Beautifully well kept bathrooms. The inside smelled much more like entering a spa than restroom…read more The outdoor spaces are serene. The children's area is lacking in the activity / resource area, especially in comparison to the Hoover Public Library. Lots and lots of books in great condition though! So if you're looking for a library to double as a learning space for children, this might not be the one for you. 3-star rating for "okay" or "average" because there are better branches in the area. However, this is a solid choice if you're nearby.

This is one of the best libraries in the Birmingham area! Very clean and comfortable. It has a good…read morevariety of books as well as activities they host. We attended a 3D printing class which was very cool and educational. Good spring break activity! I've used the rooms previously and they are great as well.

The usual ladies that are normally here were not in sight. There was another young lady that was…read morenot in postal uniform, just street clothes and a ball cap. I believe she had an ear bud in her hear and was having a conversation with someone as she was helping the lady before me. She spoke and the customer asked her to repeat herself and she indicated it wasn't directed at her. When I asked if I should give her my stack of Christmas cards or drop them in the drop slot, she said it didn't matter. But then when I handed them to her, she acted annoyed. Maybe she's just having a difficult day. I try to always give grace.

Came in today to try to send a box out, the box I had was a little big and asked if they had…read moreanything that I could use to pack my box. The lady at the front said no (which is fine, I don't mind) but then she saw my box open and proceeds to say "We don't even have tape". !?!?!? How come the whole point of this place is to send stuff out and they don't have tape?

Billing makes no sense.Divided bill up for 4 months 45.00 a month.I have to do that because bill…read moreis outrageous high not worth using. Paid a payment of 50 dollars last month and one month it said nothing due.Well Spire came out today to shut me off for 155 dollars owed.AND BROUGHT THE SHERIFF WITH A TECH AND A BACK HO TRAILER BLOCKING TRAFFIC ON MY STREET.4 guys and the SHERIFF!!! Came on my private property liked they owned it.luckily I just happened to be home from work and paid the bill and ask them politely to please remove the SHERIFF OFF MY PROPERTY. JOKE!!!!! I only use gas for heat for 3 months I already replaced water tank with electric.Now I'm getting a heat pump which I install myself. Removing overpriced dangerous natural gas. Also reporting to the BBB

BY far the worst customer service experience ever. The service window sings incompetency in lack…read moreof skilled technicians. there is no way you service an entire state and lack the man power to set appointments with a respectable service window. 7A to 8p is not what I will call customer service. To a technician may run over it's time it's fine. Have enough decency to contact the next customer and let them know that you're going to be late. at this point, you are stuck at home all day until someone shows up to your home to connect your services. Absolutely disgusting customer service.

My first time visiting HPL was recently. It was a pretty quick trip as I was here to attend a…read moreclothing swap event. I really like that there is ample parking. I must say I overestimated how huge this library was! I hate that I didn't have more time to explore. I am glad to know they are open on the weekends!

You can call me Belle because bay-beeeee, love to read! Libraries are one of my favorite places! I…read morewas here a few weeks ago for a Kiwanis interclub event. It was easy for me to park and find the room for the meeting. It was spacious and quiet, which makes for a good meeting spot. It's a nicely decorated location and I could easily see someone in a corner reading.