Had an occasion to bail out a family member and delt with bail agent Makeasa Keeton. I am a rather elderly person and Ms Keeton walked me through the whole bail process electronically, she was VERY VERY patient , explained everything in detail. She handled it with patience, knowledge and good humor at a stressful time. Great employee. read more

No matter who is there do not go with eddy or martiesha. Eddy is unprofessional purposely gave us the run around left out instructions and messed up the amount on our paperwork. Martiesha got a horrible attitude read more

Very helpful and educational. Eddie assisted me with the process. Explained everything!

Unfortunately I had to bail my boyfriend out of jail last night, from the first moment I called initially around 4:30pm. Aladin took control and was ontop of it. My bf file had not been updated from court yet frome earlier that day showing he could in fact be bonded out. So without asking them to, Aladin called the jail and followed up multiple times until it was infact updated about 7:30pm. Thats when Amanda from Aladdin had reached out to let me know we can begin the process. She then did the apllication by phone which took all but 10min, collected the payment which was definitly a very fair and reasonable price. I live over an hour and a half away from Martinez. Once we arrived shortly before 11pm.I walked into let the clerk know we where there to pick him up and within 10minuites (not exagerating) he walked out of jail! This has by far been the quickest and easiest experience that I have been apart of in dealing with a bail bondsman company. I highly reccomend Aladdin and appreciate all there help last night. read more

Amanda was great had answers to all my questions. Very knowledgeable and the process was smooth

Addison helped me with really going to bat for me to get the release. I feel that he was the most helpful with following up and his communication was good. I would recommend asking for him directly. He put the time and effort in to get things moving. His communication was direct and to the point as well as professional. I had brief interactions with other employees, but didn't feel as they cared as much. I know the job is probably busy, but it's important that customers feel valued and heard. Thank you Addison again for your help read more

I walked in to the wrong place at the right time Amanda was amazing! she was so helpful got me in and out with all the help I needed. I appreciate how welcoming and professional she was. Thank you again! read more

Addison is fast and efficient helping us when we need it most. Everyone in this office has been kind and had our back. Even when the court paid off the bail, then filing charges we were able to pay a small fee to reinstate it to make sure my loved one is covered. Addison always answers all our questions and truly has our best interest in mind. Thank you Addison and team. read more

The manager, and staff are very helpful, and efficient at this location. We walked in, and were helped immediately. Thanks for caring!

Walked in to Aladdin in Martinez to get some information or advice. . I was greeted by Renee and I told her my situation and she called her manager Eduardo out and between the two of them they were able to give me the information i needed and were able to direct me to the correct county court office and the person i needed to contact to get my problem solved. I have been dealing with this issue for one year. Aladdin was not obligated to help me as I had not used them but the two of them were more than willing to assist me as I'm sure they felt my frustration. I Highly recommend them. I Would not hesitate to use them if the need ever arrived. Thank you again for your help. I am so relieved! read more

Great, fast, efficient service. Friendly staff! Eddie is the best! -Tatiana read more

Have escalated this to the attorney general, department of insurance, bbb and obtained a lawyer. Since Aladdin is not taking accountability or wanting to resolve with me I hired an attorney to take action. The phone conversations with Aladdin bail bonds that I had on 3 ways calls during my arrest with my friend for 8 separate conversations and also 5 calls the bail bonds agent had with my friend without me on the call were all recorded on my friends iPhone and everything is very very clear and I'm very thankful for this to prove it was nothing I misheard at all like the manager at Aladdin told me he was sure was the case. Always have to protect yourself because companies are not honest now a days. To be continued. read more

I got a DUI and I was stuck in jail for a bench warrant, I could not appreciate Maggie anymore. She was really responsive and super nice. The only good thing about the experience was her. I got out of jail within 2 hours. Thank you Maggie read more

Great folks when you need them! Love Amanda and Eddie! In addition, they have the best prices.

Good veteran discount and helpful in all way, highly recommend! Dont go anywhere else!!! This is value for your mistakes

Okay, it's an unfortunate situation, but I cannot even begin to express my gratitude towards each and every staff member at Aladdin Martinez. Thinking back to the treatment I received at Aladdin Fairfield it's incomparable. Customer service here is even better at most public establishments. Every person I've spoken to have gone above and beyond the call of duty. I have had to cosign a few times for someone elses bond, but I'm still no expert and I don't intend to be. I still have lots of questions and to be honest I have no idea what all this means. I got nothing but patience and kindness from the staff and it is greatly appreciated. I wish I remember the names of the people that helped me. I think two of them were Travis and Ashley if I'm not mistaken. read more

I had the privilege of the most helpful, caring lady Amanda. This was such a stressful time for the family. Amanda walked us through every step of the way making sure we understood everything. I am so very thankful for every thing she helped us with. We need more people in the world like her read more

Eddy provided excellent customer service, answered all of our questions, was professional, quick and patient! All office staff was friendly and made the process painless! read more

I had to post bail in Contra Costa County for a relative. My relative's attorney recommended Aladdin Bail Bonds. I arranged bail with a representative of Aladdin named Eridberto Garcia. The transaction was done over the telephone, with a follow up document sent electronically. Mr. Garcia was very easy to work with, and very professional. If you need a bail bondsman in Contra Costa County, I would recommend contacting Aladdin by telephone and dealing with Mr. Garcia. read more

I would highly recommend ALaddin for their Bail Bond service. Eddie was amazing, he was very prompt and was able to help through the entire process. read more

Stay far away from these ppl. I called them for help, instead they picked up my belongings, made international phone ne calls from my cell that end up costing me a fortune. They called ppl on my contact list without my approval and told ppl my personnel stuff and if that not enough, they stole my TAG HEUER watch and définies ever receiving it in the sealed bag. There rate are not the best and they have no work ethics or regard for privacy. My lawyer will be handling it from now on, since I am not getting any answers from Anthony or his manager or Amanda. Will update soon. read more

So I found myself in a terrible predicament and not one person wanted to give me any kind of help let alone even hear my story. Heard bail number and hung up. JT legit deserves a cape because with no guarantee as to what kind of person I was having never met me, he was sympathetic and completely stuck his neck out for me. He picked the right person cause nobody has ever helped me. He saved my life he should be given a bonus and and vacation and raise and all that. 3 am he's walking back and forth from his office through downtown martinez to the station every 30 minutes hassling them to get my paperwork processed, blowing up their phones, cause even with my bail now posted they still did not want to let me go at all. Fought for a stranger and went to bat for me and I will be eternally grateful. JT for president read more

fast quick reliable got me out relatively quick and was able to get my court date fast af

I do not have the words to describe how grateful we are for the team at Aladdin Bail Bonds. My family was in trouble, we had a team of lawyers that could not get our family member out on bail. We thought it was hopeless, and had given up getting him out, when our ANGEL Amanda made it happen. She went above and beyond, making calls and doing everything she could to help our family. She was able to do what our lawyer could not, and was so kind and understanding every step of the way. She explained things very well, and made sure we understood every step of the process. We literally owe her everything, she saved the day. If you are in trouble-- GO HERE!! They will help you. It is so amazing to know there are still people you can trust in a horrible situation. To Amanda, Markeasha, and everyone at Aladdin, thank you thank you thank you!!!!! read more

Thank you J.T.!! One of the most difficult times made very easy. I appreciate your compassion and your ability to work with me.

I recently contacted Aladdin bail bonds to bail me out, and I can say I am very very pleased with the service they give, Amanda delisle went through every page with me making sure I didn't miss anything and was very very nice, I do recommend contacting Aladdin bail bonds if you want to bail yourself or someone else out. They'll help you in whatever ways they can. Excellent service thank you. 5 stars. read more

Jeremy was there to help us navigate the legal system during the trauma of arrest and bail. Completely professional and understanding. He even attended a bail review hearing and was in contact with us throughout the process. Aladdin made a horrible time of life less painful and more easily navigable. Thank-you to Jeremy and Aladdin for all of your help! read more

I came to talk to Jeremy at Aladdin Bail Bond about my friend getting locked . He very helpful nice and honest. At first it seem to impossible that my friend would get out on bail Jeremy works his magic and was to help my friend get out on bail. Thank you very Jeremy and the Aladdin family they Wer all nice and very welcoming. If anyone needs a bail bond look Aladdin and ask for Jeremy. Thank you very much for your help. read more

I just wanna thank jeremy and give him a 5star because he was great very professional , made me feel comfortable and the most important he gave me hope. Thanks jeremy for all your help For your great customer service And for giving that hope needed read more

Aladdin bail bonds went above and beyond helping me in an extremely stressful time! Everyone I dealt with, especialy Jacquois Thompson, were polite, compassionate and patient... This company did everything they could to make my negative situation a positive one! read more

This is the last place where I thought I would writing a review! First came here on March 1st as one of my family members were in jail and me and my sister had to bail them out. Although this was a stressful situation and process Hugo and Renee was able to help us through it. Hugo helped us through the paperwork and completed through the phone so when we came to the actual location we just read over everything and made sure it was correct and signed! How easy is that right? Perfect location, if you don't have money when you get here no worries because there are tons of banks around the area: Bank of America, Wells Fargo, Citibank. Parking is very convenient especially on the weekends the wait wasn't as long as well because of the weekend. During the week days expect to wait 4-5 hours. Overall, I'm very pleased about the customer service from Hugo and Renee! ! Thank you guys for taking the time to explain everything to my sister and I! I don't expect to be in a situation like this again but if I do I know I have great people like you that can help me get through it! read more

What a excellent company. Solid in character. I really can't stress enough that if u want to be treated with respect and excellent service this is who you choose. Ask for Tod or Damicher. They deserve management positions. read more

My boyfriend had to be bailed out recently after a harsh week prior, and had nothing but good things to say. Service was helpful, empathic, and human. His parents had the bondsman, Jeremy, relay a message to him and went above and beyond in providing helpful, informative service. 10/10 read more

Today was my first experience at a bail bonds place. My cousin and I were both clueless as to where to begin. Jeremy! I CANNOT THANK YOU ENOUGH for being patient and understanding during the process. He explained everything step by step and took the time to break the process down. We were both comfortable and pleased as everything was explained and signed. Thank you again. If we ever have to experience something like this, we know where to go and who to ask for. Thanks Jeremy! read more

GREAT service! Very eager to help with my needs! Markeisha was very kind and she answered all of my questions and made the process so smooth and easy for me! read more

We had to handle a situation and j.t was awesome with informing us of our rights and helping us out from this stressful ordeal. He was very professional and so calm even thought I was an emotional wreck. Definitely recommend this place. read more

I really appreciate all the help there where able to give me they got me right out of jail even tho I bailed out with them before and didn't pay they where still willing to help me out this time they are the best to ever do it lol read more

My friend called to get bailed out. We agreed 500. And thery would leave the remaining 399. 00, in jail account. Told me thet would pick me up in richmond snd brung me home to concord. No they toke all the money 899 and don't even pick him up. Went to office said no refund. Applied to bond. Told us we would be paid off sooner. And that they where busy and did not have time to give rides. Wow take money and run read more

I want people who read these reviews to make their decisions on which Bail Bonds they should use I am going to tell you about the most kindest and caring and honest person.Her name is Amanda at Aladdin Bail in Martinez.My 25 year old son was recently arrested and I didn't know what I was gonna do having my only child in jail and on some very serious serious charges .He had a Bail amount of $135,000 and that's alot of money .But when Amanda called everything changed and I could finally breath.She guided me worked with me and helped me figure out the money part and it was a struggle and just hearing hearing voice with some much care and compassion towards me .And I was going crazy and Amanda told me let's wait one more day the DA hasn't filled charges yet so if they don't they will have to release your son the next day .She told please let's wait and see and she was so very right they released him .I didn't think there were caring and honest people let in this world but their is Amanda I want to thank you from the bottom of my heart.Any other bailbonds would have took my money and never explained the process and it would have been awful Ask for.Amanda always read more

Thanks to Jeremy at this location for all of your help. We went to get help with my father in law and Jeremy was really cool about it . He answered all literally all of our questions and was very polite he should be employee of the month read more