even be looked at. But was told I would be the first one looked at tomorrow (Saturday) and would get a call no matter what by 10am. So now it's noon on Saturday and still no call from the dealership. I play the phone call game again, finally get a hold of them and honestly sounds like they have no clue what they are doing. Saying the are having an issue or not sure what codes they are getting. Really? They are codes! So this goes on for 10 days thru the thanksgiving holiday (had to buy flights home since I couldn't get my truck back). I don't bother to call them once I get back in town, just went there on the Monday after thanksgiving. Walk in and find out that my truck is done and I'm being stuck with a $3000 bill! Again I really have no idea what or why anything was wrong or done to my truck. Whole experience was completely ridiculous and felt completely scammed by this dealership. Do not take your vehicle here!!! read more